Your Van Insurance Reviews (10)
Absolutely dreadful - now trying to take money not owed them
I have told them now THREE times (on their OWN site) that I do NOT want to renew with...
Read more I have told them now THREE times (on their OWN site) that I do NOT want to renew with them.
Each time "Donna" acknowledges the post - and then seems to do absolutely nothing.
Another email telling me to renew and another SMS message telling me they have been unable to take money.
They email you with a "donotreply" email address and message you from an SMS service you cannot reply to - and fail to act on any other form of communication. Have ended up now going to the ombusdman.
Utterly dreadful shower. Another years No Claims (9 years) and it is rewarded by another hike in premiums that other companies on the compare websites seem able to avoid.
Avoid this company - they TOTALLY ignore instructions NOT to renew - and do their best to take money regardless.
Untrustworthy.
Rip off
Had a cover with this company for a year, which was quite difficult in a sense that one of our vans got stolen and then the new one got vandalised twice. We asked for help and advice from them which they were happy to offer. However, when trying to...
Read moreHad a cover with this company for a year, which was quite difficult in a sense that one of our vans got stolen and then the new one got vandalised twice. We asked for help and advice from them which they were happy to offer. However, when trying to renew our policy, the quote was way too high compared to other insurers. After going with Acorn Van insurance instead, we went back to ask for the No Claims Bonus certificate. I used the online service where you speak to a representative who assured me that it was 5 years and that it will be sent to our email address. A week later nothing came through so I got in touch again. Apparently it was now zero years NCB as we made claims on the policy. I asked why no one bother to explain that we would lose all 5 years before proceeding with the claims, to which they responded that it's not something they are required to do. They then admitted that they should have kept us informed and that it was a mistake to say we had 5 years when we didn't, promising to settle the difference between the cost of 5 years NCB and 0 which we now have. Following a brief conversation with Acorn, they said it was £1051.84. Guess what happened? They refused to cover any of it now and won't talk to me any more regarding this. It's common sense to keep your customers in the loop and help them when they are in need. Leaving a review everywhere I can, reporting them using my team everywhere I can and seeking advice from Citizen Advice Bureau as well as our solicitors. Ripped us off big time!
Scammers
Very difficult to resolve anything no clear email expensive phone number
Avoid Avoid scammers
ATTENTION, AVOID.This is company of scammers! Be warned, they ripped me off very bad and there is nothing I can do about it. Took out my policy with them 16 days ago, set up DD,no problem. Sold my car, so phone up to cancel. I accept the small print...
Read more ATTENTION, AVOID.This is company of scammers! Be warned, they ripped me off very bad and there is nothing I can do about it. Took out my policy with them 16 days ago, set up DD,no problem. Sold my car, so phone up to cancel. I accept the small print of a £79 cancellation fee, then a further £117 to cover a late payment on the DD. No way, then I see in the reviews this is their common scamming practice!!
You must avoid this company and spare yourself the frustration of being legally ripped off.
worst
avoid them. After changing the address, they charged us £35 "insurance arrangement fee" plus increased the insurance price by £300 a year, that resulted £741 a year! the value of our car is £750. Such a rip off! when trying to get to them over phone , ...
Read moreavoid them. After changing the address, they charged us £35 "insurance arrangement fee" plus increased the insurance price by £300 a year, that resulted £741 a year! the value of our car is £750. Such a rip off! when trying to get to them over phone , always being told someone would get back to me that never happen. Took me 6 month to cancel the insurance and we still been charged £75 cancellation fee! stay away from them.
Scam artists!!!!!
Well where do u start long story... cut it...
Read more Well where do u start long story... cut it short.
Choose this company if you'd like to be ripped off.
This company think it's ok to wack a extra 300 pound on your insurance policy nothing you can do about it I only had 3 installments left..When they did this .
Awful customers service.
When trying to contact them they tell you we will call you back.. oh and never do..
Leave you on hold constantly if you attempt to call them....
No consideration for others. But conning people.
Mangers/supervisor to scared to come on the phone to resolve there problems...
Please take this advise and stay well away..... you will defo be out of pocket with these...