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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.71 (965 reviews)

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1.71

Based on 965 reviews, last reviewed 7th Jun 2026

100% increase in 5 star reviews

in the past 90 days

8% decrease in 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Just started my third year of car insurance cover wi... Just started my third year of car insurance cover with 1st Central. Good value for money, helpful customer service, clearly laid out website and easy ... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Please avoid this company, money grabbers! I purchased car insurance and then found a more comprehensive cover for the same price, so within 12 hours decided to cancel whilst policy was pending... Read more Reviewed on: 7th June 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (965)

Not the best

They will not deduct points on licence after the insurance has started even though every other company I've been with does therefore overcharging you significantly even though the points are removed from licence Reviewed on: 29th June 2017

Really quick, easy and pain free!

Quick easy and pain free car insurance - had a lot of issues with another provider and eventually gave up on them, revoked my contract and paid slightly more for 1st Central. I wish I'd done that earlier as they really are great, approval is easy and the website allows you to log in and do everything you need to do. They even have a reward scheme! Reviewed on: 23rd June 2017

Expensive as hell!

They literally charge for everything! Change of address, adding a driver, changing the name! Reviewed on: 22nd June 2017

Good service

Bought car insurance recently got a good price and the customer service was good. Reviewed on: 30th May 2017

Excellent all round

Fantastic service from a reputable company Reviewed on: 29th May 2017

horrible company

had an policy with them last year received an email about a month before my policy expire that will get another one with a new quote instead just got an email eight days before the end of my policy stating that my policy has been renewed and money has been taken !!!!!!!!!!!!!!!! I had no idea how much or anything else when rang them long waiting time on hold and then they said we could renew your policy, also lied about being in contact with me over a phone DON NOT INSURE WITH THEM RUDE HORRIBLE PEOPLE Reviewed on: 22nd May 2017

Would avoid at all costs

1 st Central is the worst car insurance provider ever. Constantly being kept on hold for over 25 minutes. I have a 1.3 litre car which I'm currently paying £173 per month and it's due for renewal at the end of this month. My new car insurance price with them is £195 per month with my 2 years no claims (absolute rip off). I have looked elsewhere and have found cheaper insurance elsewhere for almost half the price of what I'm already paying. Would avoid this company at all costs and wouldn't recommend this company to anyone. Reviewed on: 4th May 2017

Cheap but not cheerful

I have cheap car insurance with 1st Central. This includes breakdown cover. The company themselves are quite distant and finding information when I needed it was not as easy as it could have been. The price was low, but sadly the key necessities of a good deal are often pay-for extras. I have needed recovery twice from within a mile of my home during the policy and as this is not covered, I have had to fork out. While I understand that this was an add-on, other companies would have included it. The company needs some improvement and perhaps a little more publicity. Reviewed on: 1st May 2017

Very easy to complete policy

Very helpful staff, great products to choose from. Great customer service too Reviewed on: 24th April 2017

car insurance

easy to use, brilliant price.. will do defo be insuring again Reviewed on: 7th April 2017

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