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Alison R

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Review of the RAC, Breakdown Cover:

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Extremely disappointing experience

Extremely disappointing experience – never again. I booked a service with the RAC and while the mechanic arrived late, he was lovely and seemed to do a great job—except for one critical issue. The next time I drove the car, the window grill flew off mid-drive and hit the windscreen. I had to crawl home and then spent over 4 hours on the phone trying to get help. This turned into an incredibly stressful ordeal. I was left without a car for over a week. Most of the people I spoke to were genuinely kind and really tried to help—but it’s clear that RAC’s internal systems are completely disjointed. I was told the mechanic hadn’t touched the grill (he later admitted he had), I was passed from pillar to post, and responses to emails were delayed by days. In the end, I had to pay a man up the road £50 to secure the grill just to get the car to a proper garage, where it cost me a further £116 to fully fix the issue. RAC have now offered me £50 compensation, which is frankly insulting. I used to think of RAC as a trustworthy, reliable company—but this experience has completely changed my view. I feel very sorry for their staff, who clearly care and try to help, but they’re let down by a disorganised and unresponsive system. I won’t ever be using RAC again. I’m sure when things go smoothly they’re fine—but when something goes wrong, they’re worse than useless. Reviewed on: 8th May 2025

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