Been with them a few years now. Very competitive prices and a pleasure to deal with. Communication is good and staff are really helpful.

I've been very impressed with how on the ball and thorough the customer service team have been as regards setting up my car insurance -... I've been very impressed with how on the ball and thorough the customer service team have been as regards setting up my car insurance - when there was something they needed to clarify, they rang ME to sort it out and confirm details and took extra care to make sure it was the right car insurance for me, and made sure to follow up with confirmation emails of our conversation afterwards. I've never had such a thorough interaction with an insurance company before! The agent was so polite and explained everything simply and reassuringly. Read more Read less

The only problem with all insurers I have dealt with is the renewal quote! But once you shop around and let them know you can... The only problem with all insurers I have dealt with is the renewal quote! But once you shop around and let them know you can get much better deals elsewhere and prove it! They suddenly seem to be able to just beat your best quote you have just found! Why O why don't they give you the best renewal quote in the first place! Read more Read less

I like that my renewal quote for my car has always been competitive with other insurance companies. I have shopped around to check and found... I like that my renewal quote for my car has always been competitive with other insurance companies. I have shopped around to check and found there's no need to go anywhere else. Read more Read less

Been ok though had issues almost 2 years ago with storm damage that they did not pay out on. Much to and throw lung but... Been ok though had issues almost 2 years ago with storm damage that they did not pay out on. Much to and throw lung but I was left out of pocket. Surveyor said it was storm damage. They didn't want yo know Read more Read less

Shockingly poor communications from themselves and their claims management arms. A standard job became a nightmare as the contractors used were poor standard. nigh on... Shockingly poor communications from themselves and their claims management arms. A standard job became a nightmare as the contractors used were poor standard. nigh on impossible to get a claim manged effectively or appropriately. Read more Read less

They dealt with my claim very fairly and efficiently

Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we were... Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we were still sorting out our renewal. When we spoke to live chat to cancel, we were given a reduced price which we agreed to, but told we had to speak to someone and have a new quote. Spend 30 minutes on the phone for the price to have gone up from £520 to over £1000. They then said they could bring the cost down by increasing my excess by over £400. Refused to budge and honour what we had been told on live chat, claiming we were told there was an error. We were told the monthly payments might change and given a very slightly different annual payment, but within a few pounds, not shooting up to £1000. Stinks of either scamming customers or poor systems. Wasted over 30 minutes of my time. Very unhelpful agent called Harry who didn't give me much confidence he knew what he was doing. Have been a customer for several years, but won't make that mistake again. Claims company not great either - couldn't make contractors available then offered us a settlement price of half of what was reasonable to do the work. Had to chase multiple times for results of asbestos test, which meant we had no access to a bathroom for a family of 4 for about a week. Read more Read less

Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier.... Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier. A few days later estimate was produced to covert the cost of all repairs and equipment replacement. Smooth and proffesional operation. Read more Read less