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Green Flag: Breakdown Insurance reviews

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2.70
Based on 46 reviews, last reviewed 17th Apr 2024
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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49%

Latest highest rating:

5

Brilliant in their response to my break down. I broke down last week and Green Flag were brilliant. From the guy on the phone initially to the 2 who pushed my car quite a distance to load it onto ... Read more Reviewed on: 13th March 2024
Helen Iles's avatar
Helen Iles

Latest lowest rating:

1

My elderly parents broke down near Gillingham in Ken... My elderly parents broke down near Gillingham in Kent yesterday. After initially getting help they then waited over six hours before someone could tow... Read more Reviewed on: 17th April 2024
Stephen R's avatar
Stephen R
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About the Breakdown Insurance

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Green Flag breakdown cover reviews come in. You can read and write YOUR Green Flag Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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Green Flag Breakdown Insurance reviews (46)

My elderly parents broke down near Gillingham in Ken...

1
My elderly parents broke down near Gillingham in Kent yesterday. After initially getting help they then waited over six hours before someone could tow them away. Throughout this time they regularly contact Green Flag who assured them that help was nearby. They were in fact lied to. On one occasion they discovered that the help that was ‘nearby’ was in fact in Essex. The other side of the Thames crossing. Special mention needs to be made of Aaron the call centre manager who was either at best incompetent and at worst a bare faced liar. His colleague at the call centre who assured my parents that she would ring them back - she didn’t- is also a disgrace. To compound their misery, on finally getting home, they received a blunt message from Green Flag saying that the car had to be fixed immediately and if they are called out for the car again, they will be charged. I understand the system but the wording was abysmal. No customer service at all. A disgusting company with disgusting staff working for them. Reviewed on: 17th April 2024
Stephen R's avatar
Stephen R

Brilliant in their response to my break down.

5
I broke down last week and Green Flag were brilliant. From the guy on the phone initially to the 2 who pushed my car quite a distance to load it onto a trailer... I couldn't fault the service.... So polite, helpful and, importantly, caring. Made a potentially stressful event less stressful! Thankyou. Reviewed on: 13th March 2024
Helen Iles's avatar
Helen Iles

FOR THE LOVE OF GOD!

1
FOR THE LOVE OF GOD! DO NOT USE THIS COMPANY. I was Left for 6 hours at the side of the road with a disabled member of staff. Repeatedly given false information. Lost £14000 worth of work and had to cover £250 per day of staff wages for the four days that had to be cancelled because I wasn’t recovered. First person arrived after4 hours with no tools, took photos of the car and then left. Made no attempt to identify the problem. They contacted me 2 days later and offered me £50 compensation. That made me even angrier. Reviewed on: 2nd February 2024
Mark s's avatar
Mark s

Best policy

5
Good service and prompt response very satisfied Reviewed on: 29th July 2023
richard harding's avatar
richard harding

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