RAC reviews

RAC reviews
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Review summary
People rate this company as Poor based on 350 product reviews
Latest positive rating
Excellent service from start to finish.
Excellent service from start to finish. Logged my breakdown through the RAC app and was allocated assistance within 5 minutes. The patrol officer; Matt called... Excellent service from start to finish. Logged my breakdown through the RAC app and was allocated assistance within 5 minutes. The patrol officer; Matt called to advise me that he’d be with me in 20 minutes. He was true to his word and was simply superb; engaging, friendly, knowledgeable and a great ambassador for the RAC with my battery being replaced as part of my cover policy. I made the mistake of changing breakdown provider last year but won’t make that mistake again. The additional charge for key, tyre & battery cover gives me absolute peace of mind and proves that you “get what you pay for”. Great work RAC!!! Read more Read less

Latest negative rating
Highly disapointed with RAC you go with these compan...
Highly disapointed with RAC you go with these companies because the brand, so I exported my car had insurance with RAC for 2 years in... Highly disapointed with RAC you go with these companies because the brand, so I exported my car had insurance with RAC for 2 years in the the next year 2 months in needed to cancel due to export. Paid 2 months recieved 6 weeks. 45 per month. 540 per year, they want 237 pounds to cancel. Recieved 6 weeks paid 90 pounds 237 pounds to release, total 327 pounds for 6 weeks to be fair lets make it two months. Basically making my insurance 1962 per year. This is extortion at its finest I have to pay it because I cant afford the credit issues. There a disgusting company at best my advice is stay away, after we asked them why and for a breakdown Victoria left the chat when we asked to speak to a manager. Left us in the lurch with no help what so ever. Companies are judged on these times for me when you need help they just go for the jugular its a nasty tactics and one I hope I can help others avoid. My wife was with Direct line no additional charges just a wish of good look and only a 35 pound leaving admin fee well done direct line shame on you RAC Read more Read less

About RAC
The RAC provides complete peace of mind to more than 12.7m UK personal and business members, whatever their driving needs – from breakdown assistance to insurance and a range of other motoring services.
Are you looking for the perfect breakdown or insurance cover to keep you moving? Our RAC reviews can help you decide if it’s the right provider for you.
If you’re considering taking out cover with RAC, check out our reviews first. Find out which cover policy holders have with RAC and how satisfied they’ve been so far. Learn more about the benefits of being a RAC member. Read about real experiences with the customer service team. All of this and more can be found in our RAC reviews.
Smart Money People is the place for RAC reviews. Read and write reviews to help increase trust and transparency in Financial Services
RAC at a glance
Reviews for RAC
Showing 11 of 350 company reviews • Last reviewed within 7 days
Highly disapointed with RAC you go with these compan...
Highly disapointed with RAC you go with these companies because the brand, so I exported my car had insurance with RAC for 2 years in... Highly disapointed with RAC you go with these companies because the brand, so I exported my car had insurance with RAC for 2 years in the the next year 2 months in needed to cancel due to export. Paid 2 months recieved 6 weeks. 45 per month. 540 per year, they want 237 pounds to cancel. Recieved 6 weeks paid 90 pounds 237 pounds to release, total 327 pounds for 6 weeks to be fair lets make it two months. Basically making my insurance 1962 per year. This is extortion at its finest I have to pay it because I cant afford the credit issues. There a disgusting company at best my advice is stay away, after we asked them why and for a breakdown Victoria left the chat when we asked to speak to a manager. Left us in the lurch with no help what so ever. Companies are judged on these times for me when you need help they just go for the jugular its a nasty tactics and one I hope I can help others avoid. My wife was with Direct line no additional charges just a wish of good look and only a 35 pound leaving admin fee well done direct line shame on you RAC Read more Read less
I recently booked a paid diagnostic service through...
I recently booked a paid diagnostic service through RAC and was left extremely disappointed. The technician arrived but failed to conduct a proper fault diagnosis... I recently booked a paid diagnostic service through RAC and was left extremely disappointed. The technician arrived but failed to conduct a proper fault diagnosis on my vehicle’s air conditioning issue. Basic checks such as testing the power supply to the compressor, relay function, and electrical faults were completely ignored. Instead, I was told “it could be the compressor” and “if it were my car, I would just replace it.” This vague and dismissive approach is completely unacceptable from a company that claims to offer professional diagnostics. I paid for answers not guesswork. To make matters worse, the mechanic closed the case without identifying the actual fault. I was left exactly where I started: no fix, no clarity, and out of pocket. If I wanted speculation, I could have gone to an untrained garage for half the price. RAC’s service felt like a marketing con more about ticking boxes than actually helping the customer. I will be escalating this to the Motor Ombudsman, and I strongly advise others to seek proper diagnostic specialists instead. Extremely dissatisfied. I expected far better from RAC. Read more Read less
Products from RAC
Car insurance
by RACRAC car insurance is award winning and provided by a panel of selected insurers. With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower...
Car insurance
by RACRAC car insurance is award winning and provided by a panel of selected insurers. With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower...
Breakdown Cover
by RACLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Breakdown Cover
by RACLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Personal Loan
by RACWhether you're buying a new car, making home improvements, or whatever you might need a loan for, read our community RAC personal loan reviews to get a feel for what...
Personal Loan
by RACWhether you're buying a new car, making home improvements, or whatever you might need a loan for, read our community RAC personal loan reviews to get a feel for what...
Travel Insurance
by RACWhatever your travel plans, you need a suitably robust insurance policy to protect you against unforeseen circumstances. Check out our RAC travel insurance reviews to find out what genuine customers...
Travel Insurance
by RACWhatever your travel plans, you need a suitably robust insurance policy to protect you against unforeseen circumstances. Check out our RAC travel insurance reviews to find out what genuine customers...
Home Insurance
by RACRAC home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did RAC handle your home insurance claim?...
Home Insurance
by RACRAC home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did RAC handle your home insurance claim?...
Motorbike Insurance
by RACRAC motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our RAC motorbike insurance reviews to find out what being...
Motorbike Insurance
by RACRAC motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our RAC motorbike insurance reviews to find out what being...
Van Insurance
by RACFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by RACFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Business Insurance
by RACRAC business insurance reviews can help you to find out what other businesses think about having an insurance policy with RAC is like. How easy to understand are the policy...
Business Insurance
by RACRAC business insurance reviews can help you to find out what other businesses think about having an insurance policy with RAC is like. How easy to understand are the policy...
Personal Accident
by RACRAC personal accident reviews can help you to learn a little more about RAC's personal accident policies. Our reviews are written by our Smart Money People community. Do you have...
Personal Accident
by RACRAC personal accident reviews can help you to learn a little more about RAC's personal accident policies. Our reviews are written by our Smart Money People community. Do you have...
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