Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Marshmallow: Car insurance reviews

View other Marshmallow products
1.75
Based on 370 reviews, last reviewed 16th Jun 2026
200% increase in 5 star reviews
in the past 90 days
68% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

Rubbish company Rubbish company with extremely rubbish customer service, taken money out of my account without my authorisation, consent or knowledge. They are unable... Read more Reviewed on: 16th June 2026
EJ's avatar
EJ
Read all reviews Write a review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Marshmallow Car insurance reviews (370)

Rubbish company

1
Rubbish company with extremely rubbish customer service, taken money out of my account without my authorisation, consent or knowledge. They are unable to prove that I am a customer -AS I AM NOT- and cannot find me on their system, yet they have not refunded my money or resolved this issue. WOULD NOT RECOMMEND to anyone as I am not even a customer yet my dispute has not been resolved. Pathetic and unsatisfactory!!!! Reviewed on: 16th June 2026
EJ's avatar
EJ

Punitive fees and terrible customer support

1
Punitive fees and terrible customer support My experience with Marshmallow has been genuinely awful. I paid my June premium yet they still continued pushing another late payment charge on top of the £67.50 in late fees I had already been hit with. I explained clearly that I had already been forced into making two payments from one salary month and asked for the payment date to be moved to the 1st of the month so this would not keep happening. Instead of showing any common sense or trying to help they just hid behind policy wording and repeated that a £22.50 fee applies every time a payment is missed. That is not customer service. That is a company choosing to keep punishing a customer with extra charges rather than fixing a simple payment date issue. The whole experience has made Marshmallow look completely unreasonable and unsupportive. When a customer is trying to pay and is asking for a practical solution the answer should not be more fees more stress and robotic replies. It feels like their system is designed to trap people in repeated charges instead of helping them stay on track. I have been left angry disappointed and completely put off using them again. Based on my experience I would strongly warn others to be careful before taking a policy with Marshmallow. The cheap quote is not worth it if this is how they treat customers when something goes wrong. Reviewed on: 16th June 2026
Camilo M's avatar
Camilo M

Would advise avoiding Marshmallow

1
I’m very dissatisfied with my experience of Marshmallow Car Insurance and would advise people to look for other companies. I intended to take out a policy due to needing cover for a foreign national which was difficult to find. After completing the application process, I paid the insurance premium. I thought I was now insured, however they then stated that I need to connect my bank account to their system. This is extremely intrusive and in 25 years of driving I have never been asked this before. I have no intention of giving them this kind of access. I then tried to contact them – attempted to call only to be told that they won’t speak to me over the telephone and to contact via online chat. What kind of company refuses to speak to their customers? Only one that has a complete lack of consideration for their customers! I cannot support this kind of business. I cancelled my application and managed to find a broker who was very helpful, who I could speak to over the phone and actually beat Marshmallow’s price by around £80. Reviewed on: 2nd June 2026
Mark's avatar
Mark

Very disappointing and stressful experience overall

1
Very disappointing and stressful experience overall. I paid a very high monthly premium for what was presented as comprehensive insurance with courtesy car cover, but after a non-fault accident I discovered that the policy was practically unusable in my situation. My vehicle was valued at around £900 while the excess was £1,000, meaning there was effectively no financially viable route through my own insurer. After reporting the accident to Marshmallow during the early hours of 20/12/2025, I only received an automated acknowledgement. Within roughly 48 hours I was already being contacted by Winn Solicitors and associated third parties, with no meaningful explanation that I was being placed into a separate credit hire/legal arrangement with potentially significant financial implications. The entire process appeared to be part of the normal Marshmallow claims journey. Despite paying for courtesy car cover, I was not provided with what most customers would reasonably expect from a standard insurer replacement vehicle process. Instead, I ended up in a complex and expensive credit hire structure which was never clearly explained upfront. Communication throughout the claim was slow, fragmented, and often handled by automated systems. During a period of financial hardship I repeatedly tried to get support and guidance, but meaningful human assistance was delayed. Marshmallow later admitted in their final complaint response that this should not have happened. I also actively tried to reduce costs myself by requesting a smaller and more fuel-efficient replacement vehicle, but this was not accommodated. To be fair, the individual customer service agents were polite and professional. My criticism is directed at the overall system, transparency, and real-world handling of claims. Marshmallow’s final response to my complaint mostly repeated policy wording while ignoring the practical realities and evidence I provided. The matter is now proceeding to the Financial Ombudsman Service with further supporting evidence. Based on my experience, I cannot recommend this insurer. Reviewed on: 8th May 2026
Anonymous's avatar
Anonymous

My experience with this car insurance provider has b...

1
My experience with this car insurance provider has been extremely disappointing. They renewed my policy without clearly informing me or getting my approval, which feels completely unfair and misleading. To make matters worse, when I contacted customer service to question this and asked about their escalation process, they abruptly ended the chat instead of assisting me. That level of service is unacceptable and very unprofessional. Overall, the lack of transparency and poor handling of customer concerns has left a very negative impression. I strongly advise others to avoid this company—don’t buy from them. Reviewed on: 27th April 2026
Rocky's avatar
Rocky

I am beyond frustrated with this insurance company’s...

1
I am beyond frustrated with this insurance company’s service. I requested my final No Claims Discount (NCD) certificate after my policy ended—something that should be simple and straightforward. My new insurer cannot accept a certificate issued before the policy end date, so I clearly asked for an updated one. That’s all I need. It has now been over 2 days, and I have received absolutely no response from support. No update, no explanation—nothing. This delay is directly affecting my ability to set up my new insurance. This is completely unacceptable. Poor communication, slow service, and no accountability. Getting a basic document should not be this difficult. If you’re considering using this company, be prepared for serious delays and frustration when you actually need support. Reviewed on: 17th April 2026
Aqib J's avatar
Aqib J

User friendly

5
Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Good service provider good customer service

5
Good service provider good customer service Reviewed on: 16th April 2026
Lasith Jayawardena's avatar
Lasith Jayawardena

They are scammers.

1
They are scammers.They do not mantion amything about a black box in the policy.Once you pay the deposit or the whole amount,they will tell you about the black box.If you are not happy with that,they will not give you yourmoney back.Avoid these fraud compamy. Reviewed on: 9th April 2026
Luntraru Ion Cezar's avatar
Luntraru Ion Cezar

Absolutely shocking customer service.

1
Absolutely shocking customer service. I cannot get through to speak to anyone, either on the phone or online, just to update my policy after changing my car. I have had to take out temporary insurance while I wait for their online chatbot to get back to me. I won't be renewing with Marshmallow. Reviewed on: 24th March 2026
Helen W's avatar
Helen W

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill