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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.44 (195 reviews)

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1.44

Based on 195 reviews, last reviewed 2nd Mar 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

12%

80%

Latest highest rating:

4

RAC GUY A CREDIT TO YHE COMPANY My only negative was the wait time. 9.5hours but I understand that because I was at my daughters house so not out in the elements and realise others w... Read more Reviewed on: 2nd February 2026

Latest lowest rating:

1

WORST COMPANY EVER Auto renewals scam. I thought I signed up for 2 years & am still paying 4 yrs later. Got sent letters threatening legal action and massive fines becau... Read more Reviewed on: 2nd March 2026

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Breakdown cover reviews (195)

RAC is fraud

I bought a pay as you go policy with RAC today at around 6.30 pm, paid £199 for reg no. CT13KTD. I told while purchasing the policy that i am 30-40 minutes away from my car. I called the RAC again at around 7.18 pm after reaching my car and I was told that technician shall reach in about 45 minutes. I waited for another 45 minutes and then called RAC 3-4 times and everytime I was given some excuse. No one called me yet. I called again and asked to cancel the policy and RAC told me that it can be done only by customer services. I will call customer services again tomorrow for the cancellation and refund. But i am surprise at such a bad response and service where after taking money RAC is just unable to provide service. Reviewed on: 2nd April 2023

26 hours for recovery

26 hours before they got us home 2 kids 1 OAP absolutely disgusting Reviewed on: 30th March 2023

Awful

Awful Awful, I broke down and called asking for membership including a tow home, I paid 340 pounds on the phone and was told I would have an additional charge of 180 for recovery back to my house, they arrived 4 hours later in a small assessment veh to tell me I needed a tow and it would cost me 585 pounds, utter cowboys, I cancelled the membership immediately and I am awaiting a refund, avoid avoid avoid Date of experience: 30 March 2023 Reviewed on: 30th March 2023

Absolutely positively horrific

AVOID THIS USELESS COMPANY AVOID THIS USELESS COMPANY So I broke down on my way home from Scotland on Thursday 16/03/23 at 07:40, 08.03 - first contact with RAC, the usual speal, we will get you recovered ASAP likely to be up to 3 hours. Not haply but oh well so be it 08.34 - second contact, RAC contacted me to tell me that beciase it's going to take so long for recovery we are sending you a hire car as soon as enterprise opens. I thought wow great service thanks. ALL DOWN HILL FROM HERE IM AFRAID. 11.12 - contacted RAC for an update as still no hire car and we were coming close to the original 3 hour window I was given only to be told that my case is with a specialist department and they do not accept calls, she couldn't tell me anything else, but she assured me someone would be in touch with me very shortly. 11.54 - I contacted all the local enterprise car hire centres local to where I was to see if amything had been booked for myself or the RAC and they had not heard anything. 12.00 - contacted RAC again to ask them what is going on with the hire car or recover as we are now passed the 3 hour time frame I was originally given and to mention that none of the enterprise in the area had a booking for me, I was told they sometimes use other hire company's, so I continued to wait. 12.46 - I recieve a text message saying my taxi has been booked, call this number for taxi related updates to which I called and got through to a complete different company that told me that the taxi will be taking be to dumfries (back to scotland) I said why, she said she didn't know, the pick up location was also wrong. 13.47 - I got a phone call of a taxi driver saying he has arrived for me, I contacted RAC again got passed through to 4 different departments and finally found out the taxi is taking me to enterprise in dumfries, 40+ miles away, not the one in Carlisle which is 7 miles away. They told me to leave the van and leave the keys in the petrol station with a cashier they will collect the van later. So on 18/03 we contacted RAC to find out where our van is, they told us they don't know and can't tell us amything as its with a specialist department and they don't have a phone number but here's an email adress. We are now on 22/03 and we have been contacted by the police to say that one of our vans has been dumped at Carlisle todhills rest area, yes almost 1 week on and it's still in the same place!!! REDICULOUS!!! SAVE YOUR MONEY THEY ARE THE CHEAPEST FOR A REASON!!! Reviewed on: 22nd March 2023

Worse company on Earth

I cannot expressed how upset I am with this company, my car broke down in the middle of nowhere and they wolf me they will come, after 7 hours waiting they just told me no, just to go Home and they will pick it up tomorrow!!!!! They refused to pick me up because now is too late and the garage will be closed!! This is a joke!!!!!! I am in a not safe place and I cannot leave my car here! They are the worse people o have even encountered. Reviewed on: 24th January 2023

Appalling Service & Abnoxious Staff

Broke down almost 100 miles from home with failed breaks at 8:30 pm, initially reported my breakdown online only to be given a 270 minute wait for recovery. Rang to explain I was on my own almost 100 miles from home in the freezing cold and was then given a 90 minute waiting time. Waited 90 minutes no one came. Called again to be told even though it says 90 minutes it could be any time, what's the point of an eta with no arrival time. Was then told it was my fault for not explaining the situation correctly, even though my explanation had been consistent through all dialog. Waited till 2:30 am the next day in the freezing cold to be recovered and was told I would be taken to a garage of my choice close to home, I thought great may be home by 4:00am. Recovery truck driver dumps me at services half way home telling me someone will be there to take me the rest of the way home. Gets to the half way point and guess what, no other recovery there to take me home and now told its not possible to get a recovery until later in the day. Was then promised that I could get a taxi paid home and they would arrange for the car to be collected from the services if I left the key at services reception. Eventually got home at 7:00am the next day with car still 50 miles away. Rang again 2 hours later at 9:00am to be told there was no way I could get my car back today and I was lying that someone would even suggest that was possible. Rude, obnoxious, deceitful, lying and inconsiderate staff who just fob you off with complete nonsense. Had to get my car recovered back the last 50 miles privately at a cost of £235 to myself. RAC To the rescue LOL Reviewed on: 21st January 2023

Damaged my vehicle and denied all liability. Then proceeded to charge me for another year. Then charged my £25 to cancel. Disgusting way to treat customers.

Damaged my vehicle and denied all liability. Then proceeded to charge me for another year. Then charged my £25 to cancel. Disgusting way to treat customers. Reviewed on: 11th January 2023

Cannot deliver my car back

Called for a breakdown recovery on Saturday 17th December 2022 was told 4.5 hours. After 4 hours was told it will be quicker to get it towed home. At 17:30 a third party turned up to take it into storage for the night. Got a taxi home with the RAC saying my car would be delivered to my home Sunday 18th. It is now 20:00 and the RAC now say the return of the car has nothing to do with them and they do not know when it will be returned. Call the 3rd party they say not been instructed by the RAC to deliver my vehicle. Is this a type of theft? Absolutely disgraceful service even got told at one point it was my own fault for breaking down at such a busy period. Reviewed on: 19th December 2022

Disgusted

Been with RAC for years but never needed a call out, until today. Car wouldn’t start. RAC recorded message said that unless I was in unsafe situation I wouldn’t get a call out and said to report breakdown on another day instead!!!! This was a nationwide message. I rang an alternative recovery firm who attended within 30 mins. It cost me £50 which I’m annoyed about having to pay, but made me realise I needn’t pay RAC another penny. How can they sell me a service that they are unable to perform. I can’t even get a refund of my policy fees. Steer clear of this company Reviewed on: 19th December 2022

Warning - 45-hour wait!!!

It has been 42 hours since I broke down and they have not arrived, I called just now and they told me it will be another 3 hours, they have not even offered me compensation. I think there's no need to write any more, flabbergasted! Reviewed on: 19th December 2022

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RAC: Breakdown cover reviews

100% decrease in 5 star reviews

67% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review RAC: Breakdown cover now

RAC Breakdown cover reviews (195)

RAC is fraud

26 hours for recovery

Awful

Absolutely positively horrific

Worse company on Earth

Appalling Service & Abnoxious Staff

Damaged my vehicle and denied all liability. Then proceeded to charge me for another year. Then charged my £25 to cancel. Disgusting way to treat customers.

Cannot deliver my car back

Disgusted

Warning - 45-hour wait!!!

Review RAC: Breakdown cover now

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