Smart Money People Logo

Voting in the British bank awards 2025 is open - Vote here

Own this company?
Share this page

RAC reviews

RAC Logo
Rated Poor 1.55/5

RAC reviews

This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here

Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Poor based on 335 product reviews

Average score of 1.55/5
5 star
15%
4 star
7%
3 star
1%
2 star
2%
1 star
75%

Latest positive rating

5/5

Customer service

Excellent customer service and attention to detail

Latest negative rating

1/5

Autorenew

My membership auto renewed, jumping from £150 to £220. I only noticed when they took the money from my account which they took after the... My membership auto renewed, jumping from £150 to £220. I only noticed when they took the money from my account which they took after the 14 day cooling down period and then wanted to charge a cancellation fee. Left my on hold repeatidly while i tried to cancel my memebership, presumably hoping id give up. Even then I had to repeatedly say that I wanted to cancel before they would consider it A bunch of crooks and not the respect institution of old Read more Read less

About RAC

The RAC provides complete peace of mind to more than 12.7m UK personal and business members, whatever their driving needs – from breakdown assistance to insurance and a range of other motoring services.

Are you looking for the perfect breakdown or insurance cover to keep you moving? Our RAC reviews can help you decide if it’s the right provider for you.

If you’re considering taking out cover with RAC, check out our reviews first. Find out which cover policy holders have with RAC and how satisfied they’ve been so far. Learn more about the benefits of being a RAC member. Read about real experiences with the customer service team. All of this and more can be found in our RAC reviews.

Smart Money People is the place for RAC reviews. Read and write reviews to help increase trust and transparency in Financial Services

RAC at a glance

Reviews for RAC

Showing 11 of 335 company reviews Last reviewed within 7 days

Autorenew

Breakdown Cover 28th March 2025

My membership auto renewed, jumping from £150 to £220. I only noticed when they took the money from my account which they took after the... My membership auto renewed, jumping from £150 to £220. I only noticed when they took the money from my account which they took after the 14 day cooling down period and then wanted to charge a cancellation fee. Left my on hold repeatidly while i tried to cancel my memebership, presumably hoping id give up. Even then I had to repeatedly say that I wanted to cancel before they would consider it A bunch of crooks and not the respect institution of old Read more Read less

Rated Terrible 1/5
Read more product reviews

Atrocious service

Breakdown Cover 26th March 2025

Had a patrol attend to a puncture. I have tyre cover so he ordered a new tyre. Unfortunately he ordered the wrong one. Had to... Had a patrol attend to a puncture. I have tyre cover so he ordered a new tyre. Unfortunately he ordered the wrong one. Had to wait 8 hours for a patrol to come out the next day and order the correct one. Next day the rac sent me a bill for £260 for the tyre that should have been done foc. Have now had to buy my own tyre and start a claim through the County Court for the price of the tyre. Avoid this company like the plague. No customer service at all. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Wait over 9hours for a recovery to come out

    Wait over 9hours for a recovery to come out

  • 1/5

    Inexistent service for comprehensive insurance paid...

    Inexistent service for comprehensive insurance paid My car broke down last night at 8.30pm on M6 M482.2. I reported the issue and had police securing... Inexistent service for comprehensive insurance paid My car broke down last night at 8.30pm on M6 M482.2. I reported the issue and had police securing my car on the emergency line whilst waiting to get recovered. I had a call from one of the RAC mechanics telling me to drive slowly to the next service station even if my car wasn't drivable...I am on my own, a widow and my dogs trying to reach out home address. After we finally reached the services the mechanic said is a misfire but no problems with sparkplugs or coil pack. He left saying will send another team leaving me in the cold. The next team was booked 4.20 am ...had a recovery truck at 2.30 which takes me only couple miles down to Killington....practically I wasn't 150 miles away from home but still 110...is 5.44 , they promised me a taxi, accommodation over the night, recovery to be taken home...none of this happen. Instead they sent someone to take me only down to Preston...not at home as they should...I slept in the cold all this time with my dogs in my car without being able to turn on the engine as the car is broken down... Read more Read less

    {"display":"A Z","full_name":"A Z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown Cover
    A Z 3rd March 2025
  • 1/5

    not worth one star

    Just got my renewal letter for van breakdown cover last year £224 this year £291 a rise of £67 that is a 30% increase for... Just got my renewal letter for van breakdown cover last year £224 this year £291 a rise of £67 that is a 30% increase for being a loyal customer when inflation is 3% .The RAC are offering this same cover as a special offer today for £133.33 to new customers! I have paid a lot of money to the RAC over the years and never had call them out .After a phone call they reduced it by a few pounds but not enough to make me renew .The RAC should look after loyal customers instead they use them as cash cows Read more Read less

    {"display":"chris hawkins","full_name":"chris hawkins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown Cover
    chris hawkins 21st February 2025
  • 1/5

    RAC Membership Number 200110007211676Well, the lett..

    RAC Membership Number 200110007211676 Well, the letter starts off NEXT YEARS Cover – SORTED Sorted for Who? The RAC not for the customer – after... RAC Membership Number 200110007211676 Well, the letter starts off NEXT YEARS Cover – SORTED Sorted for Who? The RAC not for the customer – after not calling them out once they put the price of your cover up from £140.40 to £203.99 an increase of £63.59 ( 31.1731% increase) who’s running this business the Labour party ? When I asked to cancel the policy, they said there is a cancellation fee LOL Then after much protesting stating – since Id been with them never once did, I ask for or need assistance they very kindly knocked off the cancelation fee – is that legal trying to charge this anyway? This is just another giant of a company that offers noting for loyalty no added bonus for not calling them out for a breakdown – nothing – but if I was a brand-new customer, I would get a discounted price – what’s the point of staying with them you might as well switch every year and get a cheaper quote The RAC you SUCK Read more Read less

  • 1/5

    I STRONGLY advise people not to insure a car with Ra...

    I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then... I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I never joined I have cancelled auto renewal Never again will I use Rac insurance Read more Read less

    {"display":"Johnnyboy ","full_name":"Johnnyboy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Johnnyboy 23rd January 2025
  • 1/5

    RAC will rip you off. Don’t trust, (TrustPilot)

    Sucks you in for a good price!. Once renewal is up, they charge you triple!! Also TrustPilot will remove your negative reviews against RAC!

    {"display":"Stephen","full_name":"Stephen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Stephen 9th January 2025
  • 1/5

    Unreasonably increasing the premium

    Unreasonably high premium quoted for our replacement vehicle. Following the total loss of our car in the accident (non fault claim) , I purchased a... Unreasonably high premium quoted for our replacement vehicle. Following the total loss of our car in the accident (non fault claim) , I purchased a new vehicle and requested an updated insurance quote from RAC. The premium quoted was significantly higher than similar policies offered by other insurance platforms. This increase appears unjustified despite our request for an explanation, and I would appreciate a detailed reasoning for this pricing discrepancy. I have repeatedly raised this matter over the past months, but no resolution has been provided. Instead, I have been referred from one department to another without any department offering a precise or satisfactory response. This lack of accountability and clear communication is deeply frustrating. Read more Read less

    {"display":"Kevin Lo","full_name":"Kevin Lo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Kevin Lo 6th January 2025
  • 1/5

    I would give them a ZERO if I can.

    I would give them a ZERO if I can. 2024 New Years Eve I was returning back from Scotland to Leicester and the weather was... I would give them a ZERO if I can. 2024 New Years Eve I was returning back from Scotland to Leicester and the weather was pretty bad, heavy winds and rain 100%. My car started showing warning signs on the dash and the car started slowing down, drove the car until I got to the nearest services at Kendal Southbound which was at around 4.30pm. Took the RAC cover out and called them out for an emergency breakdown. Charged me £199 for the callout. Assuming either they fix the car or take us home. Anyway had no choice as I had young kids with me so I paid it as had to get back home. The RAC Patrol came around 6.45pm and had a look at the car and (THOUGHT) that the turbo has gone. Nothing much was done and no other options available other than towing the car to the nearest garage within the 10 mile radius or quoted me £1500 TO GET THE CAR & PASSENGERS TOWED . Now can someone tell me which garage would be opened at this time on New Yrs Eve to check the car and who in the right fraame of mind would pay £1500 to get the car towed? With not much on the table the guy left. Managed to arrange a breakdown for £500 to get us and the car towed to my home address, which we got home at 5am on New Years Day. All in all £800 went in the bin and no service provided. WHAT A GREAT START TO 2025!!! A COMPLETE WASTE AND A SCAM BUSINESS. DON'T WASTE YOUR MONEY WITH THEM. ABSOLUTELY USELESS. THEY ARE JUST MAKING MONEY, NO EXPERIENCE OF BREAKDOWN AND NO EMPATHY AT ALL. MY 6 YEAR OLD DAUGHTER FELL ILL BECAUSE OF THEIR POOR SERVICE. Read more Read less

    {"display":"Imran R","full_name":"Imran R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073461.png"}}'s avatar
    Breakdown Cover
    Imran R 4th January 2025
  • 1/5

    Avoid like the plague this is DIY insurance!

    Avoid like the plague this is DIY insurance! My car was hit by a buss, the driver left contact info Arriva accepted responsibility, I have... Avoid like the plague this is DIY insurance! My car was hit by a buss, the driver left contact info Arriva accepted responsibility, I have that in writing. RAC only log claim then you have to deal with underwriter yourself. The underwiter then required me to write to Arriva myself to get my excess back. Now I have an email from the underwriters solicitor asking for all the details of the claim again because Arriva have not coughed up. This is now 6 months later and my insurance is top for renewal and I have been warned that I will not be able to get insurance elsewhere and my premium will be higher because the case is closed. I HAVE A LETTER FROM ARIVA ACCEPTING RESPOSIBILITY AND I GOT THAT 6 MONTHS AGO! Read more Read less

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    David B 12th December 2024

    Products from RAC

    Showing products offered by RAC

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice