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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.66 (911 reviews)

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1.50

Based on 911 reviews, last reviewed 6th Aug 2025

67% decrease in 5 star reviews

in the past 90 days

36% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025

Verified source

Latest lowest rating:

1

DO NOT USE THEM!! Worse experience of my life, no communication, the staff do not understand their customers!! Reviewed on: 6th August 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (911)

DO NOT USE THEM!!

Worse experience of my life, no communication, the staff do not understand their customers!! Reviewed on: 6th August 2025

Reply from 1st Central Hi Stacy, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley Response date: 8th August 2025

quote changed from £500 to £750 in a week

I tried to add my daughter to my car insurance and was quoted £503. A week later we agreed to add her and I tried several times to contact the insurance which took all day, and when we got through and said we would like to go ahead they said the price was now £750 I asked why and they said they didnt know Just daylight robbery no need for it Reviewed on: 30th July 2025

Reply from 1st Central Hi Gary, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. The price of insurance is rated on a daily basis, so if a quote isn't accepted on the day, this could change. This is due to underwriting criteria, and we do advise this when a quote is run. We’ll use your comments to help improve our service. Ashley Response date: 1st August 2025

You think you’re getting a good deal with a cheap pr...

You think you’re getting a good deal with a cheap price but they do that to get your card details then they invent reasons to change your policy and charge fees higher than the cost of the entire annual amount. Pay a bit more and avoid scams. Reviewed on: 25th July 2025

Reply from 1st Central Hi Claire, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 28th July 2025

USE AT YOUR OWN PERIL

took out policy 305 pounds , policy was cancelled by 1st CENTRAL after 78 days then told me i owe them a total of 410 pounds and then set law company after me .DO NOT EVEN THINK ABOUT USING THEM , CHEAP QUOTE THEN TRY TO SCARE YOU TO PAY . Reviewed on: 23rd July 2025

Reply from 1st Central Hi T M, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 25th July 2025

Went on line, got a quote filled in the relevant for...

Went on line, got a quote filled in the relevant forms , then asked for my bank details they took all this information and right at the end they said they where unable to accept the policy . In that case why did they take my bank details ! Be very wary especially with all the on line fraud that occurs these days. Phoned them up after an hour of being on hold was answered by someone who could not explain reasons for this . Will inform all family and friends to stay well away !!! Reviewed on: 16th July 2025

Reply from 1st Central Hi John, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We're not able to insure all customers, so we're sorry we weren't able to insure you this year. We are governed by our underwriters, so wouldn't be advised why we can't insure some custoemrs. These rules can change, so hopefully we can insure you in the future. Ashley Response date: 17th July 2025

Absolute highway robbery, after opening a new car in...

Absolute highway robbery, after opening a new car insurance policy they waited 32 days (4 days after your legal right to change your mind) to tell me it was going to increase by £280 or face a £131 cancellation fee. When I disputed this on the phone the lady told me to pay or in 7 days there will be debt collectors knocking at my door. DO NOT GIVE THESE PEOPLE ANYTHING! Reviewed on: 8th July 2025

Reply from 1st Central Hi Aidan, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 9th July 2025

Avoid this disgusting scamming insurance

Avoid !!! Completed the application online all fine then after the cooling of period tell me my 5 years ncd isn't valid because it was acquired on a van even though they say they accept them from a commercial vehicle after arguing with a rude member of staff telling me a van isn't a commercial vehicle and the insurance has gone up 700 quid on top of the already ridiculous 1000 quid . Told em I wasn't interested a d they charged me over 100 quid to cancel the policy. Disgusting company Reviewed on: 5th July 2025

Reply from 1st Central Hi James, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. We advise which no claims can and can't be used in the process of setting up a policy. We also advise this on our website, here - https://help.1stcentralinsurance.com/motor/no-claims-discount/what-no-claims-discount-do-you-accept If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 7th July 2025

Avoid this scamming company like the black plagueMy...

Avoid this scamming company like the black plague My husband policy but I am down as driver. Been getting regular reminders to update proof of no claims, which I did, but it didn't seem to go through. Carried on getting reminders by text and email, although they couldn't seem bothered to reply to my emails. Eventually ring in to find out that the proof of ncd has been added all along but by their own admission, everything is delayed and they don't get round to updating. That was sorted, but suddenly he was asking about my employment. I am self employed (not something that was asked about when I got the quote) and picked the job nearest to my role as recommended on Their site. However I was down as employed (their presumption). Here's where the scam started - oh we need to change that and you are out of the cooling down period so it will be £50 admin and £30 extra -because I work at home? At home - meaning I don't really use the car much. No one can tell me why it was more. The thing is, If they had answered my queries quicker, this would have come to light quicker. I feel it's any old excuse to charge more. I could cancel, but that would cost £8 for the policy I've used, and £100 to cancel. Well, I will be taking this as far as I can, court if necessary, and I will now be a regular pain the butt on trustpilot and every other review site i can find because yes, I am that sort of person and i am more then angry. Reviewed on: 3rd July 2025

Reply from 1st Central Hi Amanda, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 4th July 2025

It feels dishonest and manipulative!! Avoid them!!

I initially received a quote over the phone, which I agreed to, and even got a confirmation email with the agreed amount. Later, I received another email saying my monthly payment would be higher than what was agreed. I had to call and go through a long, frustrating conversation just to get them to honor the original quote. Weeks later, while I was on holiday, I received another email asking to confirm some details. I called and was told my premium would increase by £150 per year because I hadn’t updated my job title after a recent promotion. I called again, spoke to a manager, and explained the entire situation — including the previous attempt to increase my payments — but was met with no support. The manager simply repeated company “procedures” and showed no willingness to help. This company clearly tries to take advantage of customers by increasing premiums after agreements have already been made. It feels dishonest and manipulative. I’m extremely disappointed and will never use their services again. Avoid at all costs! Reviewed on: 17th June 2025

Reply from 1st Central Hi Ewelina, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 18th June 2025

Will Never Insure with 1st Central Again

I’ve been a loyal customer of 1st Central for nearly four years. Never missed a payment, never made a single claim. You’d think that would count for something. Unfortunately, it doesn’t. I recently sold my car and cancelled the policy. It was my first time paying monthly for a full-year policy, and I was shocked to find out that cancelling halfway through the month — a month I’d already paid for — resulted in a £48.53 cancellation fee with no refund for the unused time. Apparently, paying monthly is actually a finance agreement, not a true month-by-month policy. It felt misleading, and left a bitter taste. Worse still, when I changed cars and tried to insure my new Land Rover Discovery, 1st Central outright refused to cover it, claiming it’s a vehicle frequently targeted by thieves. What’s the point of car insurance if the moment you actually need to insure a valuable or high-risk vehicle, they simply say no? I’ve had enough. I will never insure with 1st Central again. I expected a fair, professional service — instead I was left paying fees, denied cover, and questioning the entire point of their offering. Do your homework before choosing them. Just because they’re cheap up front doesn’t mean they’re fair in the long run. Reviewed on: 16th June 2025

Reply from 1st Central Hi Naser, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. We’ll use your comments to help improve our service. Ashley Response date: 18th June 2025

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