Write a review

Go to business site

RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.46 (199 reviews)

View other RAC products

1.46

Based on 199 reviews, last reviewed 11th Apr 2026

100% increase in 5 star reviews

in the past 90 days

30% increase in 1 star reviews

in the past 90 days

13%

79%

Latest highest rating:

5

Very positive Renewal Experiece. I recently renewed my R.A.C. Breakdown Cover. The RAC Call Taker was called Ezan based at Bristol R.A.C. Office. Ezan was one of the best Call Takers ... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

An appalling lack of care and service from the RAC... An appalling lack of care and service from the RAC My 18‑year‑old daughter and her three friends (aged 17–18) broke down at Thorpe Park. They called ... Read more Reviewed on: 11th April 2026

Read all reviews Write a review

About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

Review RAC: Breakdown cover now

Help others make smarter decisions by sharing your own experience.

Write a review

RAC Breakdown cover reviews (199)

An appalling lack of care and service from the RAC...

An appalling lack of care and service from the RAC My 18‑year‑old daughter and her three friends (aged 17–18) broke down at Thorpe Park. They called the RAC at 6pm. No one arrived until midnight. During that time, we discovered that a patrol had been mistakenly sent to Thorpe Park Gardens—over 2.5 hours away. At no point had anyone from the RAC checked or clarified their actual location. Little care was shown for the fact that four young women were stranded in a vast, deserted car park late at night. I phoned the RAC to explain that they were anxious and felt vulnerable, only to be dismissed with, “What are they worried about?” When a patrol finally arrived, he immediately confirmed that the car was not drivable—something we had repeatedly told the RAC since 6pm. He also reported that the girls were vulnerable and should be prioritised for transport home. He then left. It was another hour before a taxi arrived. Two taxis refused to take the job because they didn’t want to drive to Wales. During this time, the RAC phone line did not answer our calls, leaving us extremely concerned about how the girls would get home. The girls were told that someone was on their way to collect the car and were instructed to leave the keys with it. We understood this would be for a short time. However, when they arrived home at 3.45am, the car had still not been collected. I was repeatedly assured that the car would be recovered before Thorpe Park reopened at 10am. It was not. I alerted the RAC that the car was parked just beyond the exit barrier and would cause an obstruction when the park opened. I also raised concerns about my vehicle being left unattended far longer than I had been told. Throughout this ordeal, I had to call the RAC multiple times because I was not kept informed. I received contradictory information—at one point I was even told the car had already been collected, which was untrue. I was promised several times that someone from the “special intervention team” would call me. I received only a couple of inadequate text messages, and they did not respond to my replies. I was repeatedly told there was “nothing they could do.” The car was finally collected at 12pm—42 hours later. I was not informed when it was picked up or when it was delivered to the garage. The service has been unacceptable on so many levels. The lack of care for my daughter and her friends’ wellbeing and safety was shocking. The disregard for my concerns about my car being left unattended and obstructing an entrance for such a long period was appalling. This has been the most frustrating and disappointing experience. I have been with the RAC for 30 years, but after this, I will not be renewing my breakdown cover.. I have been with the RAC for 30 years. I will not be renewing my break down cover again after this. Reviewed on: 11th April 2026

1st April 2026 .can’t rate them LOW enough!!

1st April 2026 . Had a tyre blow out on A226 . Reported to RAC at 16:30 . Told them that myself and husband were disabled pensioners and I was insulin dependent diabetic and we had our 6 yr old severely autistic grandson with us. Was told that it would be priority and someone would be with us by 18:30. That changed to 20:15 then to 22:30 after several calls we were very distressed . My daughter had to travel 100mile return journey to collect my grandson who by that time was extremely upset. We were told that someone would definitely be with us by 23:00 . No show, another update eta 0:30 am to 04:00 am 2nd April. My daughter had to take me to local A&E as my glucose had dropped dangerously low .Left husband with car as our insurance would have been invalid. After several escalations and empty promises The RAC eventually recovered my husband and vehicle at 15:15 today 2nd April . 23 hours. Later by side of road. They offered no explanation of how they could explain leaving 3 vulnerable people including a vulnerable child exposed on a high speed road for 23hours! I am recovering now from bad hypoglycaemia and my poor grandson is still stimming and extremely traumatised by this experience. My husband is exhausted and also lost a days wages work today and is also a recovering heart surgery patient. The RAC were told this repeatedly yet still abandoned us for 23 hour! How can anyone possibly recommend them. Can’t rate them low enough!! Reviewed on: 2nd April 2026

Very positive Renewal Experiece.

I recently renewed my R.A.C. Breakdown Cover. The RAC Call Taker was called Ezan based at Bristol R.A.C. Office. Ezan was one of the best Call Takers I have dealt with and I would appreciate it if my thanks could be conveyed to Ezan and his Supervisors. Reviewed on: 25th March 2026

Driving on a motorway got the alternator light came...

Driving on a motorway got the alternator light came on immediately pulled out next junction and stopped the van . called rac and the so called con mechanic turned up telling me that my alternator has gone which i already knew !!! i asked him to take me to my garage but he insisted he will give me a new battery .. i told him i don't need a new battery my one is completely fine what good is a new battery when your alternator is not working??? he told me a new battery should drive me 30 miles so i could get to my garage i asked him who pays for the battery?? he insisted twice it was for free cos rac will save more money on throwing a new battery rather towing me to my garage. fair enough and worried enough if i could make it to my garage without an alternator!!! three days after i receive an invoice for a new battery for my van for £311!!! why would i need a new battery(if i need one i will get one for £100 from anywhere) when i need an alternator??? they complete scumbags misleading con artists !!! stay away from this people . i will cancel my membership straightaway this way i can save some money !!! Reviewed on: 13th March 2026

WORST COMPANY EVER

Auto renewals scam. I thought I signed up for 2 years & am still paying 4 yrs later. Got sent letters threatening legal action and massive fines because apparently I owe them £53. The operator was very blunt & just kept saying I signed the contract. DO NOT USE THIS COMPANY. Reviewed on: 2nd March 2026

Left overnight for over 15 hours in my vehicle.

Left overnight 15+ hours in my vehicle without heat, light or power. Repeatedly given expected times of attendance that did not come true. RAC tried to get me to pay them over £1000 as I was towing a trailer even though the recovery policy specifically covered it. RAC tried to get me to arrange my own recovery. Eventually walked off the A1 and found a Railway Station to escape. Reviewed on: 2nd March 2026

AVOID....RAC TURNED SCAMMER

Rang RAC due to puncture. RAC quoted mid-range tyres and was quite expensive but then mobile fitter cam and fitted budget tyres. RAC blamed mobile fitter company and vice versa. To me, the RAC who had quoted the tyres and organised the whole process by liaising with the mobile fitter should take accountability for their actions. Bisggest SCAM ever!!! Reviewed on: 27th February 2026

Horrible experience

I broke down on the side of the motor way iv never met such a rude man, waited around 5 hours didn’t come till 4.45am I had 3 little children my 2 dogs me and my boyfriend. I suffer bad with my mental health I have doctors and therapist letters saying I need my dogs this man wanted me to leave my dogs I asked if I could sit with them if he can’t take them he said no so how is it safe for my dogs when it isn’t safe for a person that’s all I was saying the man kept saying he finishes in a hour and doesn’t have time for this I pay for onward travel which means he should of took me to my destination he was only going to take me 1 mile to the next service station which means I just would of been stuck there because I wouldn’t leave my dogs he just left 3 little children me my boyfriend and dogs on the side of the motor he said that’s it I’m not taking you I don’t have time for this phone the police and he got back in his van drove away I’m a first time driver it was my first time on the motor way this has put me of ill never drive on the motor way again as these people don’t care aslong as there getting paid how can you leave all of us stuck on the motor way in a dangerous situation it wasn’t fair Wouldn’t recommend to anyone Reviewed on: 24th February 2026

Hypothermia

We are both in our late 70’s and we Broke down on the M8 motorway from Glasgow to Edinburgh in the pitch dark 3 degrees outside on the grass verge and waited for the RAC breakdown for 2hours Reviewed on: 20th February 2026

Absolutely shocking, avoid at all costs

The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times. A few weeks ago my car broke down at a petrol pump. I waited for an unreasonable length of time with no meaningful update, and eventually had to call someone I know to come and help instead. Yesterday my car would not start at home. I contacted the RAC at 12pm and was given an initial attendance window of 2:30pm to 5:30pm. At 5:30pm, without explanation, this was changed to 6:30pm to 9:30pm. By 8pm I had already waited so long that there was no point in the call-out continuing, so I cancelled. This morning I submitted another request at 7:30am and, as of 1:45pm, I am still waiting for assistance. The lack of reliability, repeated delays, and poor communication have made this an incredibly frustrating experience. Based on these repeated issues, I would not use this service again and would not recommend it to others...... It is now 16.45, despite talking with them on multiple occasions and being assured I will have a call back and a technician sent out I have yet to receive either of these things. I have requested a full refund as I have yet to receive any form of service from them. Reviewed on: 20th February 2026

Do you have a different RAC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from ASDA Money 4.33 from 18 reviews
Car insurance
from Swiftcover 2.96 from 48 reviews
Car Insurance
from Police Mutual 4.58 from 13 reviews

Want to see more from RAC?

Personal Loan
from RAC 3.92 from 6 reviews
Car insurance
from RAC 1.83 from 193 reviews
Travel Insurance
from RAC 1.00 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub