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Andrew Wadsworth

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Review of the RAC, Breakdown Cover:

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UTTERLY SHOCKING AND INCOMPETENT

UTTERLY SHOCKING AND INCOMPETENT. My daughter broke down on the M56 this morning and reported the incident to the RAC at 0900, she was then left on her own until 1330 awaiting recovery although the RAC kept stating they would have a recovery asset to her with in 45 mins as she was classed as being in a vulnerable situation being parked on the hard shoulder with no lay by nearby. After 4.5hrs of being in a vulnerable situation a recovery truck arrived and was supposed to take her home but dumped her at Birch Services stating the next recovery asset would be there shortly. Numerous calls were made to the RAC for updates and the RAC complaints dept were also briefed on the diabolic treatment and assistance she had received so far; during each call we were continually told our issue was urgent and a manager would call us back, which clearly never transpired. At the time of writing she has now been stranded on her own for approx 12hrs, the latest update is that she will be collected from Birch Services at 2200, although at the time of being dropped off at approx 1430 she was told a recovery asset would be waiting, then surprisingly delayed yet again. The latest update from the RAC (having spent another 45 mins in a call queue for them to answer) is she will be collected from Birch Services at 2200 and taken directly to our requested drop off point (local Ford dealer near our address), however having spoken to the recovery contractor which the RAC refused to give me contact details of, (apparently they don't have their numbers but then proceeded to call them?) (but the internet never lets you down) they have stated they will only take her another 30 miles to Hartshead Moor Services then another recover asset will need to be tasked, albeit the RAC call handler assured me the recovery would take her to the final destination. Throughout the day both my daughter and I have been continually lied to and fobbed off by the RAC call handlers. At present having spoken to the 8th call handler named KARAM it will come as no surprise that no assurance on the final recovery of my daughter and her vehicle has been guaranteed and I thought for completeness I should probably ask for the the 8th time for a manager to call me back which will clearly not happen because in KARAM's word a lot of them are on the sick, I wasn't aware incompetence was an illness, lets hope its not catching? In short if you want breakdown recovery i suggest you follow the advice of the first recovery driver that collected her from the motorway "Don't use the RAC they're CRAP, use Green Flag they're much better" That said if you have a fetish for being stranded on the side of a motorway or spending hours in a HGV truckers park (being abused) and enjoy pathetic excuses and lies the RAC is most definitely for you! Reviewed on: 12th June 2023

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