RAC reviews

RAC reviews
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Review summary
People rate this company as Poor based on 346 product reviews
Latest positive rating
Customer service
Excellent customer service and attention to detail

Latest negative rating
Waited in two days to get my vehicle recovered to a...
Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six... Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six times and was given different arrival estimates each time. Two days of work missed and they simply couldn’t have cared a less. Don’t use them - absolutely dreadful. Read more Read less

About RAC
The RAC provides complete peace of mind to more than 12.7m UK personal and business members, whatever their driving needs – from breakdown assistance to insurance and a range of other motoring services.
Are you looking for the perfect breakdown or insurance cover to keep you moving? Our RAC reviews can help you decide if it’s the right provider for you.
If you’re considering taking out cover with RAC, check out our reviews first. Find out which cover policy holders have with RAC and how satisfied they’ve been so far. Learn more about the benefits of being a RAC member. Read about real experiences with the customer service team. All of this and more can be found in our RAC reviews.
Smart Money People is the place for RAC reviews. Read and write reviews to help increase trust and transparency in Financial Services
RAC at a glance
Reviews for RAC
Showing 11 of 346 company reviews • Last reviewed within 7 days
Waited in two days to get my vehicle recovered to a...
Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six... Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six times and was given different arrival estimates each time. Two days of work missed and they simply couldn’t have cared a less. Don’t use them - absolutely dreadful. Read more Read less
Pathetic customer service
Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to... Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to an actual person, just sent a link to follow, paying an excess fee of £45 even before continuing with the report. This was at 14:30, the first ETA was between 15:30 and 16:30. This then changed to a time slot between 17:00 and 19:00. Meaning the wait could be up to 4.5 hours! Put a Plan B into place whereby my wife was coming to me with jump leads after work. She got to me and everything was sorted. RAC then rang to say they were on the way but I explained the situation, he apologised for the very long wait time and said to call customer services to arrange a refund of the £45. This is now proving impossible as I cannot get through to anyone that can help on the phone. Transferred multiple times only for the automated voice to say the line was closed. It's an automated hell-hole of a service, it really is. None of the options relate at all and if I do get through to someone to explain the situation they say they can't help and I need such and such department but then the route to them stops. It's so frustrating and pathetic. After this is sorted I'll be cancelling my membership and going elsewhere. Read more Read less
Products from RAC
Car insurance
by RACRAC car insurance is award winning and provided by a panel of selected insurers. With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower...
Car insurance
by RACRAC car insurance is award winning and provided by a panel of selected insurers. With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower...
Breakdown Cover
by RACLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Breakdown Cover
by RACLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Personal Loan
by RACWhether you're buying a new car, making home improvements, or whatever you might need a loan for, read our community RAC personal loan reviews to get a feel for what...
Personal Loan
by RACWhether you're buying a new car, making home improvements, or whatever you might need a loan for, read our community RAC personal loan reviews to get a feel for what...
Travel Insurance
by RACWhatever your travel plans, you need a suitably robust insurance policy to protect you against unforeseen circumstances. Check out our RAC travel insurance reviews to find out what genuine customers...
Travel Insurance
by RACWhatever your travel plans, you need a suitably robust insurance policy to protect you against unforeseen circumstances. Check out our RAC travel insurance reviews to find out what genuine customers...
Home Insurance
by RACRAC home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did RAC handle your home insurance claim?...
Home Insurance
by RACRAC home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did RAC handle your home insurance claim?...
Motorbike Insurance
by RACRAC motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our RAC motorbike insurance reviews to find out what being...
Motorbike Insurance
by RACRAC motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our RAC motorbike insurance reviews to find out what being...
Van Insurance
by RACFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by RACFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Business Insurance
by RACRAC business insurance reviews can help you to find out what other businesses think about having an insurance policy with RAC is like. How easy to understand are the policy...
Business Insurance
by RACRAC business insurance reviews can help you to find out what other businesses think about having an insurance policy with RAC is like. How easy to understand are the policy...
Personal Accident
by RACRAC personal accident reviews can help you to learn a little more about RAC's personal accident policies. Our reviews are written by our Smart Money People community. Do you have...
Personal Accident
by RACRAC personal accident reviews can help you to learn a little more about RAC's personal accident policies. Our reviews are written by our Smart Money People community. Do you have...
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