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Policy Expert reviews

Policy Expert Logo
Rated Excellent • 4.70/5

Policy Expert reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 14,177 product reviews

Average score of 4.70/5
5 star
85%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Policy Expert have trended positively over the past 90 days

Policy Expert home and car insurance are loved for their easy online processes, competitive prices, and friendly, helpful staff. Many find renewals straightforward with fair pricing and appreciate the clear communication. However, claims handling often frustrates users, with delays, refusals, and poor customer service leaving a sour taste. Some also report issues with cancellations and unexpected fees.

Positive themes

  • Policy Expert home insurance is praised for easy online setup and great value for money. (37 mentions)
  • Policy Expert car insurance is loved for quick sign-up and excellent customer service. (14 mentions)
  • Renewals with Policy Expert are hassle-free with competitive prices and good communication. (12 mentions)

Negative themes

  • Claims with Policy Expert often cause delays and refusals leaving customers frustrated. (6 mentions)
Summarised by AI
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About Policy Expert

Policy Expert originally launched its home insurance offer back in 2011.

Policy Expert have UK-based call centres and you can manage your policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Today, over 1.6 million people have home, car and pet insurance with Policy Expert.

Policy Expert at a glance

Contact details

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Reviews for Policy Expert

Showing 11 of 14177 company reviews • Last reviewed within 7 days

Auto renewed despite requests, spent numerous calls...

Home insurance • 22nd August 2026

Auto renewed despite requests, spent numerous calls trying to cancel policy

{"display":"Kenny","full_name":"Kenny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3.00/5
Read more product reviews

Great service

Home insurance • 20th August 2026

Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance.

{"display":"P","full_name":"P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
P
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Competitive pricing, easy to deal with online

    Competitive pricing, renewal all dealt with online, quite straightforward. Cannot comment on claims process as fortunately called upon.

    {"display":"Jill Knight","full_name":"Jill Knight","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Jill Knight 20th August 2026
  • 5.00/5

    Great insurance without breaking the bank

    I’ve had home insurance for the past 4 years with policy expert and always impressed with their competitive prices

    {"display":"Headintheclouds","full_name":"Headintheclouds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    We had a flood recently. PE’s response is good so far

    We have had a flood recently and Policy Experts drying team did a great job, very thorough. We are now in the process of getting... We have had a flood recently and Policy Experts drying team did a great job, very thorough. We are now in the process of getting the scope of works agreed for the repairs. So far, Policy Expert are being fair with us. They answer the phone and respond to messages, which is something Utility companies could learn. Read more Read less

    {"display":"Steve Emmas","full_name":"Steve Emmas","avatar":{"url":"\/assets\/uploads\/avatars\/users\/705158.png"}}'s avatar
    Home insurance
    Steve Emmas 20th August 2026
  • 5.00/5

    Great customer service

    Had an issue with cracks in my house. Service was quick, spoke to a person and not a robot! All resolved quickly and easily. Could not fault them.

    {"display":"Lou Lah","full_name":"Lou Lah","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785312.png"}}'s avatar
    Home insurance
    Lou Lah 20th August 2026
  • 5.00/5

    Good cover in theory

    No claim made so can’t truly judge

    {"display":"Jacqueline F","full_name":"Jacqueline F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Competitive pricing - very professional

    Competitive pricing - very professional

    {"display":"Peter Bradbourne","full_name":"Peter Bradbourne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    They have always been competitive

    They have always been competitive and when I call it add our summer house they were so helpful and provided me with the best advice and cover

    {"display":"Elizabeth G","full_name":"Elizabeth G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Elizabeth G 20th August 2026
  • 5.00/5

    Always go back

    Been with them a couple of years now. I always end up going back to them, as they can always manage to give me a... Been with them a couple of years now. I always end up going back to them, as they can always manage to give me a cheaper quote of my Home Insurance, after their initial quote. Great, easy to use website and great customer service Read more Read less

    {"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Legend 19th August 2026
  • 4.00/5

    Policy Xpert

    Always competitive and give good value for money

    {"display":"Robd","full_name":"Robd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Robd 13th August 2026

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