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Autonet Insurance: Insurance Broker reviews

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1.16
Based on 87 reviews, last reviewed 6th Feb 2026
No new 5 star reviews
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100% increase in 1 star reviews
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Latest highest rating:

5

Be Careful! I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to re... Read more Reviewed on: 15th March 2021
Petersfield Pete's avatar
Petersfield Pete

Latest lowest rating:

1

Unacceptable service I obtained car insurance through Autonet's online platform. I completed the application honestly to the best of my knowledge. The quoted premium was m... Read more Reviewed on: 6th February 2026
Khalil 's avatar
Khalil
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About this product

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


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Autonet Insurance Insurance Broker reviews (87)

Cheap quotes, extorsionate charges for anything else111

1
I insured a car that I'd paid a deposit on with a private seller. The seller was awaiting a car he had bought, also privately. The chain however fell apart as the car he wanted didn't materialise, so he needed the car he'd provisionally sold to me. Anyway I rang Autonet to cancel my poiicy after only three days and after paying them £28 deposit only to be asked for a further amount of over £22!!! The supervisor I spoke to said it's a standard charge to cover costs as It costs £110 to set up and cancel a policy and they were only asking for £50!!! I said that's not true otherwise how could my classic car policy only cost me £90 a year with a profit for the insurance company? He said he couldn't discuss any other insurance company. He was extremely arrogant and unhelpful. I will never use them again and will make sure anybody that I speak to will never use them either. If they charge these kind of fees for simple tasks imagine what they'd be like if you needed to make a claim. Totally out for what they can get. 5. Payment for Our Services In addition to the premiums charged by your insurer, we will also charge you the following fees for arranging and handling brokered products (see section no.3, Our Service). These fees are non-refundable and are payable at the time of the transaction to which it relates: Service Service Charge Arranging your new policy* £20 New policy incepted via our call centre additional £15 Arranging your policy renewal* £50 Amendments to your policy £35 Duplicate Documents & customer requests for personal data £10 As part of our new business process, we will check your information. If we have to make any amendments to correct your information, you'll have to pay a £10 administration fee £10 Refund issued to you by credit/debit card £0 Refunds issued to you by cheque £20 Postal delivery of new policy or renewed policy documents £5 Sending Correspondence Special Delivery £6.50 Dishonoured Cheque £19.50 Payments by debit card 0% Payments by credit card 2% of the total amount payable Cancellation prior to policy start date £25 Cancellation within 14 days £50 Cancellation after 14 days £75 Cancellation due to failure of identification process within 14 days £75 *In addition to the new policy and renewal arrangement fees where your insurer pays us less than 25% commission an additional fee may be levied. The monetary amount of any such fee will be fully disclosed to you prior to you purchasing/renewing the policy. In the event that your policy is cancelled a pro-rata refund of this fee will be made. Reviewed on: 30th September 2016
Ian Morris's avatar
Ian Morris

Ripoff

1
Be very careful with this company, I just cancelled my policy to find there was a £75 charge even after making 6 payments and no claims. How can they justify this? Ripoff is the only thing that springs to mind Reviewed on: 21st September 2016
barry henderson's avatar
barry henderson

Poor Service and Hidden Charges

1
They charge and administration fee of 15 for any change or service. these hidden costs can add up in the year and make it cheaper to pay extra for a direct company and not a broker The customer service are not well trained and it took me days to get a chip in the windscreen resolved as they said it was not covered and that it was classed as a new windscreen - I called Aviva myself and checked and they said chip repair was covered with no charge and no affect to no claims - I had to make Autonet call Aviva to confirm this! I strongly recommend you do not use this company. Reviewed on: 22nd August 2016
victoria burns's avatar
victoria burns

Avoid - not the great value they originally suggest

1
I was appalled and frightened by Autonet's draconian response to a missed direct debit, which was my error. Their response was to charge extortionate fees and charges and provide incredibly short deadlines to respond - on a premium rate phone number with 20 minute wait times. They cancelled my insurance while I was on holiday and have bombarded my mobile phone and email with threats of legal action. The amount I owe has risen 500%. This is all within one month of the missed direct debit. Avoid, avoid, avoid. Reviewed on: 11th August 2016
Lisa Jones's avatar
Lisa Jones

Rip off merchant

1
They try to get more money out of you be saying you have had accidents you haven't .then answer you email .then take money out of you account without discussing things with you Reviewed on: 14th July 2016
Tracey Mawer's avatar
Tracey Mawer

CheekyCharges Campaigner

5
very reasonalble have been with this company 4 yrs now with van and car Reviewed on: 26th February 2016
Karen Michelle Salisbury's avatar
Karen Michelle Salisbury

CheekyCharges Campaigner

3
very bad expeience so we will not use autonet again Reviewed on: 26th February 2016
Zainab Hassan's avatar
Zainab Hassan

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