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Discount Insurance reviews

Discount Insurance logo
Rated Excellent • 4.81/5

Discount Insurance reviews

Verified business Last reviewed within 21 days Insurance choice awards winner
Write a review
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 682 product reviews

Average score of 4.81/5
5 star
88%
4 star
10%
3 star
0%
2 star
0%
1 star
1%
Reviews for Discount Insurance have trended positively over the past 90 days

Discount Insurance: Landlord insurance is praised for its friendly, knowledgeable staff who make the whole process easy and clear. Many appreciate the competitive pricing and helpful personalised service, especially from agents like Kendall and Danish. However, some find the call waiting times frustrating and wish for a smoother online renewal experience. A few have had issues with claims handling and follow-ups.

Positive themes

  • Kendall’s friendly, clear help made renewing Landlord insurance a breeze. (54 mentions)
  • Danish provided polite and efficient service with great quotes for Landlord insurance. (15 mentions)
  • Staff at Discount Insurance are knowledgeable and always find competitive prices. (46 mentions)
Summarised by AI
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About Discount Insurance

Discount Insurance provide a range of insurance products.

Discount Insurance is part of Arthur J. Gallagher, one of the world’s largest insurance brokers which was founded in 1927. Discount Insurance have access to a panel of some of the leading UK property owners’ insurers, including Aviva, Allianz and Zurich.

Policies include landlord insurance, rent guarantee insurance, buy to let insurance, unoccupied property insurance and commercial property insurance.

Discount Insurance at a glance

Contact details

Phone
0800 294 4522
Email
[email protected]
Main address
Discount Insurance Jacob's Well Lane, Wakefield, WF1 3NT
Social media

Reviews for Discount Insurance

Showing 11 of 682 company reviews • Last reviewed within 21 days

Excellent customer service!

Landlord insurance • 26th October 2026

So good to get a swift response to my phone call, a complex issue was dealt with very satisfactorily, providing me with good value, by... So good to get a swift response to my phone call, a complex issue was dealt with very satisfactorily, providing me with good value, by a friendly, extremely helpful agent. I had to be put on hold twice but each time that was explained clearly so I knew what to expect. Everything was made very easy, it was great to deal with a real person in whom I had utmost confidence. Read more Read less

{"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

I am only giving 5 stars to Manish who actually comp...

Landlord insurance • 24th October 2026

I am only giving 5 stars to Manish who actually completed my renewal and took me through all the steps. Previously on several calls, I... I am only giving 5 stars to Manish who actually completed my renewal and took me through all the steps. Previously on several calls, I had been left with no answers and the frustration that because I am doing maintenance work (which all landlords need to do), that this was delaying the response from Insurers. This meant that if they wouldn't Insure me I now had no time to find another insurer. I was bombarded with automatic reminders to renew, but the ball wasn't in my court. Thanks Manish for completing the job and not saying you would call me back and then not do so. Read more Read less

{"display":"Lynne K","full_name":"Lynne K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Kendall has provided an excellent customer experienc...

    Kendall has provided an excellent customer experience over the last 2/3 years that I’ve been dealing with her. Please forward my thanks to Kendall

    {"display":"K G","full_name":"K G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    K G 19th October 2026
  • 5.00/5

    Manish was efficient, polite and provided excellent...

    Manish was efficient, polite and provided excellent customer service.

    {"display":"Yolanda","full_name":"Yolanda","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Yolanda 16th October 2026
  • 5.00/5

    Exceptional Service Highly Recommended

    I received exceptional service from Manish Pandya. He was professional, knowledgeable, courteous and extremely helpful throughout. He took the time to explain everything clearly, answered... I received exceptional service from Manish Pandya. He was professional, knowledgeable, courteous and extremely helpful throughout. He took the time to explain everything clearly, answered all my questions and ensured the whole process was smooth and hassle-free. His attention to detail, excellent communication and genuine commitment to customer satisfaction really stood out. A real credit to his organisation. Thank you, Manish, for going above and beyond Read more Read less

    {"display":"AMK","full_name":"AMK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    AMK 15th October 2026
  • 5.00/5

    Excellent Advisor - Kendall

    Kendall was very helpful and took the time to support me with my renewal

    {"display":"Harry Sanshu","full_name":"Harry Sanshu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    It was a simple renewal, but it required a phone cal...

    It was a simple renewal, but it required a phone call to a busy call centre to accept the renewal…

    {"display":"Etienne P","full_name":"Etienne P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Kendall was excellent and found a great quote

    Kendall was excellent and found a great quote

    {"display":"Jules Sinclair Simon","full_name":"Jules Sinclair Simon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    The staff were very helpful and every thing was expl...

    The staff were very helpful and every thing was explained well

    {"display":"Adam H","full_name":"Adam H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Adam H 13th October 2026
  • 5.00/5

    Reliable

    They were there when needed.. No problem when making a claim.

    {"display":"Gevs","full_name":"Gevs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Gevs 13th October 2026
  • 5.00/5

    Kendall was very thorough and helpful in placing a b...

    Kendall was very thorough and helpful in placing a best competitive price. We are happy with the result - many thanks kendall

    {"display":"Aboo k","full_name":"Aboo k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Aboo k 12th October 2026

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