Policy Expert : Car Insurance reviews

Name: Car Insurance
Rating: 4.86 (4207 reviews)

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4.86

Based on 4,207 reviews, last reviewed 7th Mar 2023

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

5 star

89%

4 star

3 star

2 star

1 star

Latest highest rating:

5

Computer prolem huge computer problem which wiped my files. I called and asked if they could let me have an email version and a hard copy too. Callum was profession... Read more Reviewed on: 7th March 2023

Latest lowest rating:

1

Dont use these Where do I start I wish I could give no stars, I started comparing quotes for myself, wife and home and car insurance via some comparable Website and ... Read more Reviewed on: 31st January 2023

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About the Car Insurance

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Policy Expert Car Insurance reviews (4207)

Computer prolem

huge computer problem which wiped my files. I called and asked if they could let me have an email version and a hard copy too. Callum was professional, knowledgeable and very helpful. Very impressed. Reviewed on: 7th March 2023

Dont use these

Where do I start I wish I could give no stars, I started comparing quotes for myself, wife and home and car insurance via some comparable Website and I have never dealt with such a ridiculous company, unprofessional, non existent customer service and honestly have no idea what they are doing, they have messed up quotes, increased quotes from the comparable website, with no explanation or knowledge how it’s happening. Accusing me of falsifying information, even after speaking with 3 managers still havnt got anywhere, the original manager was supposed to set up the car insurance for us and has messed up somehow resulting in the underwriters voiding the insurance, please don’t be fooled by the cheap price as it definitely reflects the idiots they have working for them and service they have, they have breached data protection numerous times and just keep saying they don’t know how, that phrase must me in there training Reviewed on: 31st January 2023

Good staff, terrible operating procedure

Paid for insurance two weeks before it was due to start. After payment Policy Expert asked for: Copies of mine and wife's driving licence, a utility bill, mine and my wife's driving records from the dvla and the vehicle V5 document. Something to do with a random identity fraud check I was told? I am unable to supply the photo card licence for myself as it has my previous address on it and still needs changing. (we have just moved house) Simpler for me to cancel the insurance and buy elsewhere for which they are charging me a £30 cancellation fee and refuse to waive it. Not sure what I've done to these guys (the call center staff were sound tbf) but I'm now £30 down and all I want is to insure my car like I have been for the past thirty odd years. Why?? Reviewed on: 4th January 2023

Do not use this company!

I contacted, as an existing customer, to add a new EV car to my policy. How ever, because the car is vastly different to the car I currently drive I wanted to carry on using my current vehicle for my longer commutes for a month or so until I was familiar with all the technology in the EV. After 3 web chats and 2 phone calls, Policy Expert confirmed that they do not provide multi car policy! So, I had to insure my new EV with another insurance company and keep my original insurance running with Policy Expert until I cancel. Policy Expert would then not send my NCB 20+yrs to my other insurance company because of insurance compliance! I pay my insurance annually and had 8ths left, but a charge of £60.00 applies because I have to cancel a policy that I really did not want to cancel, but, Policy Expert could not facilitate my request, so I had no alternative. So, £60 to cancel, who’s paying me for my time it’s taken to sort this out? The insurance industry is arrogant and self centred and cares little about the customer. Here I am, trying to be a sensible and caring road user and being penalised! What a total shambles!!!! Reviewed on: 16th December 2022

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