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Discount Insurance reviews

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Rated Excellent • 4.81/5

Discount Insurance reviews

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Review summary

People rate this company as Excellent based on 492 product reviews

Average score of 4.81/5
5 star
85%
4 star
11%
3 star
1%
2 star
1%
1 star
2%
Reviews for Discount Insurance have trended negatively over the past 90 days

Discount Insurance is well-loved for its competitive pricing, friendly and helpful staff, and easy renewal process that keeps things hassle-free. Many have stuck with them for years, appreciating the clear communication and reliable service. On the downside, some have struggled with rising premiums, slow or poor customer service response times, and difficulties when making claims.

Positive themes

  • Discount Insurance is praised for consistently offering competitive prices and great value.
  • The customer service at Discount Insurance is friendly and very helpful throughout.
  • Renewing policies with Discount Insurance is easy and hassle-free with clear communication.

Negative themes

  • Some found Discount Insurance's premiums rising steeply over recent years.
  • Getting through to Discount Insurance can be slow with long waits and poor phone service.
  • Claims handling at Discount Insurance has been frustrating and difficult for some users.
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About Discount Insurance

Discount Insurance is a UK-based landlord insurance provider.

At Smart Money People, we use the power of your Discount Insurance reviews to help others find the best possible products for them.

Discount Insurance at a glance

Reviews for Discount Insurance

Showing 11 of 492 company reviews

Very good.

Landlord Insurance • 14th October 2025

Very good. Called and spoke with Ben to renew insurance. He was very informative and helpful and was able to get me a better deal.... Very good. Called and spoke with Ben to renew insurance. He was very informative and helpful and was able to get me a better deal. I have been with discount insurance for some years and I can’t fault them. Read more Read less

{"display":"Julia B","full_name":"Julia B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

good, clear, concise and informative

Landlord Insurance • 14th October 2025

good, clear, concise and informative

{"display":"David S","full_name":"David S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Insurance Renewal made easy by Kendal....

    Today I received a call from Kendal Bowskill to review and renew my block insurance policy for my small rental portfolio, Kendal has been extremely... Today I received a call from Kendal Bowskill to review and renew my block insurance policy for my small rental portfolio, Kendal has been extremely courteous, friendly and professional. She went through each property meticulously and rang me back three times when she had to wait for the computer system at her end to rectify a problem, and answered all of my questions and requests perfectly, she offered to call me at times to suit me and couldn’t have been more helpful.Thank you Kendal it was a pleasure to talk with you.. Read more Read less

    {"display":"Ade BARRASS","full_name":"Ade BARRASS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    she was very polite ,I think her name is Kendall Bow...

    she was very polite ,I think her name is Kendall Bowskill .She gave me all information which I needed.

    {"display":"Ghanshyam Patel","full_name":"Ghanshyam Patel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Kendall was great.

    Kendall was great. Helpful, polite and easy to deal with.

    {"display":"Sophie H","full_name":"Sophie H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Sophie H 14th October 2025
  • 5/5

    Excellent support

    I was supported well with my questions and everything I wanted to find out and sort out was done very well.

    {"display":"SB ","full_name":"SB ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    SB 14th October 2025
  • 5/5

    They stick with you.

    Had a long term problem with a neighbour. The insurance company stuck with it and got a good resolution.

    {"display":"Gevs","full_name":"Gevs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Gevs 14th October 2025
  • 5/5

    My renewal quote was reduced by nearly £200.

    My renewal quote was reduced by nearly £200. Great service

    {"display":"Rita","full_name":"Rita","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Rita 13th October 2025
  • 5/5

    Excellent service

    Excellent service from Alison, particularly given the challenges the internet presented her, she was very clear and helpful

    {"display":"Kayite G","full_name":"Kayite G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    Kayite G 13th October 2025
  • 5/5

    Long-term Customer

    I've been with Discount Landlord Insurance for many years. I haven't ever had to make a claim (fortunately!) and I find the price suits me... I've been with Discount Landlord Insurance for many years. I haven't ever had to make a claim (fortunately!) and I find the price suits me year after year. It's good to have insurance specifically tailored for a rental situation so it's fit for purpose. Read more Read less

    {"display":"Marie Dunnion","full_name":"Marie Dunnion","avatar":{"url":"\/assets\/uploads\/avatars\/users\/791621.png"}}'s avatar
  • 5/5

    Nice people to deal with

    I spoke to Patryk who did a great job helping me get the best policy for my landlord insurance. Great customer service skills.

    {"display":"baz ","full_name":"baz ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord Insurance
    baz 12th October 2025

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