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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.75 (84 reviews)

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2.74

Based on 84 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

10%

46%

Latest highest rating:

5

50 years with the Halifax from school girl to compan... 50 years with the Halifax from school girl to company director and still does it for me! Reviewed on: 5th September 2025

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Car insurance reviews (84)

Fantastic Service.

I took out my policy in February, via a comparison site because it was the best deal. Two weeks ago, whilst parked my vehicle was hit by a motorhome. I was offered a hire car straight away whilst my car was repaired, the repairs carried out by Hewitt's of Stourbridge were first class. Hewitt's even delivered my vehicle back to work and took the hire car away. Rare these days to find such excellent service. Well done. Reviewed on: 13th May 2018

Overall Average

Pretty standard service and product Reviewed on: 15th January 2018

Unfair Terms and Conditions

I recently changed my address which involved updating my car insurance. when i updated they restarted the policy, rather than carrying on the year to build up my no claims...very unfair Reviewed on: 15th November 2017

Great deal for a great lot!

I used a comparison site as I often do to find the best insurance deals and Halifax came out on top. I've not had to use my insurance but I did call their customer service department to check they had everything they needed off me document wise. I got through really quickly and spoke to a lovely young man. Reviewed on: 1st October 2017

Very happy

Esay to set up given email also sent it out tho post Reviewed on: 27th September 2017

Best price

Best price at the time so went with Halifax Reviewed on: 24th September 2017

Cheap and cheerful

Low cost no frills insurance, easy to do business with Reviewed on: 3rd September 2017

Service A*

I have been banking with Halifax for 15 years with excellent customer service always received, so I thought I would have a look at the other products they offered and came across car insurance. Not only was the deal competitive but has been nothing but plain sailing from the start, in fact I didn't even use comparison sites this year as I usually do and just auto renewed for the first time ever! Reviewed on: 23rd July 2017

Excellent customer service

Very helpful and kind customer service advisors Reviewed on: 5th July 2017

Windscreen repair

A chip in my windscreen turned into a crack that meant the whole windscreen needed to be replaced. As it was covered under my insurance I only needed to pay the excess which was over £300 cheaper :-) The arranging was quick and simple, the work was carried out at home to a high standard. Very happy! Reviewed on: 4th July 2017

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