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Autonet Insurance: Van Insurance reviews

Name: Van Insurance
Rating: 1.32 (31 reviews)

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1.21

Based on 31 reviews, last reviewed 17th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

3 star

2 star

91%

Latest highest rating:

4

Problem Fixed I had an issue with Autonet and escalated my issue to the complaints department. My complaint was resolved fairly and to my satisfaction. Reviewed on: 24th April 2018

Latest lowest rating:

1

Do not use they are crooks, customer service is abso... Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the vehicle... Read more Reviewed on: 17th September 2024

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About this product

At Smart Money People, we collect Autonet Van Insurance reviews from customers like you. If you're thinking of getting Autonet Van Insurance check out our reviews, or if you're an existing Autonet customer - please share your experiences with our community in order to help out others!

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Autonet Insurance Van Insurance reviews (31)

Do not use they are crooks, customer service is abso...

Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the vehicle and they are telling me i still need to pay. Reviewed on: 17th September 2024

JUST DONT USE THEM

Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was no refund to me and i owed them money for early cancellation. Reviewed on: 5th October 2023

Avoid

Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more phonecalls that were hard work, customer service diabolical, still owe me money. Reviewed on: 4th October 2023

Any excuse to get money out of you

Be aware of all the additional fees £176 to change your address Look into everything before you take out your policy with this conning company Reviewed on: 6th September 2023

Dont trust them.

Been a loyal customer for a few years. But found my renewal quote had gone up by over a hundred pounds. So went on a comparison site and saved myself over a 130 pounds. Also found a quote from autonet for a 100 pounds cheaper than their so called cheapest available quote that they had sent me via email 2 days earlier. Not impressed! Never accept their renewal quote and shop around is my only advise. No rewards for loyal customers!!. Reviewed on: 10th February 2023

Let downs

Left me right in the shit paid 800 for full year insurance and because I made an enquiry on an old policy not a claim they have now cancelled my policy saying I should of declared it even tho its not a clain and told me cheapest they can do now is 1700 pound and offered me 550 back absolute arse holes messed me right up for work now especially when got 2 baby's to feed absolute let downs Reviewed on: 24th September 2022

Beware of this company

Terrible company... Be aware when you insure with Autonet, your not actually with them direct. I paid Autonet was insured by Swindon Insurance who was a broker for Southern Rock insurance, the finance is completed with Close Brothers Finance, but the tool cover is with RSA Group. 1 POLICY 5 COMANYS TO DEAL WITH. They are quick to cancel your policy and add charges! BEWARE Reviewed on: 24th September 2022

AVOID THIS COMPANY

Horrible experience and Autonet refused to pay back money owed. Reviewed on: 27th April 2022

Rip Off - read the small print as you can't get out of their policies

Just another usncrupulous insurance company. As soon as you need to make any changes to your policy you will discover that you can't. You're locked in and the fees to get out are extortionate. Reviewed on: 26th April 2022

Rip off

Went with them because they were lowest premium, what a mistake l am sorry now. I needed to remove a private plate on my vehicle so change the registration number on my policy most insurance companys allow this free online but autonet charge £17.50 because they only use agents to process changes to your policy you cant do it yourself via an on line website. When I came to cancel my policy again only allowed through calling an agent, they charge £50 company fee and then another £50 broker's fee, so £100!! Totally unacceptable other companies do not charge such high amounts.they told me it would have been even higher if I had opted for monthly payments and not a one off annual payment. Total ripoff I would never use them again or advise anyone else to do so. Reviewed on: 20th April 2022

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