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Autonet Insurance: Van Insurance reviews

Name: Van Insurance
Rating: 1.29 (34 reviews)

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1.15

Based on 34 reviews, last reviewed 23rd Oct 2024

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

3 star

2 star

91%

Latest highest rating:

4

Problem Fixed I had an issue with Autonet and escalated my issue to the complaints department. My complaint was resolved fairly and to my satisfaction. Reviewed on: 24th April 2018

Latest lowest rating:

1

Potentially acting fraudulentlly I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he was not a named driver. That was fin... Read more Reviewed on: 23rd October 2024

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At Smart Money People, we collect Autonet Van Insurance reviews from customers like you. If you're thinking of getting Autonet Van Insurance check out our reviews, or if you're an existing Autonet customer - please share your experiences with our community in order to help out others!

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Autonet Insurance Van Insurance reviews (34)

Potentially acting fraudulentlly

I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he was not a named driver. That was fine, he is paying me out of his own pocket. No claim made. So I had to find another van Today they will not swap over or refund my policy because there is an open claim, even though they told me there is no cover. I checked there is no claim with the underwriters or the Accident Management Company. I have now wasted 3 hours this morning getting passed from one department to another. Still on the phone waiting. In dealing with Insurance Companies for 33 Years this is one of the worst companies to deal with. They decided to keep the money even though there has been no claim. No allowed to speak to a supervisor. Reviewed on: 23rd October 2024

AVOID AT ALL COSTS

Shared n FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN HELPFUL & I WOULD ADVISE TO STAY AWAY Reviewed on: 21st October 2024

Diddy insurance company

Quote went through then changed it because of a claim my named driver wife never had, and wanted £200 more to add her or £200 admin to take her off as the 2nd named driver. So I cancelled and they still wanted £25 even though it was less than 5 days since the policy started. I’d avoid at all costs, as I reckon they’d be a nightmare if making any claim. Reviewed on: 10th October 2024

Do not use they are crooks, customer service is abso...

Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the vehicle and they are telling me i still need to pay. Reviewed on: 17th September 2024

JUST DONT USE THEM

Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was no refund to me and i owed them money for early cancellation. Reviewed on: 5th October 2023

Avoid

Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more phonecalls that were hard work, customer service diabolical, still owe me money. Reviewed on: 4th October 2023

Any excuse to get money out of you

Be aware of all the additional fees £176 to change your address Look into everything before you take out your policy with this conning company Reviewed on: 6th September 2023

Dont trust them.

Been a loyal customer for a few years. But found my renewal quote had gone up by over a hundred pounds. So went on a comparison site and saved myself over a 130 pounds. Also found a quote from autonet for a 100 pounds cheaper than their so called cheapest available quote that they had sent me via email 2 days earlier. Not impressed! Never accept their renewal quote and shop around is my only advise. No rewards for loyal customers!!. Reviewed on: 10th February 2023

Let downs

Left me right in the shit paid 800 for full year insurance and because I made an enquiry on an old policy not a claim they have now cancelled my policy saying I should of declared it even tho its not a clain and told me cheapest they can do now is 1700 pound and offered me 550 back absolute arse holes messed me right up for work now especially when got 2 baby's to feed absolute let downs Reviewed on: 24th September 2022

Beware of this company

Terrible company... Be aware when you insure with Autonet, your not actually with them direct. I paid Autonet was insured by Swindon Insurance who was a broker for Southern Rock insurance, the finance is completed with Close Brothers Finance, but the tool cover is with RSA Group. 1 POLICY 5 COMANYS TO DEAL WITH. They are quick to cancel your policy and add charges! BEWARE Reviewed on: 24th September 2022

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