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Marshmallow: Car insurance reviews

View other Marshmallow products
1.81
Based on 367 reviews, last reviewed 8th May 2026
100% increase in 5 star reviews
in the past 90 days
79% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

Very disappointing and stressful experience overall Very disappointing and stressful experience overall. I paid a very high monthly premium for what was presented as comprehensive insurance with courte... Read more Reviewed on: 8th May 2026
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Anonymous
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (367)

Untrusted company

1
A few days ago, where I was assured the arrangement with Premfina (the company Marshmallow engaged for my finance) will be terminated. I was quite settled only to be followed with an email stating that I my outstanding amount is 1011/-. My policy was in place for only over a month (Started mid August 2022). Payment of 102 pounds taken towards first installment in August itself. Mid September I decided to end the policy to be on the 7th October 2020. In total, I should be having a outstanding amount for the period of mid September to 7th October 2022. How can my outstanding be 1011 plus? My total insurance cost was 1240/- odd ( including charges and interest) for a year. Which opted to pay in twelve monthly installments of 102 odd pounds. This is real frustrating and intimidating as the email further states that if I fail to do the payment and as they have my bank details, marshmallow will keep charging and recharging my account until they get their money which they think I owe them. How can one trust such a company? And I am shocked such things can happen in the UK. A company without a contact number? Reviewed on: 3rd October 2022
John Mendes's avatar
John Mendes

No problems and a great price

5
I have not had to claim so I cannot tell you anything about their claims service but renewal was good and the price is right. Reviewed on: 28th September 2022
George Robert Farnan's avatar
George Robert Farnan

Very good chat

5
I am delighted with the work by chat, very fast service, everything very easy! Reviewed on: 23rd September 2022
Andressa Bernart's avatar
Andressa Bernart

Appreciated

5
Convenient , good experience , very much appreciated Reviewed on: 22nd September 2022
Anonymous's avatar
Anonymous

Helpful Staff

5
Had an issue where i was unable to drive for 6 months due to a first seizure, marshmallow were helpful right from the start by assuring me my car would still be insured etc etc and when it came to driving again after the six months was up they were were super helpful in getting me back and making sure all documents and everything was up to date. Reviewed on: 22nd September 2022
Katharine Swann's avatar
Katharine Swann

Very patient and helpful

5
Delilah is very patient to explain to me how the change of address impact my policy. I made a bit confusion to her at the beginning but she’s still very nice to continue to help. Reviewed on: 20th September 2022
Wai Chung Lee's avatar
Wai Chung Lee

Just brilliant

5
By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022
Chunky Crops's avatar
Chunky Crops

Easy to use and reliable

5
Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022
Nick Kime's avatar
Nick Kime

Scam avoid this company

1
Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022
Kayleigh Forrest's avatar
Kayleigh Forrest

6 months later and still waiting...

1
6 months later and I'm still waiting for my incident to be resolved. Damage to my car caused by 3rd party, all details given when making the claim, including witness details. I've been passed between several companies to get my car fixed with no help from Marshmallow. I had to pay the excess and STILL waiting for that to be returned. Incident marked as my fault on my insurance despite all details given to prove otherwise. I will NOT be renewing my insurance with this company and I would STRONGLY recommend others avoid them too! Only given 1 star as I can't give 0 Reviewed on: 2nd September 2022
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Simon Bunyard

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