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Halifax: Car insurance reviews

View other Halifax products
3.33
Based on 88 reviews, last reviewed 3rd Sep 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
32%
See only 4 star reviews
11%
See only 3 star reviews
6%
See only 2 star reviews
6%
See only 1 star reviews
45%

Latest highest rating:

4

Have been with the Halifax for 50 years and no inten... Have been with the Halifax for 50 years and no intention of going elsewhere Reviewed on: 3rd September 2026
SUSAN LESCHEN 's avatar
SUSAN LESCHEN

Latest lowest rating:

1

Hit from behind yet Halifax deem me to be liable I was hit by a trucks trailer as he passed inside me at a roundabout, he fled the scene. Luckily we took his reg number and have clear dashcam evid... Read more Reviewed on: 5th February 2026
Tom B's avatar
Tom B
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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Car insurance reviews (88)

Renewed for 2nd Year

5
My renewal was cheaper than anything on the comparison sites so I renewed for a second year. This includes everything I need including legal cover. Reviewed on: 20th July 2022
Gillian Deller's avatar
Gillian Deller

Automatic renewal with Halifax is scam

1
Gat charged £20 for the automatic renewal of my policy. After being in place for 8 hours. They never bothered to send me a renewal letter. Never again Halifax. Reviewed on: 30th June 2022
Piotr Mirek's avatar
Piotr Mirek

Worst experience

1
I used Halifax because I felt the deal was good with a good name…. … it’s not Halifax it’s a third party… and as they say insurance is only as good until you claim… bad experience and I will not use them again ever!!! Reviewed on: 31st March 2022
Alison Bell's avatar
Alison Bell

rip-off

1
charged me a ridiculous amount to change the car on my policy - pure rip off as the new car was pretty similar to the old. Reviewed on: 12th December 2021
michael symington's avatar
michael symington

Avoid

1
Absolutely shocked that my insurance isn’t actually with Halifax just a broker.I registered my claim with Halifax great right?wrong no one told me I had to then do the same thing again but with my actual insurer, wich caused a delay and I’ve had no car for a week now.Had to beg and borrow a car.Also if you think your car gets smashed you get a courtesy car right away you don’t.Once the repair starts on your car you get a car so be prepared to not have a car.Avoid might aswell cut out the useless middle man. Reviewed on: 2nd December 2021
Damian Meaney's avatar
Damian Meaney

Terrible

1
I have been waiting three weeks since reporting a accident to Halifax car insurance and I am still no nearer getting the repair done. The accident wasn't my fault and the other party admitted responsibility so there is no problem there. I have not had any update as to what is happening. I wouldn't use Halifax insurance again and would advise against anyone taking insurance with them, they are really terrible. Reviewed on: 25th October 2021
John Whitham 's avatar
John Whitham

Never again

1
I recommend you look elsewhere. A driver drove into the back of my car on the M11. The driver admitted liability which I recorded. The two lorries that who witnessed the incident gave me their contact nos. to pass to my insurance company, which I did that same day.  To cut a long story short Halifax said the driver said I was driving without due care and that the lorry drivers said the same. I called both drivers while I had Halifax listening in on my mobile, and guess what the drivers said they never received a call from Halifax! Well that was sorted or so I thought. I was in the middle of my contact and when it came time for renewal I was quoted £2000! Why for a car accident that wasn't my fault and a lazy employee at Halifax insurance who didn't update on the database. Reviewed on: 27th August 2021
V E's avatar
V E

Scandal

1
Two months ago my girlfriend was on the roundabout and suddenly white Audi A1 hit her on the left side.She had a priority, when she was on roundabout.Many times I informed Halifax and asked when they want take my car for repair.Still my car is broken after two months,and nobody form Halifax car insurance took care of it. Scandal, scandal, scandal Reviewed on: 21st August 2021
Krystyna's avatar
Krystyna

Very Impressed

4
Contacted Halifax the morning after I had had an accident and wrote off my car. Very helpful and understanding. I was passed over to the underwriters, Ageas, and after a few hiccups (namely the permission for my husband to deal with the claim). After discussion and sending photos over of the car a settlement was agreed and the money was in my bank the following day (72 hours after my accident) Reviewed on: 12th August 2021
J Gillett's avatar
J Gillett

DO NPOT USE HALIFAX CAR INSURANCE

1
I'm a grandmother living on her own in a very rural area and after making my claim over a week ago I am still waiting for a courtesy car. The staff are inept, unintelligent, without integrity. You will spend hours on the phone trying to resolve your issues. You will waste time & money and create a lot of stress & illness should you use this incompetent s h i t company. Stay away. Be warned Reviewed on: 29th July 2021
Alison Williams's avatar
Alison Williams

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