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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.91 (395 reviews)

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1.91

Based on 395 reviews, last reviewed 29th Oct 2026

300% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

4

Good experience I have been using this insurance for nearly 2 years an iM totally satisfied Reviewed on: 14th October 2026

Latest lowest rating:

1

Terrible company avoid at all costs they will charge... Terrible company avoid at all costs they will charge you over £100 to cancel even after a day they have non existent support they are the worst Reviewed on: 29th October 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (395)

Terrible company avoid at all costs they will charge...

Terrible company avoid at all costs they will charge you over £100 to cancel even after a day they have non existent support they are the worst Reviewed on: 29th October 2026

Nothing more than money grabbing

Absolute shocking company This company is a joke who are not interested in treating customers fairly. I recently took a policy with Marshmallow after moving into a family members home. Marshmallow were happy to take my money and start the policy with no issues. A few days later they requested address verification but I advised I wasn't the main bill payer so had nothing as yet in my name. They asked for a confirmation letter/id from the bill payer and a document from their verification list in the bill payers name. I provided the letter/id and a council tax bill/DWP letter as requested but this wasn't acceptable as the documents were not dated in the last 3 months, However these docs only get issued once a year so seems pointless it being on their list!! After the 14 day cooling off period had passed marshmallow emailed me to say my policy would be cancelled within a week due to the lack of address verification and that an agent would be in "touch" to discuss. This agent contact never happened and I wasn't advised that I could go ahead and cancel the policy myself for a £75 fee!! On the cancellation day Marshmallow took their full cancellation fee of £130 without my authorisation. They also have now added a cancellation flag against my name with Motor Information Bureau which is causing my new quotes to increase by over £200 and will be on record for 5 years I feel this is an incredibly unfair way to treat a customer just on the basis of an address verification issue, it's not like I was dishonest, committed fraud or raised a false claim!! I've raised these concerns with several of their agents who just keep quoting thier cancellation policy and are not willing to help. I logged an official complaint with them via email 5 days ago but so far no response This will be escalated to the FOS if necessary as at a minimum I want the cancellation flag removing. This company is a disgrace and I would leave no stars if possible. Please make sure you have everything in order before you start a policy or you will just get ripped off!! Nothing more than a legal scam!! Reviewed on: 23rd October 2026

Intrusive and misleading 30-day tracking requirement

Signed up expecting standard cover, only to find the app demanding continuous 30-day background motion and location tracking to validate the policy. The onboarding flow was vague about whether cover was even valid without this. Canceled immediately. Misleading setup and poor transparency. Reviewed on: 19th October 2026

Marshmallow company are thieves

Paid for a policy realised the start date was incorrect, asked them to change the date, they told me to cancel policy and renew at an extra cost, and on top of that there is an admin fee for the privilege, absolute thieves, all help is through app when they decide they want to respond, AVOID AT ALL COSTS Reviewed on: 15th October 2026

Good experience

I have been using this insurance for nearly 2 years an iM totally satisfied Reviewed on: 14th October 2026

The renewal process was easy.

The renewal process was easy, and the communication was clear and professional. I’ve been with Marshmallow for three years and appreciate their service. Reviewed on: 13th October 2026

Marshmallow is really a good choice for me as I am...

Marshmallow is really a good choice for me as I am using marshmallow insurance for two years. It’s really very cheap and affordable Reviewed on: 12th October 2026

Easy to use and they have an app that you can see ho...

Easy to use and they have an app that you can see how you are driving cheapest quote I had Reviewed on: 12th October 2026

Best service, fast processing , professional standards.

Best service, fast processing , professional standards. You don't need to wait for que everything will sorted by the app. Reviewed on: 12th October 2026

AVOID. !!!!!

AVOID. I took out this policy around two and a half weeks before it was even due to start, and I was charged £25 for correcting information on a policy that had not even started yet. Their own system indicated that this type of change should not incur a fee, yet their chat advisers told me that the charge applied. Because of these issues and the conflicting information I received, I completely lost confidence in the company and cancelled the policy. I was then charged a further £30 cancellation fee. Based on my personal experience, I would describe this as a “pseudo-insurance company”. I strongly advise others to avoid them. I will now be challenging these charges and seeking a refund of the money I believe I should not have been charged. I will also be warning others about my experience wherever I can. Avoid, avoid, avoid. Reviewed on: 7th October 2026

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Marshmallow: Car insurance reviews

300% increase in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (395)

Terrible company avoid at all costs they will charge...

Nothing more than money grabbing

Intrusive and misleading 30-day tracking requirement

Marshmallow company are thieves

Good experience

The renewal process was easy.

Marshmallow is really a good choice for me as I am...

Easy to use and they have an app that you can see ho...

Best service, fast processing , professional standards.

AVOID. !!!!!

Review Marshmallow: Car insurance now

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