Avoid, Avoid, Avoid. Cannot and would not ever recommend this scam company to anyone. They refused my request for service because i briefly left the... Avoid, Avoid, Avoid. Cannot and would not ever recommend this scam company to anyone. They refused my request for service because i briefly left the vehicle to use a toilet as I have a health condition. As a lone female stranded miles from home, they abandoned me and then demanded I pay £125 to them according to their cancellation script. Disgusted by the way they treat genuine customers. Never again. Scammers. Read more Read less

Had a breakdown, advisor claimed similar symptom to a previous call out. After lengthy conversation expected me to pay £270 to attend. Cancelled call, will... Had a breakdown, advisor claimed similar symptom to a previous call out. After lengthy conversation expected me to pay £270 to attend. Cancelled call, will never use again and would definitely never recommend. Read more Read less

Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times... Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times they answered the phone in over 30 minutes in queue listening to music or ring tone they did not take our location, organise anything at all. It sounded like they actually put the phone down on me and made no effort to call back! I had to arrange for an independent recovery truck who did actually keep in touch by text and phone. No stars. Out of pocket. No peace of mind. Renewal process is fine. Service when required non existent. Update: I contacted covermy for a complaints contact. They gave me [email protected]. The emails are being rejected. I have gone back to covermy for a different communication route but no response. The lack of any service of any kind continues! Only good at taking your money. Read more Read less

I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for... I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for any number of call-outs. Apparently as my van had previously had a problem starting I wasn’t covered!!! The most ridiculous I have heard! How could anyone tell if it was the same problem without seeing it and even so I ought to be covered. The advisor said as I hadn’t subsequently taken my car to the garage they wouldn’t help. But despite his insistence I WAS NOT told to do this. Absolutely awful- left me a woman pensioner on her own completely stranded. Read more Read less

Value for money, clear information

Made every excuse not to come out .. wanted £150 …poor company

very good communication, value for money

When you need a breakdown service you’re most probably at a low point, miles from home and wanting help, cover my breakdown are not the... When you need a breakdown service you’re most probably at a low point, miles from home and wanting help, cover my breakdown are not the company for you, they hide behind small print and won’t get you home, national service isn’t what it it sounds like, they only take you within 25 miles of a named garage or address. Read more Read less

Absolute joke! Should know the price was too good to be true - company is fine if you don't ever need assistance but when you... Absolute joke! Should know the price was too good to be true - company is fine if you don't ever need assistance but when you need help, you're screwed! Tyre burst due to potholes so called for assistance. New car so only has temp repair kit - advised 'they don't do that'. Was advised they could send a tow truck or that I could arrange mobile tyre service and would be reimbursed up to £50. Opted for second option as easiest. £150. Have just been refunded £10! Read more Read less