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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.85 (5021 reviews)

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4.82

Based on 5,021 reviews, last reviewed 9th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful and great prices would fully recommend Helpful and great prices would fully recommend Reviewed on: 9th December 2024

Latest lowest rating:

1

My insurance was on a annual rollover in that i was... My insurance was on a annual rollover in that i was informed that my insurance would be renewed automatic , to which i emailed back to proceed, howeve... Read more Reviewed on: 9th April 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5021)

My insurance was on a annual rollover in that i was...

My insurance was on a annual rollover in that i was informed that my insurance would be renewed automatic , to which i emailed back to proceed, however the insurance was not renewed which resulted in my car not being insured for 3 months until i was reminded by a ANPR advice, this poor service was dangerous , i could have had a accident resulting in loss of life. This was a frightening experience, the only response i had when reporting it to your company was go to another insurer which was disgusting. The whole situation was very poor. I will be posting this on my google review so too reporting this episode to the insurance ombudsman. Reviewed on: 9th April 2025

Motor policy expert insurance avoid!

Motor policy expert insurance avoid! Experts in taking your money and wasting your time. Customer service is shocking. The people on the phone are useless and don't care. They just want your money just scammers. Cancelled my policy after 1 month even after sending the correct documents as requested. Con artists you have been warned! AVOID Reviewed on: 3rd January 2025

Reply from Policy Expert Hi Steve, Thank you for taking the time to leave us a review, we are sorry to hear you were dissatisfied with your experience with Policy Expert. If you can send your policy number and details to [email protected] we can investigate this for you. Thanks, Joe Response date: 4th January 2025

Helpful and great prices would fully recommend

Helpful and great prices would fully recommend Reviewed on: 9th December 2024

Policy Experts - Absolute sharks.

Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert Reviewed on: 26th November 2024

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Customer services

They have always been helpful when a question has arisen. Although I have had no accidents for many years. Reviewed on: 12th October 2024

Outstanding Service

Found Policy Expert online through a comparison site. Very easy to buy insurance, excellent price and when I had an online issue I called them. The call was answered very quickly and resolved there and then. Outstanding service. Reviewed on: 10th October 2024

Just renewed my motor insurance with Policy Expert.

Just renewed my motor insurance with Policy Expert. The renewal price was less than the previous year, which was a pleasant surprise. I found a cheaper price on a comparison site for similar cover and Policy Expert matched it. Reviewed on: 1st October 2024

Excellent customer service.

Excellent customer service. Helpful staff. Good service all round. Good price would highly recommend to family and friends. Reviewed on: 24th September 2024

Good Value and Easy to Use.

Very easy to use on-line and very good value for money. Reviewed on: 17th September 2024

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