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LV - Liverpool Victoria Car Insurance Reviews

Ratings based on 155 reviews Last review 2 days ago

LV - Liverpool Victoria car insurance reviews on Smart Money People come from drivers like you! You can read these honest LV - Liverpool Victoria car insurance reviews to help you decide which car insurance provider is right for you...and your car!...

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LV - Liverpool Victoria car insurance reviews on Smart Money People come from drivers like you! You can read these honest LV - Liverpool Victoria car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used LV - Liverpool Victoria before, you too can write a short LV - Liverpool Victoria car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (155)

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4th December 2019

Liars, liars, liars

We had car insurance with them for 7...

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We had car insurance with them for 7 years.
We got a home insurance with them this year not knowing if we start it 2 days before the another expire then none of the insurance company will pay for us (which we found out is another lie too). So we called them and the guy who we talked to said he will just change the date on the insurance on the date. We got an email from them they cancelled the old policy and they will send the new one shortly. Hours later we still didn't get anything. Then we decided to sign into our account and there was a higher quote (and legal expenses wasn't even included in it). The guy didn't even mention we will have to go online and sign up for a new, more expensive contract, he just said he will change the date and he even wrote in the email we will get the new one (without doing anything from our side). So we called back the LV and for about 15 minutes talk on the phone they were still not able to fix the problem, and they tried to tell us we will have to pay for the more expensive new insurance even though it was their fault, because they lied to us. So next year when we will have our renewal date for our car insurance we will go to another insurance company with that too. Very very very bad customer service, You want us to pay for Your own fault. You should fire that customer service representative and train Your workers the right way.
Oh and we wanted pet insurance with them also, but no way.

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16th November 2019

They've become too expensive

Been insuring the car with them for a number of years but they've hiked the price up again this year and enough is enough won't be renewing insurance, and rip off company don't value customer loyalty no wonder the FCA is taking action against...

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Been insuring the car with them for a number of years but they've hiked the price up again this year and enough is enough won't be renewing insurance, and rip off company don't value customer loyalty no wonder the FCA is taking action against company's like this .

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5th November 2019

LV Failings

I was pulled over by the police for having no insurance. I had in fact swapped my insurance from one family car to another. The insurance issued was a combination of the two registrations, I was told the insurance was for the correct make and...

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I was pulled over by the police for having no insurance. I had in fact swapped my insurance from one family car to another. The insurance issued was a combination of the two registrations, I was told the insurance was for the correct make and model.
I phoned and asked for breakdown facility to be added to my policy, I was told there was no need as I was covered by my membership to Civil Servants Motoring Club.
I broke down, and was told that there was nothing against my vehicle registration, I contacted Boundless (New name for CSMC) to be told that I had to get LV to adjust my policy to include breakdown. I could pay £90 for the one off breakdown, but would have to take out a policy once the fault was repaired.

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15th October 2019

The Worst car insurance on the market

LV are the worst insurance company I have ever dealt with a star is too much. On Oct 4th 2019 I was hit at high speed by a drunk driver who was also insured by LV. My injuries are all over and I am recovering, I have spent over 20 hours, spoken to...

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LV are the worst insurance company I have ever dealt with a star is too much. On Oct 4th 2019 I was hit at high speed by a drunk driver who was also insured by LV. My injuries are all over and I am recovering, I have spent over 20 hours, spoken to at least 10 different people to be in a stalemate.

The other driver has admitted liability, I was told this perhaps by an honest niave Marty Barrett, then three days later LV deny the call took place, they have told me the police informed LV of the accident, the police have stated twice they have not, LV state that no liability had been admitted.

The legal cover I have is useless not one piece of advice or help, in fact the man I have been dealing with is not even a qualified solicitor, although he likes to think he is.

My car is a right off and I have been offered £900 under market value, in fact the car they compared my car to had 50k difference in mileage and was a private seller.

The whole experience has been vile, rude staff and noone has a clue what is going on, a stalling tactic as they know they will have to pay out. I am a completely innocent party who has not only been attacked by a drunk driver, his and my insurer LV are also attacking me, just terrible. I am now so depressed by their behaviour with no future. My life has been turned upside down, I have no home, no job as a result of a drunk driver, LV have not assisted in these matters in any way. On the 16th Oct I was suppose to start my new life in Jersey, new home, new job. I have been instructed by LV's legal that I must not leave England pending investigation, it is cleancut, I was hit by a drunk driver.

No offer of medical in Jersey, the physio they offer are all booked and they only deal with one company in the UK.
They will not give any advice or help in anyway.

Steer clear of this most awful insurance company

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8th September 2019

Extremely competitive price

After quotes of over £350 for my annual car insurance, LV managed an extremely competitive £190 which included legal cover/windows etc... A fair price as far as I'm concerned having 10 years no claims intact at 47 years of age. No other company came c...

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After quotes of over £350 for my annual car insurance, LV managed an extremely competitive £190 which included legal cover/windows etc... A fair price as far as I'm concerned having 10 years no claims intact at 47 years of age. No other company came close to this quote although I'm unsure why. Very good.

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4th September 2019

Amazing service

I had a car accident while insured with LV.Having an accident is an awful experience but LV made the whole experience stress free.The speed and efficiency in sorting and settling my claim was simply superb.I have recommended LV to a number of my...

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I had a car accident while insured with LV.Having an accident is an awful experience but LV made the whole experience stress free.The speed and efficiency in sorting and settling my claim was simply superb.I have recommended LV to a number of my friends as I believe they're the best.

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7th August 2019

A pleasure to do business with.

I have had a motor policy with LV for more years than I care to remember. I had to claim on one occasion when I was out of the country and the sea broke coastal defenses during a storm and flooded both my garage and my wife's car. There was no quibble...

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I have had a motor policy with LV for more years than I care to remember. I had to claim on one occasion when I was out of the country and the sea broke coastal defenses during a storm and flooded both my garage and my wife's car. There was no quibble with the settlement which was based upon the car's replacement value at the time. I have also had two windscreens replaced, again with no quibbles. LV do try to get me to auto renew my policy which I refuse to do as I am always offered a better quote when I telephone.

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7th August 2019

Great value and very sympathetic

I broke my ankle in December 2018 and had to ring and advise I wanted a family friend added to my insurance as I couldn't drive. The advisor I spoke to was so helpful and patient, sorted everything out quickly for me. In January 2019 I received a...

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I broke my ankle in December 2018 and had to ring and advise I wanted a family friend added to my insurance as I couldn't drive. The advisor I spoke to was so helpful and patient, sorted everything out quickly for me. In January 2019 I received a delivery of flowers as I thought from someone I knew, However, when I read the attached card they were from LV, I cannot describe how happy that made me! It was such a lovely surprise and really cheered me up. Fantastic service, I always recommend LV. Good luck.

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29th July 2019

Uninterested customer service and low layout offer

Would give 0 stars if possible. My partner was in an accident that wasn't her fault and the other party admitted full liability at the roadside in the presence of the police and witnesses that provided numbers. The car was written off and their offer...

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Would give 0 stars if possible. My partner was in an accident that wasn't her fault and the other party admitted full liability at the roadside in the presence of the police and witnesses that provided numbers. The car was written off and their offer was lower than market value and stated we would only get a hire car for a week from when we settled. We explained that we couldn't get a car within 130 miles of us for that and that personally with a small family this was a massive inconvenience and it felt like they didn't care and simply wanted to get rid of us. My partner wasn't even sure if they asked how she was after the crash. Since we couldn't be without a car we travelled the distance to buy a car on the promise the payout would be in our account the next day which it wasn't and we had to buy the car on credit cards. Payment still pending to us after 3 full working days and the value was less than 15k. We will not use this company again. Not there for you when needed.

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