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Marshmallow: Car Insurance reviews

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2.21
Based on 120 reviews, last reviewed 28th Mar 2023
79% decrease in 5 star reviews
in the past 90 days
12% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
27%
See only 4 star reviews
4%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
67%

Latest highest rating:

5

Very good service from Marshmallow Florence is very helpful and polite. She solved my problem quickly. Reviewed on: 17th February 2023
Chun Hong Ha's avatar
Chun Hong Ha

Latest lowest rating:

1

This is probably the worst car insurance provider on the market This is probably the worst car insurance provider on the market. Any change will increase your annual payment, cancellation costs are very high and ov... Read more Reviewed on: 28th March 2023
Cristian Nemeti Baba's avatar
Cristian Nemeti Baba
Read all reviews Write a review

About the Car Insurance

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider. Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all. Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims. Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

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Marshmallow Car Insurance reviews (120)

Most recent Overall rating

This is probably the worst car insurance provider on the market

1
This is probably the worst car insurance provider on the market. Any change will increase your annual payment, cancellation costs are very high and overall the price of the policy is exceeding the ones on the market sometimes by double the price. The only good thing is the customer service which will be available to you in a relative close period of time 15-20 minutes to tell you that your policy price has an annual increase for various reasons. Stay away from this scam! Reviewed on: 28th March 2023
Cristian Nemeti Baba's avatar
Cristian Nemeti Baba

Thief

1
Marshmallow are burglars in disguise!! They will happily take your money from you however when you need them they try to avoid and cancel the policy. My vehicle was stolen and they tried to say as I didn’t declare points they are voiding my insurance and not paying out although this was a genuine error as it’s really difficult to contact them Reviewed on: 15th March 2023
Sunny Johal's avatar
Sunny Johal

Incorrect company

1
I had an accident, they drove into me from behind and pushed me into the car braking in front of me. The internals are so simple that Marshmallow even admitted in his first letter that it was definitely not my fault. After a long time, they announced that they would not pay... meanwhile I had many questions for them, they never answered, they just repeated their stupid answers. They didn't write facts, but long meaningless ramblings. For example, I have asked these questions several times, but I have never received an answer. "Dear Sir/Madam, I hope you are well. I still don't accept your decision. And please answer these questions point by point. 1. If I pay my insurance correctly + I am not at fault in the accident! Why should I care that the 3rd party is not cooperating? I am under contract with Marshmallow, it is You. You will pay for my damage and then collect it from the at-fault party's insurance company. This is how it should work! Otherwise, what would be the point of paying my insurance every month? 2. What exactly does it mean that the 3rd party is "not cooperating"? She doesn't answer, she doesn't have insurance, she can't be found, she does not take responsibility, etc. 3. Why didn't you get concrete answers to my earlier questions? 4. The first email I received from your colleague after the accident said that I was not to blame for the accident and that you would take action, I have nothing to worry about! What has changed since then? I would like to receive accurate and satisfactory answers to these questions. Could you please clarify and send to me in writing that Marshmallow would not be reimbursing my costs of repair because the 3rd party has denied responsibility so I can take this up further legally. They were totally incorrect in my case. Reviewed on: 13th March 2023
Zsuzsa Antal's avatar
Zsuzsa Antal

Ridiculous

1
Don't trust on marshmallow policy. They cancel ur policy at any time. 3rd class policy company. Reviewed on: 11th March 2023
Hooriya Khan's avatar
Hooriya Khan

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