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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.92 (206 reviews)

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1.92

Based on 206 reviews, last reviewed 16th Jun 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

12%

80%

Latest highest rating:

5

Very positive Renewal Experiece. I recently renewed my R.A.C. Breakdown Cover. The RAC Call Taker was called Ezan based at Bristol R.A.C. Office. Ezan was one of the best Call Takers ... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Broke down on M25 they said my car wasn’t taxed . Broke down on M25 they said my car wasn’t taxed . I had forgotten to renew it only ten days out . Did it on the side of motor way but they refused to ... Read more Reviewed on: 16th June 2026

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Breakdown cover reviews (206)

Driving on a motorway got the alternator light came...

Driving on a motorway got the alternator light came on immediately pulled out next junction and stopped the van . called rac and the so called con mechanic turned up telling me that my alternator has gone which i already knew !!! i asked him to take me to my garage but he insisted he will give me a new battery .. i told him i don't need a new battery my one is completely fine what good is a new battery when your alternator is not working??? he told me a new battery should drive me 30 miles so i could get to my garage i asked him who pays for the battery?? he insisted twice it was for free cos rac will save more money on throwing a new battery rather towing me to my garage. fair enough and worried enough if i could make it to my garage without an alternator!!! three days after i receive an invoice for a new battery for my van for £311!!! why would i need a new battery(if i need one i will get one for £100 from anywhere) when i need an alternator??? they complete scumbags misleading con artists !!! stay away from this people . i will cancel my membership straightaway this way i can save some money !!! Reviewed on: 13th March 2026

WORST COMPANY EVER

Auto renewals scam. I thought I signed up for 2 years & am still paying 4 yrs later. Got sent letters threatening legal action and massive fines because apparently I owe them £53. The operator was very blunt & just kept saying I signed the contract. DO NOT USE THIS COMPANY. Reviewed on: 2nd March 2026

Left overnight for over 15 hours in my vehicle.

Left overnight 15+ hours in my vehicle without heat, light or power. Repeatedly given expected times of attendance that did not come true. RAC tried to get me to pay them over £1000 as I was towing a trailer even though the recovery policy specifically covered it. RAC tried to get me to arrange my own recovery. Eventually walked off the A1 and found a Railway Station to escape. Reviewed on: 2nd March 2026

AVOID....RAC TURNED SCAMMER

Rang RAC due to puncture. RAC quoted mid-range tyres and was quite expensive but then mobile fitter cam and fitted budget tyres. RAC blamed mobile fitter company and vice versa. To me, the RAC who had quoted the tyres and organised the whole process by liaising with the mobile fitter should take accountability for their actions. Bisggest SCAM ever!!! Reviewed on: 27th February 2026

Horrible experience

I broke down on the side of the motor way iv never met such a rude man, waited around 5 hours didn’t come till 4.45am I had 3 little children my 2 dogs me and my boyfriend. I suffer bad with my mental health I have doctors and therapist letters saying I need my dogs this man wanted me to leave my dogs I asked if I could sit with them if he can’t take them he said no so how is it safe for my dogs when it isn’t safe for a person that’s all I was saying the man kept saying he finishes in a hour and doesn’t have time for this I pay for onward travel which means he should of took me to my destination he was only going to take me 1 mile to the next service station which means I just would of been stuck there because I wouldn’t leave my dogs he just left 3 little children me my boyfriend and dogs on the side of the motor he said that’s it I’m not taking you I don’t have time for this phone the police and he got back in his van drove away I’m a first time driver it was my first time on the motor way this has put me of ill never drive on the motor way again as these people don’t care aslong as there getting paid how can you leave all of us stuck on the motor way in a dangerous situation it wasn’t fair Wouldn’t recommend to anyone Reviewed on: 24th February 2026

Hypothermia

We are both in our late 70’s and we Broke down on the M8 motorway from Glasgow to Edinburgh in the pitch dark 3 degrees outside on the grass verge and waited for the RAC breakdown for 2hours Reviewed on: 20th February 2026

Absolutely shocking, avoid at all costs

The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times. A few weeks ago my car broke down at a petrol pump. I waited for an unreasonable length of time with no meaningful update, and eventually had to call someone I know to come and help instead. Yesterday my car would not start at home. I contacted the RAC at 12pm and was given an initial attendance window of 2:30pm to 5:30pm. At 5:30pm, without explanation, this was changed to 6:30pm to 9:30pm. By 8pm I had already waited so long that there was no point in the call-out continuing, so I cancelled. This morning I submitted another request at 7:30am and, as of 1:45pm, I am still waiting for assistance. The lack of reliability, repeated delays, and poor communication have made this an incredibly frustrating experience. Based on these repeated issues, I would not use this service again and would not recommend it to others...... It is now 16.45, despite talking with them on multiple occasions and being assured I will have a call back and a technician sent out I have yet to receive either of these things. I have requested a full refund as I have yet to receive any form of service from them. Reviewed on: 20th February 2026

I would give it 0 stars if I could!

I would give it 0 stars if I could! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded for almost 24 hours despite reporting the issue promptly. The tracking links sent to me didn’t work, so I had to repeatedly call for updates — and each time the arrival time changed. Recoveries were arranged, cancelled and reallocated without clear communication, even after my situation was escalated due to personal safety concerns. I was alone, far from home, and felt completely unsupported. In the end, I had to arrange and pay for private recovery myself just to get home safely. To their credit, the issue was eventually reviewed at a senior level and I was reimbursed for my costs along with additional compensation. However, the overall experience severely affected my confidence in the service. Breakdown cover is something you rely on in vulnerable situations — and unfortunately, when I needed it most, it simply wasn’t there. Reviewed on: 17th February 2026

My wife and I broke down at the side of the A64 with...

My wife and I broke down at the side of the A64 with first contact with the RAC at approximately 12:45 pm. Reporting the breakdown via the internet was an absolute nightmare. After a few hours I arranged for a family member to drive the 90 Mile round trip to collect my wife while I stayed with the car. The ETA update from the RAC stated 17:20 to 19:20 for recovery. Even following a few calls and having got though to a representative asking for an update this never changed, even when the time passed 19:20! The recovery company which the RAC subcontracted to recover me stated an ETA of around 17:30 but when I tried to contact them there was no response. After sitting waiting for over 8 and a half hours at the side of a national speed limit road with cars passing at 70 MPH the recovery finally arrived around 21:20! I joined the RAC with the expectation that the customer service would be top notch but this has turned out to be far from the truth. Point 1 Having to report the breakdown via the internet should be an option to speaking to a representative NOT the main route. point 2 Recovery updates should be frequent (hourly) and relevant not stay the same even when the initial latest ETA has passed. Point 3 Waiting 8 and a half hours for recovery in the middle of no where is unacceptable service from a leader is the industry. Reviewed on: 10th February 2026

Put 1 because 0 is not an option. RAC need to improve

Put 1 because 0 is not an option. Broke down and reported the issue. Told waiting time was upto 7 hours with minimum being 4 hours. I am a blue badge holder with my daughter in the car. Started getting really cold so called them back. As I am a blue badge holder I was told I had been upgraded and would be given priority and a 45 min slot. Time then went up another hour to possibly over 7 hours. Called back to ask why the priority hadn't happened and got fobbed off. The place I am parked told me its illegal to be here and are putting pressure on me. Reported that to the RAC who still cant improve the waiting time. I understand the may be busy but this is terrible. Sat cold and in pain wondering how a reputable company can have got to be in such a state. Reviewed on: 7th February 2026

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