I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he... I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he was not a named driver. That was fine, he is paying me out of his own pocket. No claim made. So I had to find another van Today they will not swap over or refund my policy because there is an open claim, even though they told me there is no cover. I checked there is no claim with the underwriters or the Accident Management Company. I have now wasted 3 hours this morning getting passed from one department to another. Still on the phone waiting. In dealing with Insurance Companies for 33 Years this is one of the worst companies to deal with. They decided to keep the money even though there has been no claim. No allowed to speak to a supervisor. Read more Read less

Shared n FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN... Shared n FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN HELPFUL & I WOULD ADVISE TO STAY AWAY Read more Read less

Quote went through then changed it because of a claim my named driver wife never had, and wanted £200 more to add her or £200... Quote went through then changed it because of a claim my named driver wife never had, and wanted £200 more to add her or £200 admin to take her off as the 2nd named driver. So I cancelled and they still wanted £25 even though it was less than 5 days since the policy started. I’d avoid at all costs, as I reckon they’d be a nightmare if making any claim. Read more Read less

Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the... Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the vehicle and they are telling me i still need to pay. Read more Read less

Messed me about so much that I had to leave them!

Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was... Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was no refund to me and i owed them money for early cancellation. Read more Read less

Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more... Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more phonecalls that were hard work, customer service diabolical, still owe me money. Read more Read less

Be aware of all the additional fees £176 to change your address Look into everything before you take out your policy with this conning company

Took me 3 hours of phone calls to actually get one simple task done today. It was simple - to change my current van insurance... Took me 3 hours of phone calls to actually get one simple task done today. It was simple - to change my current van insurance over to my new vehicle. After waiting an eternity I got thru various members of staff (5 in total) 2 of which cut me off mid task and 2 that couldn't seem to grasp what I was saying. Every time I answered their questions they repeated the answer back completely wrong! Quite bizarre. Finally after approx 2.5 hourd I got through to a person who spoke clearly and understood what needed to be done. However they wanted to charge me an additional £545 for the privilege. I cancelled with them and have found a new provider £200 less. Autonet are bloody useless the service is appalling and I won't use them again Read more Read less