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Policy Expert reviews

Policy Expert Logo
Rated Excellent • 4.71/5

Policy Expert reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 14,183 product reviews

Average score of 4.71/5
5 star
85%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Policy Expert have trended positively over the past 90 days

Policy Expert home and car insurance are loved for their easy online processes, competitive prices, and friendly, helpful staff. Many find renewals straightforward with fair pricing and appreciate the clear communication. However, claims handling often frustrates users, with delays, refusals, and poor customer service leaving a sour taste. Some also report issues with cancellations and unexpected fees.

Positive themes

  • Policy Expert home insurance is praised for easy online setup and great value for money. (37 mentions)
  • Policy Expert car insurance is loved for quick sign-up and excellent customer service. (14 mentions)
  • Renewals with Policy Expert are hassle-free with competitive prices and good communication. (12 mentions)

Negative themes

  • Claims with Policy Expert often cause delays and refusals leaving customers frustrated. (6 mentions)
Summarised by AI
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About Policy Expert

Policy Expert originally launched its home insurance offer back in 2011.

Policy Expert have UK-based call centres and you can manage your policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Today, over 1.6 million people have home, car and pet insurance with Policy Expert.

Policy Expert at a glance

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Reviews for Policy Expert

Showing 11 of 14183 company reviews • Last reviewed within 7 days

Smooth and proffesional operation.

Home insurance • 5th September 2026

Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier.... Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier. A few days later estimate was produced to covert the cost of all repairs and equipment replacement. Smooth and proffesional operation. Read more Read less

{"display":"Adrian","full_name":"Adrian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Expert Policy

Home insurance • 3rd September 2026

Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via... Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via Telephone. Would highly recommend and most likely renew my policy with them again Read more Read less

{"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Policy expert have covered our home for many years.

    Policy expert have covered our home for many years. Renewal quotes are competitive and making changes to the policy quick and easy

    {"display":"Laura Hayes","full_name":"Laura Hayes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/98388.png"}}'s avatar
    Home insurance
    Laura Hayes 3rd September 2026
  • 5.00/5

    The cheapest.

    I've been using them for at least 10 years I always check the price every renewal they are always the cheapest. I've never had to... I've been using them for at least 10 years I always check the price every renewal they are always the cheapest. I've never had to make a claim so not sure what that would be like Read more Read less

    {"display":"Jeremy Carter","full_name":"Jeremy Carter","avatar":{"url":"\/assets\/uploads\/avatars\/users\/781149.png"}}'s avatar
    Home insurance
    Jeremy Carter 3rd September 2026
  • 5.00/5

    Professional and reasonable

    Easy to contact. Insurance usually reduces each year when policy renews

    {"display":"Anita h","full_name":"Anita h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Anita h 2nd September 2026
  • 4.00/5

    I have used policy experts for my home insurance on...

    I have used policy experts for my home insurance on my previous & current properties. Always offer a competitive price & policy in comparison with other providers.

    {"display":"Max R","full_name":"Max R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Max R 2nd September 2026
  • 3.00/5

    Auto renewed despite requests, spent numerous calls...

    Auto renewed despite requests, spent numerous calls trying to cancel policy

    {"display":"Kenny","full_name":"Kenny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Kenny 22nd August 2026
  • 5.00/5

    Great service

    Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance.

    {"display":"P","full_name":"P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    P 20th August 2026
  • 4.00/5

    Competitive pricing, easy to deal with online

    Competitive pricing, renewal all dealt with online, quite straightforward. Cannot comment on claims process as fortunately called upon.

    {"display":"Jill Knight","full_name":"Jill Knight","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Jill Knight 20th August 2026
  • 5.00/5

    Great insurance without breaking the bank

    I’ve had home insurance for the past 4 years with policy expert and always impressed with their competitive prices

    {"display":"Headintheclouds","full_name":"Headintheclouds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    We had a flood recently. PE’s response is good so far

    We have had a flood recently and Policy Experts drying team did a great job, very thorough. We are now in the process of getting... We have had a flood recently and Policy Experts drying team did a great job, very thorough. We are now in the process of getting the scope of works agreed for the repairs. So far, Policy Expert are being fair with us. They answer the phone and respond to messages, which is something Utility companies could learn. Read more Read less

    {"display":"Steve Emmas","full_name":"Steve Emmas","avatar":{"url":"\/assets\/uploads\/avatars\/users\/705158.png"}}'s avatar
    Home insurance
    Steve Emmas 20th August 2026

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