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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.73 (177 reviews)

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1.48

Based on 177 reviews, last reviewed 26th Nov 2025

200% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

14%

78%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

absolute disgrace . absolute disgrace . cancelled within 24 hours , there was no mention of cancellation fee or admin fee to cancel . when told we wd be charged for cance... Read more Reviewed on: 26th November 2025

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Breakdown cover reviews (177)

absolute disgrace .

absolute disgrace . cancelled within 24 hours , there was no mention of cancellation fee or admin fee to cancel . when told we wd be charged for cancelling even tho less than 24 hours i asked where did it tell me about cancellation fee . was told its in the paperwork that comes by post that has not been sent out yet !! so meant ti gave a crystal ball ?! told if didn’t pay wd affect my c/rating :spoke to manager who sd there wd be an investigation . told him wd make sure potential wd know about this scam customers 30 mins into call manager hung up cos he knew was 100% in wrong . reason all financial institutes ave to refund because did not inform of charges in advance . rac absolute disgrace customer service / care poorest ever experienced zero stars for this lot Reviewed on: 26th November 2025

the worst company i've ever had to deal with.

the worst company i've ever had to deal with. been stranded currently for 19 hours with no end in sight. they didn't care that my son has asthma and the cold has caused him to have an attack. had 8 calls with them (usually after spending 30 mins on hold), and everything they've said on all 8 calls has turned out to be a lie. what's on the website under my 'help' is also innaccurate - i'm pretty sure they're not arriving 3 hours ago. a few of them have also been extremely rude over the phone. i'm not the type to usually leave reviews, but this whole experience has been a nightmare. oh and they're blaming the weather but it's just a bit of light rain! i've got 10 months of this membership left but i'm about to sign up for the AA instead. So to sum up, please avoid this company at all costs! absolute shambles and rude at the same time Reviewed on: 22nd November 2025

Do not join RAC

Been paying for over 12cmths today had a burst tyre. Took me over 45 minutes to get through went round the automated system 8 times finally got through put on hold another 12 mins on told got cut off. Had to ring bk and wait and wait go through to a nice lady who said there system was down. Which is annoying as it pointed you to the we'd site only which didn't work! Booked my car in told that one of two things could happen either they send out a local tyre guy charging 3 times the value of the tyre or they tow me. I said don't you change tyres so wasn't hopeful. Gets a phone call 30 mins later l can send a guy with a tyre at a cost of just under 200 now or you can wait till 9.30pm I'm a disabled lady can't wall far and my car was in a secluded spot and l felt vunrable with all the stress my asthma kicked off and l was in a lot of pain as l was very cold. My phone battery was dying after trying for nearly an hour to get through. I'vI'had an update its now 9.40 till 11pm thats priority from 4.30pm Ive come across a forum on Facebook and the comments of customers experiance are utterly appalling! I will be cancelling my policy and I'd never use this scam company again. Reviewed on: 17th November 2025

Worst services, don't pay for a breakdown policy

Worst services, don't pay for a breakdown policy from RAC, you will be stranded for hours before they will send someone to pick you up. They are working with some contractors that don't care about you. At the moment I am waiting for 3 and a half hours, a contractor recovery truck was supposed to arrive 45 minutes ago and I have been told that I need to wait for another 2 hours. I have phone RAC and I told them that I can't wait that long, they laughed in my face and told me to make a complaint. Reviewed on: 15th November 2025

Let down.

While driving along the motorway at night, I hit a road sign lying abandoned in the middle of the lane. Luckily I wasn't injured, and the vehicle was OK, but I'd burst two tyres and became stranded at the roadside. I called the RAC, naturally, as I had full nationwide recovery with unlimited callouts. In my dismay, the call centre agent, who clearly couldn't care less and sounded like he'd rather have been at home, told me my situation was technically an accident rather than a breakdown. I'm not covered, should have read the small print, too bad. If I want recovered it'll be £218 or contact your insurance. So I contacted my insurance, who put me through to their breakdown team. Guess who they were? That's right. Two hundred quid please. So thanks to the RAC who, despite 15 years of membership, let me down when I needed them, to the tune of 200 quid. Reviewed on: 9th October 2025

10 hour wait to be towed. A disgrace.

I have never had worse customer service. My car broke down at 7.30pm. After leaving me, a solo female traveller, alone for 5 hours, without access to a bathroom or sanitation, they then said they don’t have enough tow trucks and the earliest my car could be collected would be 5am. I had to leave my car key with the local petrol station, and make my own onward journey. My car only arrived at its designated destination two days later. When I found the RAC and asked where my car was during this time, they were unable to tell me. They said it was with a trusted provider and was either in Milton Keynes or Northampton. To this day, they still are unable to tell me where they stored my car. Their customer service team ignored my messages, and then said they would uphold the complaint but offer no compensation. I found the whole process insulting and if I could give them zero stars, I would. I would be embarrassed to work for this company. Reviewed on: 28th September 2025

Reliable and cheaper

I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I only have the basic breakdown . Reviewed on: 12th September 2025

AVOID THE RAC AT ALL COSTS

2 of my workers were 1hr45mins when brokedown. from home. rang 3pm told recovery truck by 7pm . 7.30pm told no truck available . 8pm can send uber to take home and van taken to storage , or various stops and truck changeovers (4-5) to get home upto 7-8 hrs . Lads took uber , van taken 16miles away to store . Can't get it back for 3-5 days . I decide to sort collection myself at my expense . OMG try contacting them rediculous . When you do they say they will ring back . You'll be lucky . 5 hrs trying everything to get it back . always held up by RAC . Apparently if i take the vehicle i then have to pay the storage fee as i officially cancelled the job. I can get a truck to pick up my van and have a garage locally to me to fix it . Van could be back on the road by Thursday night . Broke down Tuesday afternoon . With RAC its gonna be 7 days or more . AVOID RAC AT ALL COSTS Nearly all the garages i spoke to in the story say they are awful . Most say go GREEN FLAG . Which i will . Reviewed on: 11th September 2025

SCAM Company BEWARE

Paid 1499 for a full history report. This scam company only provided a little bit of that report. Couldn’t provide a full MOT history check. Missed out on other checks as well. I complained and asked for a refund which they said didn’t you read the terms and conditions. Constantly having technical issues. Customer service agents talking slang. Reviewed on: 10th September 2025

Rescued at Watford Gap

I broke down yesterday at Watford Gap Services northbound (reg YT10***), and although I didn’t catch the name of the patrolman who rescued me, I feel it’s important to highlight what an absolute CREDIT he is to RAC. As a young woman, 60 miles from home at midnight, I was extremely nervous. The moment he arrived, I felt completely safe and reassured. He quickly identified the problem, explained all my options clearly, and genuinely went out of his way to provide the best service possible. Even though he was nearly at the end of his shift, rather than leave me waiting potentially hours for another recovery, he stayed on and towed me all the way back to Nottingham. His kindness didn’t stop there, when we arrived and I was cold and exhausted, he insisted I go inside while he parked the car on my driveway and posted the keys through the letterbox. He turned what began as a stressful and daunting experience into something positive. Such a lovely young man who clearly takes pride in his job. I am sending an abundance of gratitude his way. RAC are very lucky to have him on their team. Reviewed on: 9th September 2025

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