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Cover My Breakdown: Vehicle breakdown insurance reviews

Name: Vehicle breakdown insurance
Rating: 1.44 (9 reviews)

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1.39

Based on 9 reviews, last reviewed 8th Apr 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

11%

4 star

3 star

2 star

89%

Latest highest rating:

5

very good communication, value for money very good communication, value for money Reviewed on: 6th October 2024

Latest lowest rating:

1

Huge Regrets Getting Involved With These People Tried to cancel, as I realised I already had cover elsewhere. I've been calling and emailing for over a week and cannot get through and no reply to em... Read more Reviewed on: 8th April 2025

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About this product

CoverMy Breakdown offer a vehicle breakdown policy.

The vehicle breakdown policy covers one or more of your vehicles no matter who is driving. You can register up to four private vehicles. The breakdown cover can be applied for and set up online.

CoverMy Breakdown reviews help you find out what it’s really like to be a customer. If you’ve used CoverMy Breakdown before, you can also leave a review and share your experience.

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Cover My Breakdown Vehicle breakdown insurance reviews (9)

Huge Regrets Getting Involved With These People

Tried to cancel, as I realised I already had cover elsewhere. I've been calling and emailing for over a week and cannot get through and no reply to emails. My 14 days are running out. Just horrendous. I'm currently waiting for an hour on the phone and still nothing. Reviewed on: 8th April 2025

AVOID AVOID AVOID only good at taking your £

Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times they answered the phone in over 30 minutes in queue listening to music or ring tone they did not take our location, organise anything at all. It sounded like they actually put the phone down on me and made no effort to call back! I had to arrange for an independent recovery truck who did actually keep in touch by text and phone. No stars. Out of pocket. No peace of mind. Renewal process is fine. Service when required non existent. Update: I contacted covermy for a complaints contact. They gave me [email protected]. The emails are being rejected. I have gone back to covermy for a different communication route but no response. The lack of any service of any kind continues! Only good at taking your money. Reviewed on: 18th December 2024

Made every excuse not to come out .

Made every excuse not to come out .. wanted £150 …poor company Reviewed on: 11th October 2024

very good communication, value for money

very good communication, value for money Reviewed on: 6th October 2024

AVOID this company at all costs!

AVOID this company at all costs! I paid for a National and Home policy. My policy schedule says 'home assistance' included so when my car was dead as a dodo one morning I called 'CoverMy Breakdown' for come and help me. They asked me lots of questions which, in hindsight, were all targeted to try and find a clause to get out of helping me. I called them on a Tuesday and on Monday I had got into the car and started the engine so it was strange that the following morning my car was flat. I explained this to the call-handler and I also explained that I'd had ongoing issues with the batteries in my key-fob (which I'd fixed on the Monday) and that my car was due a software recall update at the Peugeot garage for the following week. They asked me if there was any way I could have caused the battery to drain myself to which I said no as it had started the previous day and we hadn't used it. I did go on to say that on Saturday my husband had left the indicator stalk up which causes my car to leave a parking light on. I'd turned that off on Sunday when I noticed it and then BOOM! I'd made their day. The call-handler sounded almost gleeful in telling me that 'sorry they weren't able to help me'. He then immediately spouted out a T&C Article 4 or something explaining that because I accidentally left a light on it was therefore deemed my fault my battery was dead and therefore it invalided the cover! WOW. I have to applaud them for their questioning technique as I felt I was being geniunely helpful in explaining everything that had lead upto this day but all they were doing was trying to find a way out of it. Luckily my husban's van was being recovered from our driveway the following day (as he'd been in an accident) and the recovery driver for him was really willing and kind to help me. It turns out my car did need a jump start but then the car starting showing up lots of faults and error messages. I daren't try my 'recovery' company to help so I had my husband follow me to Peugeot in his hire van and I've left if with them to fix. I was so lucky that I wasn't in a real emergency situation. The cover was cheap and I've learnt my lesson. I just wish I'd seen these reviews before paying them. Funny how I can't seem to be able to leave me a google review. Hopefully this will help others avoid being scammed and left in trouble. I have no faith in this company any more and will be seeking alternative cover immediately. Reviewed on: 25th July 2024

Put me in more danger!

I was stranded on a grass verge sandwiched between 4 lanes of traffic and another 2 on the other side. Pouring rain. They inisited I pay up £30 prior to sending someone out despite me explaining I would need to dodge traffic to get back into my car as no hard shoulder. They insisted even after I said your putting me in danger. 2.5 hrs in pouring rain and shivering. Rude on the phone, no compassion or empathy. I will be making a formal complaint. Reviewed on: 23rd May 2024

Useless

Needed two tyres replacing after blowouts, couldn't send mobile tyre fitter, said there were non in the area, yet they offer mobile fitting as part of the cover. Then found out they'd not updated our address when we called them a few weeks prior and said they'd take us to our old house. You never know how good or bad they are until you need them. Don't find out how bad these lot are. Reviewed on: 31st December 2023

Waste of space

Wouldn't come out because said it was human error. But would for £125. Definitely won't be renewing Reviewed on: 22nd December 2023

Avoid at all costs....

We broke down on the 2nd September at a Campsite, we were travelling with our family and caravan. My Husband purchased National Recovery and Homestart from this company back in June. We spent over 4 hours on our initial telephone call trying to get through to them. Eventually when the call was answered the chap explained that we were not covered within our policy to be recovered home. They wanted to take the car to a local garage, bearing in mind this was now Saturday afternoon. With most Garages shut all day Sunday. We were in a rural location in the lake district. Our next phonecall to them we were then told because we were 254 miles away from home National cover does not cover this? 3rd phone call they inform us that it is their discretion that they cannot recover our vehicle but could take it to a local garage (this was very late Saturday evening). We read them their own terms and conditions on the phone which they agreed with, but obviously discretion plays a big part as they said we are over 254 miles away. What you must do is completely avoid this company. Have a look yourselves on what they offer on National Cover. It covers nothing! They wanted to give us a quote on recovery which would have been around the two thousand pound mark. I dread to think if anyone that is vulnerable whilst travelling and breaks down which we all can be given some situations takes cover out with this company Reviewed on: 4th September 2023

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