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Autonet Insurance: Van Insurance reviews

Name: Van Insurance
Rating: 1.32 (31 reviews)

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1.21

Based on 31 reviews, last reviewed 17th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

3 star

2 star

91%

Latest highest rating:

4

Problem Fixed I had an issue with Autonet and escalated my issue to the complaints department. My complaint was resolved fairly and to my satisfaction. Reviewed on: 24th April 2018

Latest lowest rating:

1

Do not use they are crooks, customer service is abso... Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the vehicle... Read more Reviewed on: 17th September 2024

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At Smart Money People, we collect Autonet Van Insurance reviews from customers like you. If you're thinking of getting Autonet Van Insurance check out our reviews, or if you're an existing Autonet customer - please share your experiences with our community in order to help out others!

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Autonet Insurance Van Insurance reviews (31)

Dreadful service

Avoid this company their level of service is dreadful even for an insurance company Reviewed on: 8th April 2022

Will never use again

Very heavy handed, unscrupulous company, just been ripped off, when cancelling a policy. Reviewed on: 8th April 2022

Rip Off renewals

Wanted to change my car, they wanted extra £200. yet when I went on comparison site Autonet were 5 of the 4 cheapest at an additional £29 what a con its disgusting do they think we're stupid - don't trust them Reviewed on: 4th March 2022

RIP off renewels

Autonet said they sent renewal notices but they did not , took a years payment unauthorised Only knew because paperwork actual came the year after trying to renew again Disgraceful ! Reviewed on: 19th January 2022

Scam artists

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the excuse to rip people off so now it’s costing me £217 for a policy I did not want or ask for theft of the highest order these people should be in prison for white collar crime Reviewed on: 3rd December 2021

Will never use this inept company again.

Was passed on to Autonet by AA, when AA stopped doing vans. After ringing regarding an accident claim, Autonet passed me on to Allianz (another I won't use), Allianz passed me to Autonet, who passed me to either AA or back to Allianz, this went on for a day! on the phone, Autonet calls being premium rate.. Autonet couldn't find that I had no claims protection and legal protection, passing me back to AA, who said, 'we no longer do vans, ask Autonet', who then passed me back to Allianz, who said, 'That's not part of our cover, Autonet deals with that side', Eventually Autonet said, we think you are covered for legal protection but not sure who with, eventually giving me a number to call, which was answered by an irate private householder who kept receiving those calls. At one point, Autonet person transferred me to a department that didn't exist, it was just the reception number, they knew nothing of it. Between Autonet and Allanz, they stitched me up by claiming they had a pic of the other vehicle stopped on the verge, as having attempted to avoid the accident (I had driven onto the verge), a picture I HAD TAKEN, and kindly sent to the other driver too, just of the damage (not the accident scene), and AFTER we had parted the cars and I had suggested she drive onto the grass so other vehicles could pass. I gave up bothering with it all. Months later, I sent email to Allianz and Autonet to see what the result was, regarding no claims, and being able to claim my no claim excess costs off the other insurer. They said, 'this has all been resolved', and sent a misdated copy of their 'apparent' letter to me (which I'd never seen before), later sending another copy with a different date. Ridiculous. Reviewed on: 30th October 2021

Very poor customer service - Beware

I recently purchased car insurance from Autonet and was very disappointed with the customer service I received. There was a query regarding a windscreen replacement that I had done a while ago. I phoned them and this was resolved within 5 minutes. Despite me carefully wording an email, they ignored it and sent rude emails insisting on charging me an "admin fee" despite no changes at all to the policy and this was before cover had even began! I would have cancelled out of principle but no doubt they would have charged me a "cancellation fee" so have reluctantly left it. Suffice to say I will never be putting any further business through this company and neither will any of my friends or family. Reviewed on: 1st October 2020

Unethical

A joke company that bids on insurance quotes that aren't true, 2 sec after buying they try to get more money out of you. If you don't play their game they scam it and make you out of balance instead to fully refund for not using their insurance policy. Absolutely ridiculous and unethical!! Reviewed on: 18th May 2020

Do not use autonet insurance scam rip off merchants

Do not use autonet insurance scam rip off merchants Rip off merchants waited for my policy to start before they flagged up a mistake in the details of a named driver on the policy. Put me over a barrell basically had to pay £50 plus 4 days cover at £10 a day to cancel the policy and start a new one even though the cover had only started that day because it was a Friday the cancelation does not come up until the next working (Monday) day another con.my other option was to pay over £100 to keep the policy. Customer service was terrible spoke to two different people both were rude explained to them how me and my wife were both on furlough and money was tight they didn't care they would rob your grans false teeth. I would advise everyone to avoid this company glad I cancelled and got cover elsewhere. Reviewed on: 17th April 2020

CONSUMER WARNING!!!!

CONSUMER WARNING!!!!! I have been trying to cancel this policy for over a week but it seems impossible. I called Autonet insurance last Wednesday 18th of September 2019 6 times and wires over 30 minutes on hold to they can elations team. I finally got through to an agent who advised that she cannot cancel the policy and all the cancellations team are busy. She advised that she will pass it through to a supervisor who will call me back before 7pm. They never called me back. On Friday 19th September 2019 I tried to call them again numerous times spending hours on hold and never got connected. I looked at TrustPilot to find that a lot of people were having the same issue so i sent the following email. Hi I have been trying to contact you since Wednesday last week. You have promised multiple times to call me back and failed. I would like you to call me and cancel my policy ASAP before I have no choice but to review my experience publicly. Thanks Adam There response was as follows: Thank you for that information and I have passed on your details so you should receive a call back shortly. I want to make you aware that we have a different postcode for you, so you will need to provide the address we hold on file to the agent that calls you to pass data protection. I then received a call 4 hours later from autonets cancellation team. The advisor confirmed to me that the policy was now canceled. GREAT FINALLY! Then 1 week later I receive the following letter via the post from Autonet: We refer to your goods/commercial vehicles policy and your recent call to Autonet regarding the cancellation of this insurance. As the full cancellation procedure has not been completed we can confirm your policy is active. If you wish to discuss further please contact our office. Assuring you of our best attention at all times. WHAT? So back to square one, I call and sit on hold for 30 minutes to the cancellation team. I then connect at the point I start writing this review. But no one speaks. I can hear their staff in the back ground talking about the weekend and how pleased they are that it’s Friday. In fact I am still connected and can still hear them having a knees up now 34 minutes and 12 seconds later. I MEAN WHAT IS THE AGENT DOING? I have recorded all the background chatter. I wonder if their supervisor will be interested in hearing it? APPARENTLY AT THE MOMENT THEY ARE READING EACH OTHERS EMAILS. I wonder if they are going to cancel my policy down. I have had no choice but to cancel my direct debit but I would really like to get the policy cancelled officially. Policy reference number: 2601603/10/a7T I’m going to hang up on them now all the singing from the staff in the back ground is not even in tune. Reviewed on: 27th September 2019

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