Cheap because their repair service is horrendous - steer clear of these shysters

I was a happy customer with LV for years until I needed to claim when my car was hit by another driver. A small accident and the fault of the other driver. I was initially told it would take 2 days of work to repair. Sadly LV use a failing repair service Read more

I was a happy customer with LV for years until I needed to claim when my car was hit by another driver. A small accident and the fault of the other driver. I was initially told it would take 2 days of work to repair. Sadly LV use a failing repair service called Artis. It is now more than 3 months after the accident and I still don’t have the repair done. They have had the car for over 5 weeks of that time, I have had countless conversations, every excuse under the sun (lack of staff, repairs went wrong, no parts ordered, wrong parts ordered, holidays, can’t find the wheel locking nut (on a very common car - no one thought to check the manual in the glove compartment!), accident outside workshop, ….). You could not make it up. My estimated completion date has now moved 9 times! Promised again for Monday but I’ll believe it if I (ever) see it. LV turned out to be a very expensive choice of insurer given all the cost incurred by not having a car for so long! Avoid!!!!

Reviewed on 23rd September 2022

Unhappy Customer

Value for money

Extremely helpful and efficient operatives who dealt with all aspects of my insurance to my satisfaction

Reviewed on 17th August 2022

Penny Fox

Contactable

First rate for car insurance and easily renewable at a fair price

Reviewed on 12th August 2022

ian jones

if you want to lost your non claim bonus years, insure your car with LV

when I got my car insurance with LV= 2 years ago, I already had 9 years Non-Claim bonus years. however, after 2 years with LV= with no claim and no incident, when I decided to move away from them to join the next insurer, LV= said their max non-claim bo Read more

when I got my car insurance with LV= 2 years ago, I already had 9 years Non-Claim bonus years. however, after 2 years with LV= with no claim and no incident, when I decided to move away from them to join the next insurer, LV= said their max non-claim bonus years is 9! check this out https://www.lv.com/car-insurance/how-can-i-get-the-maximum-ncd

Reviewed on 19th July 2022

Howie Dong

,Three half weeks and still no car fixed for a minor accident

Been with LV for a few years and just paid the money each month to insure the car, the first time I've need to make a claim and oh my god what a shamble. They use ABL to fix the vehicles, who have taken over 2 weeks to assess the vehicle and start orderin Read more

Been with LV for a few years and just paid the money each month to insure the car, the first time I've need to make a claim and oh my god what a shamble. They use ABL to fix the vehicles, who have taken over 2 weeks to assess the vehicle and start ordering parts. I'm being advised it's going to take another 2 weeks at best to get the parts and look to return the vehicle totalling 4+ weeks. When contacting LV and ABL neither would look to provide a courtesy vehicle even after agreeing the repair is taking much longer then they would expect. I would stay away from these guys and look to use a company that has correct contracts in place with their suppliers to fix a vehicle in a timely manner.

Reviewed on 15th June 2022

Dave Hawkins

Rude staff

They were very rude on the phone and did not want to fight my case although the dash cam footage shows my car in my lane. I honestly gave up on explaining something so simple to them, it was almost like they just wanted to be blind to it and not take m Read more

They were very rude on the phone and did not want to fight my case although the dash cam footage shows my car in my lane.

I honestly gave up on explaining something so simple to them, it was almost like they just wanted to be blind to it and not take my case the legal route.

My advice is don’t waste your money and insure with them, you’re better of paying an extra premium with another insurer and trying your luck elsewhere.

Reviewed on 30th May 2022

Zakeel Abdin-Monium

Absolutely no problems here.

First-class website: can view policies online and download documents if necessary. Phone support was excellent - English-speaking and very helpful. AAAA++++

Reviewed on 9th October 2021

Labrador McGraw

Best in The U.K.

Best company to be with.Reliable,trustworthy,and honest.

Reviewed on 8th October 2021

Nigel Parker

Easy As Starting The Car Up!

Great website and very easy to set up my Insurance.

Reviewed on 18th September 2020

Michaelg2483

Great prices

Great prices & customer service. Have used a few times for car insurance and are always competitively priced.

Reviewed on 17th September 2020

Kate S

Excellent Customer Support

My policy with LV entitles me to drive other vehicles but the policeman who stopped me for no insurance felt he knew better and whilst waiting to speak to LV, told me he intended to seize my car and started filling in a form. When LV answers and confirmed Read more

My policy with LV entitles me to drive other vehicles but the policeman who stopped me for no insurance felt he knew better and whilst waiting to speak to LV, told me he intended to seize my car and started filling in a form. When LV answers and confirmed I was insured he was very upset - not a good start to his day. Thanks LV for dealing with him so professionally and promptly.

Reviewed on 12th September 2020

Ken45

Insurance company that puts u first

Outstanding customer service always puts you first and company second and great value for your money may not be the cheapest on the market but as the old saying goes u get what u pay for

Reviewed on 3rd September 2020

Jibba

Simply The Best

A company which really cares about providing first class customer service through highly trained staff.

Reviewed on 3rd September 2020

Mike Peach

Great insurer for car, home, dog and life!

We have used LV for our car insurance for many years & regularly recruited friends to change to LV. We also have a life insurance policy and home contents insurance as we live in an independent living facility. Our recently rehomed Polish labrador is also Read more

We have used LV for our car insurance for many years & regularly recruited friends to change to LV. We also have a life insurance policy and home contents insurance as we live in an independent living facility. Our recently rehomed Polish labrador is also insured with LV’s Pet Insurance Policy. We have no cause to change as premiums remain competitive.

Reviewed on 3rd September 2020

Dawn Ball

Excellent customer service

I had to make a major claim on both house and motor insurance at the same time due to a break-in and theft of possessions and car keys. LV were fantastic and really helped us in a pretty stressful time. I would definitely recommend to friends and family Read more

I had to make a major claim on both house and motor insurance at the same time due to a break-in and theft of possessions and car keys. LV were fantastic and really helped us in a pretty stressful time. I would definitely recommend to friends and family.

Reviewed on 3rd September 2020

Helen McNeill

My Experience

Cheapest quote and further renewal prices and following an accident, that was not my fault, everything was explained very clearly and dealt with professionally and quickly.

Reviewed on 3rd September 2020

sg1nuts

Competitive pricing, English Support staff, quick response times and very helpful

Great experience all round. Will be my first choice every time here on in.

Reviewed on 6th August 2020

Sammy Michaels

CAR INSURANCE

EXCELLENT VALUE FOR MONEY AND HIGH END INSURANCE

Reviewed on 2nd August 2020

phil

Good customer service

Been with LV for at least 6 yeats now as they always come up with best price and all round value and best policy. Customer service is very good and website eady to use.

Reviewed on 27th July 2020

Kelvin Manson

A really pleasant experience

Quite simply the best insurers Iv'e ever had

Reviewed on 22nd July 2020

Jim Messham