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1st Central: Car insurance reviews

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1.51
Based on 903 reviews, last reviewed 17th Jun 2025
400% increase in 5 star reviews
in the past 90 days
32% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025
Verified source

Latest lowest rating:

1

It feels dishonest and manipulative!! Avoid them!! I initially received a quote over the phone, which I agreed to, and even got a confirmation email with the agreed amount. Later, I received another em... Read more Reviewed on: 17th June 2025
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Ewelina S
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1st Central Car insurance reviews (903)

Great company

4
Would recommend this company to family and friends. Reviewed on: 26th July 2016
R Lewis's avatar
R Lewis

Absolute rip-off merchants

1
Went to cancel my policy as I have got rid of my car. As soon as I cancelled the direct debit, they started posting and emailing aggressive default notices. When I called to cancel, they didn't want to charge a nominal fee (which I'd have been happy to pay), they charged £111 - which is almost as much as if I'd let the policy run out at the end of the term. Customer services were vile, refused to help, just kept telling me I'd agreed to it and had to pay it. I've read terrible stories now about how bad they are if you actually have a problem - there is no way I'd ever use them again. It's beyond belief that companies like this are even allowed to operate - they are no better than whatever the insurance equivalent of a loan shark is. Reviewed on: 22nd June 2016
Jo M's avatar
Jo M

Excellent Service

5
Purchased my car insurance with 1st Central and they made it so easy from getting the quote to the final purchase Reviewed on: 31st May 2016
Nichola Legge's avatar
Nichola Legge

Terrible service

1
Worst service. Renewed last April and had nothing but problem every single month. Kept sending me a default notice - even though they were at fault and failed to take my monthly payment out. I had to telephone every single month for them to take the payment. Cancelled and paid the remainder of the policy and they still took a card payment 1 week later even though I had cancelled and paid off. they have taken payment without my authorisation! THEFT and FRAUD spring to mind. DO NOT USE - CHEAPER IS NOT ALWAYS BETTER!! Reviewed on: 20th March 2016
Lmarie's avatar
Lmarie

CheekyCharges Campaigner

3
They say you can change details online for cheaper than if youwere to call them however it would not work for me so i had to call them to change my address Reviewed on: 11th March 2016
Jess Lambert's avatar
Jess Lambert

CheekyCharges Campaigner

3
Ok very basic currently looking around for other offers Reviewed on: 29th February 2016
Indi Sapara's avatar
Indi Sapara

Took ages to sort out an accident that was not my fault!

2
My car was hit when parked by a truck. 1st Central said they'd take control of the claim but simply handed it over to a shady third party claims management company, and then refused to discuss the matter further with me. They eventually compensated me for the inconvenience but come January I'll be moving my policy to someone else. Reviewed on: 10th November 2015
Chris Redman's avatar
Chris Redman

Smooth operation from the start to the end

5
he customer service are excellent and I have no issues with them and even get multi-car discount. I am very pleased and look forward to be insured by them for next year Reviewed on: 5th November 2015
mastergarner's avatar
mastergarner

Would never recommend 1st central insurance

1
Changed car from 2 litre 7 seater Galaxy to 1 litre Ford Focus. They did not lower premium instead put it up with admin fee. Then they said they would charge me £175 if I wanted to cancel. I could have got a policy elsewhere for £12 per month but I have to pay £ 33 per month for a 1 litre car as I can't afford the cancellation fee Reviewed on: 12th October 2015
Amanda's avatar
Amanda

Disgusting customer service, would give 0 stars if I could.

1
1st central are trying to charge me for a non disclosure that I did in fact disclose. After getting no where on the phone and being called a liar by two members of staff, I decided to write on their Facebook wall. They have now deleted my comments on their wall. Absolutely disgusted, avoid, avoid, avoid! Reviewed on: 28th August 2015
Jodie's avatar
Jodie

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