While driving along the motorway at night, I hit a road sign lying abandoned in the middle of the lane. Luckily I wasn't injured, and... While driving along the motorway at night, I hit a road sign lying abandoned in the middle of the lane. Luckily I wasn't injured, and the vehicle was OK, but I'd burst two tyres and became stranded at the roadside. I called the RAC, naturally, as I had full nationwide recovery with unlimited callouts. In my dismay, the call centre agent, who clearly couldn't care less and sounded like he'd rather have been at home, told me my situation was technically an accident rather than a breakdown. I'm not covered, should have read the small print, too bad. If I want recovered it'll be £218 or contact your insurance. So I contacted my insurance, who put me through to their breakdown team. Guess who they were? That's right. Two hundred quid please. So thanks to the RAC who, despite 15 years of membership, let me down when I needed them, to the tune of 200 quid. Read more Read less

I have never had worse customer service. My car broke down at 7.30pm. After leaving me, a solo female traveller, alone for 5 hours, without... I have never had worse customer service. My car broke down at 7.30pm. After leaving me, a solo female traveller, alone for 5 hours, without access to a bathroom or sanitation, they then said they don’t have enough tow trucks and the earliest my car could be collected would be 5am. I had to leave my car key with the local petrol station, and make my own onward journey. My car only arrived at its designated destination two days later. When I found the RAC and asked where my car was during this time, they were unable to tell me. They said it was with a trusted provider and was either in Milton Keynes or Northampton. To this day, they still are unable to tell me where they stored my car. Their customer service team ignored my messages, and then said they would uphold the complaint but offer no compensation. I found the whole process insulting and if I could give them zero stars, I would. I would be embarrassed to work for this company. Read more Read less

Easy to deal with and the price is not too bad. As yet no drawbacks

I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper... I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I only have the basic breakdown . Read more Read less

2 of my workers were 1hr45mins when brokedown. from home. rang 3pm told recovery truck by 7pm . 7.30pm told no truck available . 8pm... 2 of my workers were 1hr45mins when brokedown. from home. rang 3pm told recovery truck by 7pm . 7.30pm told no truck available . 8pm can send uber to take home and van taken to storage , or various stops and truck changeovers (4-5) to get home upto 7-8 hrs . Lads took uber , van taken 16miles away to store . Can't get it back for 3-5 days . I decide to sort collection myself at my expense . OMG try contacting them rediculous . When you do they say they will ring back . You'll be lucky . 5 hrs trying everything to get it back . always held up by RAC . Apparently if i take the vehicle i then have to pay the storage fee as i officially cancelled the job. I can get a truck to pick up my van and have a garage locally to me to fix it . Van could be back on the road by Thursday night . Broke down Tuesday afternoon . With RAC its gonna be 7 days or more . AVOID RAC AT ALL COSTS Nearly all the garages i spoke to in the story say they are awful . Most say go GREEN FLAG . Which i will . Read more Read less

Paid 1499 for a full history report. This scam company only provided a little bit of that report. Couldn’t provide a full MOT history check.... Paid 1499 for a full history report. This scam company only provided a little bit of that report. Couldn’t provide a full MOT history check. Missed out on other checks as well. I complained and asked for a refund which they said didn’t you read the terms and conditions. Constantly having technical issues. Customer service agents talking slang. Read more Read less

I broke down yesterday at Watford Gap Services northbound (reg YT10***), and although I didn’t catch the name of the patrolman who rescued me, I... I broke down yesterday at Watford Gap Services northbound (reg YT10***), and although I didn’t catch the name of the patrolman who rescued me, I feel it’s important to highlight what an absolute CREDIT he is to RAC. As a young woman, 60 miles from home at midnight, I was extremely nervous. The moment he arrived, I felt completely safe and reassured. He quickly identified the problem, explained all my options clearly, and genuinely went out of his way to provide the best service possible. Even though he was nearly at the end of his shift, rather than leave me waiting potentially hours for another recovery, he stayed on and towed me all the way back to Nottingham. His kindness didn’t stop there, when we arrived and I was cold and exhausted, he insisted I go inside while he parked the car on my driveway and posted the keys through the letterbox. He turned what began as a stressful and daunting experience into something positive. Such a lovely young man who clearly takes pride in his job. I am sending an abundance of gratitude his way. RAC are very lucky to have him on their team. Read more Read less

Using compare sites I found RAC competitive with added features which was included within the premium whereas other sites added these to the standard cost... Using compare sites I found RAC competitive with added features which was included within the premium whereas other sites added these to the standard cost making them uncompetitive. Having their app on my phone reminds me of mot dates, servicing plus cheaper fuel stations within my area Read more Read less

Good number of patrols and good mechanics. All for a great price