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Paul Lewis

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Review of the Autonet Insurance, Van Insurance:

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Shaftsters !!!.

I recently purchased van insurance from Autonet insurance and all seemed to be fine until after a couple of weeks they emailed requesting a copy of the front and second page of V5 Document saying if they did not receive by the end of September they would have to cancel policy. I therefore took a photo of both pages and on the 28th emailed to the address they supplied. It sent and I heard nothing back so was stupidly thinking all was ok. However, this morning ie the 13th October I opened the mail that arrived on Saturday to find a letter from Autonet dated 30th September saying my policy was cancelled and the had charged me £55 for the privilege !! This also meaning that we had unknowingly been driving around in an un insured vehicle for 12 days !! When finally getting through to customer service I was told they could not find my email with photos of V5 and more or less told that I was a liar !! I am just glad that we had no incidents during those 12 days as where would I stand then ? Stay clear as I would imagine this happens quite often. Reviewed on: 13th October 2025

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