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Autonet Insurance Insurance Broker Reviews

Ratings based on 34 reviews Last review 2 weeks ago

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us...

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Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


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Your Insurance Broker Reviews (34)

7th November 2019

Awful unethical company

Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. ...

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Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. I requested that they let me cancel the policy so we can go elsewhere, but they will charge £80 to cancel. I have gone through all the complaints and they are not budging. Completely crooked and unprofessional.

23rd October 2019

Outrageous charges

I took out a policy in March and paid for the whole year at about £270. We changed our car in September and they wanted a further £189 for the final 7 months. I understand the car is newer and costs more however I decided that was very expensive so c...

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I took out a policy in March and paid for the whole year at about £270. We changed our car in September and they wanted a further £189 for the final 7 months. I understand the car is newer and costs more however I decided that was very expensive so cancelled. For the remaining 7 months they refunded me £8 when, after a long discussion said they would refund nearer to £50. I would not recommend this company at all. Their charges are outrageous!!!

19th October 2019

Fraudulant and hidden charges, and that's just the start.

An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with...

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An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with it.

Refused to accept proof of no claims, arguing that it was being used on another vehicle, when it wasn't.

Made my Mother feel so intimidated and upset that she cancelled the policy and moved her business elsewhere. All this because of Autonet's threats to cancel the policy, despite having submitted the no claims satisfactorily and within the time frame specified.

The documents clearly state 'you may cancel within 14 days OF RECEIVING YOUR POLICY DOCUMENTS!'

The policy was cancelled within 8 days of receiving the documents, as we receive documents by post. Autonet now arguing that we have documents online, when we do not - our documents were selected to be received by post. Yet another fraudulent excuse to charge an extra fee!

Hidden charges for cancellation from the underwriter too that are NOT detailed in the policy paperwork. Autonet cancellation fee, underwriter cancellation fee and over-inflated time on cover fee that does not amount to the number of days on cover on a pro-rata basis.

£435 policy to start with and a £281 refund after cancelling within 15 days, only 5 days after receiving the documents.

£154 charged for cancelling a policy due to Autonet's own refusal to accept a formal document from the previous insurer and accusing a policy holder of being a liar. An absolutely ridiculous amount.

Hidden charges, fraudulent charges and very poor customer service.

Fraud and theft by deception at it's finest.

14th May 2019

Steer clear of Autonet

Bought car insurance through compare the market with auto net paid £250 next day they sent car insurance documents and they increased premium to £340 because a non fault accident wasn’t declared so phoned them they said they wouldn’t remove the £90 ext...

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Bought car insurance through compare the market with auto net paid £250 next day they sent car insurance documents and they increased premium to £340 because a non fault accident wasn’t declared so phoned them they said they wouldn’t remove the £90 extra they charged as it was the broker that charged them so I went back online corrected error on application and insurance quote came through at £275 , £65 cheaper , they still weren’t interested so I wanted to cancel policy they said it would cost £50 I said the policy hadn’t even started yet so she got her manager and reduced it to £20 cancellation charge so needless to say I went with a more trustworthy company the RAC . Who are these morons working in these businesses making stupid decisions and ultimately losing a sale ?

19th April 2019

Incompetent and unreliable

Incompetent and unreliable insurance broker....

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Incompetent and unreliable insurance broker.
This broker failed to pass the correct details of my insured vehicle to the insurance company.
A claim I made was initially rejected by the insurance company and my policy was voided.
This came as a direct result of the incompetence of Autonet Insurance services not correctly recording my insurance requirements.
I would give them no stars if I could.
If you don’t want the risk of problems with your insurance policy don’t use this company.

3rd April 2019

rip off cancellation fees

took out a 12 month contents/ bricks&mortar policy in march 2019 at a cost of 93 pounds, had to cancel one month later and was charges 65pounds to cancel. no doubt all explained in the 'small print' but seriously excessive. tried to put this review on...

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took out a 12 month contents/ bricks&mortar policy in march 2019 at a cost of 93 pounds, had to cancel one month later and was charges 65pounds to cancel. no doubt all explained in the 'small print' but seriously excessive. tried to put this review on their website but not allowed!!!!!!!!! PLEASE PLEASE BE AWARE OF THEIR CANCELLATION FEES WHEN CONSIDERING THIS COMPANY.

7th February 2019

Rip off

There should be a zero rating - just so you know this company rips off people when they have to cancel their insurance .... my insurance cost me £275 and when I cancelled 3 months later I got back £75 so that's equivalent to over £800 pa prorata ... t...

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There should be a zero rating - just so you know this company rips off people when they have to cancel their insurance .... my insurance cost me £275 and when I cancelled 3 months later I got back £75 so that's equivalent to over £800 pa prorata ... that's disgusting !! I have another policy with them and rest assured I will not be using Autonet insurance again !! I suggest you stear clear !!

28th November 2018

awful company

Firstly i have to say just how difficult it is to communicate with this company. over the last 10 days ive been on hold for an advisor for over an hour and a...

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Firstly i have to say just how difficult it is to communicate with this company. over the last 10 days ive been on hold for an advisor for over an hour and a half!
when i originally took out the policy which was in joint names previously with adifferent insurer, i was told that the no claims is transferable between spouses on a joint policy. so i duely paid my deposit etc. a couple of days later i got an email, (no-reply address) saying our no claims wasnt valid, tried calling, on hold etc, tried web chat , not working, this went on for several days, before my wife eventually got through during the day. was told she would need a new quote, as the underwriter wouldnt accept the no-claims, even though she was named, with 9+ years no claims! new quote several hundred pounds dearer. Unsurprisingly, she turned down the quote and asked for the policy to be cancelled and we would return to our old insurer. not a problem, they would email me as id set up the policy originally.
No email, we got the vehicle covered with the old insurer and almost 2 weeks past before autonet decided to WRITE telling us we owed nearly £100. this was after £90 being paid in deposit and first dd taken from bank less than 7 days later! ( like most people we pay monthly because we cant afford to pay in one go, but autonet decide its ok to charge you twice in your first month!!!!!)
now my saga of trying tom contact them to sort out the excessive charges started , on hold with no answer , web chat not working at evenings, then when i did once get an answer, wrong department , i needed someone who works, 9-5:30 difficult when i work 6am -6:30 pm . advisor wasnt even interested in taking my number or providing alternative contact method ie email .
finally today ive managed to get a working email address requesting a full breakdown of the final bill, which i have to say if they have put any extra charges on , ill see them in court! in short they are a terrible company , who edits reviews, proposes online availability but is in fact probably the most difficult company ive ever had the misfortune to use in 35 years of driving and riding. If you have and accident or need to claim or just contact outside of office hours, god help you. because they are not interested at all, customer service is merely a phrase they like to use, not adhere to!!!
i for one will never recommend or use again, even to th point of paying much more if i had too!

17th November 2018

Absolutely awful

Tried to renew policy couple of days ago on line as there was a discount of £20. Tried twice on my PC and once on my iPhone only to have it rejected with a problem and to call them. Called them up and a so called Insurance clerk told me that he had ...

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Tried to renew policy couple of days ago on line as there was a discount of £20. Tried twice on my PC and once on my iPhone only to have it rejected with a problem and to call them. Called them up and a so called Insurance clerk told me that he had manage to do it. I asked him to renew it then so I could pay them and get my discount and he said he cannot do that. He was not very helpful.
I decided to get my wife try on her iPad, but it still came up with errors. I gave up then and decided to change the broker and got a better deal. £80 better deal. I had been with this broker for quite a few years with two vehicles. Just shows there is no loyalty to existing customers. Summing up, good riddance

17th September 2018

Cancelled

Try set up my car insurance...

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Try set up my car insurance online.
Try set up my car insurance online.. Before finish. Message with error was show then can't finish setup and I have to call service center. So I set up insurance with other company. Next day I saw on my bank account they charge deposit 30£. Then I get email from them about my new insurance. Immediately call them with cancel my policy. Advaiser told my they will charge my for one day about 25£ plus cancellation fee 60£. What about 14 days cancellation right. Don't mention that was something wrong with they online service when i try set up new policy.

17th September 2018

Cancelled

Try set up my car insurance...

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Try set up my car insurance online.
Try set up my car insurance online.. Before finish. Message with error was show then can't finish setup and I have to call service center. So I set up insurance with other company. Next day I saw on my bank account they charge deposit 30£. Then I get email from them about my new insurance. Immediately call them with cancel my policy. Advaiser told my they will charge my for one day about 25£ plus cancellation fee 60£. What about 14 days cancellation right. Don't mention that was something wrong with they online service when i try set up new policy.

17th September 2018

SCAMMING RIP OFF MERCHANTS

They lure you in with cheap quotes then when youve paid your deposit/policy they try to get a lot more money out of you be saying you have had accidents you haven't. The accident I apparently had was with a vehicle reg that doesn't even show up on...

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They lure you in with cheap quotes then when youve paid your deposit/policy they try to get a lot more money out of you be saying you have had accidents you haven't. The accident I apparently had was with a vehicle reg that doesn't even show up on gov.uk. Had policy for 5 days and told them in not paying an extra £800 so cancel the policy. For that I lost my deposit £70 and apparently now owe them £16. Will see you in court pal! Robbing toads! I'm taking this to the insurance ombusdmen.
BE WARNED THEY ARE NOTHING BUT A CON.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

3rd November 2017

forced to pay cancellation fee

After an auto renewal, one month in we had to cancel the insurance because we got a new car and insuring the new car with autonet was much more expensive than other insurers. Autonet demanded that we pay £82.79 to cancel the contract. I don't care ...

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After an auto renewal, one month in we had to cancel the insurance because we got a new car and insuring the new car with autonet was much more expensive than other insurers. Autonet demanded that we pay £82.79 to cancel the contract. I don't care that it may be in the small print but this is unacceptable and I am a very unhappy customer.

I made a mistake, it was actually £128 they charged us, this is over 50% of the actual premium!! I phoned up and after demanding to speak to a manager because the agent was talking over me, they cut me off. I will be taking this further.