Locked out of car and they sent someone who couldn't open the car. If I need a dentist I don't expect you to send a... Locked out of car and they sent someone who couldn't open the car. If I need a dentist I don't expect you to send a cobler. What is the point of sending someone who cant do the job - you knew what the problem was and what was required. Aghast at this appalling service. Read more Read less

Green flag recovered my vehicle using a third party company who dumped my car in a hotel carpark unlocked with the key in the ignition... Green flag recovered my vehicle using a third party company who dumped my car in a hotel carpark unlocked with the key in the ignition for 48hrs before we discovered it had t been taken to the garage we had requested !!! Read more Read less

I wish I could do zero star. Absolute disaster. We have been member for two years and never used the service till just a day... I wish I could do zero star. Absolute disaster. We have been member for two years and never used the service till just a day ago. They can’t even help with flat tyre. Do not waste your time and money to join them as they are not helpful at all. No rescue team they have third party to send when they can’t even reach to your car. Read more Read less

We have been members with Green Flag- Caravan and Motorhome Club members for 3 Years + and in June 2025 we broke down on the... We have been members with Green Flag- Caravan and Motorhome Club members for 3 Years + and in June 2025 we broke down on the Isle of Mull in our 2021 Ford Transit Autotrail F62 with 9900 miles on clock from New with full ford service history Green flag local garage on Mull was with us within 30 minutes of our call and Stuart diagnosed Injector number 3 so we stayed on our campsite the night and as promised we was recovered at 9am the next day to take us back on the ferry to the mainland where another recovery company took us and motorhome to there garage 45 miles and said a taxi was already booked for us to takes us another 40 miles to collect a green flag pre arranged Enterprise hire car waiting for us allowing us to drive back home to Leicestershire 400+ miles same day and the motorhome followed us on 1 truck all the way to our local Ford Garage a few days later, GREEN FLAG ORGANISED AND PAID FOR EVERYTHING Including taxi, recovery and New hire car for 2 days to get home. Thank you all at Green Flag. Ps Recovery man on Mull said if you was with the other 2 breakdown companies you would have had to PAY to get recovered of the Island before they recover you ! Read more Read less

Green Flag is a scammer road assistance. They have swindled my car under the excuse-lie of quick repair on the 24-th of January. Since then... Green Flag is a scammer road assistance. They have swindled my car under the excuse-lie of quick repair on the 24-th of January. Since then they demand lots of money, a ransom to give me my car back. The repair did not happen until today 31-st of March. They do not care about the policy terms and conditions. They want money. Avoid Green Flag for any cost. Read more Read less

Very poor service. I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a... Very poor service. I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a garage in my home town. this invalidated my policy features that secured my ability to get to where I need to be! Very poor service, avoid at all costs. Read more Read less

Quick to respond, courteous and helpful. My phone didn't have internet access so they helped me find a locksmith and phoned to check everything was... Quick to respond, courteous and helpful. My phone didn't have internet access so they helped me find a locksmith and phoned to check everything was sorted. Have already recommended to friends and family! Read more Read less

We've had personal Green Flag cover for breakdowns for the last couple of years. We took the policy out with the simple intention to cover... We've had personal Green Flag cover for breakdowns for the last couple of years. We took the policy out with the simple intention to cover both ours cars but were talked into taking personal cover, in case we were driving a friend's vehicle that then broke down (extremely unlikely scenario as we only drive our own cars...) Fast forward to this week, our car breaks down and we need breakdown assistance only to be told our second car wasn't covered due to it now being over 16 years old (by a few months). I feel mistreated and poorly advised as we registered a younger car as our primary one when we took the cover out in 2022, and now 2 years later we have basically paid for a renewal on this year's cover that is not fit for purpose. More than that we don't believe we received the policy documents for the renewal so that we could even have the chance to check the T&Cs and Green Flag says their system doesn't have a record of the documents being sent. Buyer beware if you have older cars, as you may fall into the same trap. Read more Read less

Green Flag review from this weekend. Absolute nightmare. Copied from my trust pilot review please share! We broke down at 12am having set off from... Green Flag review from this weekend. Absolute nightmare. Copied from my trust pilot review please share! We broke down at 12am having set off from Scotland at 7pm. We had 3 hours left of our journey home. As a family with 2 dogs and a poorly child, we broke down with a caravan in tow - the turbo went on the car so unable to solve roadside therefore recovery needed. Initial call was hopeful - green flag stated it would be 45 mins until they had someone to us as we were a priority having a child and animals on board and as we were on a busy motorway just south of Scotland. 2.5 hours later we have our FIRST OF THREE recovery trucks arrive. He advised Lincoln was not in his area so would take us 1,5 hours to Lymm services where we would be met by the next recovery vehicle " great , that's ok " we thought .... Oh how wrong we were!! Telephone call from green flag advising us that at our ETA at Lymm services we would have a recovery man waiting for us within 30 mins of arrival (6:30/7am) Green flag advised the next part of our recovery would be completed by Eggertons from Lymm services. Upon being dropped off by the first recovery truck , we sat in the lorry park of Eggertons at Lymm services. Saw a truck with a guy sat in it and by 8am contacted Sarah who advised that they were running behind ( 1.5 hours!) and had someone on route to us. We asked if the chap in the lorry park was our driver which she denied. Roll on 10Aam ( 15 hours into the journey) , the same guy sat looking at us at Eggertons lorry park, reverses his truck to our car stating he hadn't received the job and could only take us to the next service station 27 mins away!!! Fuming is an understatement - my little boy was sobbing by this point as he felt so unwell - we are both tired out and stressed and totally flabbergasted at the lack of common sense displayed by green flag , never the less after a rather cross phone call to green flag I am absolutely assured that the next truck will absolutely be with us by 11:10. you guessed it - 12:15 the next one rolled up - thank fully ready equipped to take us all the way home. In short our experience has been a nightmare! Why not put us into a services over night to then recover us the next day in one hit! Utterly outrageous with no courtesy shown for us or the animals left stranded in service stations and roadside for over 11 hours!!! Sort yourselves out green flag - this is totally unacceptable! Disorganised, disjointed, poor communication and utterly dismal dishonest service- don't advertise "national recovery" with the caravan and motorhome clubs if you are blatantly unable to achieve a service to meet the needs of your customers!! Date of experience: 24 August 2024 Read more Read less