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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.7 (185 reviews)

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1.44

Based on 185 reviews, last reviewed 29th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

13%

79%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

Nightmare to get in touch with Broke down and it was a nightmare to get in touch with someone from RAC. Then I was told we'd need to wait 4-7 hours before help would arrive, when my... Read more Reviewed on: 29th January 2026

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Breakdown cover reviews (185)

Nightmare to get in touch with

Broke down and it was a nightmare to get in touch with someone from RAC. Then I was told we'd need to wait 4-7 hours before help would arrive, when my car had broken down on a dangerous country lane, so I ended having to pay for someone to come out to fix the car. Will be switching breakdown cover! Reviewed on: 29th January 2026

DONT BUY RAC COVER .

DONT BUY RAC COVER .REPEAT DONT BUY RAC COVER WAS WAs warned not to get RAC COVER by others but still did ,broke down at home .me and my wife are both disabled ,blue badge holders my wife is very sick at any time may have to take her to hospital .CHEEKY RAC attendant said call 999 for an ambulance then .disgraceful .called rac late afternoon was given a time of 7.40 to 8.10p. Then someone from RAC CALLED asking about circumstances changed time then to 11pm to 2am .then i called RAC back they said it wont be till next day or if your wife needs to go the hospital call an ambulance thats what the ambulances are there for.DISGRACEFUL MANNER to treate extremely sick members PUNISHED BY RAC FOR BREAKING DOWN AT HOME .been a member for a long time Reviewed on: 25th January 2026

Called yesterday for a recovery after 5 hours I got...

Called yesterday for a recovery after 5 hours I got text message saying your assistance rescheduled to tomorrow, Reviewed on: 6th January 2026

would never use again!

would never use again!!! full service booked on my driveway, Technician spent most of the 1hr 15mins total time either on the phone or sat in his van or my car, oil not changed and wouldn't have even told me if not questioned (excuse was one of the bolts for the floor tray would now come off...not surprised listening to the impact wrench going at it) . Now waiting to be contacted for the oil to be changed and the service to be completed.... but of course they took the full payment automatically despite only being a very small part complete!!!, air filter not changed, coolant not topped up. and to top it off broke one of my brake pad wear sensors and left an oily mess on my driveway. for the price of a full manufactures recommended service all I received was new wipers when my ones were only a week old anyway, a "new oil filter" and a new pollen filter plus damage to my driveway and car! Have been ignored since submitting my complaint and the evidence that was requested so now having to take this matter up with Trading standards as I'm left out of pocket for a service I didn't even receive Reviewed on: 19th December 2025

First and last experience using the RAC

I’ve had to use the AA several times over the years with a works van and never waited more than 50 minutes, unfortunately for me today I needed the RAC , called them at around 4:30pm , estimated time of arrival 21:30 - 11:30 pm , and that was to survey the vehicle even though I explained that the power steering had failed and it couldn’t be driven ( aux belt broken ) . Never again ! Reviewed on: 17th December 2025

Absolutely terrible company!

Absolutely terrible company! Had an MOT with one of their vouchers you get from bri bf a member, I had the MOT with an EAC approved garage and the garage are chasing me for the money as RAC are ignoring them! I’ve now called around 12 times and emailed 10 in the past month they’ve offered no compensation at all and still haven’t invoiced the garage! The stress levels are next level. Reviewed on: 15th December 2025

Worst breakdown cover ever

10 hours waiting and then told would not be seen until the following day.6 Calls to customer service and nothing. No manager call back... absolutely shocking service all round. Reviewed on: 2nd December 2025

Appalling service from the RAC,.

Appalling service from the RAC, don't believe their advertised response time of 60 minutes. Reported breakdown and initially quoted 4-6 hour wait. Rang them to ask if they could do it any quicker as had to take daughter somewhere and then had an update saying be 6-8 hours now. Rang again to see what was going on, told escalation team ring me back immediately, they didn't, but had text to say wait will be 24 hours now!!! Rang again to say needed take daughter somewhere and also take her to school early in morning so couldn't wait 24 hours and told I'm not priority and no manager available. Should be able to ring me back tomorrow Reviewed on: 30th November 2025

absolute disgrace .

absolute disgrace . cancelled within 24 hours , there was no mention of cancellation fee or admin fee to cancel . when told we wd be charged for cancelling even tho less than 24 hours i asked where did it tell me about cancellation fee . was told its in the paperwork that comes by post that has not been sent out yet !! so meant ti gave a crystal ball ?! told if didn’t pay wd affect my c/rating :spoke to manager who sd there wd be an investigation . told him wd make sure potential wd know about this scam customers 30 mins into call manager hung up cos he knew was 100% in wrong . reason all financial institutes ave to refund because did not inform of charges in advance . rac absolute disgrace customer service / care poorest ever experienced zero stars for this lot Reviewed on: 26th November 2025

the worst company i've ever had to deal with.

the worst company i've ever had to deal with. been stranded currently for 19 hours with no end in sight. they didn't care that my son has asthma and the cold has caused him to have an attack. had 8 calls with them (usually after spending 30 mins on hold), and everything they've said on all 8 calls has turned out to be a lie. what's on the website under my 'help' is also innaccurate - i'm pretty sure they're not arriving 3 hours ago. a few of them have also been extremely rude over the phone. i'm not the type to usually leave reviews, but this whole experience has been a nightmare. oh and they're blaming the weather but it's just a bit of light rain! i've got 10 months of this membership left but i'm about to sign up for the AA instead. So to sum up, please avoid this company at all costs! absolute shambles and rude at the same time Reviewed on: 22nd November 2025

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