Refused to assist under my policy on two separate occasions despite having the relevant cover included in my cover. Cowboy, rip off merchants

My car wouldn't start, i could only presume the battery had died. A friend had a jump pack an tried jump starting the car but... My car wouldn't start, i could only presume the battery had died. A friend had a jump pack an tried jump starting the car but no joy. So i called cover my breakdown who I'm covered with. when I gave all my details they said a wait time of 2 hours. I then got a message to say it will be close to 3 hours. I couldn't afford to wait 3 hours so I asked a guy if he knew how to get it going he had jump leads and was able to jump starting the car an get it going. I informed cover my breakdown an told them I will no longer need there services as I've got the car going an they told me that will be a £125 cancellation fee. There service was poor and I'd highly recommend not going with this company it's a scam Read more Read less

Awful service. Total con. I had a flat battery and managed to jump start the car the previous day, but couldn't get it into the... Awful service. Total con. I had a flat battery and managed to jump start the car the previous day, but couldn't get it into the garage to get it replaced. Couldn't get it started following morning likely because it was cold. Needed them to send out a technician with a battery pack (paying £30 excess) only to be told that as i drove the car with a known fault they'd charge £120+VAT to send out the technician. Obviously like so many insurance companies, just taking the mick and trying to claw back money at any opportunity. Avoid like the plague. Read more Read less

Avoid, Avoid, Avoid. Cannot and would not ever recommend this scam company to anyone. They refused my request for service because i briefly left the... Avoid, Avoid, Avoid. Cannot and would not ever recommend this scam company to anyone. They refused my request for service because i briefly left the vehicle to use a toilet as I have a health condition. As a lone female stranded miles from home, they abandoned me and then demanded I pay £125 to them according to their cancellation script. Disgusted by the way they treat genuine customers. Never again. Scammers. Read more Read less

Had a breakdown, advisor claimed similar symptom to a previous call out. After lengthy conversation expected me to pay £270 to attend. Cancelled call, will... Had a breakdown, advisor claimed similar symptom to a previous call out. After lengthy conversation expected me to pay £270 to attend. Cancelled call, will never use again and would definitely never recommend. Read more Read less

Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times... Cover my breakdown were absolutely appalling! Broke down 30 miles from home, disabled driver in extremely cold temperatures. Signal was difficult. The only 2 times they answered the phone in over 30 minutes in queue listening to music or ring tone they did not take our location, organise anything at all. It sounded like they actually put the phone down on me and made no effort to call back! I had to arrange for an independent recovery truck who did actually keep in touch by text and phone. No stars. Out of pocket. No peace of mind. Renewal process is fine. Service when required non existent. Update: I contacted covermy for a complaints contact. They gave me [email protected]. The emails are being rejected. I have gone back to covermy for a different communication route but no response. The lack of any service of any kind continues! Only good at taking your money. Read more Read less

I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for... I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for any number of call-outs. Apparently as my van had previously had a problem starting I wasn’t covered!!! The most ridiculous I have heard! How could anyone tell if it was the same problem without seeing it and even so I ought to be covered. The advisor said as I hadn’t subsequently taken my car to the garage they wouldn’t help. But despite his insistence I WAS NOT told to do this. Absolutely awful- left me a woman pensioner on her own completely stranded. Read more Read less

Value for money, clear information

Made every excuse not to come out .. wanted £150 …poor company