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LV (Liverpool Victoria): Car Insurance reviews

Name: Car Insurance
Rating: 4.21 (315 reviews)

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4.11

Based on 315 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

1

I recommend people to not join lv car insurance. I recommend people to not join lv car insurance. especially engines are really nasty people,basically this car insurance nothing just a scamming peopl... Read more Reviewed on: 29th January 2025

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Car Insurance reviews (315)

LV highly recommended.

Very good company. Very helpful. Easy to arrange. Reviewed on: 23rd August 2024

I think they're fine

I think they're fine. Just fine. Average on price, decent enough customer service etc. They've decided they won't cover the area I live in going forward (NI) so that's disappointing Reviewed on: 23rd August 2024

LV have helped us with insurances for quite a few years

LV have helped me with the different and varied suggestions of pairing our car insurances together and including our home insurance, they do not charge for changes and are always receptive when I have questioned any increase that had been made Reviewed on: 23rd August 2024

Good customer service, but prices went up by quite a...

Good customer service, but prices went up by quite a lot recently Reviewed on: 23rd August 2024

User friendly

User friendly. Value for money Seamless process when applying online through confused.com website Rewards given. Reviewed on: 23rd August 2024

The best car insurance company I've dealt with ever.

UK based staff in their call centre who are friendly, engaging , patient and helpful e.g. always try to give me the best price possible They also understand when things go wrong and sort everything out with flexibility. Reviewed on: 23rd August 2024

LV, simply the best

These guys make everything very simple and my annual renewal quote was £13 up on last year. Really unbeatable value as service Reviewed on: 23rd August 2024

OK but not perfect

Recent price increase plus problems dealing with a claim detract from what WAS always Avery competitive supplier. Reviewed on: 22nd August 2024

Excellent staff very professioal, easy to sort insu...

Excellent staff very professional, easy to sort insurance, price's extremely competitive overall brilliant service, been insuranced with them for 10 +years .thanks lv. Reviewed on: 1st June 2024

I WOULD GIVE LIVERPOOL VICTORIA NO STARS IF I COULD

I feel this is an awful company. I had a non fault accident back on the 9th November 2023 and 5 months later I still haven’t got my car back. My car was insured through AA who actually wrote the car off but they had to pass it over to LV as the underwriters who decided to repair my car. The communication from LV has been non existent, I have had to constantly chase any information regarding my car. Ive been lied to, ignored and not heard. They have spent over £7,000 on the hire car that I have been driving while my car is being repaired and spent approximately £5,000 so far on the repair of my car. The total cost has exceeded how much my car is worth. I have asked numerous times for my car to be written off but that falls on deaf ears. I've explained that this is having a negative effect on my mental health again they don’t care. I’ve explained that I don’t feel safe about having my car back, again I’m ignored. I’m writing this because I feel this is an awful company and treats their customers appallingly. No wonder the car insurance prices are going up when they waste money on accident claims like mine. Reviewed on: 8th April 2024

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