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1st Central Car Insurance Reviews

Ratings based on 85 reviews Last review 2 days ago

1st Central car insurance reviews on Smart Money People come from drivers like you! You can read these honest 1st Central car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

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1st Central car insurance reviews on Smart Money People come from drivers like you! You can read these honest 1st Central car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used 1st Central before, you too can write a short 1st Central car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (85)

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25th August 2017

Absolute sham!

The very worst company i have ever dealt with period. Went with 1st central as it was the cheapest quote, stupid mistake. Never ever do business with this company. After hours and hours on the phone trying to sort out a supposed error on the...

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The very worst company i have ever dealt with period. Went with 1st central as it was the cheapest quote, stupid mistake. Never ever do business with this company. After hours and hours on the phone trying to sort out a supposed error on the application form. I ended up being charged £50 for changing my WIFES title from Mr to Mrs! Not my mistake. After several trips to the bank to get an approved letter that my wife has been in the uk since she said she had been they decided that another £50 was needed to amend the insurance documents?????? And then decide that because she had been here since 2009 which was stated in the original application that she needed to pay another £185 on top for a £700 policy, for what.... being a dirty immigrant, bunch of rascist scammers. Decided i had had enough and cancelled the policy only to be told i owed another £75, not the quoted £50 on the website for cancelling the policy. Do yourself a massive favour and stay far far away from this utter disgrace of a company! How the hell are they still trading???????

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5th August 2017

Horrible experience

Horrible experience I have with them I touched the other car and inform 1st central that is the biggest mistake of my life no body make claim against me but they put against me fault claim with out telling me I found yesterday after 2 years that 1st...

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Horrible experience I have with them I touched the other car and inform 1st central that is the biggest mistake of my life no body make claim against me but they put against me fault claim with out telling me I found yesterday after 2 years that 1st central declare I had an accident at my fault in 2015.An unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury is called accident they not even know the meaning of accident

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18th July 2017

Cheaper than most

I took out my car insurance with 1st Central - as they were very good value for money, I had to make a claim, due to my windscreen being put through by some nice kids... This was managed efficiently and within...

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I took out my car insurance with 1st Central - as they were very good value for money, I had to make a claim, due to my windscreen being put through by some nice kids... This was managed efficiently and within timescale.
Only complaint is when it came to renewing my policy, they wanted over £300 more!... Needless to say I changed insurer again to get a better deal.
But based upon the customer service - I'd give 8/10

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15th July 2017

Perfect for young drivers!

Very simple process from start to finish, all online with a website that's very easy to navigate. It was reasonably priced in comparison to many many other insurance companies and everybody I dealt with was professional, polite and helpful. Everything...

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Very simple process from start to finish, all online with a website that's very easy to navigate. It was reasonably priced in comparison to many many other insurance companies and everybody I dealt with was professional, polite and helpful. Everything I could've asked for as a young driver.

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11th July 2017

Would not recommend

I rang them to change my address as I'm moving and was informed they won't continue to insure me due to my new address, which is a nice area by the way. They told me they are going to charge me £75 for the privilege, even though I'm not the one ...

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I rang them to change my address as I'm moving and was informed they won't continue to insure me due to my new address, which is a nice area by the way. They told me they are going to charge me £75 for the privilege, even though I'm not the one cancelling the policy, and this is after waiving the cancellation fee! Terrible customer service when I complained. Please avoid this company.

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9th July 2017

Dodgy company -wouldn't trust them again

I was tempted by the low cost of annual insurance but don't be fooled. Shockingly high charges for calling their helpline and even the smallest change to your policy will incur a charge. Their breakdown cover is a joke, and when I called was informed...

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I was tempted by the low cost of annual insurance but don't be fooled. Shockingly high charges for calling their helpline and even the smallest change to your policy will incur a charge. Their breakdown cover is a joke, and when I called was informed that even though i had paid for cover, I may still be charged for assistance. That didn't matter though as they never showed up.

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5th July 2017

Poor handling of error

When I took out the policy I made a slight error in the information I provided - missed the box "when did you start living in the UK" and it defaulted to born here. Instead of allowing me to correct the error and pay the premium difference, the...

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When I took out the policy I made a slight error in the information I provided - missed the box "when did you start living in the UK" and it defaulted to born here. Instead of allowing me to correct the error and pay the premium difference, the insurer chose to void the policy, although it was still within the 14 days cool down period. They have since admitted not have handled the case fairly and trying to make amends. Still ongoing.

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4th July 2017

Car Insurance for the call centre phobic!

Very happy with the customer experience i received from 1st Central. You can do everything online from taking out your policy to updating details and even changing vehicle....

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Very happy with the customer experience i received from 1st Central. You can do everything online from taking out your policy to updating details and even changing vehicle.

I found them through a comparison website but I would now definitely recommend.

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2nd July 2017

ALARMINGLY DREADFUL COMPANY THAT STILL OPERATE? I AM NOT SURE THIS IS LEGAL...

On gathering quotes together for my impending car renewal, I went back to 1st Central because they cropped up on a site and this time round seemed to have a 5 star defacto rating. I was with them a couple of years...

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On gathering quotes together for my impending car renewal, I went back to 1st Central because they cropped up on a site and this time round seemed to have a 5 star defacto rating. I was with them a couple of years ago.

The quote that came up evaporated and no email - as promised - landed.
Of course when I got hold of them a day later - they had doubled the price. For no reason.
Now I have spent since June 10th - June 30th writing to them and calling them and using social media to this end too.
They have - to be fair - made the odd attempt to call back but their promise to sort the issue and honour the quote they provided (that I could not but because had it not been for my screen grabs - that I had taken and filed - I would have thought that I had gone insane); though the old policy expired and still they have not made contact and enabled me to buy the policy.

When I was with them a few years ago they said that there was a 'NON FAULT NON CLAIM' something or other (NO idea what) - that had suddenly landed and enabled them to add a few quid on to the policy.

I have never made this call to them and there is no recall of it.
It is not provable.
Nothing has been provided as proof.

They promised a refund because there is nothing there that enables them to add this additional charge on - yet they persist with verbally advising me about it.

I would like to know if there is a name for this modus operandi - leading people in with cheap quotes that then evaporate and then no customer service that amounts to anything other than HOT AIR. Literally. In fact hot air would be more palatable.


Sincerely,

Mrs A.S

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