Write a review

Go to business site

Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.58 (358 reviews)

View other Marshmallow products

1.58

Based on 358 reviews, last reviewed 23rd Feb 2026

No new 5 star reviews

in the past 90 days

190% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Marshmallow car insurance is a big scam There's no telephone call service, you can only find them on live chat which will be only 3 days wait of each of your message to them, and with the pu... Read more Reviewed on: 23rd February 2026

Read all reviews Write a review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Marshmallow Car insurance reviews (358)

Marshmallow car insurance is a big scam

There's no telephone call service, you can only find them on live chat which will be only 3 days wait of each of your message to them, and with the purpose of flopping you off. What you get would be less than minimal service. They ask for documents you're unlikely to have—like a contract or council tax bill—only after the 14-day 'free cancellation' period has passed. When you can't provide them, they cancel your policy and charge you £130 on top of what you already paid. It's a deliberate scam to trap you into buying coverage and then squeeze more money out of you. Avoid these scammers at all costs. Reviewed on: 23rd February 2026

Jennifer from Sr. Complaints, Slow Andy from recoveries

Was contacted (after ages) by a so called Senior complaints handler Jennifer. Useless!! I explained to her about my problem and I took the trouble because I thought okay someone in authority that will help, as she said to me anything I can help with pls let her know. So I did. And what does she bloody do ? Tell me that I should contact the relevant team such ‘slowly Andy’ in recoveries. That was the whole point. The recoveries were lacking behind with a response or an update but thinking she would rather follow it up for me given she is the so called SENIOR COMPLAINTS HANDLER. Just a title lol. Cant buy sense can u.. she replies saying to contact them. lol yeah sure. Like I am not waiting already. They are just waiting for me to pay the excess and then they will try to recover the costs. What’s the bloody point just do it before hand but nooo they won’t do it, as if I’m paying my premiums for nothing. lol scammers. Reviewed on: 20th February 2026

The worst instance ever.

The worst instance ever.. 1 months of silence I had my van vandalised.. they took the van away from that they they give me courtesy car .. only 28 days tjis is the max of time by contract I can haven.. and they refuse to extend.. now us been past 1 month from the date of claim still no news what happened to my van .. I feel scummed.. Reviewed on: 20th February 2026

DO NOT GET CAR INSURANCE WITH MARSHMALLOW

DO NOT GET CAR INSURANCE WITH MARSHMALLOW I have had the worst claims experience I have ever dealt with. I was involved in a non-fault accident in September 2025. The at-fault driver initially provided false details at the scene, so I had no choice but to claim through my own Marshmallow policy. My car was written off, and I paid my £1,000 excess when the claim was settled in November 2025. Shortly afterwards, I was able to obtain the correct insurance details for the at-fault driver and provided this to Marshmallow before my claim was even paid out. I was assured they would recover the costs and refund my excess. It has now been over 4 months since the accident and nearly 2 months since my claim was settled, and nothing has been recovered. Communication has been extremely poor. I only receive updates if I chase repeatedly via email or their app. It is very difficult to speak to an actual person, and most responses are vague or delayed. My case has been passed between multiple teams, with no clear ownership or progress. The recovery was eventually passed to their solicitors, who advised they would pursue the third party directly. However, after weeks of silence, I have now unexpectedly been told that my file is being closed, without any clear or valid explanation. This entire process has been stressful, frustrating, and unnecessarily prolonged. As a non-fault driver, I expected Marshmallow to handle recovery professionally and efficiently, but this has not been the case. If you ever need to make a claim, be prepared for delays, poor communication, and a lack of clarity. Reviewed on: 16th February 2026

Avoid avoid avoid

More to follow.. all said and done this company will only eat you alive. The online service they offer is horrendous. No care at all. Their recoveries team says they will reply in 5 working days but nothing I had to remind the idiot that it is the 6th day then the reply comes in. Miles has emailed saying apologies and how can I help?? Replied to that guy but no response almost a week now. Most horrible horrible horrible experience. Never use them Reviewed on: 11th February 2026

They toss you around from one team to another with n...

They toss you around from one team to another with no updates. No courtesy to contact you about an update. Listen just AVOID AVOID AVOID! SAVE YOURSELF! Reviewed on: 9th February 2026

WARNING: Avoid this insurance company at all costs!

WARNING: Avoid this insurance company at all costs! This company is an absolute nightmare. My policy was supposed to start in November 2025, but they somehow “decided” it should start in December. When I complained, they blamed me, slapped a cancellation fee on me, and promised a refund… that never came. A MONTH went by with nothing. When I followed up, they claimed the money had been sent. Spoiler: it hadn’t. I had to file a formal complaint, which took another month to get a “final response” – and it was a complete joke. They refused to remove the cancellation fee and still blamed ME. Now it’s February. I emailed AGAIN demanding my refund immediately, and… silence. I tried their live chat – FIVE DAYS in the queue and still no human. FIVE DAYS. Between endless emails and waiting endlessly in their useless app, I’ve wasted hours of my life. This company doesn’t want to help – it feels more like a scam designed to take your money, not provide insurance. They are unprofessional, incompetent, and impossible to deal with. If you value your time, sanity, or money, stay FAR away. Seriously, do yourself a favor and never touch them. Reviewed on: 9th February 2026

Bunch of bullies avoid avoid avoid

Bunch of bullies avoid avoid avoid Reviewed on: 8th February 2026

Rubbish and slow.

Rubbish and slow. Lazy ppl and lots more. Avoid avoid avoid. 2 months wait ??!!!!! Reviewed on: 6th February 2026

Be aware of this company don’t be fooled by low prices

I would not select even this one star but I had to in order to leave my review . So I had paid my insurance been instructed by email that everything it’s fine I can drive safe.but the next day for some reason they cancelled my policy.obviously knowing i have paid the day before I haven’t checked my mails that day and next they been pulled over by police no insurance car impounded fine and points .called them when I was with the police they hang up on me saying to go to live chat .did that they replied and said they will pass me to someone else and 3 DAYS AFTER somebody actually replied.not just that now they want the full premium from me asking me to pay them .don’t be fooled by low prices when make a qoute just read everything Reviewed on: 4th February 2026

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Cycle Insurance
from A+ Insurance 5.00 from 1 reviews
Car insurance
from Hastings Direct 3.05 from 676 reviews
Car Insurance
from Zenith Insurance 2.13 from 27 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Marshmallow: Car insurance reviews

No new 5 star reviews

190% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (358)

Marshmallow car insurance is a big scam

Jennifer from Sr. Complaints, Slow Andy from recoveries

The worst instance ever.

DO NOT GET CAR INSURANCE WITH MARSHMALLOW

Avoid avoid avoid

They toss you around from one team to another with n...

WARNING: Avoid this insurance company at all costs!

Bunch of bullies avoid avoid avoid

Rubbish and slow.

Be aware of this company don’t be fooled by low prices

Review Marshmallow: Car insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024