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Discount Insurance reviews

Discount Insurance logo
Rated Excellent • 4.80/5

Discount Insurance reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
Write a review
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 659 product reviews

Average score of 4.80/5
5 star
88%
4 star
10%
3 star
0%
2 star
0%
1 star
1%
Reviews for Discount Insurance have trended positively over the past 90 days

Discount Insurance’s Landlord insurance is loved for its friendly, helpful staff who make the whole process easy and clear. Many find the prices competitive and appreciate the personalised service, especially from advisers like Kendall and Danish. However, some have struggled with long wait times and system issues, which have caused frustration despite good customer care.

Positive themes

  • Kendall’s friendly, professional help made renewing Landlord insurance a breeze. (71 mentions)
  • Discount Insurance’s Landlord insurance staff are knowledgeable and always ready to help. (72 mentions)
  • Discount Insurance’s Landlord insurance offers great value with competitive prices. (24 mentions)
Summarised by AI
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About Discount Insurance

Discount Insurance provide a range of insurance products.

Discount Insurance is part of Arthur J. Gallagher, one of the world’s largest insurance brokers which was founded in 1927. Discount Insurance have access to a panel of some of the leading UK property owners’ insurers, including Aviva, Allianz and Zurich.

Policies include landlord insurance, rent guarantee insurance, buy to let insurance, unoccupied property insurance and commercial property insurance.

Discount Insurance at a glance

Contact details

Phone
0800 294 4522
Email
[email protected]
Main address
Discount Insurance Jacob's Well Lane, Wakefield, WF1 3NT
Social media

Reviews for Discount Insurance

Showing 11 of 659 company reviews • Last reviewed within 7 days

I spoke to Manish

Landlord insurance • 7th October 2026

I spoke to Manish who was clearly spoken, professional and polite

{"display":"Irene Lincoln","full_name":"Irene Lincoln","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Spoke with Kendall on the phone, she was very helpful

Landlord insurance • 7th October 2026

Spoke with Kendall on the phone, she was very helpful

{"display":"Mal Mc","full_name":"Mal Mc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Well dealt with, professional and polite.

    Well dealt with, professional and polite. Mostly, someone I could understand on the phone. Well done.

    {"display":"Paul ","full_name":"Paul ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Paul 7th October 2026
  • 5.00/5

    Excellent customer service; would highly recommend!

    I am writing to share feedback regarding the excellent customer service I received from Kendall today. She took the time to talk through all of... I am writing to share feedback regarding the excellent customer service I received from Kendall today. She took the time to talk through all of my options and explained everything very clearly. Read more Read less

    {"display":"Asha","full_name":"Asha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Asha 6th October 2026
  • 5.00/5

    Lovely customer service.

    Christine talked me through my insurance renewal and answered all my queries clearly. She was very easy to talk to and helped me understand everything.... Christine talked me through my insurance renewal and answered all my queries clearly. She was very easy to talk to and helped me understand everything. Christine was very personable and easy to talk to- just what someone like me needs when arranging important insurance. Thank you. Read more Read less

    {"display":"Jill ","full_name":"Jill ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Jill 6th October 2026
  • 5.00/5

    Kendall was very helpful and informed me well about...

    Kendall was very helpful and informed me well about my products

    {"display":"Sinead Q","full_name":"Sinead Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    It’s was straightforward I felt at ease great servic...

    It’s was straightforward I felt at ease great service I’ll be back next year much appreciated

    {"display":"Glenn G","full_name":"Glenn G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Glenn G 5th October 2026
  • 5.00/5

    Christine was very friendly and provided good custom...

    Christine was very friendly and provided good customer service

    {"display":"Gurpal N","full_name":"Gurpal N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Manish was excellent from start to finish.

    Manish was excellent from start to finish. Very personable and a pleasure to deal with.

    {"display":"S S","full_name":"S S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    S S 3rd October 2026
  • 5.00/5

    Christine called after I was searching the internet...

    Christine called after I was searching the internet for quotes, she was really clear, friendly and easy to speak to. Made a real difference being... Christine called after I was searching the internet for quotes, she was really clear, friendly and easy to speak to. Made a real difference being able to speak to a real person and put my mind at rest that I was covered for my property needs Read more Read less

    {"display":"Mrs N","full_name":"Mrs N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Mrs N 3rd October 2026
  • 5.00/5

    Excellent friendly service and a great price

    The initial renewal quote had increased significantly from the previous year so I shopped around for a better quote. Having done that I contacted Discount... The initial renewal quote had increased significantly from the previous year so I shopped around for a better quote. Having done that I contacted Discount Insurance to discuss the best price that they could offer me for the same cover. The initial lower offer was still higher than my best comparison quote so I told them the best quote that I had and they were able to beat it to keep my business. All done in a very friendly and professional manner and with no high pressure sales talk. Read more Read less

    {"display":"David J","full_name":"David J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    David J 3rd October 2026

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