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Policy Expert reviews

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Rated Excellent • 4.78/5

Policy Expert reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 14,158 product reviews

Average score of 4.78/5
5 star
86%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Policy Expert have trended negatively over the past 90 days

Latest positive rating

5/5

Expert Policy

Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home... Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home etc Simple straight forward process for purchasing Home insurance. Would highly recommend them. Would probably use them again. Read more Read less

{"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Legend 7th September 2025

Latest negative rating

1/5

Don't expect to be able to claim on your insurance

Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock... Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned in the lock, but the deadbolt did not move. So, we called an emergency locksmith to get us in. I tried to make a claim with Policy Expert. However, they were unwilling simply to accept the written receipt for the work. They wanted a "professional assessment" of what had happened to the lock. Given that the locksmith had drilled through the lock and I had thrown it away, it was impossible to get this "professional assessment". So beware. Policy Expert may offer cheap prices, but their claims team made it extremely difficult for me to make a successful claim. When I come to renew my insurance this year, I'll be going with a large company - even if they charge me more I hope that they will be less tricky when it comes to making claims. Read more Read less

{"display":"Mister Customer","full_name":"Mister Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About Policy Expert

Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 1.4m home and car customers across the UK. If you have a policy, you can join us and write your own Policy Expert reviews today to help increase trust and transparency in financial services.

Policy Expert at a glance

Reviews for Policy Expert

Showing 11 of 14158 company reviews • Last reviewed within 7 days

Expert Policy

Home insurance • 7th September 2025

Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home... Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home etc Simple straight forward process for purchasing Home insurance. Would highly recommend them. Would probably use them again. Read more Read less

{"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Setting up policy and getting renewal through very e...

Car insurance • 7th September 2025

Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company!

{"display":"Scott","full_name":"Scott","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Repeat customer, excellent servce and price

    I have been with them for several years now as they always come through with a top quality policy cheaper than others and with added... I have been with them for several years now as they always come through with a top quality policy cheaper than others and with added benefits such as legal cover. I haven't had to make a claim so the quality of their claims service remains unknown. Read more Read less

    {"display":"Graham Davidson","full_name":"Graham Davidson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    My renewal price was much higher than last year.

    My renewal price was much higher than last year. to bring the price down they forced me to cancel building accident damage.

    {"display":"JAVID MANOOCHEHRI","full_name":"JAVID MANOOCHEHRI","avatar":{"url":"\/assets\/uploads\/avatars\/users\/608408.png"}}'s avatar
  • 5/5

    Good value, straightforward application

    My policy was applied for via Money Supermarket. It was the cheapest policy on offer for my requirements and the application was straightforward. I also... My policy was applied for via Money Supermarket. It was the cheapest policy on offer for my requirements and the application was straightforward. I also received £25 cashback by applying via Money Supermarket. Read more Read less

    {"display":"Francis Butterworth ","full_name":"Francis Butterworth ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Polite and efficient

    I haven't needed to make a claim with Policy Expert (fortunately!) but I have used their online chat service and found them to be very efficient.

    {"display":"Trevor English","full_name":"Trevor English","avatar":{"url":"\/assets\/uploads\/avatars\/users\/788928.png"}}'s avatar
    Home insurance
    Trevor English 5th September 2025
  • 5/5

    5 years loyalty

    Been with this company for 5 years. They have always ensured that my policy costs do not sky rocket. Always stays within a limit of... Been with this company for 5 years. They have always ensured that my policy costs do not sky rocket. Always stays within a limit of the previous year. I’ve called them in the past and customer services always answered my calls quickly and gave me the information I needed. Read more Read less

    {"display":"Laura","full_name":"Laura","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Laura 5th September 2025
  • 5/5

    Best buy post burglary

    We were burgled a few years back. Since then Policy Expert have consistently been the best value for money in terms of insurance. We haven’t... We were burgled a few years back. Since then Policy Expert have consistently been the best value for money in terms of insurance. We haven’t needed to use customer service or make a claim since being with them, but they contact us with a quote in plenty of time prior to renewal to allow us to shop around, and their auto-renew was completely trouble free. Read more Read less

    {"display":"Gayle H","full_name":"Gayle H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Gayle H 5th September 2025
  • 5/5

    Al straight forward and good value for money

    Al straight forward and good value for money

    {"display":"Marc Turner","full_name":"Marc Turner","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785105.png"}}'s avatar
    Home insurance
    Marc Turner 5th September 2025
  • 5/5

    Good experience.

    Good experience. Competitive prices and will drop renewal price if you find a lower quote

    {"display":"tom s","full_name":"tom s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    tom s 5th September 2025
  • 4/5

    Quick and responsive customer service plus competiti...

    Quick and responsive customer service plus competitive renewal quotes mean that although they’re not as well known, I’ve been with them for the last 6... Quick and responsive customer service plus competitive renewal quotes mean that although they’re not as well known, I’ve been with them for the last 6 years. Always helpful when making a claim and a low waiting time on the phones. Read more Read less

    {"display":"Richard Adams","full_name":"Richard Adams","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Richard Adams 5th September 2025

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