Highly disapointed with RAC you go with these companies because the brand, so I exported my car had insurance with RAC for 2 years in... Highly disapointed with RAC you go with these companies because the brand, so I exported my car had insurance with RAC for 2 years in the the next year 2 months in needed to cancel due to export. Paid 2 months recieved 6 weeks. 45 per month. 540 per year, they want 237 pounds to cancel. Recieved 6 weeks paid 90 pounds 237 pounds to release, total 327 pounds for 6 weeks to be fair lets make it two months. Basically making my insurance 1962 per year. This is extortion at its finest I have to pay it because I cant afford the credit issues. There a disgusting company at best my advice is stay away, after we asked them why and for a breakdown Victoria left the chat when we asked to speak to a manager. Left us in the lurch with no help what so ever. Companies are judged on these times for me when you need help they just go for the jugular its a nasty tactics and one I hope I can help others avoid. My wife was with Direct line no additional charges just a wish of good look and only a 35 pound leaving admin fee well done direct line shame on you RAC Read more Read less

I recently booked a paid diagnostic service through RAC and was left extremely disappointed. The technician arrived but failed to conduct a proper fault diagnosis... I recently booked a paid diagnostic service through RAC and was left extremely disappointed. The technician arrived but failed to conduct a proper fault diagnosis on my vehicle’s air conditioning issue. Basic checks such as testing the power supply to the compressor, relay function, and electrical faults were completely ignored. Instead, I was told “it could be the compressor” and “if it were my car, I would just replace it.” This vague and dismissive approach is completely unacceptable from a company that claims to offer professional diagnostics. I paid for answers not guesswork. To make matters worse, the mechanic closed the case without identifying the actual fault. I was left exactly where I started: no fix, no clarity, and out of pocket. If I wanted speculation, I could have gone to an untrained garage for half the price. RAC’s service felt like a marketing con more about ticking boxes than actually helping the customer. I will be escalating this to the Motor Ombudsman, and I strongly advise others to seek proper diagnostic specialists instead. Extremely dissatisfied. I expected far better from RAC. Read more Read less

Terrible company, pay almost £100 a year for essentially f*** all, had an awful experience with them and they wouldn't give me any compensation and... Terrible company, pay almost £100 a year for essentially f*** all, had an awful experience with them and they wouldn't give me any compensation and on top of that it's £35 just to cancel the membership. Read more Read less

Excellent service from start to finish. Logged my breakdown through the RAC app and was allocated assistance within 5 minutes. The patrol officer; Matt called... Excellent service from start to finish. Logged my breakdown through the RAC app and was allocated assistance within 5 minutes. The patrol officer; Matt called to advise me that he’d be with me in 20 minutes. He was true to his word and was simply superb; engaging, friendly, knowledgeable and a great ambassador for the RAC with my battery being replaced as part of my cover policy. I made the mistake of changing breakdown provider last year but won’t make that mistake again. The additional charge for key, tyre & battery cover gives me absolute peace of mind and proves that you “get what you pay for”. Great work RAC!!! Read more Read less

Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six... Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six times and was given different arrival estimates each time. Two days of work missed and they simply couldn’t have cared a less. Don’t use them - absolutely dreadful. Read more Read less

Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to... Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to an actual person, just sent a link to follow, paying an excess fee of £45 even before continuing with the report. This was at 14:30, the first ETA was between 15:30 and 16:30. This then changed to a time slot between 17:00 and 19:00. Meaning the wait could be up to 4.5 hours! Put a Plan B into place whereby my wife was coming to me with jump leads after work. She got to me and everything was sorted. RAC then rang to say they were on the way but I explained the situation, he apologised for the very long wait time and said to call customer services to arrange a refund of the £45. This is now proving impossible as I cannot get through to anyone that can help on the phone. Transferred multiple times only for the automated voice to say the line was closed. It's an automated hell-hole of a service, it really is. None of the options relate at all and if I do get through to someone to explain the situation they say they can't help and I need such and such department but then the route to them stops. It's so frustrating and pathetic. After this is sorted I'll be cancelling my membership and going elsewhere. Read more Read less

Be aware when thinking about using RAC Service Maintenance and Repair...during my recent MOT I had an advisory in relation to binding NSR and OSR... Be aware when thinking about using RAC Service Maintenance and Repair...during my recent MOT I had an advisory in relation to binding NSR and OSR brakes. My main dealer quoted £129 including VAT but said it might be cheaper if it didn't take the full hour. MOT & Service World in Horndean quoted £108 including VAT. RAC SMR £222 including VAT...no wonder they keep offering me £40 of a service...that's shocking over double the price of my local garage and almost double that of a main dealer... Read more Read less

Extremely disappointing experience – never again. I booked a service with the RAC and while the mechanic arrived late, he was lovely and seemed to... Extremely disappointing experience – never again. I booked a service with the RAC and while the mechanic arrived late, he was lovely and seemed to do a great job—except for one critical issue. The next time I drove the car, the window grill flew off mid-drive and hit the windscreen. I had to crawl home and then spent over 4 hours on the phone trying to get help. This turned into an incredibly stressful ordeal. I was left without a car for over a week. Most of the people I spoke to were genuinely kind and really tried to help—but it’s clear that RAC’s internal systems are completely disjointed. I was told the mechanic hadn’t touched the grill (he later admitted he had), I was passed from pillar to post, and responses to emails were delayed by days. In the end, I had to pay a man up the road £50 to secure the grill just to get the car to a proper garage, where it cost me a further £116 to fully fix the issue. RAC have now offered me £50 compensation, which is frankly insulting. I used to think of RAC as a trustworthy, reliable company—but this experience has completely changed my view. I feel very sorry for their staff, who clearly care and try to help, but they’re let down by a disorganised and unresponsive system. I won’t ever be using RAC again. I’m sure when things go smoothly they’re fine—but when something goes wrong, they’re worse than useless. Read more Read less

Awful Customer Service I installed new front brake disks and brake pads. The disks were warped and they were causing the car to vibrate when... Awful Customer Service I installed new front brake disks and brake pads. The disks were warped and they were causing the car to vibrate when braking at high speeds. One of the new brake pads sensors was not installed properly and it fell out. Everytime you phone RAC, the operators will say that they are waiting on managament team. I called so many times and always they keep saying that I will get a call back and I never did. After I left a complaint, they came and checked it, and said that the brakes are fine. The problem is that they only vibrate at high speeds so obviously, them testing it for 5 minutes on a residential area with 20mph speed limit won't prove anything. They charged me a refundable £75 and told me to do the wheel balance and if that does not help, they will give me the money back and get another booking. Well I did it and it changed nothing and guess what when I called to tell them, they keep saying that they are waiting for management team to approve it again and I am getting nowhere. Because I mostly drive the car around the town I can put up with the vibrations, which are not an issue at slow speeds but here I am 6 months later, with the same brakes and no one coming to check them. They completely ignored the online complaints and only called me one time when I was at work and got no follow up emails or messages. So if something goes wrong, don't expect much, their 12 months warranty is useless. Tried to save some money by not losing a day of work to go change the brake disks myself and in the end I lost another day of work, the "refundable" £75 and more money on the useless wheel balance. Date of experience: 25 October 2024 Read more Read less