AVOID THIS COMPANY

Horrible experience and Autonet refused to pay back money owed.

Reviewed on 27th April 2022

Chewy Kee

Rip Off - read the small print as you can't get out of their policies

Just another usncrupulous insurance company. As soon as you need to make any changes to your policy you will discover that you can't. You're locked in and the fees to get out are extortionate.

Reviewed on 26th April 2022

Mbu

Rip off

Went with them because they were lowest premium, what a mistake l am sorry now. I needed to remove a private plate on my vehicle so change the registration number on my policy most insurance companys allow this free online but autonet charge £17.50 becau Read more

Went with them because they were lowest premium, what a mistake l am sorry now. I needed to remove a private plate on my vehicle so change the registration number on my policy most insurance companys allow this free online but autonet charge £17.50 because they only use agents to process changes to your policy you cant do it yourself via an on line website. When I came to cancel my policy again only allowed through calling an agent, they charge £50 company fee and then another £50 broker's fee, so £100!!
Totally unacceptable other companies do not charge such high amounts.they told me it would have been even higher if I had opted for monthly payments and not a one off annual payment.
Total ripoff I would never use them again or advise anyone else to do so.

Reviewed on 20th April 2022

Gary

Dreadful service

Avoid this company their level of service is dreadful even for an insurance company

Reviewed on 8th April 2022

Bobby Dazler

Will never use again

Very heavy handed, unscrupulous company, just been ripped off, when cancelling a policy.

Reviewed on 8th April 2022

Stephen Glendinning

Rip Off renewals

Wanted to change my car, they wanted extra £200. yet when I went on comparison site Autonet were 5 of the 4 cheapest at an additional £29 what a con its disgusting do they think we're stupid - don't trust them

Reviewed on 4th March 2022

S

RIP off renewels

Autonet said they sent renewal notices but they did not , took a years payment unauthorised Only knew because paperwork actual came the year after trying to renew again Disgraceful !

Reviewed on 19th January 2022

Dex Gott

Scam artists

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the excu Read more

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the excuse to rip people off so now it’s costing me £217 for a policy I did not want or ask for theft of the highest order these people should be in prison for white collar crime

Reviewed on 3rd December 2021

D Mc

Will never use this inept company again.

Was passed on to Autonet by AA, when AA stopped doing vans. After ringing regarding an accident claim, Autonet passed me on to Allianz (another I won't use), Allianz passed me to Autonet, who passed me to either AA or back to Allianz, this went on for a Read more

Was passed on to Autonet by AA, when AA stopped doing vans. After ringing regarding an accident claim, Autonet passed me on to Allianz (another I won't use), Allianz passed me to Autonet, who passed me to either AA or back to Allianz, this went on for a day! on the phone, Autonet calls being premium rate.. Autonet couldn't find that I had no claims protection and legal protection, passing me back to AA, who said, 'we no longer do vans, ask Autonet', who then passed me back to Allianz, who said, 'That's not part of our cover, Autonet deals with that side', Eventually Autonet said, we think you are covered for legal protection but not sure who with, eventually giving me a number to call, which was answered by an irate private householder who kept receiving those calls. At one point, Autonet person transferred me to a department that didn't exist, it was just the reception number, they knew nothing of it. Between Autonet and Allanz, they stitched me up by claiming they had a pic of the other vehicle stopped on the verge, as having attempted to avoid the accident (I had driven onto the verge), a picture I HAD TAKEN, and kindly sent to the other driver too, just of the damage (not the accident scene), and AFTER we had parted the cars and I had suggested she drive onto the grass so other vehicles could pass. I gave up bothering with it all. Months later, I sent email to Allianz and Autonet to see what the result was, regarding no claims, and being able to claim my no claim excess costs off the other insurer. They said, 'this has all been resolved', and sent a misdated copy of their 'apparent' letter to me (which I'd never seen before), later sending another copy with a different date. Ridiculous.

Reviewed on 30th October 2021

Gary Andrews

Very poor customer service - Beware

I recently purchased car insurance from Autonet and was very disappointed with the customer service I received. There was a query regarding a windscreen replacement that I had done a while ago. I phoned them and this was resolved within 5 minutes. Despite Read more

I recently purchased car insurance from Autonet and was very disappointed with the customer service I received. There was a query regarding a windscreen replacement that I had done a while ago. I phoned them and this was resolved within 5 minutes. Despite me carefully wording an email, they ignored it and sent rude emails insisting on charging me an "admin fee" despite no changes at all to the policy and this was before cover had even began! I would have cancelled out of principle but no doubt they would have charged me a "cancellation fee" so have reluctantly left it. Suffice to say I will never be putting any further business through this company and neither will any of my friends or family.

Reviewed on 1st October 2020

Andrew

Unethical

A joke company that bids on insurance quotes that aren't true, 2 sec after buying they try to get more money out of you. If you don't play their game they scam it and make you out of balance instead to fully refund for not using their insurance policy. Ab Read more

A joke company that bids on insurance quotes that aren't true, 2 sec after buying they try to get more money out of you. If you don't play their game they scam it and make you out of balance instead to fully refund for not using their insurance policy. Absolutely ridiculous and unethical!!

Reviewed on 18th May 2020

Razvan Sencu

Do not use autonet insurance scam rip off merchants

Do not use autonet insurance scam rip off merchants Rip off merchants waited for my policy to start before they flagged up a mistake in the details of a named driver on the policy. Put me over a barrell basically had to pay £50 plus 4 days cover at £10 a Read more

Do not use autonet insurance scam rip off merchants
Rip off merchants waited for my policy to start before they flagged up a mistake in the details of a named driver on the policy. Put me over a barrell basically had to pay £50 plus 4 days cover at £10 a day to cancel the policy and start a new one even though the cover had only started that day because it was a Friday the cancelation does not come up until the next working (Monday) day another con.my other option was to pay over £100 to keep the policy. Customer service was terrible spoke to two different people both were rude explained to them how me and my wife were both on furlough and money was tight they didn't care they would rob your grans false teeth. I would advise everyone to avoid this company glad I cancelled and got cover elsewhere.

Reviewed on 17th April 2020

martin

CONSUMER WARNING!!!!

CONSUMER WARNING!!!!! I have been trying to cancel this policy for over a week but it seems impossible. I called Autonet insurance last Wednesday 18th of September 2019 6 times and wires over 30 minutes on hold to they can elations team. I finally got th Read more

CONSUMER WARNING!!!!!
I have been trying to cancel this policy for over a week but it seems impossible. I called Autonet insurance last Wednesday 18th of September 2019 6 times and wires over 30 minutes on hold to they can elations team. I finally got through to an agent who advised that she cannot cancel the policy and all the cancellations team are busy. She advised that she will pass it through to a supervisor who will call me back before 7pm. They never called me back. On Friday 19th September 2019 I tried to call them again numerous times spending hours on hold and never got connected. I looked at TrustPilot to find that a lot of people were having the same issue so i sent the following email.
Hi
I have been trying to contact you since Wednesday last week. You have promised multiple times to call me back and failed. I would like you to call me and cancel my policy ASAP before I have no choice but to review my experience publicly.

Thanks Adam

There response was as follows:

Thank you for that information and I have passed on your details so you should receive a call back shortly. I want to make you aware that we have a different postcode for you, so you will need to provide the address we hold on file to the agent that calls you to pass data protection.

I then received a call 4 hours later from autonets cancellation team. The advisor confirmed to me that the policy was now canceled. GREAT FINALLY!
Then 1 week later I receive the following letter via the post from Autonet:
We refer to your goods/commercial vehicles policy and your recent call to Autonet regarding the cancellation of this insurance. As the full cancellation procedure has not been completed we can confirm your policy is active. If you wish to discuss further please contact our office.
Assuring you of our best attention at all times. WHAT?
So back to square one, I call and sit on hold for 30 minutes to the cancellation team. I then connect at the point I start writing this review. But no one speaks. I can hear their staff in the back ground talking about the weekend and how pleased they are that it’s Friday. In fact I am still connected and can still hear them having a knees up now 34 minutes and 12 seconds later. I MEAN WHAT IS THE AGENT DOING?
I have recorded all the background chatter. I wonder if their supervisor will be interested in hearing it? APPARENTLY AT THE MOMENT THEY ARE READING EACH OTHERS EMAILS.
I wonder if they are going to cancel my policy down. I have had no choice but to cancel my direct debit but I would really like to get the policy cancelled officially.
Policy reference number: 2601603/10/a7T
I’m going to hang up on them now all the singing from the staff in the back ground is not even in tune.

Reviewed on 27th September 2019

Adam

Windscreen Claims Scam!

So I get a quote for car insurance and pay the full amount then get a letter a few days later telling me I ow an extra £80 because I have made a claim on a windscreen. 9 years NCD is unaffected but they just put the policy price up instead. What a con! Wh Read more

So I get a quote for car insurance and pay the full amount then get a letter a few days later telling me I ow an extra £80 because I have made a claim on a windscreen. 9 years NCD is unaffected but they just put the policy price up instead. What a con! What is the point of having protected no claims if they can back door the increase by just putting your policy up instead. This should not be allowed and is completely unfair.

Reviewed on 2nd September 2019

Graham Dean

RIP OFF

To charge a cancellation fee of £80 is disgraceful. It should be illegal, I shall be writing to my MP. Terrible company.

Reviewed on 13th June 2019

Bill B

Absolutely dreadful - now trying to take money not owed them

I have told them now THREE times (on their OWN site) that I do NOT want to renew with them. Each time "Donna" acknowledges the post - and then seems to do absolutely nothing. Another email telling me to renew and another SMS message telling me they Read more

I have told them now THREE times (on their OWN site) that I do NOT want to renew with them.

Each time "Donna" acknowledges the post - and then seems to do absolutely nothing.

Another email telling me to renew and another SMS message telling me they have been unable to take money.

They email you with a "donotreply" email address and message you from an SMS service you cannot reply to - and fail to act on any other form of communication. Have ended up now going to the ombusdman.

Utterly dreadful shower. Another years No Claims (9 years) and it is rewarded by another hike in premiums that other companies on the compare websites seem able to avoid.

Avoid this company - they TOTALLY ignore instructions NOT to renew - and do their best to take money regardless.

Untrustworthy.

Reviewed on 24th April 2019

GMT

Rip off

Had a cover with this company for a year, which was quite difficult in a sense that one of our vans got stolen and then the new one got vandalised twice. We asked for help and advice from them which they were happy to offer. However, when trying to renew Read more

Had a cover with this company for a year, which was quite difficult in a sense that one of our vans got stolen and then the new one got vandalised twice. We asked for help and advice from them which they were happy to offer. However, when trying to renew our policy, the quote was way too high compared to other insurers. After going with Acorn Van insurance instead, we went back to ask for the No Claims Bonus certificate. I used the online service where you speak to a representative who assured me that it was 5 years and that it will be sent to our email address. A week later nothing came through so I got in touch again. Apparently it was now zero years NCB as we made claims on the policy. I asked why no one bother to explain that we would lose all 5 years before proceeding with the claims, to which they responded that it's not something they are required to do. They then admitted that they should have kept us informed and that it was a mistake to say we had 5 years when we didn't, promising to settle the difference between the cost of 5 years NCB and 0 which we now have. Following a brief conversation with Acorn, they said it was £1051.84. Guess what happened? They refused to cover any of it now and won't talk to me any more regarding this. It's common sense to keep your customers in the loop and help them when they are in need. Leaving a review everywhere I can, reporting them using my team everywhere I can and seeking advice from Citizen Advice Bureau as well as our solicitors. Ripped us off big time!

Reviewed on 3rd December 2018

Artjom Aleksandridis

Problem Fixed

I had an issue with Autonet and escalated my issue to the complaints department. My complaint was resolved fairly and to my satisfaction.

Reviewed on 24th April 2018

deB

Gave me the best quote

Helpful,friendly,and polite staff

Reviewed on 9th August 2017

Martin davy

Scammers

Very difficult to resolve anything no clear email expensive phone number

Reviewed on 8th July 2017

Jake Daniel Slater Hanley