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Iacob Irina

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Review of the Policy Expert, Car insurance:

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Terrible experience please stay away

Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while I was driving with my small child, and I called them for help. It took me almost one hour just to get through on the phone, and then another hour waiting for the recovery truck to arrive. On my policy, I clearly have a courtesy car included, but when I asked for one, they told me that because I didn’t have an “accident”, only a breakdown, I wasn’t entitled to a courtesy car. I was left completely stranded with a child and no support at all. A few weeks later, my car broke down again, this time right in front of my house. I called the insurance company again, and they said my cover doesn’t include recovery from home — even though I was told I had breakdown cover! They literally said there’s nothing they can do. When I decided to cancel my insurance because I was paying for nothing, they didn’t even apologise. Instead, they charged me a cancellation fee, which is unbelievable after all the trouble they caused. Their prices may look cheap, but nothing is actually included. You’ll only find out what’s missing when something bad happens — and by then, it’s too late. Be very careful before choosing this company. Cheap isn’t always good. They are cheap for a reason! Nothing is included, and when you really need help, they’ll just tell you it’s not covered. Don’t be fooled by the low price – you’ll end up paying more in stress and frustration. Reviewed on: 3rd November 2025

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