Broke down and it was a nightmare to get in touch with someone from RAC. Then I was told we'd need to wait 4-7 hours... Broke down and it was a nightmare to get in touch with someone from RAC. Then I was told we'd need to wait 4-7 hours before help would arrive, when my car had broken down on a dangerous country lane, so I ended having to pay for someone to come out to fix the car. Will be switching breakdown cover! Read more Read less

DONT BUY RAC COVER .REPEAT DONT BUY RAC COVER WAS WAs warned not to get RAC COVER by others but still did ,broke down at... DONT BUY RAC COVER .REPEAT DONT BUY RAC COVER WAS WAs warned not to get RAC COVER by others but still did ,broke down at home .me and my wife are both disabled ,blue badge holders my wife is very sick at any time may have to take her to hospital .CHEEKY RAC attendant said call 999 for an ambulance then .disgraceful .called rac late afternoon was given a time of 7.40 to 8.10p. Then someone from RAC CALLED asking about circumstances changed time then to 11pm to 2am .then i called RAC back they said it wont be till next day or if your wife needs to go the hospital call an ambulance thats what the ambulances are there for.DISGRACEFUL MANNER to treate extremely sick members PUNISHED BY RAC FOR BREAKING DOWN AT HOME .been a member for a long time Read more Read less

RAC ‘auto renewed’ our policy, without telling us - we had already got alternative insurance. Cancelling RAC insurance is a real pain to do!

Called yesterday for a recovery after 5 hours I got text message saying your assistance rescheduled to tomorrow,

would never use again!!! full service booked on my driveway, Technician spent most of the 1hr 15mins total time either on the phone or sat... would never use again!!! full service booked on my driveway, Technician spent most of the 1hr 15mins total time either on the phone or sat in his van or my car, oil not changed and wouldn't have even told me if not questioned (excuse was one of the bolts for the floor tray would now come off...not surprised listening to the impact wrench going at it) . Now waiting to be contacted for the oil to be changed and the service to be completed.... but of course they took the full payment automatically despite only being a very small part complete!!!, air filter not changed, coolant not topped up. and to top it off broke one of my brake pad wear sensors and left an oily mess on my driveway. for the price of a full manufactures recommended service all I received was new wipers when my ones were only a week old anyway, a "new oil filter" and a new pollen filter plus damage to my driveway and car! Have been ignored since submitting my complaint and the evidence that was requested so now having to take this matter up with Trading standards as I'm left out of pocket for a service I didn't even receive Read more Read less

I’ve had to use the AA several times over the years with a works van and never waited more than 50 minutes, unfortunately for me... I’ve had to use the AA several times over the years with a works van and never waited more than 50 minutes, unfortunately for me today I needed the RAC , called them at around 4:30pm , estimated time of arrival 21:30 - 11:30 pm , and that was to survey the vehicle even though I explained that the power steering had failed and it couldn’t be driven ( aux belt broken ) . Never again ! Read more Read less

Absolutely terrible company! Had an MOT with one of their vouchers you get from bri bf a member, I had the MOT with an EAC... Absolutely terrible company! Had an MOT with one of their vouchers you get from bri bf a member, I had the MOT with an EAC approved garage and the garage are chasing me for the money as RAC are ignoring them! I’ve now called around 12 times and emailed 10 in the past month they’ve offered no compensation at all and still haven’t invoiced the garage! The stress levels are next level. Read more Read less

10 hours waiting and then told would not be seen until the following day.6 Calls to customer service and nothing. No manager call back... absolutely shocking service all round.

Appalling service from the RAC, don't believe their advertised response time of 60 minutes. Reported breakdown and initially quoted 4-6 hour wait. Rang them to... Appalling service from the RAC, don't believe their advertised response time of 60 minutes. Reported breakdown and initially quoted 4-6 hour wait. Rang them to ask if they could do it any quicker as had to take daughter somewhere and then had an update saying be 6-8 hours now. Rang again to see what was going on, told escalation team ring me back immediately, they didn't, but had text to say wait will be 24 hours now!!! Rang again to say needed take daughter somewhere and also take her to school early in morning so couldn't wait 24 hours and told I'm not priority and no manager available. Should be able to ring me back tomorrow Read more Read less