RAC Breakdown Cover Reviews

Good price and good renewal but when you need it useless

I have had full RAC cover since buying my car , firstly included in the package from the dealer , when it came to renewal they made a great 2 year renewal deal which worked out very competitive so I stayed with them . Service from the sales team was...

I have had full RAC cover since buying my car , firstly included in the package from the dealer , when it came to renewal they made a great 2 year renewal deal which worked out very competitive so I stayed with them . Service from the sales team was excellent. Never needed to use the cover but when it was needed and a late afternoon breakdown occurred I was shocked at just how bad they were , far worse than much cheaper companies I have used in the past . It took 3 calls and 5 hours to get assistance which arrived at 1 am from a local garage recovery truck , the driver was not a great fan of the RAC and spent most of the time informing me of other long delays the RAC had caused and how common these errors are . He ended up saying I think this is wrong but I haven't got the tools to fix it , I could tow you to the garage but it'll probably take them a week or so to fix it and it could cost you a fortune... BRILLIANT , will never use them again . Stick with the cheapest next time.

BarneyLevel 1

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Rip off company!

Rip off...

Rip off company!
Took a breakdown, parts and labour insurance for a 7 year old car and they declined to cover a broken clutch and forced me to use one of their authorised dealers which charged£1700 pounds even before they would diagnose which parts were broken! Both RAC and their dealer coerced me to pay upfront if I wanted the insurer to have a look. RAC parts and labour Customer services is terrible and they will hide behind 'Wear and Tear' clause for anything you try to claim... basically the insurance does not work for old cars... and it is pointless for new cars!
DO NOT RECOMMED

Jose GuimaraesLevel 1

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Cheap first year

Gave a cheap quote for the first year but upped it considerably for the following year, for the same cover. Automatically renews which is also a pain. If you don't check your renewal quote within a few weeks, it disappears and you have no access to...

Gave a cheap quote for the first year but upped it considerably for the following year, for the same cover. Automatically renews which is also a pain. If you don't check your renewal quote within a few weeks, it disappears and you have no access to your documents, price paid, etc, even online.

Wayne RobertsLevel 2

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Good experiences

Have always had no problem or lengthy waits when I've had to call them out. Very friendly technicians.

Emma RichesLevel 1

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RAC - 5 stars!

reliable, friendly and efficient customer service! would highly recommend.

Hannah Louise TaylorLevel 2

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Great

Great service, absolut bargain for the cover they provide

Daniel RyleLevel 1

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Always a professional service

Have recommended to all of my friends. They offer a friendly but professional telephone helpline. Breakdown service personnel are always very competent.

AnonymousLevel 1

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No issues

Good customer service, cheap premiums and reliable brand name.

Cameron RooneyLevel 1

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Quick, efficient service.....

Have had to use the RAC call out a few times over the years.....they're always quick, efficient and run a good service by friendly engineers

sarahLevel 1

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Being taken to the local garage with a metal bar, lovely!

Just received an email that for a missed payment due to other payments taken from my account I will be charged a hefty £25,and my insurance for a month is £29.Are you kidding me? A RIPP OFF COMPANY, which sadly won't realise until you already signed w...

Just received an email that for a missed payment due to other payments taken from my account I will be charged a hefty £25,and my insurance for a month is £29.Are you kidding me? A RIPP OFF COMPANY, which sadly won't realise until you already signed with them. Doing a research apparently a change of address would cost you the same and to cancel fee is at least £55.Right now I would love to speak to Mark Godfrey the Head of the insurance! AND I SHOULD SHARE HOW GREAT YOU BREAKDOWN COVER IS Too since I had to stay behind the wheels at - 3 Celsius with the window open behind a recovery van and a piece of metal, didn't you hear of platform, not to mention my car is automatic. To summarise I DON'T RECOMMEND RAC AND YOU SHOULD BE AWARE IF THINKING OF BUYING INSURANCE FROM THEM AND READ THE SMALL PRINT!

Alex SarbuLevel 1

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Great customer service

I've been a member for a few years now and had to call to discuss my premium. The lady on the phone was really helpful and friendly. She dealt with my query quickly.

Rebecca CawteLevel 1

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Expensive Platnium breakdown cover is a ruse

When purchasing my vehicle I regretfully believed the car salesman that RAC breakdown cover was a good product. I paid £1099 for the platinum version which was meant to offer great cover if anything were to go wrong with the vehicle. Well, something ...

When purchasing my vehicle I regretfully believed the car salesman that RAC breakdown cover was a good product. I paid £1099 for the platinum version which was meant to offer great cover if anything were to go wrong with the vehicle. Well, something did go wrong with the vehicle which was expensive to fix and RAC have angled every way they possibly can not to pay. Honestly, save your money and do not go near this company.

Lance Mucalo Level 1

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RAC Rescue

Have been with the RAC for a few years and did not have to call them out until a few weeks ago! We were travelling to Wales for our family holiday when we broke down! After a bit of a wait a lovely chap arrived and managed get us going again! Worth...

Have been with the RAC for a few years and did not have to call them out until a few weeks ago! We were travelling to Wales for our family holiday when we broke down! After a bit of a wait a lovely chap arrived and managed get us going again! Worth every penny :)

Michaela SmithLevel 1

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Super quick in an emergency

I have never really thought about breakdown cover that is until I broke down! We rang RAC and were able to speak to someone quickly even without out knowing our registration number. It took less than 20 mins for a guy to come meet us and sort the car...

I have never really thought about breakdown cover that is until I broke down! We rang RAC and were able to speak to someone quickly even without out knowing our registration number. It took less than 20 mins for a guy to come meet us and sort the car out. It's definitely what you need in a time of crisis!

Rebecca RobertsLevel 1

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Fab service

Had great customer service with RAC and they make everything understandable for you. The team are all very friendly and helpful.

Crystal Louise WilliamsLevel 1

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Great service

I have an old BMW it really helps to know that I can rely on the RAC when I have any problems. They have helped most recently when I had battery problems

Daphne MonkLevel 2

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First class breakdown cover

I changed over to the RAC approximately 6 years ago having experienced poor customer service from my previous provider and I couldn't be happier with them. The promptness of their response to a call out is amazing and they deal with the issue quickly...

I changed over to the RAC approximately 6 years ago having experienced poor customer service from my previous provider and I couldn't be happier with them. The promptness of their response to a call out is amazing and they deal with the issue quickly and efficiently. I have used them approximately 3 times and never had to wait over 30 minutes; even when I used their Homestart service (on that occasion they said someone would be there in 40-60 minutes but they were there in under 20). Their customer service is excellent and I would not hesitate to recommend them - oh, and they come in cheaper than my previous provider too.
I have had some experience of my previous provider since leaving them when my friend's car wouldn't start following an evening out. She called them at 10.40 and we were left sitting on the pub car park until 1.20 before anyone turned up; it was disgraceful. A second friend with another breakdown provider was left waiting for so long when she broke down that she was forced to knock on someone's door and ask them if she could use their toilet. I have told both of them, "change to the RAC, you'll get none of that hassle with them". I definitely wouldn't change!

Christine EvansLevel 3

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GOOD SERVICE

have been with rac for several years. the buying process is quick and easy and on the rare occasion I have had to call them out have found the service to be quick. I WOULD DEFINITELY RECOMEND THEM

LaurenMorrisLevel 1

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THEY'VE BEEN ROBBED ME FOR 4 YEARS! STAY FAR FAR AWAY!

4 years ago I bought a Recover Cover online. I had to tick the box and accept their Terms&Conditions to be able to continue my application and forgot about. I wasn't aware at that time what this would mean for me in the future. Then I moved a house...

4 years ago I bought a Recover Cover online. I had to tick the box and accept their Terms&Conditions to be able to continue my application and forgot about. I wasn't aware at that time what this would mean for me in the future. Then I moved a house and never received any renewal letter from them. They had my email address, but obviously never notified me about (this is not in their interest!). I've been used a different recovery services for the last 4 last years.. and just found out that THEY'VE BEEN ROBBED ME FOR THE LAST 4 YEARS TOO! Once a year a full amount went out from my account AUTOMATICALLY ! When I rung them and asked for an explanation, they couldn't even find my details in their system! After 6 months I received a final response from RAC with a FULL REFUND DENIAL. Why would they?! I passed my complaint to Financial Ombudsman Services and at the same time to my bank.

Bill KingLevel 1

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Difficultly claiming cashback offer

I opted for RAC breakdown cover due to a special cashback offer via the Quidco website. They were offering an excellent deal with the cashback which made me decide to take the cover. However I had many issues trying to claim the cashback and quidco...

I opted for RAC breakdown cover due to a special cashback offer via the Quidco website. They were offering an excellent deal with the cashback which made me decide to take the cover. However I had many issues trying to claim the cashback and quidco blamed the RAC. I was also very unhappy to find out the auto renew the membership.

lilmiss1982Level 1

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