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LV - Liverpool Victoria Car Insurance Reviews

Ratings based on 105 reviews Last review 5 days ago

LV - Liverpool Victoria car insurance reviews on Smart Money People come from drivers like you! You can read these honest LV - Liverpool Victoria car insurance reviews to help you decide which car insurance provider is right for you...and your car!...

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LV - Liverpool Victoria car insurance reviews on Smart Money People come from drivers like you! You can read these honest LV - Liverpool Victoria car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used LV - Liverpool Victoria before, you too can write a short LV - Liverpool Victoria car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

5 72
4 20
3 7
2 1
1 5

Your Car Insurance Reviews (105)

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13th August 2018

Made my claim easy, paid out for full repairs, and for hire car. Very impressed!

Was hit by an idiot from behind and called the police and LV and everything from then on was easy, and my Suzuki was repaired, valeted and back as quickly as possible, considering the parts were delayed by the earthquake in Asia. Hire car was with me...

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Was hit by an idiot from behind and called the police and LV and everything from then on was easy, and my Suzuki was repaired, valeted and back as quickly as possible, considering the parts were delayed by the earthquake in Asia. Hire car was with me up to the day I picked up my car, and I was very happy with the little fuss that it took to get my claim paid.

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27th July 2018

Kept in touch

We had an accident last week in our brand new VW Tiguan, we'd only had the car for 2 weeks and had only just bought our insurance with LV - we've never been with them before. We're due to go on holiday next week, our car tows our caravan so we needed...

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We had an accident last week in our brand new VW Tiguan, we'd only had the car for 2 weeks and had only just bought our insurance with LV - we've never been with them before. We're due to go on holiday next week, our car tows our caravan so we needed the repair authorising as soon as possible so we didn't lose our holiday. LV did everything they could to help us, they liaised with the garage and phoned me back every time they said they would. They were calm even when I wasn't. I honestly cannot tell you how impressed I am with their customer service. I'll never go anywhere else now. I thought good customer service was a thing of the past but its very much present at LV. Well done Steve, Daniel, Thomas and anyone else I've spoken to this week. You are all awesome.

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11th May 2018

Car insurance

Car insurance Great prices poor customer service Price for double on your automatic renewal that they set up then charge you £57 to cancel and get your no claims bonus stay well clear car repair absolutely shocking total disgrace LV will not help ...

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Car insurance Great prices poor customer service Price for double on your automatic renewal that they set up then charge you £57 to cancel and get your no claims bonus stay well clear car repair absolutely shocking total disgrace LV will not help you to get it fixed correctly with the garage that they put your car in

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24th April 2018

DISGRACEFUL

My experience with LV was the worst I have ever experience in my life. I was involved in a very small accident where a fraudster criminal made a claim against me for "whiplash". LV did not keep me informed of the progress of the case even though I...

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My experience with LV was the worst I have ever experience in my life. I was involved in a very small accident where a fraudster criminal made a claim against me for "whiplash". LV did not keep me informed of the progress of the case even though I told them he was fraudulent and provided as much evidence as possible to support my case however, I only recently found out that the case was closed because of my extreme renewal price with another organisation due to a claim against me. They did not consistently provide communication updates to me and did not give me a chance to defend myself and just accepted this fraudsters claim leaving me with distress and an overpriced insurance bill every year.
When I tried to speak to LV to make a complaint, the person I spoke to (not mentioning names) treated me like an idiotic criminal and subsequently made me feel un well and brought tears to my eyes. He was so rude and was not taking my complaint seriously.

Please do not ever use LV for your insurance unless you want to feel like you are worthless to them.

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15th March 2018

DISGUSTING SERVICE

I think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for ...

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I think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for an update everytime you speak to someone all very rude staff funny how the sales team are very polite and very helpful. But the claims team soo rude and just money grabbing and treat us like criminals I would 100% stay away from this company people it has caused us soo much stress I have another policy on my car with them cannot wait for that to end and I will be finished with them as they are absolutely appalling. They “tried their luck” as one of the staff said to us to try and get the police report for free over the phone because the did not want to pay for the police report so I need to wait so they can try and be cheap and break the law without getting our signatures for data protection disgusting

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1st October 2017

Excellent customer service and pricing

I've had second car insurance problems - LV sorted them out instantly and a lot cheaper than previous insurer. They also quoted a good deal cheaper on my first and most used car - and on renewal were cheapest too! Their customer service people are...

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I've had second car insurance problems - LV sorted them out instantly and a lot cheaper than previous insurer. They also quoted a good deal cheaper on my first and most used car - and on renewal were cheapest too! Their customer service people are excellent in knowledge and easy to deal with

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1st October 2017

Always good value

Every year I use compare sites and get solo site quotes and for several years now no one has been able to give me a comparative quote on my vehicle. LV offer all the benefits that I need and while some are cheaper they usually have a higher excess or...

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Every year I use compare sites and get solo site quotes and for several years now no one has been able to give me a comparative quote on my vehicle. LV offer all the benefits that I need and while some are cheaper they usually have a higher excess or fewer benefits.

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