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Cover My Breakdown: Personal Breakdown Insurance reviews

Name: Personal Breakdown Insurance
Rating: 1.29 (14 reviews)

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1.23

Based on 14 reviews, last reviewed 4th Nov 2024

100% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

4 star

3 star

2 star

93%

Latest highest rating:

5

Value for money, clear information Value for money, clear information Reviewed on: 13th October 2024

Latest lowest rating:

1

Awful service! Demanded£120 to come out I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for any number of call-outs. Apparently a... Read more Reviewed on: 4th November 2024

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About this product

CoverMy Breakdown offer a personal breakdown policy.

The personal breakdown policy covers up to four people in any vehicle. This type of policy means you’re covered whether you’re the driver or a passenger. The breakdown cover can be applied for and set up online.

CoverMy Breakdown reviews help you find out what it’s really like to be a customer. If you’ve used CoverMy Breakdown before, you can also leave a review and share your experience.

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Cover My Breakdown Personal Breakdown Insurance reviews (14)

Awful service! Demanded£120 to come out

I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for any number of call-outs. Apparently as my van had previously had a problem starting I wasn’t covered!!! The most ridiculous I have heard! How could anyone tell if it was the same problem without seeing it and even so I ought to be covered. The advisor said as I hadn’t subsequently taken my car to the garage they wouldn’t help. But despite his insistence I WAS NOT told to do this. Absolutely awful- left me a woman pensioner on her own completely stranded. Reviewed on: 4th November 2024

Value for money, clear information

Value for money, clear information Reviewed on: 13th October 2024

COVER MY BREAKDOWN. Don’t bother

When you need a breakdown service you’re most probably at a low point, miles from home and wanting help, cover my breakdown are not the company for you, they hide behind small print and won’t get you home, national service isn’t what it it sounds like, they only take you within 25 miles of a named garage or address. Reviewed on: 27th September 2024

You Get What You Pay For... Rip Off Merchants!

Absolute joke! Should know the price was too good to be true - company is fine if you don't ever need assistance but when you need help, you're screwed! Tyre burst due to potholes so called for assistance. New car so only has temp repair kit - advised 'they don't do that'. Was advised they could send a tow truck or that I could arrange mobile tyre service and would be reimbursed up to £50. Opted for second option as easiest. £150. Have just been refunded £10! Reviewed on: 7th August 2024

AVOID absolute con merchants

I had a flat tyre in my old car, she asked how it happened I said no idea I mean there are pot holes everywhere BOOM that’s what they were waiting for, I said pot hole so they refused to come out and change the tyre/tow to a garage/do anything I had to pay £250 to get a tyre service to come out and replace. I carried the cover over to my new car, stupid me. My car cut out while driving, I was told up to 90 min wait I said I’m blocking a single road cars can’t get past which according to her made this ‘an emergency’ so they’d get there much quicker than the 90 minutes. I’d originally booked it to go to my home because by the time they turned up the garage would be close. As I was waiting I rang the garage, they said they’d leave the gates open and look at it first thing. I rang back recovery to say this and could it go to the garage, no she then said because I’d said my address it’s going there, I explained she refused I said I have the top cover she said no, I said that I have nationwide cover she then said I had to be 25 miles away from my house to have my car towed to a different location, what?! I was also told that because I said it was an emergency as I was blocking a road that also meant my delivery address couldn’t be changed, an emergency?! The on hold music says 50 mins wait but can be 90 I was 1 hour and 50 minutes for someone to turn up and that’s the emergency response?! I was then quoted ‘from £125’ I rang to book this it then jumped to £450 I said it’s the truck that has the crane attachment as it’s hybrid car oh that will be extra, of course it will, I then had to pay £850 to get it towed from my home address to the garage which was 21 miles away which they could’ve done originally when I called them and I wouldn’t have had to pay anything. This company is an absolute con Reviewed on: 20th July 2024

True colours revealed when you call them broken down...

True colours revealed when you call them broken down at the side of the road and they won't do a thing unless you give them the name and address of a garage within 25miles that's willing to look at your car there and then. Reviewed on: 28th June 2024

AVOID, AVOID, AVOID

While covered by this so called insurance, they refused to recover my wife’s car with a clutch fault as it was over 40 miles. Complete waste of money. AVOID Reviewed on: 5th June 2024

Useless company

Left me stranded when I was broken down said my type of breakdown was not covered Reviewed on: 26th May 2024

Stranded me with an 18 month old baby after we waite...

Stranded me with an 18 month old baby after we waited 3 hours for a breakdown vehicle which couldn't accept the baby. No information about this whatsoever despite having told them several times that i had him in the car. Absolute disgrace of a company, avoid at all costs!! Reviewed on: 5th April 2024

Worse recovery company after the AA.

This company will not only take forever to answer the phone. They will then go into give you totally made up recovery times, and/or do absolutely anything at all to get out of recovering you. I would say they are almost as bad as the AA. Reviewed on: 27th November 2023

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