I recently purchased van insurance from Autonet insurance and all seemed to be fine until after a couple of weeks they emailed requesting a copy... I recently purchased van insurance from Autonet insurance and all seemed to be fine until after a couple of weeks they emailed requesting a copy of the front and second page of V5 Document saying if they did not receive by the end of September they would have to cancel policy. I therefore took a photo of both pages and on the 28th emailed to the address they supplied. It sent and I heard nothing back so was stupidly thinking all was ok. However, this morning ie the 13th October I opened the mail that arrived on Saturday to find a letter from Autonet dated 30th September saying my policy was cancelled and the had charged me £55 for the privilege !! This also meaning that we had unknowingly been driving around in an un insured vehicle for 12 days !! When finally getting through to customer service I was told they could not find my email with photos of V5 and more or less told that I was a liar !! I am just glad that we had no incidents during those 12 days as where would I stand then ? Stay clear as I would imagine this happens quite often. Read more Read less

I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode.... I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying to get some satisfaction (this was from 7 pm) and in the end had to pay RAC £199 to come out to fixed very quickly. I have my renewal letter and documents and in my bank account it shows the payment made. I have raised a complaint but not heard anything back yet. Read more Read less

I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he... I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he was not a named driver. That was fine, he is paying me out of his own pocket. No claim made. So I had to find another van Today they will not swap over or refund my policy because there is an open claim, even though they told me there is no cover. I checked there is no claim with the underwriters or the Accident Management Company. I have now wasted 3 hours this morning getting passed from one department to another. Still on the phone waiting. In dealing with Insurance Companies for 33 Years this is one of the worst companies to deal with. They decided to keep the money even though there has been no claim. No allowed to speak to a supervisor. Read more Read less

Shared n FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN... Shared n FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN HELPFUL & I WOULD ADVISE TO STAY AWAY Read more Read less

Quote went through then changed it because of a claim my named driver wife never had, and wanted £200 more to add her or £200... Quote went through then changed it because of a claim my named driver wife never had, and wanted £200 more to add her or £200 admin to take her off as the 2nd named driver. So I cancelled and they still wanted £25 even though it was less than 5 days since the policy started. I’d avoid at all costs, as I reckon they’d be a nightmare if making any claim. Read more Read less

Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the... Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the vehicle and they are telling me i still need to pay. Read more Read less

Messed me about so much that I had to leave them!

Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was... Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was no refund to me and i owed them money for early cancellation. Read more Read less

Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more... Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more phonecalls that were hard work, customer service diabolical, still owe me money. Read more Read less