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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.89 (128 reviews)

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1.50

Based on 128 reviews, last reviewed 24th Aug 2024

100% increase in 5 star reviews

in the past 90 days

17% increase in 1 star reviews

in the past 90 days

16%

73%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

Worst rip off ever Trustpilot reviews Thanks for your review! RAC Breakdown Cover Worst rip off ever Worst rip off ever. I paid 200 pounds for them to send a patrol ... Read more Reviewed on: 20th August 2024

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About the Breakdown Cover

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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RAC Breakdown Cover reviews (128)

Brilliant

There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Very professional attitude

Very professional attitude when I took a policy out for a fleet of vans. Reviewed on: 23rd August 2024

Worst rip off ever

Trustpilot reviews Thanks for your review! RAC Breakdown Cover Worst rip off ever Worst rip off ever. I paid 200 pounds for them to send a patrol what they got wrong for 3 times, when the patrol arrived I told whats the problem because my mechanic I already told me, they don't fix the problem and said if I know a garage to call back and they go take the car, what I don't need because my mechanic comes to mine. And I still need pay for the repair on the top of the £200. So I asked the £200 refund and say they don't see a reason for that. Basically they just keep the money for nothing. A complete rip off. Worst company ever. They should be ashamed to rober the customers like that. It's like you going to a restaurant paying good money for the food and you never get the food or the money back Date of experience: 20 August 2024 Reviewed on: 20th August 2024

A LITTLE VIDEO

As I was given short shrift by Customer Service, I made a little video. I kept it private and sent to the RAC but as I've not had a response, I'm making it available as 'Public' : https://www.youtube.com/watch?v=r-0wwIygkY0 Reviewed on: 8th August 2024

Opted out of auto renew, refusing to refund

Opted out of the auto renewal due to new policy price being too high. Spoke with RAC on the phone, confirmed cancellation. RAC proceeded to debit my account for the new policy and refuse to reimburse me the full amount. Customer Service are rude and refuse to acknowledge the mistake on their end. I've used RAC for years now, won't touch them again Reviewed on: 5th August 2024

Absolute waste of time and money

Absolute waste of time buy elsewhere Absolute waste of time. What’s the point in being covered for all vehicles and one day when you help out driving a friends company van they won’t help out just want to sell you another policy. AA no issue. Have cancelled my policy as this isn’t the first time I’ve been let down by the RAC they stranded myself and son for over 8 hours 2 years ago. Reviewed on: 1st August 2024

Wouldn't honour valid policy.

Wouldn't honour valid policy. They will weasel out of your policy in any way they can to charge you more. After a terrible week of saying goodbye to a loved one my car broke down and they wouldn't collect it unless I paid over £100 more despite having a valid policy.They will let you down Reviewed on: 6th July 2024

Avoid using RAC at all cost, I would have been left...

Avoid using RAC at all cost, I would have been left for 12 hours in -3 while in the middle of Wales if it wasn't for the traffic police. Also onward travel is a joke and don't answer the point. To make this better they also lost my car on the way back home taken it to the wrong location. Complaint made to RAC who advised there's nothing they can do. Would highly recommend using another recovery company.shocking service and even worse feedback. Reviewed on: 6th June 2024

Awful customer service department.

Awful customer service department. I am still awaiting a resolution of my complaint that was raised over 6 weeks ago. I was misled into purchasing a premium battery from RAC at great expense and was told to reach out to their customer service department by their own engineer as he said they should address the issue given the circumstances. However, 6 weeks on and still no resolution from RAC customer service. They asked for evidence to be sent of the engineer selling the battery which I have said I will send to them, however, now they are attempting to avoid my emails and refusing to accept the evidence to be sent. I will continue to chase a resolution to my complaint and have notified independent dispute resolution services. Reviewed on: 3rd June 2024

RAC driver doesn't know rules of the road

Disgusting, aggressive , intimidating behaviour from breakdown driver towards a member of the public Reviewed on: 29th May 2024

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