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LV (Liverpool Victoria): Car insurance reviews

Name: Car insurance
Rating: 4.28 (350 reviews)

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4.28

Based on 350 reviews, last reviewed 30th Aug 2026

1400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

67%

15%

14%

Latest highest rating:

4

Non fault claim April 2025 Had a non fault claim in April 2025 & LV were excellent with organising repairs & recovering excess from third party insurers Reviewed on: 30th August 2026

Latest lowest rating:

1

Increased insurance by about 6times after actually s... Increased insurance by about 6times after actually saying they would not insure me Reviewed on: 26th August 2026

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Car insurance reviews (350)

Price matched

Matched price on line, polite stafff, listened to what I had to say Reviewed on: 4th September 2024

Its very easy to do and its due for renewal its send...

Its very easy to do and its due for renewal its sends a quote and if you are happy with it , you just leave it and they take the money out of your bank account on the renewal date Reviewed on: 4th September 2024

Exceptional service.

Having gone through a number of comparison sites and direct to other providers, LV were the only company to give an appropriate level of cover for a reasonable price. Reviewed on: 4th September 2024

Windscreen Cracked

While driving, stone hit my windscreen mirror and cracked it. I've contacted LV and they were quick to arrange for a replacement with a cost. No impact on premium. With little kids, having a car is must for wherever we go. A quick replacement helped us a lot. Reviewed on: 4th September 2024

Excellent service

Premiums a very reasonable cost. Used them for many years. Made no claims, but required advice and they were very helpful and easy to contact. Reviewed on: 4th September 2024

Great help in need for a good price

I selected a good value insurance through a search engine and ended up with LV. I was later in a bad accident, the helpdesk picked up promptly and explained steps. Then they arranged a pickup for my family and totalled car and helped me get home. A replacement car was waiting the morning after I got home. All perfect and just what I needed Reviewed on: 27th August 2024

Good human customer service, excellent value

Very easy to talk to, with not too much AI funnelling. I found that reaching out to them once i received my renewal quote was easy and they were happy to reward koyal customers. I found their terms and conditions very clear Reviewed on: 24th August 2024

Communication good

Communication good, seems to provide good cover but luckily haven't had to claim while with them, so you never really know! Reviewed on: 24th August 2024

HALO accident repair

Car repaired at Halo in Portsmouth and the service provided by Sam and the team was honestly the best I have ever had. Reviewed on: 24th August 2024

Great car insurance provider I was in a car acciden...

Great car insurance provider I was in a car accident and they helped me so much with repair of my vehicle and a hire car and free legal services Reviewed on: 24th August 2024

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