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Jacqueline s

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Review of the Cover My Breakdown, Personal Breakdown Insurance:

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AVOID absolute con merchants

I had a flat tyre in my old car, she asked how it happened I said no idea I mean there are pot holes everywhere BOOM that’s what they were waiting for, I said pot hole so they refused to come out and change the tyre/tow to a garage/do anything I had to pay £250 to get a tyre service to come out and replace. I carried the cover over to my new car, stupid me. My car cut out while driving, I was told up to 90 min wait I said I’m blocking a single road cars can’t get past which according to her made this ‘an emergency’ so they’d get there much quicker than the 90 minutes. I’d originally booked it to go to my home because by the time they turned up the garage would be close. As I was waiting I rang the garage, they said they’d leave the gates open and look at it first thing. I rang back recovery to say this and could it go to the garage, no she then said because I’d said my address it’s going there, I explained she refused I said I have the top cover she said no, I said that I have nationwide cover she then said I had to be 25 miles away from my house to have my car towed to a different location, what?! I was also told that because I said it was an emergency as I was blocking a road that also meant my delivery address couldn’t be changed, an emergency?! The on hold music says 50 mins wait but can be 90 I was 1 hour and 50 minutes for someone to turn up and that’s the emergency response?! I was then quoted ‘from £125’ I rang to book this it then jumped to £450 I said it’s the truck that has the crane attachment as it’s hybrid car oh that will be extra, of course it will, I then had to pay £850 to get it towed from my home address to the garage which was 21 miles away which they could’ve done originally when I called them and I wouldn’t have had to pay anything. This company is an absolute con Reviewed on: 20th July 2024

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