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Sabre Insurance: Car insurance (discontinued) reviews

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3.75
Based on 25 reviews, last reviewed 22nd May 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
48%
See only 4 star reviews
16%
See only 3 star reviews
4%
See only 2 star reviews
4%
See only 1 star reviews
28%

Latest highest rating:

5

Excellent customer service We used Sabre via IAM insurance and when a family member had an accident we were grateful for the customer service particularly from Harvey Keogh who ... Read more Reviewed on: 22nd May 2025
Stephanie H's avatar
Stephanie H

Latest lowest rating:

1

Very disappointed Please look elsewhere for car insurance as this is the worst company by far as I paid for fully comprehensive insurance £300 a month I was assaulted a... Read more Reviewed on: 30th April 2022
Nick Davies's avatar
Nick Davies
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About this product

This product isn't provided directly anymore, instead being offered via third party companies and brokers.

Review Sabre Insurance: Car insurance (discontinued) now

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Sabre Insurance Car insurance (discontinued) reviews (25)

Excellent customer service

5
We used Sabre via IAM insurance and when a family member had an accident we were grateful for the customer service particularly from Harvey Keogh who was extremely kind, patient and supportive in dealing with the claim. The car became involved in a complex situation where there was a national shortage of parts for the vehicle meaning it couldn’t be repaired for months. Sabre progressed the claim and recovered the costs of the damage and the vehicle. Even though the claim was complex they kept us informed throughout and brought it to a more than reasonable resolution. Reviewed on: 22nd May 2025
Stephanie H's avatar
Stephanie H

Outstanding

5
I was the unfortunate victim of a motorbike theft, having heard many horror stories in regards to dealing with insurance companies, I was left impressed by the efficient and calm manor in which my claim was handled. Props to Zoe my claims handler for her efficiency and empathy. Would not hesitate to reinsure with this company. Thanks again to Sabre Reviewed on: 18th December 2022
Simeon Powell's avatar
Simeon Powell

Extremely helpful and supportive

5
My motorbike was stolen and then recovered. Alex at Sabre was helpful at every stage and showed empathy for my situation. He was helpful and informed me of every step and what my options were, always allowing me time to make a decision—fantastic, caring service which is a rarity these days. Reviewed on: 13th September 2022
Benedict Redgrove's avatar
Benedict Redgrove

Fantastic attention to detail

5
Really nice company to interact with and fabulous hospitality. Reviewed on: 13th August 2022
Matthew Lowe's avatar
Matthew Lowe

Very disappointed

1
Please look elsewhere for car insurance as this is the worst company by far as I paid for fully comprehensive insurance £300 a month I was assaulted and my car got vanderlised and needed repairs now they’ve had my car sat in a garage me with no car at all have lost my job through no fault of my own as they are waiting on a police report which can take up to 3 months so that £1200 for my car to of been just sitting there so please please go elsewhere as this company is absolutely shit Reviewed on: 30th April 2022
Nick Davies's avatar
Nick Davies

AVOID AT ALL COST!

1
Avoid this insurance company at all cost . They are highly unprofessional and operate like criminals finding any sort of excuse to increase your premium once you have purchased the policy. There staff are highly incompetent and all should be fired or at least retrained in customer service. They have processed a claim without my knowledge and consent and made ridiculous accusations in an attempt to cancel or increase my premium after a non fault accident. After disputing the matter, providing evidence and speaking to an investigator the company had realised they were wrong they refused to admit to and increased my premium over £15,000 and demanded that I pay within 7 days or else my policy would be cancelled and they will not be refunding my premium. I have failed several complaints the company have refused to take any action and i have passed the matter onto the financial ombudsman and I have asked specialist to look into the matter. AVOID! at all cost the cheap premium is not worth the headache and nightmare of customer service you will receive from this incompetent and criminal like insurance company. They do not deserve a single star. Also avoid there other sister company GoGirl Insurance!!!!! Reviewed on: 7th April 2020
Anonymous's avatar
Anonymous

Useless machines on the end of the phone.

2
Phoned for a windscreen replacement, initially got a human but then transferred to a machine that could not understand a word I was saying. Infuriating and frustrating experience! Auto windscreens found us in spite of being given a partial address and gave excellent, efficient, friendly service. Reviewed on: 25th July 2017
Anonymous's avatar
Anonymous

I would give Sabre 0 stars if I could, 1 is too many.

1
We took out car insurance through Compare the Market, with Sabre Insurance (Smart Drive). We have had the worst experience with them and have now cancelled our policy. Their customer service had different levels of training and so on multiple occasions we would be told different things by different people. We paid our insurance premium only to be told that we had to pay and additional premium with an admin fee for no apparent reason. In addition to that we had to organise for a black box to be installed, we were told by a customer representative that they would be coming at 9am and they didn't turn up until 12.30pm. At which point they told us they wouldn't be able to install the device as they didn't have signal to call and register it. When we called to cancel our policy the manager was extremely rude, unhelpful and unapologetic for the terrible experience we had. I would give this 0 stars if I could. 1 star is too many. Reviewed on: 2nd July 2017
Bella Hollis's avatar
Bella Hollis

Appalling customer service - AVOID!!

1
I was involved in an incident where a motorcyclist crashed into my car. Despite providing Sabre with photographic evidence that the motorcycle was not damaged, they say it was and it has been written off. They made me feel like the person at fault despite the fact that I had witnesses, they have failed to keep me informed as to what stage my claim has reached, they have failed to notify me about anything - i haven't even received a copy of the claimants statement or details of his alleged claim, and some 13+ months later, the claim is ongoing and I am still in the dark. I will never use this company again and advise others to avoid at any cost. Reviewed on: 1st May 2017
Samantha Houlden's avatar
Samantha Houlden

Assistance when it was most needed.

5
First claim ever after years of driving in many countries so needed help and advice which was given readily and promptly with no hassle. The necessary documentation was dealt with speedily, efficiently and politely. Reviewed on: 19th February 2017
Ronald Hider's avatar
Ronald Hider

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