LV - Liverpool Victoria Car Insurance Reviews

Would give no stars if I could

Would have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those...

Would have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those who have less money than others. She has the cash, just not a credit card. Now, not only has she been discriminated against for being less well off than some, but she will have to pay more elsewhere!

Cherry ShielLevel 1

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Easy to use, multi car insurance

So easy to get insurance for both cars at the same time, and at a highly competitive price. Would definitely use again, as long as the price doesn't shoot up at renewal....

S BassLevel 1

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Great Service

Sorted out a no fault claim quickly and without any hassle!

gaynorvincent1@gmail.comLevel 1

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Lack of communication

I was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded)....

I was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded). From that moment and despite 3 email requests from me I have had no replies with information about the claim against the motorcyclist's insurance company.

citizenLevel 1

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No hassle apart from unnecessary paperwork

Had great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting...

Had great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting to switch.

lockeridLevel 1

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Best insurance cover for the most competitive price

I've had positive experiences with LV before; way back when the whole PPI scandal was just starting they contacted me to make me an offer. This year when insurance renewal time rolled around for my car they gave me by far the best quote.

PaulayLevel 1

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Efficient

Efficient renewal every year. Clear documentation. Competitive prices.

Mouna turnbullLevel 1

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Great customer service

LV offer a wide range of products and services. Their customer service is excellent. Website is easy to use.

Kelvin MansonLevel 1

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Excellent price and service

Great renewal price and excellent service throughout.

richard crabbLevel 1

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Easy, good value & peace of mind

Renewal experience is straightforward and easy. Claims experience in the past has been hassle free. Recommended & already used by family & friends

Kirsty WrightLevel 1

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Good product

Reliable service when needed for claim

TaraLevel 1

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Excellent Customer Service

I've been with LV for around 5 months, in that time I have changed address, declared all sorts of mods and it has barely affected my rate at all, but at the same time providing a excellent service towards me.

bsurryLevel 1

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Super dooper trooper!

Great company to do business with. Ethical and fair car insurance.

Mikey SmithLevel 1

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KISS. - Keep it simple stupid

A logical straightforward online journey, clear, relative experience. All that’s missing for me is multi product offering.

Lloyd HanksLevel 1

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Top for Service!

My daughters car was hit by a car insured by LV (she was insured by another company). The service and help she received from LV was first class. I’m insured with LV and my daughter is moving to LV on her renewal.

Norman Bainbridge Level 1

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Friendly staff and no hidden extras

Very pleasant staff and changes are just done with no fees, which some other companies charge. They are usually competitive and with the no hidden charges and good quality call centres they are hard to exclude from any insurance needs

HBSLevel 1

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Worse company ever

If there is a problem, through no fault of your own, you may find your insurance policy cancelled and driving round with no cover and not aware of this.

raundsLevel 1

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Don't waste your money

Worst insurance company I've ever used. Don't return phone calls or emails. The hire car that I had paid extra for took 5 days to arrive instead of 8 hours. They advised it was OK for me to drive my car after a lorry hit it even though the rear...

Worst insurance company I've ever used. Don't return phone calls or emails. The hire car that I had paid extra for took 5 days to arrive instead of 8 hours. They advised it was OK for me to drive my car after a lorry hit it even though the rear lights no longer existed. The advice was it should be OK to drive during the day but not at night. I pointed out it would not pass an MOT with no rear lights so it is not legal to drive.

Patrick BrooksLevel 1

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Great car insurance

As a first time driver, when I joined LV, almost two years ago, I was a but apprehensive about selecting a company. During my first year the service I received was so good that I stayed with them and my renewal quote was cheaper than anywhere else...

As a first time driver, when I joined LV, almost two years ago, I was a but apprehensive about selecting a company. During my first year the service I received was so good that I stayed with them and my renewal quote was cheaper than anywhere else which is how it should be. I am hoping that this will continue in the future too. Thanks LV!

True reviewerLevel 1

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Made my claim easy, paid out for full repairs, and for hire car. Very impressed!

Was hit by an idiot from behind and called the police and LV and everything from then on was easy, and my Suzuki was repaired, valeted and back as quickly as possible, considering the parts were delayed by the earthquake in Asia. Hire car was with me...

Was hit by an idiot from behind and called the police and LV and everything from then on was easy, and my Suzuki was repaired, valeted and back as quickly as possible, considering the parts were delayed by the earthquake in Asia. Hire car was with me up to the day I picked up my car, and I was very happy with the little fuss that it took to get my claim paid.

CarolLevel 1

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