1st Central Car Insurance Reviews

  Ratings based on 200 reviews       Last review 4 days ago    
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1st Central car insurance reviews on Smart Money People come from drivers like you! You can read these honest 1st Central car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

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1st Central car insurance reviews on Smart Money People come from drivers like you! You can read these honest 1st Central car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used 1st Central before, you too can write a short 1st Central car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Overall Rating

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1st Central Review Insight

What are people saying in their reviews?

Ease

66% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

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Your Car Insurance Reviews

200 reviews

Review 1st Central's Car Insurance now

Worst insurance company going

This is hands down the worst company I've ever dealt with. Full of lies, takes nearly an hour to get hold of them, will charge £50 for any changes to the policy even if its there fault it needs changing. Avoid at all cost!

Reviewed on 30th July 2021
Warren Fernley's avatar
Warren Fernley
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Hidden costs do not use.

Difficult to contact when wishing to cancel . Paid £89 to cancel in the end. When setting up policy should’ve explained better . Terms and conditions confusing.

Reviewed on 23rd July 2021
Sarah Quirin's avatar
Sarah Quirin
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force clam payout on sgred database

I would never use them again stay well way from these clowns there like to blame you for stuff and then pay out 3rd party's without informing you about that's happened I only found something out today from my new insurance company because of... Read more

I would never use them again stay well way from these clowns there like to blame you for stuff and then pay out 3rd party's without informing you about that's happened I only found something out today from my new insurance company because of they shared insurance data base there all use to upload force information that stays on file for 5 years I'm going to try my best to get this information removed because its force
take my advice stay well away

Reviewed on 20th July 2021
David M Jenkins's avatar
David M Jenkins
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mess big

do not use this service they are steling money 100%

Reviewed on 15th July 2021
Carl 's avatar
Carl
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Absolutely awful

Avoid by all means, you will thank me later. Without any doubt the worst, nightmare insurer I ever dealt with! They will rip you off of your money and later trick you into automatic renewals and extra huge fees. Stay well clear from them!

Reviewed on 29th June 2021
Daz's avatar
Daz
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Useless, rude, lazy, unresponsive, pathetic

Useless, rude, lazy, unresponsive, pathetic

Reviewed on 7th June 2021
Tom Nicholls's avatar
Tom Nicholls
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Never insure with this company!!

Once you are insured with them they will try and find anything to make you pay extra. Also constantly threatening to cancel your policy because they need more documents even after you’ve sent them numerous times. We used a compare website which did n... Read more

Once you are insured with them they will try and find anything to make you pay extra. Also constantly threatening to cancel your policy because they need more documents even after you’ve sent them numerous times. We used a compare website which did not allow me to enter an exact date I passed my test so got charged an extra £700. Unhelpful, constantly putting the phone down and rude. Please don’t be stung by this company.

Reviewed on 24th May 2021
Rebecca Onyett's avatar
Rebecca Onyett
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Admin fees

Kind of messed up the date when I passed my test and was charged £85 on my premium Thieves and rogues who know what there doing, every customer will get the same treatment Wish I never went near them am now higher than what I was last year

Reviewed on 12th May 2021
chivs's avatar
chivs
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Thieves!

The Bunch of... Read more

The Bunch of cheaters!!!
They think they can do everything because they have all the money and power, just because they are big company does not allow them to do what ever they want to customers. They messed up and they investigated themself with outcome of no errors on their side, which doesn't surprise me at all.
Do not choose this thieves ever!!!

Reviewed on 26th April 2021
Not yor busines's avatar
Not yor busines
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Good service great

Thanks the professionals are there

Reviewed on 16th April 2021
Gheorghe's avatar
Gheorghe
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Thanks for service

The company has a great product availability

Reviewed on 16th April 2021
Gheorghe's avatar
Gheorghe
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£50 non-refundable cancellation

UPDATE - I have since been contacted and refunded. The customer service girl Linda was excellent. She said they are looking into this as a change for their... Read more

UPDATE - I have since been contacted and refunded. The customer service girl Linda was excellent. She said they are looking into this as a change for their systems.

Took out a policy, needed to cancel, apparently somewhere nicely hidden in small print among all the 14 day cool off promises; it says that I would get charged a £50 non-refundable fee if I cancel (despite me doing the policy myself online, and cancelling within 2 hours.) Nicole B delighted in telling me that it says that I'd be charged. If you are stupid enough to take out insurance with these people, good luck!

Reviewed on 9th April 2021
Ann's avatar
Ann
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Avoid at all costs

Beware ... Read more

Beware

Beware! Just got stung for an extra amount that was due to me not giving EXACT date that I or my husband passed our tests. We both passed over 20 years ago and I had no idea of the exact dates. Innocent mistake that I am now paying for - be warned

Reviewed on 26th March 2021
Christie Moore's avatar
Christie Moore
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0 SCORE IF I WAS ALLOWED...

If i could've put 0 star review score I would've definitely done it. NEVER EVER insure your car at this company that operate like a scam. They without hesitation will be charge you twice without even notifying you that there are 2 active policies on... Read more

If i could've put 0 star review score I would've definitely done it. NEVER EVER insure your car at this company that operate like a scam. They without hesitation will be charge you twice without even notifying you that there are 2 active policies on the same car. And after you sell your car do not expect a refund for unused period but expect another fee for cancellation (£50 in my case) and another monthly charge in advance on the top of it... small print, eh! SCAM insurance company! NEVER EVER!

Reviewed on 21st March 2021
Linas P's avatar
Linas P
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No integrity

The company is an absolute disgrace.... Read more

The company is an absolute disgrace.
They cancelled my policy without notice or contacting me verbally. I have been driving without knowledge of this for almost two weeks!
Oddly they had emailed requesting at least 8 documents. I had provided them with the vast majority of the documents they requested except for proof of address. As I was in the process of moving home I had not yet received bills and proof of address. I had explained this to them via email. When I called to find out their reason, their representative said it’s because I didn’t call and that it is within their right to cancel my policy leaving me driving illegally without notice or calling me.

A totally hypocritical and disgraceful organisation. This is not the way to treat your customers.

Reviewed on 11th March 2021
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Guinessboy
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Ms

Very good . Is the best for me. My opinion.

Reviewed on 24th February 2021
Cristina Mihai's avatar
Cristina Mihai
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Straightforward with a good website

1st central were a straightforward company to work with, truly paper free and their website was easy to use.

Reviewed on 22nd February 2021
Erin's avatar
Erin
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Avoid this company

I cancelled my pre-paid car insurance with 4 months remaining and was informed that I was not due any refund for the unused 4 months. Cancellation fees are way to high and customer service is poor. Emails are not responded too and telephone operators... Read more

I cancelled my pre-paid car insurance with 4 months remaining and was informed that I was not due any refund for the unused 4 months. Cancellation fees are way to high and customer service is poor. Emails are not responded too and telephone operators lack consistent information

Reviewed on 31st January 2021
Charles's avatar
Charles
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Avoid if you don't want to be ruined....

Please avoid these bunch of fraudsters. They are happy to take your money for insurance, but when you do get into an accident and want to claim, they will definitely look for a way to make sure they don't pay you and will ensure your insurance gets... Read more

Please avoid these bunch of fraudsters. They are happy to take your money for insurance, but when you do get into an accident and want to claim, they will definitely look for a way to make sure they don't pay you and will ensure your insurance gets voided and cancelled. I have put in a complaint against them and will be taking the complaint all the way to the financial ombudsman. I cannot believe that a car insurance taking out in good faith gets voided because the car had alloy wheels??? The end result is my car insurance costs has gone up from £650/year to over £3000/year due to my having to declare a policy voided by these fraudsters. Please avoid. If you choose to ignore this advice and you get into an accident or your car gets stolen and you want to claim, I can assure you you wouldn't get a penny because they will go through your policy and void it because you didn't declare you had a a sat nav!!

I have to pay over £21,000 for my car repair from my own pocket and also have to deal with the high car insurance costs due to a voided policy. Avoid these scam artists like a plague! I'm taking them to the financial ombudsman and will be posting this negative reviews everywhere so people can be forewarned.

Reviewed on 24th January 2021
Izzy's avatar
Izzy
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The definition of why I hate car insurance companies

Absolutely disgusting, money thriving company. If you want to pay £100 to cancel your car insurance then this is the company for you. Vile treatment received for a good customer that has paid their way. Will NEVER use this company again and certainly ... Read more

Absolutely disgusting, money thriving company. If you want to pay £100 to cancel your car insurance then this is the company for you. Vile treatment received for a good customer that has paid their way. Will NEVER use this company again and certainly won’t be recommending to anyone. Avoid like the plague

Reviewed on 5th January 2021
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Joanna
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