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Marshmallow: Car insurance reviews

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1.70
Based on 316 reviews, last reviewed 11th Aug 2025
100% increase in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

I’m really grateful for the excellent service I’ve r... I’m really grateful for the excellent service I’ve received from Marshmallow Insurance. They’ve been understanding and supportive through every situat... Read more Reviewed on: 6th July 2025
Hawa 's avatar
Hawa

Latest lowest rating:

1

Why there’s no option for zero star, that’s the reas... Why there’s no option for zero star, that’s the reason i gave one star. I have premium insurance policy, as per that they can’t charge me for admin f... Read more Reviewed on: 11th August 2025
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Meet Kathiriya
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (316)

Terrible Insurance

2
I became unemployed during lockdown and because of this they put my insurance up. Yeah makes no sense. The world is already struggling but you want to strain me more. I had an unfortunate crash and they took a month on my claim for payout. At one point they didn’t even know where my car was and had I not called there would’ve been no movement. Then when they did pay me they told me they would let me know before hand and didn’t and took money out of my claim to which they said I could renew my insurance but never gave me the opportunity to do so. Don’t go with them. Waste of time and terrible . Reviewed on: 2nd December 2021
Jamiyla Ferguson's avatar
Jamiyla Ferguson

Avoid avoid avoid

1
I wish I never got my car insurance with them - it was very expensive for very poor customer service - all the issues I had were not resolved, makes me wonder how difficult they'd be to deal with if I was unfortunate enough to have an accident. Avoid avoid avoid!! Reviewed on: 29th November 2021
RH's avatar
RH

Never Ever go with them

1
If you want to end up with paying hell lot of money for no response.... Reviewed on: 24th September 2021
Akhil Mohan's avatar
Akhil Mohan

Lowest premiums

5
Easy to set up with lowest premiums.. Recomended for vehicle insurance. Reviewed on: 9th September 2021
Gayan Lakmal Dissanayake's avatar
Gayan Lakmal Dissanayake

Avoid

1
They cancelled my insurance as made a typo and intead 13th Aug 1981 I clicked 19th Aug 1981! 6 days diffrenece and I was accused by them of trying to get more benefits Reviewed on: 24th August 2021
s1234554321@hotmail.com's avatar
[email protected]

Avoid! Avoid!

1
Awful company. Really not worth for saving £200. I wish I checked reviews before I got insurance with them. Cancelled insurance with them after 4 months. Reviewed on: 8th July 2021
Gulmira Smith's avatar
Gulmira Smith

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