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Discount Insurance reviews

Discount Insurance logo
Rated Excellent • 4.73/5

Discount Insurance reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
Write a review
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 495 product reviews

Average score of 4.73/5
5 star
86%
4 star
11%
3 star
1%
2 star
1%
1 star
2%
Reviews for Discount Insurance have trended positively over the past 90 days

Discount Insurance is well-loved for its competitive pricing, friendly and helpful staff, and easy renewal process that keeps things hassle-free. Many have stuck with them for years, appreciating the clear communication and reliable service. On the downside, some have struggled with rising premiums, slow or poor customer service response times, and difficulties when making claims.

Positive themes

  • Discount Insurance is praised for consistently offering competitive prices and great value. (58 mentions)
  • The customer service at Discount Insurance is friendly and very helpful throughout. (126 mentions)
  • Renewing policies with Discount Insurance is easy and hassle-free with clear communication. (14 mentions)

Negative themes

  • Getting through to Discount Insurance can be slow with long waits and poor phone service. (6 mentions)
Summarised by AI
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About Discount Insurance

Discount Insurance provide a range of insurance products.

Discount Insurance is part of Arthur J. Gallagher, one of the world’s largest insurance brokers which was founded in 1927. Discount Insurance have access to a panel of some of the leading UK property owners’ insurers, including Aviva, Allianz and Zurich.

Policies include landlord insurance, rent guarantee insurance, buy to let insurance, unoccupied property insurance and commercial property insurance.

Discount Insurance at a glance

Contact details

Phone
0800 294 4522
Email
[email protected]
Main address
Discount Insurance Jacob's Well Lane, Wakefield, WF1 3NT
Social media

Reviews for Discount Insurance

Showing 11 of 495 company reviews • Last reviewed within 7 days

Kendall - great customer service .

Landlord insurance • 1st August 2026

Kendall - great customer service . . 100% 5star!

{"display":"Bijal S","full_name":"Bijal S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1113570.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Rizwan talked things through clearly enabling me to...

Landlord insurance • 30th July 2026

Rizwan talked things through clearly enabling me to settle my renewal

{"display":"Tallilah ","full_name":"Tallilah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Kendall was excellent in her communication and kept...

    Kendall was excellent in her communication and kept me informed during the waits while she found her quotes. I fully recommend Kendall and Discount insurance.

    {"display":"Lewis Hua","full_name":"Lewis Hua","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1748980.png"}}'s avatar
  • 5.00/5

    Very good.

    Very good. Called and spoke with Ben to renew insurance. He was very informative and helpful and was able to get me a better deal.... Very good. Called and spoke with Ben to renew insurance. He was very informative and helpful and was able to get me a better deal. I have been with discount insurance for some years and I can’t fault them. Read more Read less

    {"display":"Julia B","full_name":"Julia B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Julia B 14th October 2025
  • 4.00/5

    good, clear, concise and informative

    good, clear, concise and informative

    {"display":"David S","full_name":"David S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    David S 14th October 2025
  • 5.00/5

    Insurance Renewal made easy by Kendal....

    Today I received a call from Kendal Bowskill to review and renew my block insurance policy for my small rental portfolio, Kendal has been extremely... Today I received a call from Kendal Bowskill to review and renew my block insurance policy for my small rental portfolio, Kendal has been extremely courteous, friendly and professional. She went through each property meticulously and rang me back three times when she had to wait for the computer system at her end to rectify a problem, and answered all of my questions and requests perfectly, she offered to call me at times to suit me and couldn’t have been more helpful.Thank you Kendal it was a pleasure to talk with you.. Read more Read less

    {"display":"Ade BARRASS","full_name":"Ade BARRASS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    she was very polite ,I think her name is Kendall Bow...

    she was very polite ,I think her name is Kendall Bowskill .She gave me all information which I needed.

    {"display":"Ghanshyam Patel","full_name":"Ghanshyam Patel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Kendall was great.

    Kendall was great. Helpful, polite and easy to deal with.

    {"display":"Sophie H","full_name":"Sophie H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Sophie H 14th October 2025
  • 5.00/5

    Excellent support

    I was supported well with my questions and everything I wanted to find out and sort out was done very well.

    {"display":"SB ","full_name":"SB ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    SB 14th October 2025
  • 5.00/5

    They stick with you.

    Had a long term problem with a neighbour. The insurance company stuck with it and got a good resolution.

    {"display":"Gevs","full_name":"Gevs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Gevs 14th October 2025
  • 5.00/5

    My renewal quote was reduced by nearly £200.

    My renewal quote was reduced by nearly £200. Great service

    {"display":"Rita","full_name":"Rita","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Rita 13th October 2025

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