1st Central: Car Insurance reviews

Based on 730 reviews, last reviewed 1st Dec 2023
100% decrease in 5 star reviews
in the past 90 days
8% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:


Helpful and good value Apart from occasionally being slightly hard to understand some of the customer service reps, I found 1st Central to be handy, professional and good va... Read more Reviewed on: 24th August 2023
H's avatar

Latest lowest rating:


Scam/hidden charges Charged extra upon arbitrary request of further documents (V5C) even though I have been with 1st Central before. Avoid at all costs. Reviewed on: 1st December 2023
SR's avatar

About the Car Insurance

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (730)

Scam/hidden charges

Charged extra upon arbitrary request of further documents (V5C) even though I have been with 1st Central before. Avoid at all costs. Reviewed on: 1st December 2023
SR's avatar

£50 non-refundable arrangement fee. what a scam

I have just canceled my policy after it was renewed yesterday. There is a non-refundable arrangement fee of £50 I had to pay. Arrangement fee. Hmm. Careful with 1st central. I will try not to get a new policy from them in the future Reviewed on: 30th November 2023

Legalised criminals

Filthy company that should be investigated and ceased from trading. A pure scam. Do not have any dealings with them. They appear cheap but immediately look for holes in your policy and charge you for any changes they want to make, then they’ll look again and do the same again. Shameless. I’d happily pay double to insure with just about anyone else. The whole setup is probably just a bunch of crooked lawyers that have outsourced a customer service department to Manila. What are they really going to do for you if you have an accident anyway Reviewed on: 28th November 2023
Alex's avatar

Couldn't be worse if there was a cash prize

100% the worst company I have ever dealt with in my life. Not only the worst insurance company but the worst company. Nothing but problems which they make themselves. Went through to them from compare the market and after paying for a full year upfront, the next month was nearly daily emails of new problems they've come up with. Each time I'd sort their problem they'd somehow find a new one. They needed my v5, they needed a bill of sale, they wanted proof of everything i'd written! They accused me of being in a at fault accident, they refused the first 2 emails from Admiral of non fault accident 2 years ago! The emails weren't in pdf and they need pdf. Then my name is wrong, I've put Mike instead of Michael and 6 weeks after, they've noticed and now I need to pay them. This company is vomit inducingly horrendous and I would strongly recommend people read the reviews thoroughly before considering putting such a huge amount of trust into this untrustworthy, money grabbing, nit picking, horrible customer service group of fools. Stay clear, wish we had Reviewed on: 28th November 2023

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