Autonet Insurance Insurance Broker Reviews

Ratings based on 47 reviews Last review 3 weeks ago

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us...

Read Full Description

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


5 1
4 1
3 1
2 0
1 44

Your Insurance Broker Reviews (47)

3rd September 2020

THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH

POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE...

Read more

POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE ATTITUDES, ARE VERY UNHELPFUL, DON'T CALL BACK WHEN THEY PROMISE TO, JUST GENERALLY SHOCKING SERVICE - STEER WELL CLEAR OF THIS COMPANY - YOU'LL REGRET IT IF YOU DON'T - WHAT A JOKE OF A COMPANY FROM START TO FINISH - AVOID AVOID AVOID AVOID AVOID

2nd September 2020

Dont be tricked by brokers

AVOID AT ALL...

Read more

AVOID AT ALL COST

Been with Autonet on/off for years. Competitive prices etc but the worst experience when you really need them!!!!



Wrote car off.....bad enough.....lots of fees/excess charges through insurance company (to be expected) that autonet insurance brokered for me.



Hit with a bill from Autonet for my policy in full (accident happened 2 months into years policy).



I had no idea this was a “thing” with brokers....you need to pay your years premium regardless if ca is written off/sold/you want to leave out with 14day cool off period.



Robbing pri*ks.



NEVER will I use there services again and it has become a little project of mine to make sure everyone knows this hidden detail about brokers.



PS - Company was also like a chocolate fire guard when I needed there assistance with vehicle recovery etc and I ended up bypassing them completely and dealing with insurance directly.





AVOID AVOID AVOID!!!!!!



Get your insurance direct and cut out the middle man.

18th August 2020

Warning! Stay Away!

You're better off with the brand insurers. Autonet are scammers. They initially give you the best quote, then come back to you a week later to say some details were missing, despite providing all details on the comparison site, and threaten to cancel...

Read more

You're better off with the brand insurers. Autonet are scammers. They initially give you the best quote, then come back to you a week later to say some details were missing, despite providing all details on the comparison site, and threaten to cancel the policy unless you pay more money. When you cancel, they charge £25 for no reason anyway. Stay away!

22nd July 2020

Outrageous

After close to 10 years uninterrupted business from me to Autonet insuring my van. I’ve just had the pleasure of paying 171.31 just to cancel my insurance policy. Special thanks to the team leads Michael and Shaun for not budging in the cancellation f...

Read more

After close to 10 years uninterrupted business from me to Autonet insuring my van. I’ve just had the pleasure of paying 171.31 just to cancel my insurance policy. Special thanks to the team leads Michael and Shaun for not budging in the cancellation fee. To say I’m angry would be an understatement. Excellent customer service guys, and thanks for 10 years business. What a joke. Furious

14th July 2020

Simply awful

Autonet tried to levy an additional premium for a 'claim' that didn't exist. When email documentation was sent to them to disprove this 'claim' they chose to ignore it 3 times. Subsequent telephone calls were also ignored and promised call backs never...

Read more

Autonet tried to levy an additional premium for a 'claim' that didn't exist. When email documentation was sent to them to disprove this 'claim' they chose to ignore it 3 times. Subsequent telephone calls were also ignored and promised call backs never materialised. I'll never use this shambolic outfit again.

7th July 2020

Con Artists

Competitive quote given but after deposit is taken you receive a letter wanting additional premium , When you cancel the policy because they are no longer competitive you only receive half of your deposit ! Great Scam guys !!

3rd July 2020

Awful experience

Opted for automatic renewal. Received what I presumed were renewal documents but were in fact requests for proof of address and copy of driving licence (none of which had changed). Having not received these they cancelled policy which i can...

Read more

Opted for automatic renewal. Received what I presumed were renewal documents but were in fact requests for proof of address and copy of driving licence (none of which had changed). Having not received these they cancelled policy which i can understand BUT...... charged me £80 to do so!!! Outrageous. Don't touch with barge pole.

15th June 2020

CON MEN

Charged me an extra 100 quid on top of quoted price for being hit in rear by a third party whilst I was stationary at a give way sign. Third Party admitted full liability and paid for everything. Use at your peril, my advice go with well known brands...

Read more

Charged me an extra 100 quid on top of quoted price for being hit in rear by a third party whilst I was stationary at a give way sign. Third Party admitted full liability and paid for everything. Use at your peril, my advice go with well known brands that may charge a bit more and give far better customer service. God knows what will happen if I get involved with a claim with these people.

8th April 2020

Rip off charges

They are a broker, so you can't change anything yourself online - it has cost me £37.50 to change my address! Do not use them without realising their charging policy!

30th March 2020

Cancel policy at your peril!

Been with this company for 15 years. Had to cancel a policy for the first time (as cutting down costs) Paid £356.00 in September, so have 6 months left. Expecting to get a fair refund. But no i got £1. Yes £1 with 6 months remaining. The girl with at...

Read more

Been with this company for 15 years. Had to cancel a policy for the first time (as cutting down costs) Paid £356.00 in September, so have 6 months left. Expecting to get a fair refund. But no i got £1. Yes £1 with 6 months remaining. The girl with attitude said £80.95 to Autonet and £56 to underwriter. I pointed out that this is so unfair and that can they waive any costs as spent thousands with them, plus i have other policies with them. She came back in double quick time! said no its £1.
I will NEVER deal with this company again

25th February 2020

Overcharging and terrible service

Blatantly overcharged on renewal, cancelled the policy without chance to settle 1 case of arrears, then charged a fortune through forced cancellation, awful customer service, avoid at all costs

12th January 2020

Biggest Scammers Out There !!!!!!!!!!!

I wanted to get my NCB proof from them to transfer my insurance. Forget calling them as the y keep you on the phone and charge you a fortune while you're waiting. I went on live chat and even got an email of proof of my communication online. On...

Read more

I wanted to get my NCB proof from them to transfer my insurance. Forget calling them as the y keep you on the phone and charge you a fortune while you're waiting. I went on live chat and even got an email of proof of my communication online. On three occasions i was let down. They are the worst company I have ever come across. Thank God my new insurer Direct Line were fantastic. They didn't charge me a penny for having no proof straight away and waited six weeks. PLEASE STAY AWAY FROM AUTONET !!!!!!!!!!! GANGSTERS.

7th November 2019

Awful unethical company

Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. ...

Read more

Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. I requested that they let me cancel the policy so we can go elsewhere, but they will charge £80 to cancel. I have gone through all the complaints and they are not budging. Completely crooked and unprofessional.

23rd October 2019

Outrageous charges

I took out a policy in March and paid for the whole year at about £270. We changed our car in September and they wanted a further £189 for the final 7 months. I understand the car is newer and costs more however I decided that was very expensive so c...

Read more

I took out a policy in March and paid for the whole year at about £270. We changed our car in September and they wanted a further £189 for the final 7 months. I understand the car is newer and costs more however I decided that was very expensive so cancelled. For the remaining 7 months they refunded me £8 when, after a long discussion said they would refund nearer to £50. I would not recommend this company at all. Their charges are outrageous!!!

19th October 2019

Fraudulant and hidden charges, and that's just the start.

An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with...

Read more

An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with it.

Refused to accept proof of no claims, arguing that it was being used on another vehicle, when it wasn't.

Made my Mother feel so intimidated and upset that she cancelled the policy and moved her business elsewhere. All this because of Autonet's threats to cancel the policy, despite having submitted the no claims satisfactorily and within the time frame specified.

The documents clearly state 'you may cancel within 14 days OF RECEIVING YOUR POLICY DOCUMENTS!'

The policy was cancelled within 8 days of receiving the documents, as we receive documents by post. Autonet now arguing that we have documents online, when we do not - our documents were selected to be received by post. Yet another fraudulent excuse to charge an extra fee!

Hidden charges for cancellation from the underwriter too that are NOT detailed in the policy paperwork. Autonet cancellation fee, underwriter cancellation fee and over-inflated time on cover fee that does not amount to the number of days on cover on a pro-rata basis.

£435 policy to start with and a £281 refund after cancelling within 15 days, only 5 days after receiving the documents.

£154 charged for cancelling a policy due to Autonet's own refusal to accept a formal document from the previous insurer and accusing a policy holder of being a liar. An absolutely ridiculous amount.

Hidden charges, fraudulent charges and very poor customer service.

Fraud and theft by deception at it's finest.

14th May 2019

Steer clear of Autonet

Bought car insurance through compare the market with auto net paid £250 next day they sent car insurance documents and they increased premium to £340 because a non fault accident wasn’t declared so phoned them they said they wouldn’t remove the £90 ext...

Read more

Bought car insurance through compare the market with auto net paid £250 next day they sent car insurance documents and they increased premium to £340 because a non fault accident wasn’t declared so phoned them they said they wouldn’t remove the £90 extra they charged as it was the broker that charged them so I went back online corrected error on application and insurance quote came through at £275 , £65 cheaper , they still weren’t interested so I wanted to cancel policy they said it would cost £50 I said the policy hadn’t even started yet so she got her manager and reduced it to £20 cancellation charge so needless to say I went with a more trustworthy company the RAC . Who are these morons working in these businesses making stupid decisions and ultimately losing a sale ?

19th April 2019

Incompetent and unreliable

Incompetent and unreliable insurance broker....

Read more

Incompetent and unreliable insurance broker.
This broker failed to pass the correct details of my insured vehicle to the insurance company.
A claim I made was initially rejected by the insurance company and my policy was voided.
This came as a direct result of the incompetence of Autonet Insurance services not correctly recording my insurance requirements.
I would give them no stars if I could.
If you don’t want the risk of problems with your insurance policy don’t use this company.

3rd April 2019

rip off cancellation fees

took out a 12 month contents/ bricks&mortar policy in march 2019 at a cost of 93 pounds, had to cancel one month later and was charges 65pounds to cancel. no doubt all explained in the 'small print' but seriously excessive. tried to put this review on...

Read more

took out a 12 month contents/ bricks&mortar policy in march 2019 at a cost of 93 pounds, had to cancel one month later and was charges 65pounds to cancel. no doubt all explained in the 'small print' but seriously excessive. tried to put this review on their website but not allowed!!!!!!!!! PLEASE PLEASE BE AWARE OF THEIR CANCELLATION FEES WHEN CONSIDERING THIS COMPANY.