Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times... Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times they answered the phone in over 30 minutes in queue listening to music or ring tone they did not take our location, organise anything at all. It sounded like they actually put the phone down on me and made no effort to call back! I had to arrange for an independent recovery truck who did actually keep in touch by text and phone. No stars. Out of pocket. No peace of mind. Renewal process is fine. Service when required non existent. Update: I contacted covermy for a complaints contact. They gave me [email protected]. The emails are being rejected. I have gone back to covermy for a different communication route but no response. The lack of any service of any kind continues! Only good at taking your money. Read more Read less

I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for... I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for any number of call-outs. Apparently as my van had previously had a problem starting I wasn’t covered!!! The most ridiculous I have heard! How could anyone tell if it was the same problem without seeing it and even so I ought to be covered. The advisor said as I hadn’t subsequently taken my car to the garage they wouldn’t help. But despite his insistence I WAS NOT told to do this. Absolutely awful- left me a woman pensioner on her own completely stranded. Read more Read less

Value for money, clear information

Made every excuse not to come out .. wanted £150 …poor company

very good communication, value for money

When you need a breakdown service you’re most probably at a low point, miles from home and wanting help, cover my breakdown are not the... When you need a breakdown service you’re most probably at a low point, miles from home and wanting help, cover my breakdown are not the company for you, they hide behind small print and won’t get you home, national service isn’t what it it sounds like, they only take you within 25 miles of a named garage or address. Read more Read less

Absolute joke! Should know the price was too good to be true - company is fine if you don't ever need assistance but when you... Absolute joke! Should know the price was too good to be true - company is fine if you don't ever need assistance but when you need help, you're screwed! Tyre burst due to potholes so called for assistance. New car so only has temp repair kit - advised 'they don't do that'. Was advised they could send a tow truck or that I could arrange mobile tyre service and would be reimbursed up to £50. Opted for second option as easiest. £150. Have just been refunded £10! Read more Read less

AVOID this company at all costs! I paid for a National and Home policy. My policy schedule says 'home assistance' included so when my car... AVOID this company at all costs! I paid for a National and Home policy. My policy schedule says 'home assistance' included so when my car was dead as a dodo one morning I called 'CoverMy Breakdown' for come and help me. They asked me lots of questions which, in hindsight, were all targeted to try and find a clause to get out of helping me. I called them on a Tuesday and on Monday I had got into the car and started the engine so it was strange that the following morning my car was flat. I explained this to the call-handler and I also explained that I'd had ongoing issues with the batteries in my key-fob (which I'd fixed on the Monday) and that my car was due a software recall update at the Peugeot garage for the following week. They asked me if there was any way I could have caused the battery to drain myself to which I said no as it had started the previous day and we hadn't used it. I did go on to say that on Saturday my husband had left the indicator stalk up which causes my car to leave a parking light on. I'd turned that off on Sunday when I noticed it and then BOOM! I'd made their day. The call-handler sounded almost gleeful in telling me that 'sorry they weren't able to help me'. He then immediately spouted out a T&C Article 4 or something explaining that because I accidentally left a light on it was therefore deemed my fault my battery was dead and therefore it invalided the cover! WOW. I have to applaud them for their questioning technique as I felt I was being geniunely helpful in explaining everything that had lead upto this day but all they were doing was trying to find a way out of it. Luckily my husban's van was being recovered from our driveway the following day (as he'd been in an accident) and the recovery driver for him was really willing and kind to help me. It turns out my car did need a jump start but then the car starting showing up lots of faults and error messages. I daren't try my 'recovery' company to help so I had my husband follow me to Peugeot in his hire van and I've left if with them to fix. I was so lucky that I wasn't in a real emergency situation. The cover was cheap and I've learnt my lesson. I just wish I'd seen these reviews before paying them. Funny how I can't seem to be able to leave me a google review. Hopefully this will help others avoid being scammed and left in trouble. I have no faith in this company any more and will be seeking alternative cover immediately. Read more Read less

I had a flat tyre in my old car, she asked how it happened I said no idea I mean there are pot holes everywhere... I had a flat tyre in my old car, she asked how it happened I said no idea I mean there are pot holes everywhere BOOM that’s what they were waiting for, I said pot hole so they refused to come out and change the tyre/tow to a garage/do anything I had to pay £250 to get a tyre service to come out and replace. I carried the cover over to my new car, stupid me. My car cut out while driving, I was told up to 90 min wait I said I’m blocking a single road cars can’t get past which according to her made this ‘an emergency’ so they’d get there much quicker than the 90 minutes. I’d originally booked it to go to my home because by the time they turned up the garage would be close. As I was waiting I rang the garage, they said they’d leave the gates open and look at it first thing. I rang back recovery to say this and could it go to the garage, no she then said because I’d said my address it’s going there, I explained she refused I said I have the top cover she said no, I said that I have nationwide cover she then said I had to be 25 miles away from my house to have my car towed to a different location, what?! I was also told that because I said it was an emergency as I was blocking a road that also meant my delivery address couldn’t be changed, an emergency?! The on hold music says 50 mins wait but can be 90 I was 1 hour and 50 minutes for someone to turn up and that’s the emergency response?! I was then quoted ‘from £125’ I rang to book this it then jumped to £450 I said it’s the truck that has the crane attachment as it’s hybrid car oh that will be extra, of course it will, I then had to pay £850 to get it towed from my home address to the garage which was 21 miles away which they could’ve done originally when I called them and I wouldn’t have had to pay anything. This company is an absolute con Read more Read less