Paid 1499 for a full history report. This scam company only provided a little bit of that report. Couldn’t provide a full MOT history check.... Paid 1499 for a full history report. This scam company only provided a little bit of that report. Couldn’t provide a full MOT history check. Missed out on other checks as well. I complained and asked for a refund which they said didn’t you read the terms and conditions. Constantly having technical issues. Customer service agents talking slang. Read more Read less

I broke down yesterday at Watford Gap Services northbound (reg YT10***), and although I didn’t catch the name of the patrolman who rescued me, I... I broke down yesterday at Watford Gap Services northbound (reg YT10***), and although I didn’t catch the name of the patrolman who rescued me, I feel it’s important to highlight what an absolute CREDIT he is to RAC. As a young woman, 60 miles from home at midnight, I was extremely nervous. The moment he arrived, I felt completely safe and reassured. He quickly identified the problem, explained all my options clearly, and genuinely went out of his way to provide the best service possible. Even though he was nearly at the end of his shift, rather than leave me waiting potentially hours for another recovery, he stayed on and towed me all the way back to Nottingham. His kindness didn’t stop there, when we arrived and I was cold and exhausted, he insisted I go inside while he parked the car on my driveway and posted the keys through the letterbox. He turned what began as a stressful and daunting experience into something positive. Such a lovely young man who clearly takes pride in his job. I am sending an abundance of gratitude his way. RAC are very lucky to have him on their team. Read more Read less

Using compare sites I found RAC competitive with added features which was included within the premium whereas other sites added these to the standard cost... Using compare sites I found RAC competitive with added features which was included within the premium whereas other sites added these to the standard cost making them uncompetitive. Having their app on my phone reminds me of mot dates, servicing plus cheaper fuel stations within my area Read more Read less

Good number of patrols and good mechanics. All for a great price

Easy to get the insurance in the first place and for a good price too.

Best price available. Good app. and communication.

I’ve been very disappointed with RAC Breakdown Cover and want to share my honest experience so others can make an informed decision. First breakdown: I... I’ve been very disappointed with RAC Breakdown Cover and want to share my honest experience so others can make an informed decision. First breakdown: I called RAC for roadside assistance. The patrol arrived, ran a quick check, and only reset the engine management light. He pointed out a few possible faults and then left without fixing the car. I later discovered the real problem myself – a loose fuel filter hose leaking diesel. I tightened the screw, and the car was fine. This made me question what I’m paying for. Second breakdown: About a month later, I contacted RAC for a different car. They refused to help, saying the car wasn’t taxed. I emailed DVLA proof, but still received no assistance. When I complained, the staff were rude and even hung up on me. I was told a manager would call me back, but that never happened. Finally, I decided to cancel. RAC wanted to charge £47 to cancel, despite the poor service. Eventually, after speaking with a manager, they agreed to cancel but will still charge me for another month. Overall, poor roadside assistance, unhelpful customer service, and unfair cancellation charges. I won’t be renewing. Read more Read less

Was left stranded in a remote area by the RAC for over 7 hours in the dark with my two children who are both autistic.... Was left stranded in a remote area by the RAC for over 7 hours in the dark with my two children who are both autistic. Paid for a recovery van that could pick the three of us up, but in their infinite wisdom, sent a truck 6 hours later, that could only transport one person. A complete farce, was left with almost no food or water, no duty of care whatsoever. Disgusting treatment, will never use again. Read more Read less

On 8 August, my campervan broke down on a French motorway. Frustrating? Sure. But what followed was worse. Within 20 minutes I’d called RAC. Within... On 8 August, my campervan broke down on a French motorway. Frustrating? Sure. But what followed was worse. Within 20 minutes I’d called RAC. Within 2 hours we were at a depot. Within minutes I’d worked out the problem myself (alternator not charging the battery). And then… nothing. No diagnostics. No hire car. No onward plan. Just days of chasing calls, broken promises, and being told to “wait until Monday.” We ended up booking our own hotel late at night, paying for taxis, then abandoning the van altogether to fly back — leaving all our belongings locked inside. Ten days later, the van still hadn’t even been moved to a garage. The lesson? When you buy breakdown cover, you’re not buying a tow truck. You’re buying peace of mind. You’re buying someone to take ownership when you can’t. And that’s exactly what we didn’t get. What made me angriest wasn’t the van breaking down. It was the breakdown in service. Don’t tell customers what you can’t do — tell them what you will do. Don’t make them chase you for updates — give them clarity. Don’t hide behind “partners” — take responsibility. A van can be fixed. Trust, once lost, is much harder to repair. Read more Read less