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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (891 reviews)

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1.51

Based on 891 reviews, last reviewed 8th May 2025

300% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very pleased with quote I received and they were ver... Very pleased with quote I received and they were very helpful Reviewed on: 5th May 2025

Verified source

Latest lowest rating:

1

Terrible company. AVOID!!!!! Terrible company, charged additional fees saying additional driver had fault claim. Asked for evidence which was provided and won’t accept. customer s... Read more Reviewed on: 8th May 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (891)

Terrible customer service

My non fault claim at 1st central insurance took over a month to sort. I was lied to by 1 call handler. My calls weren't logged or followed up on numerous occasions. Was left without a hire car for 3 days. The stress it caused making this claim was totally unavoidable. The only saving grace was Lee in the complaints dept, who sorted the issue out within 2 days. Reviewed on: 26th March 2015

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