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LV - Liverpool Victoria Car Insurance Reviews

Ratings based on 128 reviews Last review 1 day ago

LV - Liverpool Victoria car insurance reviews on Smart Money People come from drivers like you! You can read these honest LV - Liverpool Victoria car insurance reviews to help you decide which car insurance provider is right for you...and your car!...

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LV - Liverpool Victoria car insurance reviews on Smart Money People come from drivers like you! You can read these honest LV - Liverpool Victoria car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used LV - Liverpool Victoria before, you too can write a short LV - Liverpool Victoria car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

5 81
4 21
3 7
2 1
1 9

Your Car Insurance Reviews (128)

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27th November 2018

Apalling customer service AVOID

Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour...

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Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour match (car 2 years old). Paintwork horrendous having already chipped. Taken vehicle to Burrows for inspection. LV sent out their own person to do the inspection. Only authorising 2 door seals. Says paint work satisfactory?! Clearly not when the claims advisor says on the phone that customer relations have seen the photos and will put me in a position as per before the accident. Three days later your telling me your not responsible for anything other than 2 door seals. Over promise and under deliver. Good job calls are recorded! What are you going to do about the warranty issue now. The car is on finance and the dealership won’t take the car back in that state! Avoid LV and the cowboys who carried out the repairs - Just Car Clinic. Will be taking the matter to FOS.

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12th November 2018

Will do their best not to pay out

Tried to make a claim for rain damage during some *VERY* heavy...

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Tried to make a claim for rain damage during some *VERY* heavy rain

I was told that because their records showed it hadn't rained "enough" during that day, that they wouldn't honor my claim, even though the torrential downpour made local news!

Another disgraceful company that will always do their best to avoid paying out

The lady answering the claims call was also exceptionally rude and patronizing.

AVOID


PS - Note to LV. Do NOT BOTHER replying to this saying something generic like "oh sorry to hear about this. Please email us at we-dont-care @ lv.com to discuss further" because realistically you don't care and that kind of reply is the biggest cop out ever.

You have my records on your system... if you care about resolving this YOU CALL ME.

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1st October 2018

Would give no stars if I could

Would have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those...

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Would have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those who have less money than others. She has the cash, just not a credit card. Now, not only has she been discriminated against for being less well off than some, but she will have to pay more elsewhere!

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18th September 2018

Lack of communication

I was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded)....

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I was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded). From that moment and despite 3 email requests from me I have had no replies with information about the claim against the motorcyclist's insurance company.

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17th September 2018

No hassle apart from unnecessary paperwork

Had great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting...

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Had great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting to switch.

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15th September 2018

Best insurance cover for the most competitive price

I've had positive experiences with LV before; way back when the whole PPI scandal was just starting they contacted me to make me an offer. This year when insurance renewal time rolled around for my car they gave me by far the best quote.

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2nd September 2018

Friendly staff and no hidden extras

Very pleasant staff and changes are just done with no fees, which some other companies charge. They are usually competitive and with the no hidden charges and good quality call centres they are hard to exclude from any insurance needs

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