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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.68 (924 reviews)

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1.53

Based on 924 reviews, last reviewed 6th Sep 2025

No new 5 star reviews

in the past 90 days

41% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

I have used this company before, and have never had... I have used this company before, and have never had any problems. Reviewed on: 6th September 2025

Latest lowest rating:

1

I have never had such an appalling experience with a... I have never had such an appalling experience with a company in my life. 1st Call Central Car Insurance has shown me exactly how NOT to treat a custom... Read more Reviewed on: 5th September 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (924)

Happy with the company's offer

Only a week with 1 st Central. happy with the offer so far ! Hope it all goes smoothly for the whole period ! Reviewed on: 16th October 2016

Insurance Without a Fuss!

Considering how onerous finding and then joining insurance companies can be, this was a walk in the park! I was happy to find that the quote I got through a price comparison website is exactly what I ended up paying. (It has not always worked out this way, believe you me.) When I elected to insure with 1st Central everything just went smashingly well. I did not have trouble getting my documents, and of course, I could do anything else online. That is how it ought to be, because I have no time for being held up by a voice message that, "we are very busy today"! (And invariably it is the same message every day! Thank you for doing it the easy way. Keep up the good work, or else, with very fickle customers these days, you will be left alone. Reviewed on: 14th October 2016

Unexpected Extras from 1st Central

I recently took out a policy with 1st Central, as they were the cheapest around with the best cover. I was surprised that they sent me details of a website where you can also get cashback and discounts on vouchers etc, free for thos who have insurance with them. Also, no hassle with the policy which I took out and can amend online. Reviewed on: 13th October 2016

A complete scam of a company

Don't be fooled by there cheap price, as the saying goes if its to good to be true. Well these people are out to sting you by admin charges to bring thier price to the correct market value. Had noting but problems from the very start we did not know if we were insured or not as there system was supposedly down for 72 hours, then there email system was not working. after a 53 minute wait on the phone they confirmed that we were insured then to receive there first letter asking for proof of everything or £ 75.00 admin charge. Reviewed on: 7th October 2016

Fantastic

Easy to deal with, quick and efficient, no complicated jargon, felt very satisfied when received quote for insurance Reviewed on: 5th October 2016

very bad customer relations

I purchased insurance with this company and filled out their form they asked if I had a claim I said no as I cancelled it with my previous insurance company and their policy too they loaded me up with a £150 further payment when you call them they take ages to answer and put you on hold for over 30 minutes DONT DEAL WITH THEM A TOTAL WASTE OF MONEY IF ANYONE DECIDES TO READ THIS Reviewed on: 3rd October 2016

I'm so disappointed, they ask me for 15 years back documents.

I do not recommend this company at all, 1st I had a quate from comparing the market when I spoke to one of the assistants she increased the price, 2nd they ask me for back to 15 years document which I have never been asked, I have 12 yrs NCB. 3rd I purchased fully comprehensive, BUT they do not allow me to drive any other car such as friend or family again this is my first car insurance with comprehensive and do not permit me to drive other cars. I DO NOT RECOMMEND THIS COMPANY AT ALL, they offer me £30 Amazon voucher to recommend them to anyone; this is my recommendation I do not need £30 voucher. Reviewed on: 29th September 2016

Disgraceful, stay away

I am currently in a dispute with them, they took £444 from my account without permission. Reviewed on: 27th September 2016

Poor Service, Avoid At All Costs

Did not send out the policy documents, over a week later wanted to put up the insurance by £288 because I made a mistake on the for. Cost me to leave them even though it was within 14 days of joining them. Reviewed on: 26th September 2016

Avoid

Only two weeks into my policy and I have had serious problems with this outfit. They do not acknowledge any correspondence, preferring instead to send out automatic letters saying you haven't provided documents or made payment when you have. To cap it all their adjustment fees are excessive so it's difficult to get rid of them. Will not be renewing with them. Reviewed on: 24th September 2016

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