Rang RAC due to puncture. RAC quoted mid-range tyres and was quite expensive but then mobile fitter cam and fitted budget tyres. RAC blamed mobile... Rang RAC due to puncture. RAC quoted mid-range tyres and was quite expensive but then mobile fitter cam and fitted budget tyres. RAC blamed mobile fitter company and vice versa. To me, the RAC who had quoted the tyres and organised the whole process by liaising with the mobile fitter should take accountability for their actions. Bisggest SCAM ever!!! Read more Read less

I broke down on the side of the motor way iv never met such a rude man, waited around 5 hours didn’t come till 4.45am... I broke down on the side of the motor way iv never met such a rude man, waited around 5 hours didn’t come till 4.45am I had 3 little children my 2 dogs me and my boyfriend. I suffer bad with my mental health I have doctors and therapist letters saying I need my dogs this man wanted me to leave my dogs I asked if I could sit with them if he can’t take them he said no so how is it safe for my dogs when it isn’t safe for a person that’s all I was saying the man kept saying he finishes in a hour and doesn’t have time for this I pay for onward travel which means he should of took me to my destination he was only going to take me 1 mile to the next service station which means I just would of been stuck there because I wouldn’t leave my dogs he just left 3 little children me my boyfriend and dogs on the side of the motor he said that’s it I’m not taking you I don’t have time for this phone the police and he got back in his van drove away I’m a first time driver it was my first time on the motor way this has put me of ill never drive on the motor way again as these people don’t care aslong as there getting paid how can you leave all of us stuck on the motor way in a dangerous situation it wasn’t fair Wouldn’t recommend to anyone Read more Read less

We are both in our late 70’s and we Broke down on the M8 motorway from Glasgow to Edinburgh in the pitch dark 3 degrees... We are both in our late 70’s and we Broke down on the M8 motorway from Glasgow to Edinburgh in the pitch dark 3 degrees outside on the grass verge and waited for the RAC breakdown for 2hours Read more Read less

The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times.... The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times. A few weeks ago my car broke down at a petrol pump. I waited for an unreasonable length of time with no meaningful update, and eventually had to call someone I know to come and help instead. Yesterday my car would not start at home. I contacted the RAC at 12pm and was given an initial attendance window of 2:30pm to 5:30pm. At 5:30pm, without explanation, this was changed to 6:30pm to 9:30pm. By 8pm I had already waited so long that there was no point in the call-out continuing, so I cancelled. This morning I submitted another request at 7:30am and, as of 1:45pm, I am still waiting for assistance. The lack of reliability, repeated delays, and poor communication have made this an incredibly frustrating experience. Based on these repeated issues, I would not use this service again and would not recommend it to others...... It is now 16.45, despite talking with them on multiple occasions and being assured I will have a call back and a technician sent out I have yet to receive either of these things. I have requested a full refund as I have yet to receive any form of service from them. Read more Read less

I would give it 0 stars if I could! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded... I would give it 0 stars if I could! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded for almost 24 hours despite reporting the issue promptly. The tracking links sent to me didn’t work, so I had to repeatedly call for updates — and each time the arrival time changed. Recoveries were arranged, cancelled and reallocated without clear communication, even after my situation was escalated due to personal safety concerns. I was alone, far from home, and felt completely unsupported. In the end, I had to arrange and pay for private recovery myself just to get home safely. To their credit, the issue was eventually reviewed at a senior level and I was reimbursed for my costs along with additional compensation. However, the overall experience severely affected my confidence in the service. Breakdown cover is something you rely on in vulnerable situations — and unfortunately, when I needed it most, it simply wasn’t there. Read more Read less

AVOID !!!! Shocking Customer service with an online car insurance policy. Changed my contact details and they told me as it is online they can... AVOID !!!! Shocking Customer service with an online car insurance policy. Changed my contact details and they told me as it is online they can not help and I should email admin !!!! it's 2026 !!! Read more Read less

I would not recommend this insurance… I would not recommend this insurance provider because it is extremely expensive and has many hidden charges, even during... I would not recommend this insurance… I would not recommend this insurance provider because it is extremely expensive and has many hidden charges, even during a collision-free period. The online portal and support team are also really poor, and make it really difficult to do anything. Read more Read less

My wife and I broke down at the side of the A64 with first contact with the RAC at approximately 12:45 pm. Reporting the breakdown... My wife and I broke down at the side of the A64 with first contact with the RAC at approximately 12:45 pm. Reporting the breakdown via the internet was an absolute nightmare. After a few hours I arranged for a family member to drive the 90 Mile round trip to collect my wife while I stayed with the car. The ETA update from the RAC stated 17:20 to 19:20 for recovery. Even following a few calls and having got though to a representative asking for an update this never changed, even when the time passed 19:20! The recovery company which the RAC subcontracted to recover me stated an ETA of around 17:30 but when I tried to contact them there was no response. After sitting waiting for over 8 and a half hours at the side of a national speed limit road with cars passing at 70 MPH the recovery finally arrived around 21:20! I joined the RAC with the expectation that the customer service would be top notch but this has turned out to be far from the truth. Point 1 Having to report the breakdown via the internet should be an option to speaking to a representative NOT the main route. point 2 Recovery updates should be frequent (hourly) and relevant not stay the same even when the initial latest ETA has passed. Point 3 Waiting 8 and a half hours for recovery in the middle of no where is unacceptable service from a leader is the industry. Read more Read less

Put 1 because 0 is not an option. Broke down and reported the issue. Told waiting time was upto 7 hours with minimum being 4... Put 1 because 0 is not an option. Broke down and reported the issue. Told waiting time was upto 7 hours with minimum being 4 hours. I am a blue badge holder with my daughter in the car. Started getting really cold so called them back. As I am a blue badge holder I was told I had been upgraded and would be given priority and a 45 min slot. Time then went up another hour to possibly over 7 hours. Called back to ask why the priority hadn't happened and got fobbed off. The place I am parked told me its illegal to be here and are putting pressure on me. Reported that to the RAC who still cant improve the waiting time. I understand the may be busy but this is terrible. Sat cold and in pain wondering how a reputable company can have got to be in such a state. Read more Read less