Your Car Insurance Reviews (135)
Uninterested customer service and low layout offer
Would give 0 stars if possible. My partner was in an accident that wasn't her fault and the other party admitted full liability at the roadside in the presence of the police and witnesses that provided numbers. The car was written off and their offer...
Read moreWould give 0 stars if possible. My partner was in an accident that wasn't her fault and the other party admitted full liability at the roadside in the presence of the police and witnesses that provided numbers. The car was written off and their offer was lower than market value and stated we would only get a hire car for a week from when we settled. We explained that we couldn't get a car within 130 miles of us for that and that personally with a small family this was a massive inconvenience and it felt like they didn't care and simply wanted to get rid of us. My partner wasn't even sure if they asked how she was after the crash. Since we couldn't be without a car we travelled the distance to buy a car on the promise the payout would be in our account the next day which it wasn't and we had to buy the car on credit cards. Payment still pending to us after 3 full working days and the value was less than 15k. We will not use this company again. Not there for you when needed.
best price for multicar
Have only just signed up to them for my multicar insurance for my wife and me so cannot comment on customer service, but initial experience very good. Web site very easy to use, and best of all i saved over £400 on my renewal quotation from Direct ...
Read moreHave only just signed up to them for my multicar insurance for my wife and me so cannot comment on customer service, but initial experience very good. Web site very easy to use, and best of all i saved over £400 on my renewal quotation from Direct line (which had gone up 100 from previous year), as well as other quotes from Admiral and NFU. Had to double check that i had all the details in correctly as it seemed such a good deal by comparison
Renewal of multi car policy very reasonable
After one year on a multi car policy (wife & self) renewal had a modest rise. Phoned to remove hire cars from policy and after some questions they removed the hire cars and further reduced my premiums. Compared to similar cover with Admiral they were...
Read moreAfter one year on a multi car policy (wife & self) renewal had a modest rise. Phoned to remove hire cars from policy and after some questions they removed the hire cars and further reduced my premiums. Compared to similar cover with Admiral they were considerably cheaper.
Can't get hold of them!
Trying to change my address. The website is just an advert and provides no functionality. Can't get through on the phone, they are always experiencing "heavy call volumes". They need more staff or fewer customers!
Cancellation threats
Despite resolving a premium increase due wife claims on separate policy entirely by removing her as named...
Read more Despite resolving a premium increase due wife claims on separate policy entirely by removing her as named driver.
Today received threatening letter of cancellation or pay a increased premium
I have asked for apology which I was told it may not be possible
Uninterested
Customer service is uninterested. Had a bump (my fault) with a rusty old van. The rust bucket caused damage to my car only. Yet he put a claim in and LV paid out and refused to look into it or acknowledge the photographic evidence i provided....
Read moreCustomer service is uninterested. Had a bump (my fault) with a rusty old van. The rust bucket caused damage to my car only. Yet he put a claim in and LV paid out and refused to look into it or acknowledge the photographic evidence i provided. Dramatically increased my premium. Never again. Make sure to protect no claim bonus and fit a dash cam!
Helpful
There is always someone who can advise you. They are not unnecessarily expensive.
Staff very efficient and friendly.
Changed over last year and expected a hike in the premium which transpired to be quite modest
Apalling customer service AVOID
Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour...
Read moreAdded another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour match (car 2 years old). Paintwork horrendous having already chipped. Taken vehicle to Burrows for inspection. LV sent out their own person to do the inspection. Only authorising 2 door seals. Says paint work satisfactory?! Clearly not when the claims advisor says on the phone that customer relations have seen the photos and will put me in a position as per before the accident. Three days later your telling me your not responsible for anything other than 2 door seals. Over promise and under deliver. Good job calls are recorded! What are you going to do about the warranty issue now. The car is on finance and the dealership won’t take the car back in that state! Avoid LV and the cowboys who carried out the repairs - Just Car Clinic. Will be taking the matter to FOS.
Will do their best not to pay out
Tried to make a claim for rain damage during some *VERY* heavy...
Read more Tried to make a claim for rain damage during some *VERY* heavy rain
I was told that because their records showed it hadn't rained "enough" during that day, that they wouldn't honor my claim, even though the torrential downpour made local news!
Another disgraceful company that will always do their best to avoid paying out
The lady answering the claims call was also exceptionally rude and patronizing.
AVOID
PS - Note to LV. Do NOT BOTHER replying to this saying something generic like "oh sorry to hear about this. Please email us at we-dont-care @ lv.com to discuss further" because realistically you don't care and that kind of reply is the biggest cop out ever.
You have my records on your system... if you care about resolving this YOU CALL ME.
Would give no stars if I could
Would have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those...
Read moreWould have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those who have less money than others. She has the cash, just not a credit card. Now, not only has she been discriminated against for being less well off than some, but she will have to pay more elsewhere!
Easy to use, multi car insurance
So easy to get insurance for both cars at the same time, and at a highly competitive price. Would definitely use again, as long as the price doesn't shoot up at renewal....
Great Service
Sorted out a no fault claim quickly and without any hassle!
Lack of communication
I was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded)....
Read moreI was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded). From that moment and despite 3 email requests from me I have had no replies with information about the claim against the motorcyclist's insurance company.
No hassle apart from unnecessary paperwork
Had great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting...
Read moreHad great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting to switch.
Best insurance cover for the most competitive price
I've had positive experiences with LV before; way back when the whole PPI scandal was just starting they contacted me to make me an offer. This year when insurance renewal time rolled around for my car they gave me by far the best quote.
Efficient
Efficient renewal every year. Clear documentation. Competitive prices.
Great customer service
LV offer a wide range of products and services. Their customer service is excellent. Website is easy to use.
Excellent price and service
Great renewal price and excellent service throughout.
