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Autonet Insurance Insurance Broker Reviews

Ratings based on 26 reviews Last review 1 month ago

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us...

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Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


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Your Insurance Broker Reviews (26)

28th November 2018

awful company

Firstly i have to say just how difficult it is to communicate with this company. over the last 10 days ive been on hold for an advisor for over an hour and a...

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Firstly i have to say just how difficult it is to communicate with this company. over the last 10 days ive been on hold for an advisor for over an hour and a half!
when i originally took out the policy which was in joint names previously with adifferent insurer, i was told that the no claims is transferable between spouses on a joint policy. so i duely paid my deposit etc. a couple of days later i got an email, (no-reply address) saying our no claims wasnt valid, tried calling, on hold etc, tried web chat , not working, this went on for several days, before my wife eventually got through during the day. was told she would need a new quote, as the underwriter wouldnt accept the no-claims, even though she was named, with 9+ years no claims! new quote several hundred pounds dearer. Unsurprisingly, she turned down the quote and asked for the policy to be cancelled and we would return to our old insurer. not a problem, they would email me as id set up the policy originally.
No email, we got the vehicle covered with the old insurer and almost 2 weeks past before autonet decided to WRITE telling us we owed nearly £100. this was after £90 being paid in deposit and first dd taken from bank less than 7 days later! ( like most people we pay monthly because we cant afford to pay in one go, but autonet decide its ok to charge you twice in your first month!!!!!)
now my saga of trying tom contact them to sort out the excessive charges started , on hold with no answer , web chat not working at evenings, then when i did once get an answer, wrong department , i needed someone who works, 9-5:30 difficult when i work 6am -6:30 pm . advisor wasnt even interested in taking my number or providing alternative contact method ie email .
finally today ive managed to get a working email address requesting a full breakdown of the final bill, which i have to say if they have put any extra charges on , ill see them in court! in short they are a terrible company , who edits reviews, proposes online availability but is in fact probably the most difficult company ive ever had the misfortune to use in 35 years of driving and riding. If you have and accident or need to claim or just contact outside of office hours, god help you. because they are not interested at all, customer service is merely a phrase they like to use, not adhere to!!!
i for one will never recommend or use again, even to th point of paying much more if i had too!

17th November 2018

Absolutely awful

Tried to renew policy couple of days ago on line as there was a discount of £20. Tried twice on my PC and once on my iPhone only to have it rejected with a problem and to call them. Called them up and a so called Insurance clerk told me that he had ...

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Tried to renew policy couple of days ago on line as there was a discount of £20. Tried twice on my PC and once on my iPhone only to have it rejected with a problem and to call them. Called them up and a so called Insurance clerk told me that he had manage to do it. I asked him to renew it then so I could pay them and get my discount and he said he cannot do that. He was not very helpful.
I decided to get my wife try on her iPad, but it still came up with errors. I gave up then and decided to change the broker and got a better deal. £80 better deal. I had been with this broker for quite a few years with two vehicles. Just shows there is no loyalty to existing customers. Summing up, good riddance

17th September 2018

Cancelled

Try set up my car insurance...

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Try set up my car insurance online.
Try set up my car insurance online.. Before finish. Message with error was show then can't finish setup and I have to call service center. So I set up insurance with other company. Next day I saw on my bank account they charge deposit 30£. Then I get email from them about my new insurance. Immediately call them with cancel my policy. Advaiser told my they will charge my for one day about 25£ plus cancellation fee 60£. What about 14 days cancellation right. Don't mention that was something wrong with they online service when i try set up new policy.

17th September 2018

Cancelled

Try set up my car insurance...

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Try set up my car insurance online.
Try set up my car insurance online.. Before finish. Message with error was show then can't finish setup and I have to call service center. So I set up insurance with other company. Next day I saw on my bank account they charge deposit 30£. Then I get email from them about my new insurance. Immediately call them with cancel my policy. Advaiser told my they will charge my for one day about 25£ plus cancellation fee 60£. What about 14 days cancellation right. Don't mention that was something wrong with they online service when i try set up new policy.

17th September 2018

SCAMMING RIP OFF MERCHANTS

They lure you in with cheap quotes then when youve paid your deposit/policy they try to get a lot more money out of you be saying you have had accidents you haven't. The accident I apparently had was with a vehicle reg that doesn't even show up on...

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They lure you in with cheap quotes then when youve paid your deposit/policy they try to get a lot more money out of you be saying you have had accidents you haven't. The accident I apparently had was with a vehicle reg that doesn't even show up on gov.uk. Had policy for 5 days and told them in not paying an extra £800 so cancel the policy. For that I lost my deposit £70 and apparently now owe them £16. Will see you in court pal! Robbing toads! I'm taking this to the insurance ombusdmen.
BE WARNED THEY ARE NOTHING BUT A CON.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

3rd November 2017

forced to pay cancellation fee

After an auto renewal, one month in we had to cancel the insurance because we got a new car and insuring the new car with autonet was much more expensive than other insurers. Autonet demanded that we pay £82.79 to cancel the contract. I don't care ...

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After an auto renewal, one month in we had to cancel the insurance because we got a new car and insuring the new car with autonet was much more expensive than other insurers. Autonet demanded that we pay £82.79 to cancel the contract. I don't care that it may be in the small print but this is unacceptable and I am a very unhappy customer.

I made a mistake, it was actually £128 they charged us, this is over 50% of the actual premium!! I phoned up and after demanding to speak to a manager because the agent was talking over me, they cut me off. I will be taking this further.

26th August 2017

Cheap quote then up price

Twice in three years have been attracted to cheap online quote. The first time after a month they wrote to me saying I had made a mistake on the online form and I would have to pay more. Wasn't happy but paid up. Following year went elsewhere. This...

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Twice in three years have been attracted to cheap online quote. The first time after a month they wrote to me saying I had made a mistake on the online form and I would have to pay more. Wasn't happy but paid up. Following year went elsewhere. This year again back with auto net. And quests what same again. They will charge more saying I had made another mistake on the online form. Phoned customer services. Was told that they had made a mistake but I would have to pay for it. Never again will I use this firm. Beware.

12th July 2017

Useless customer service

On phone today after I got a good comparison price for auto net. Was put on hold several times for long periods as they wanted to charge me extra for courtesy car and legal expenses even though it came up included in the price online. I was then asked...

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On phone today after I got a good comparison price for auto net. Was put on hold several times for long periods as they wanted to charge me extra for courtesy car and legal expenses even though it came up included in the price online. I was then asked to send a screen shot as proof as they didn't take my word. To then be told they couldn't guarantee a courtesy car if I had a breakdown as there isn't always one available. To then be told if I pay extra £40.00 I could be guaranteed a courtesy car up to 28 days ! I said I have never had this problem with other insurance companies. So was then informed a team leader would phone me ...that was 3.00pm and I am still waiting it is now 11.00pm and my insurance is due tomorrow! Well guess what.. I won't be using Autonet and pleased I stood my ground after reading all the other reviews about this company

6th March 2017

Scam with hidden fees.

Very difficult insurer,will attract you with low premium,then you will pay much more.Don't trust them,unless you want to feel it in your wallet,worse if you find yourself uncovered when police stop you in traffic.Good luck!

24th February 2017

Avoid like the plague

Avoid like the plague! Day 5 still no documents! They take extra premiums from your bank account with no warning then try to say they e mailed you when they havent ( checked junk etc) they then tell you there will be no charge if you send proof of...

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Avoid like the plague! Day 5 still no documents! They take extra premiums from your bank account with no warning then try to say they e mailed you when they havent ( checked junk etc) they then tell you there will be no charge if you send proof of none fault accident then after you do this they still charge you! Shocking rude customer service and if you try to cancel they want £50 despite the fact they have not sent you any documents!! Never have i experienced such shocking service in 27 years of driving! Do yourself a favour and avoid them!

15th November 2016

Aviod the as much as you can

TRY TO AVOID THEM AS MUCH AS YOU CAN...

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TRY TO AVOID THEM AS MUCH AS YOU CAN

WHEN YOU ARE LOOKING FOR A QUOTE YOU HAVE THE BEST SERVICE BUT WHEN YOU BECOME A CUSTOMER DO NOT EXPECT ANY HELP FROM THEM. YOU WILL SPEND HOURS ON TRYING TO GET SOMEONE FROM THEIR CUSTOMER SERVICE TEAM ANSWER YOU CALL. LIFE CHAT IS SAME WASTE OF TIME.
AUTONET ARE BROKERS AND IN CASE WHEN YOU HAVE TO MAKE ANY CHANGES TO YOUR POLICY YOU WILL BE RIPPED OFF TWICE, INSURER WILL CHARGE YOU AND AUTONET WILL CHARGE YOU AS WELL.
AND IT WORTH TO MENTION THAT IF YOU ARE PAYING FOR YOUR INSURANCE MONTHLY THEIR APR IS !!!!!!!!!!!57%!!!!!!!!!
AVID THEM AS THE ONLY THING THAT THEY DO WELL IS SELLING, AFTER SALE IS DONE YOU LEFT ON YOUR OWN.

30th September 2016

Cheap quotes, extorsionate charges for anything else111

I insured a car that I'd paid a deposit on with a private seller. The seller was awaiting a car he had bought, also privately. The chain however fell apart as the car he wanted didn't materialise, so he needed the car he'd provisionally sold to me....

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I insured a car that I'd paid a deposit on with a private seller. The seller was awaiting a car he had bought, also privately. The chain however fell apart as the car he wanted didn't materialise, so he needed the car he'd provisionally sold to me. Anyway I rang Autonet to cancel my poiicy after only three days and after paying them £28 deposit only to be asked for a further amount of over £22!!! The supervisor I spoke to said it's a standard charge to cover costs as It costs £110 to set up and cancel a policy and they were only asking for £50!!! I said that's not true otherwise how could my classic car policy only cost me £90 a year with a profit for the insurance company? He said he couldn't discuss any other insurance company. He was extremely arrogant and unhelpful. I will never use them again and will make sure anybody that I speak to will never use them either. If they charge these kind of fees for simple tasks imagine what they'd be like if you needed to make a claim. Totally out for what they can get.
5. Payment for Our Services

In addition to the premiums charged by your insurer, we will also charge you the following fees for arranging and handling brokered products (see section no.3, Our Service). These fees are non-refundable and are payable at the time of the transaction to which it relates:

Service Service Charge

Arranging your new policy* £20

New policy incepted via our call centre additional £15

Arranging your policy renewal* £50

Amendments to your policy £35

Duplicate Documents & customer requests for personal data £10

As part of our new business process, we will check your

information. If we have to make any amendments to correct

your information, you'll have to pay a £10 administration fee £10

Refund issued to you by credit/debit card £0

Refunds issued to you by cheque £20

Postal delivery of new policy or renewed policy documents £5

Sending Correspondence Special Delivery £6.50

Dishonoured Cheque £19.50

Payments by debit card 0%

Payments by credit card 2% of the total

amount payable

Cancellation prior to policy start date £25

Cancellation within 14 days £50

Cancellation after 14 days £75

Cancellation due to failure of identification process within 14 days £75

*In addition to the new policy and renewal arrangement fees where your insurer pays us less than 25% commission an additional fee may be levied. The monetary amount of any such fee will be fully disclosed to you prior to you purchasing/renewing the policy. In the event that your policy is cancelled a pro-rata refund of this fee will be made.