Not helpfull becarefull dont buy this company just money take from you not help I just had last 3 years this company personal insurance first... Not helpfull becarefull dont buy this company just money take from you not help I just had last 3 years this company personal insurance first they took too long answer emergency call and another thing lady just cancel without my consent and told me you gonna cost cancellation charge 120 pound which is very unfair while I speaking advisor she did wrong I have recorded call and everything but cover my breakdown said emergency assistance separate we cant help you i made complain calls but didnt help not helpfull customer service and this company not helpfull Read more Read less

Been with them for 2 years and never had use them until Sunday 20th July 2025 too which I had personal and national cover. When... Been with them for 2 years and never had use them until Sunday 20th July 2025 too which I had personal and national cover. When I broke down I contacted them explained car couldn't be moved due to a snapped coil spring they told me national cover only covers recovery to a local garage were you broke down but told them my certificate of recovery policy says I can be taken to a destination of my choice, they then refused to take me , wife, 2 small grandchildren and a dog home and left us stranded with no way of getting home. This company I believe is a legal scamming company take your money then refuse you the help you've paid for. So please please stay well clear of this cowboy company you have been WARNED STAY CLEAR. Read more Read less

Tried to cancel, as I realised I already had cover elsewhere. I've been calling and emailing for over a week and cannot get through and... Tried to cancel, as I realised I already had cover elsewhere. I've been calling and emailing for over a week and cannot get through and no reply to emails. My 14 days are running out. Just horrendous. I'm currently waiting for an hour on the phone and still nothing. Read more Read less

Refused to assist under my policy on two separate occasions despite having the relevant cover included in my cover. Cowboy, rip off merchants

My car wouldn't start, i could only presume the battery had died. A friend had a jump pack an tried jump starting the car but... My car wouldn't start, i could only presume the battery had died. A friend had a jump pack an tried jump starting the car but no joy. So i called cover my breakdown who I'm covered with. when I gave all my details they said a wait time of 2 hours. I then got a message to say it will be close to 3 hours. I couldn't afford to wait 3 hours so I asked a guy if he knew how to get it going he had jump leads and was able to jump starting the car an get it going. I informed cover my breakdown an told them I will no longer need there services as I've got the car going an they told me that will be a £125 cancellation fee. There service was poor and I'd highly recommend not going with this company it's a scam Read more Read less

Awful service. Total con. I had a flat battery and managed to jump start the car the previous day, but couldn't get it into the... Awful service. Total con. I had a flat battery and managed to jump start the car the previous day, but couldn't get it into the garage to get it replaced. Couldn't get it started following morning likely because it was cold. Needed them to send out a technician with a battery pack (paying £30 excess) only to be told that as i drove the car with a known fault they'd charge £120+VAT to send out the technician. Obviously like so many insurance companies, just taking the mick and trying to claw back money at any opportunity. Avoid like the plague. Read more Read less

Avoid, Avoid, Avoid. Cannot and would not ever recommend this scam company to anyone. They refused my request for service because i briefly left the... Avoid, Avoid, Avoid. Cannot and would not ever recommend this scam company to anyone. They refused my request for service because i briefly left the vehicle to use a toilet as I have a health condition. As a lone female stranded miles from home, they abandoned me and then demanded I pay £125 to them according to their cancellation script. Disgusted by the way they treat genuine customers. Never again. Scammers. Read more Read less

Had a breakdown, advisor claimed similar symptom to a previous call out. After lengthy conversation expected me to pay £270 to attend. Cancelled call, will... Had a breakdown, advisor claimed similar symptom to a previous call out. After lengthy conversation expected me to pay £270 to attend. Cancelled call, will never use again and would definitely never recommend. Read more Read less

Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times... Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times they answered the phone in over 30 minutes in queue listening to music or ring tone they did not take our location, organise anything at all. It sounded like they actually put the phone down on me and made no effort to call back! I had to arrange for an independent recovery truck who did actually keep in touch by text and phone. No stars. Out of pocket. No peace of mind. Renewal process is fine. Service when required non existent. Update: I contacted covermy for a complaints contact. They gave me [email protected]. The emails are being rejected. I have gone back to covermy for a different communication route but no response. The lack of any service of any kind continues! Only good at taking your money. Read more Read less