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4th June 2018
No Problems
Multi car policies. Often no cost to add family members for a couple of weeks. Good response to claims. Keen pricing.
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11th May 2018
Car insurance
Car insurance Great prices poor customer service Price for double on your automatic renewal that they set up then charge you £57 to cancel and get your no claims bonus stay well clear car repair absolutely shocking total disgrace LV will not help ...
Read moreCar insurance Great prices poor customer service Price for double on your automatic renewal that they set up then charge you £57 to cancel and get your no claims bonus stay well clear car repair absolutely shocking total disgrace LV will not help you to get it fixed correctly with the garage that they put your car in
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24th April 2018
DISGRACEFUL
My experience with LV was the worst I have ever experience in my life. I was involved in a very small accident where a fraudster criminal made a claim against me for "whiplash". LV did not keep me informed of the progress of the case even though I...
Read more My experience with LV was the worst I have ever experience in my life. I was involved in a very small accident where a fraudster criminal made a claim against me for "whiplash". LV did not keep me informed of the progress of the case even though I told them he was fraudulent and provided as much evidence as possible to support my case however, I only recently found out that the case was closed because of my extreme renewal price with another organisation due to a claim against me. They did not consistently provide communication updates to me and did not give me a chance to defend myself and just accepted this fraudsters claim leaving me with distress and an overpriced insurance bill every year.
When I tried to speak to LV to make a complaint, the person I spoke to (not mentioning names) treated me like an idiotic criminal and subsequently made me feel un well and brought tears to my eyes. He was so rude and was not taking my complaint seriously.
Please do not ever use LV for your insurance unless you want to feel like you are worthless to them.
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15th March 2018
DISGUSTING SERVICE
I think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for ...
Read moreI think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for an update everytime you speak to someone all very rude staff funny how the sales team are very polite and very helpful. But the claims team soo rude and just money grabbing and treat us like criminals I would 100% stay away from this company people it has caused us soo much stress I have another policy on my car with them cannot wait for that to end and I will be finished with them as they are absolutely appalling. They “tried their luck” as one of the staff said to us to try and get the police report for free over the phone because the did not want to pay for the police report so I need to wait so they can try and be cheap and break the law without getting our signatures for data protection disgusting
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1st October 2017
Great customer service
My car insurance was easy from getting a quote to buying with LV- excellent customer service, always able to speak to an agent without hanging in a queue for hours and everyone was so helpful and friendly. Cheapest price and great add-ons too!
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1st October 2017
Excellent customer service and pricing
I've had second car insurance problems - LV sorted them out instantly and a lot cheaper than previous insurer. They also quoted a good deal cheaper on my first and most used car - and on renewal were cheapest too! Their customer service people are...
Read moreI've had second car insurance problems - LV sorted them out instantly and a lot cheaper than previous insurer. They also quoted a good deal cheaper on my first and most used car - and on renewal were cheapest too! Their customer service people are excellent in knowledge and easy to deal with
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1st October 2017
Always good value
Every year I use compare sites and get solo site quotes and for several years now no one has been able to give me a comparative quote on my vehicle. LV offer all the benefits that I need and while some are cheaper they usually have a higher excess or...
Read moreEvery year I use compare sites and get solo site quotes and for several years now no one has been able to give me a comparative quote on my vehicle. LV offer all the benefits that I need and while some are cheaper they usually have a higher excess or fewer benefits.
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29th September 2017
Great priced insurance
Great priced insurance from a reputable company you can trust.
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27th September 2017
LOVE FOR LV
I have been insured with LV for 5 years and have always had 5 star customer service during my time with them. From changing cars, to change or address, to additional coverage to break down calls, they've been fantastic. This household has a whole...
Read moreI have been insured with LV for 5 years and have always had 5 star customer service during my time with them. From changing cars, to change or address, to additional coverage to break down calls, they've been fantastic. This household has a whole lotta LOVE for LV!
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25th September 2017
Very efficient and reliable
Been with Liverpool Victoria for years, they're efficient, good value, provide quality documentation and settle claims with minimum fuss. Highly recommended!
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23rd September 2017
Great prices great cover
Never had any problems, they ring me up every year before my cover is due and offer me a new price there and then that is lower than the year before! No complaints at all!
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19th September 2017
Fabulous
From competitive prices, to excellent customer service I could not reccomend them enough.
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19th September 2017
Love Love Love
Always happy to help, never afraid to call them. Customer services are always lovely
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18th September 2017
More than just an insurance company
Not only are LV a competitively priced car insurer, they have world class customer service. Every time I speak to my insurer, everyone wants to listen and be as helpful as they possibly can. This aside, what LV does for their members, local...
Read moreNot only are LV a competitively priced car insurer, they have world class customer service. Every time I speak to my insurer, everyone wants to listen and be as helpful as they possibly can. This aside, what LV does for their members, local communities & general public is what makes them more than just an insurer. Fantastic company, fantastic products.
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13th September 2017
Very nice experience
I had some questions about costs and trying to lower my payments. They were really helpful and surprisingly honest about how I could get the best results
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12th September 2017
Excellent insurer
Couldn't ask for a better insurance company for my car, if I've ever had a problem it's been dealt with straight away.
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12th September 2017
Competitive Friendly Ethical all of these and more
Just great no nonsense insurance that was highly competitive and I especially like their ethics and they give back to the community great company
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