LV - Liverpool Victoria Car Insurance Reviews

Cancellation threats

Despite resolving a premium increase due wife claims on separate policy entirely by removing her as named...

Despite resolving a premium increase due wife claims on separate policy entirely by removing her as named driver.
Today received threatening letter of cancellation or pay a increased premium

I have asked for apology which I was told it may not be possible

Demos IoannouLevel 1

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Uninterested

Customer service is uninterested. Had a bump (my fault) with a rusty old van. The rust bucket caused damage to my car only. Yet he put a claim in and LV paid out and refused to look into it or acknowledge the photographic evidence i provided....

Customer service is uninterested. Had a bump (my fault) with a rusty old van. The rust bucket caused damage to my car only. Yet he put a claim in and LV paid out and refused to look into it or acknowledge the photographic evidence i provided. Dramatically increased my premium. Never again. Make sure to protect no claim bonus and fit a dash cam!

Calvin Level 1

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Helpful

There is always someone who can advise you. They are not unnecessarily expensive.

JaroslavLevel 1

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Staff very efficient and friendly.

Changed over last year and expected a hike in the premium which transpired to be quite modest

John SpencerLevel 1

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Apalling customer service AVOID

Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour...

Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour match (car 2 years old). Paintwork horrendous having already chipped. Taken vehicle to Burrows for inspection. LV sent out their own person to do the inspection. Only authorising 2 door seals. Says paint work satisfactory?! Clearly not when the claims advisor says on the phone that customer relations have seen the photos and will put me in a position as per before the accident. Three days later your telling me your not responsible for anything other than 2 door seals. Over promise and under deliver. Good job calls are recorded! What are you going to do about the warranty issue now. The car is on finance and the dealership won’t take the car back in that state! Avoid LV and the cowboys who carried out the repairs - Just Car Clinic. Will be taking the matter to FOS.

AyseLevel 1

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Will do their best not to pay out

Tried to make a claim for rain damage during some *VERY* heavy...

Tried to make a claim for rain damage during some *VERY* heavy rain

I was told that because their records showed it hadn't rained "enough" during that day, that they wouldn't honor my claim, even though the torrential downpour made local news!

Another disgraceful company that will always do their best to avoid paying out

The lady answering the claims call was also exceptionally rude and patronizing.

AVOID


PS - Note to LV. Do NOT BOTHER replying to this saying something generic like "oh sorry to hear about this. Please email us at we-dont-care @ lv.com to discuss further" because realistically you don't care and that kind of reply is the biggest cop out ever.

You have my records on your system... if you care about resolving this YOU CALL ME.

Rob WatsonLevel 1

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Would give no stars if I could

Would have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those...

Would have given no stars if I could. I was just trying to help a friend who has a basic bank account pay for her car insurance. They would not take payment from me as the card is registered to a different address. This is discrimination against those who have less money than others. She has the cash, just not a credit card. Now, not only has she been discriminated against for being less well off than some, but she will have to pay more elsewhere!

Cherry ShielLevel 1

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Easy to use, multi car insurance

So easy to get insurance for both cars at the same time, and at a highly competitive price. Would definitely use again, as long as the price doesn't shoot up at renewal....

S BassLevel 1

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Great Service

Sorted out a no fault claim quickly and without any hassle!

gaynorvincent1@gmail.comLevel 1

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Lack of communication

I was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded)....

I was in a no fault accident with a motorcyclist, who received a police caution resulting from the incident. My car was written off and after some chasing for the reason it was written off I received a settlement, less my excess. (one star awarded). From that moment and despite 3 email requests from me I have had no replies with information about the claim against the motorcyclist's insurance company.

citizenLevel 1

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No hassle apart from unnecessary paperwork

Had great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting...

Had great quotes / prices from this company for the last few years. My only complaint was the insurer's bizarre request for extensive paperwork at renewal. Apparently it was a random computer check. It caused me unnecessary hassle and left me wanting to switch.

lockeridLevel 1

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Best insurance cover for the most competitive price

I've had positive experiences with LV before; way back when the whole PPI scandal was just starting they contacted me to make me an offer. This year when insurance renewal time rolled around for my car they gave me by far the best quote.

PaulayLevel 1

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Efficient

Efficient renewal every year. Clear documentation. Competitive prices.

Mouna turnbullLevel 1

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Great customer service

LV offer a wide range of products and services. Their customer service is excellent. Website is easy to use.

Kelvin MansonLevel 1

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Excellent price and service

Great renewal price and excellent service throughout.

richard crabbLevel 1

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Easy, good value & peace of mind

Renewal experience is straightforward and easy. Claims experience in the past has been hassle free. Recommended & already used by family & friends

Kirsty WrightLevel 1

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Good product

Reliable service when needed for claim

TaraLevel 1

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Excellent Customer Service

I've been with LV for around 5 months, in that time I have changed address, declared all sorts of mods and it has barely affected my rate at all, but at the same time providing a excellent service towards me.

bsurryLevel 1

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Super dooper trooper!

Great company to do business with. Ethical and fair car insurance.

Mikey SmithLevel 1

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KISS. - Keep it simple stupid

A logical straightforward online journey, clear, relative experience. All that’s missing for me is multi product offering.

Lloyd HanksLevel 1

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