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Autonet Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.21 (87 reviews)

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1.16

Based on 87 reviews, last reviewed 6th Feb 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Be Careful! I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to re... Read more Reviewed on: 15th March 2021

Latest lowest rating:

1

Unacceptable service I obtained car insurance through Autonet's online platform. I completed the application honestly to the best of my knowledge. The quoted premium was m... Read more Reviewed on: 6th February 2026

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Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

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Autonet Insurance Insurance Broker reviews (87)

Unacceptable service

I obtained car insurance through Autonet's online platform. I completed the application honestly to the best of my knowledge. The quoted premium was more favorable than those offered by other comparison website and my current insurance renewal. Consequently, I proceeded with the taking out the insurance. Subsequently, I received all the necessary documentation, including the insurance certificate. Two days later, I received an email asking me to call back. It appears further investigation suggested my declared claim for an an accident occurred 5 years ago indicated that I was at fault, and this would result in an increase of £170 to my insurance premium. I explained that I had selected the option 'Driver hit the post,' which signifies my culpability, and therefore, I believe I completed the application accurately. They informed me that they were unaware of this detail and were merely stating information provided by the underwriter. I then reviewed the application and cross-referenced it with my previous insurance details، which indicated that my response to the claim question was accurate. However, I realize that I did not correctly answer the subsequent question, which was: "Is your NCD affected by this claim and would it be affected if you didn't have NCD protection?" I initially answered no, as my No Claims Discount (NCD) was not impacted. Nevertheless, the second part of the question implies that it would have been affected had I not possessed NCD protection. Acknowledging this would have increased my insurance premium by approximately £50, rather than £170. Consequently, I contacted Autonet to explain my findings and express my desire to cancel the policy. I was informed that an additional £40 administration fee would be applied, and that the cancellation process would take some time, during which period I would not be insured. This information was not included in the application. I also sought clarification regarding the discrepancy between the £49 and £170 increase. I was informed that this was due to a different underwriter. I am quite irritated by this situation. As an insurance broker, their responsibility is to secure the most suitable insurance policy for me, and they should not issue an insurance certificate prior to a thorough review of my application. Additionally, given that my insurance policy commences in two weeks, they should not charge for cancellation, particularly since my application was submitted online. Reviewed on: 6th February 2026

Autonet denied all knowledge of me

I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying to get some satisfaction (this was from 7 pm) and in the end had to pay RAC £199 to come out to fixed very quickly. I have my renewal letter and documents and in my bank account it shows the payment made. I have raised a complaint but not heard anything back yet. Reviewed on: 17th February 2025

Messed me about so much

Messed me about so much that I had to leave them! Reviewed on: 31st October 2023

Chaotic

Took me 3 hours of phone calls to actually get one simple task done today. It was simple - to change my current van insurance over to my new vehicle. After waiting an eternity I got thru various members of staff (5 in total) 2 of which cut me off mid task and 2 that couldn't seem to grasp what I was saying. Every time I answered their questions they repeated the answer back completely wrong! Quite bizarre. Finally after approx 2.5 hourd I got through to a person who spoke clearly and understood what needed to be done. However they wanted to charge me an additional £545 for the privilege. I cancelled with them and have found a new provider £200 less. Autonet are bloody useless the service is appalling and I won't use them again Reviewed on: 29th August 2023

automatic renewall

Just called to cancel automatic renewal, was told that was ok only to receive another email shortly after to telephone if I wanted to cancel renewal Reviewed on: 2nd August 2023

Shambles

Absolutely shocking company. One of the most incompetent companies I have ever dealt with professionally ever. Took me over 2 weeks to try and pay my insurance and still no resolution they say finance company needs payment finance company say they need accept payment. No one has a clue. Absolute Shambles avoid at all costs!!!! Reviewed on: 19th July 2023

£50 cancellation fee

Literally just been charged £50 for cancelling policy 6 months early on selling the car. If you do sell your car, don’t bother informing these swindlers, who threaten debt agencies to recover the £50 Reviewed on: 19th June 2023

Avoid

Sharks. Shady utter con artists. Trading standards looking into them Reviewed on: 2nd March 2023

AVOID AT ALL COSTS

Bunch of cowboys avoid these lot at any cost Reviewed on: 11th February 2023

Keep Persisting

They advised me that i owed them £120 quid because i hadnt phoned them to let them know i was going with another insurance company. I cancelled the DD before the renewal date, they the tried to set it up again which they cant do without my permission. They sent me multiple texts, emails and letters advising that further legal action would take place if i didnt pay the money. I then sent them a handwritten letter that i disputed the charge, along with proof that i had cancelled the DD previously plus a copy of an e-mail that i sent to them which they never replied to. Eventually today i got a letter saying the account was closed. Dont pay them and keep going. It took 3 months but its over now-awful company Reviewed on: 24th November 2022

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