Refused to pick up my motorbike in Spain

I broke down with my family at 10:00 p.m. and repeatedly tried to call, but no one answered. The phone rang for over two hours,... I broke down with my family at 10:00 p.m. and repeatedly tried to call, but no one answered. The phone rang for over two hours, and I was left with no choice but to call for emergency assistance. This is not the first time this has happened; it is the second time. Read more Read less

I broke down 100 miles from home. I rang as I had national breakdown cover. The told me it was not valid for that distance.... I broke down 100 miles from home. I rang as I had national breakdown cover. The told me it was not valid for that distance. When is national not national? All they offered was recovery - at £650!! Apparently it was all in the small print. Total rip off. I wish I had read through poor reviews - several of which record identical experiences. Read more Read less

Avoid! Buyer beware! I went with ‘cover my breakdown’ same as many others have because of the low cost. I should have known better, the... Avoid! Buyer beware! I went with ‘cover my breakdown’ same as many others have because of the low cost. I should have known better, the cheap cost would cut corners somewhere. I have always had breakdown cover as my worse nightmare is to be left stranded on the road side somewhere. With ‘cover my breakdown’ you are in a very high chance of having just that happen, even if you have paid them up to date! Firstly, they are not a true breakdown company in the sense that if you call them, they just come out and help you get fixed and on your way again. The first thing as many others online have found, is even if you can get hold of them on the phone as they don’t seem to answer very quickly at all, they will try anything to get and wriggle out of helping anybody. The reason why is they are an insurance company, NOT a true breakdown company. So they will need to pay a third party to come out to help you. This cost them, so they don’t want to pay to assist you! I have been with them three times now, and as many have said easy to set up and use and they take your money really easy. Try ringing them on the phone! Last Thursday for the first time in three years my car wouldn’t start, so I rang them. It took me two and a quarter hours of being past around different numbers only to arrive back at the first caller again who was hell bent I had a key problem. Because they thought I had a key problem they won’t help as not covered. I told them I had tried both key fobs, and both was not working and the electrics had failed and not working. On that information alone should tell anybody, let alone a so called professional expert, it is most lightly a car issue, not a faulty key fob. As many others have also found and experienced, I too was also left stranded as many others with no breakdown cover or help at all. After hours of waiting for a manager to call back, and arguing on the phone asking for just someone to come out and help. I ended up having to sort out the problem myself, and got a garage to come out and have a look. Right away the guy said, looks like a duff battery as low power on car horn, electric windows, no door locks working etc and just needed a jump start, and everything worked just fine again. End of the day, a faulty battery, a simple good old-fashioned breakdown. Had ‘cover my breakdown’ bothered to send someone out as I was entitled to, or even listened to me. I would have been up and running and back on my way in no time, with minimal cost to them, and they would have kept a loyal customer, instead of loosing one has they now have. Plus my son, friends and everyone I know will tell on social’s will hear of my experience’s will cost them! It may cost more in the long run, but take it from me you can’t beat the age old good service of a proper rescue service like the AA or the RAC who I am going back to now. No doubt they will reply to this and say anything to wriggle out of this as well, but my words are the truth of my experience with them. I do have proof of them admitting there call handler got it wrong. No good saying that four days later after being stuck and dumped by the side of the road!! Read more Read less

Not helpfull becarefull dont buy this company just money take from you not help I just had last 3 years this company personal insurance first... Not helpfull becarefull dont buy this company just money take from you not help I just had last 3 years this company personal insurance first they took too long answer emergency call and another thing lady just cancel without my consent and told me you gonna cost cancellation charge 120 pound which is very unfair while I speaking advisor she did wrong I have recorded call and everything but cover my breakdown said emergency assistance separate we cant help you i made complain calls but didnt help not helpfull customer service and this company not helpfull Read more Read less

Been with them for 2 years and never had use them until Sunday 20th July 2025 too which I had personal and national cover. When... Been with them for 2 years and never had use them until Sunday 20th July 2025 too which I had personal and national cover. When I broke down I contacted them explained car couldn't be moved due to a snapped coil spring they told me national cover only covers recovery to a local garage were you broke down but told them my certificate of recovery policy says I can be taken to a destination of my choice, they then refused to take me , wife, 2 small grandchildren and a dog home and left us stranded with no way of getting home. This company I believe is a legal scamming company take your money then refuse you the help you've paid for. So please please stay well clear of this cowboy company you have been WARNED STAY CLEAR. Read more Read less

Tried to cancel, as I realised I already had cover elsewhere. I've been calling and emailing for over a week and cannot get through and... Tried to cancel, as I realised I already had cover elsewhere. I've been calling and emailing for over a week and cannot get through and no reply to emails. My 14 days are running out. Just horrendous. I'm currently waiting for an hour on the phone and still nothing. Read more Read less

Refused to assist under my policy on two separate occasions despite having the relevant cover included in my cover. Cowboy, rip off merchants

My car wouldn't start, i could only presume the battery had died. A friend had a jump pack an tried jump starting the car but... My car wouldn't start, i could only presume the battery had died. A friend had a jump pack an tried jump starting the car but no joy. So i called cover my breakdown who I'm covered with. when I gave all my details they said a wait time of 2 hours. I then got a message to say it will be close to 3 hours. I couldn't afford to wait 3 hours so I asked a guy if he knew how to get it going he had jump leads and was able to jump starting the car an get it going. I informed cover my breakdown an told them I will no longer need there services as I've got the car going an they told me that will be a £125 cancellation fee. There service was poor and I'd highly recommend not going with this company it's a scam Read more Read less