We've had personal Green Flag cover for breakdowns for the last couple of years. We took the policy out with the simple intention to cover... We've had personal Green Flag cover for breakdowns for the last couple of years. We took the policy out with the simple intention to cover both ours cars but were talked into taking personal cover, in case we were driving a friend's vehicle that then broke down (extremely unlikely scenario as we only drive our own cars...) Fast forward to this week, our car breaks down and we need breakdown assistance only to be told our second car wasn't covered due to it now being over 16 years old (by a few months). I feel mistreated and poorly advised as we registered a younger car as our primary one when we took the cover out in 2022, and now 2 years later we have basically paid for a renewal on this year's cover that is not fit for purpose. More than that we don't believe we received the policy documents for the renewal so that we could even have the chance to check the T&Cs and Green Flag says their system doesn't have a record of the documents being sent. Buyer beware if you have older cars, as you may fall into the same trap. Read more Read less

Green Flag review from this weekend. Absolute nightmare. Copied from my trust pilot review please share! We broke down at 12am having set off from... Green Flag review from this weekend. Absolute nightmare. Copied from my trust pilot review please share! We broke down at 12am having set off from Scotland at 7pm. We had 3 hours left of our journey home. As a family with 2 dogs and a poorly child, we broke down with a caravan in tow - the turbo went on the car so unable to solve roadside therefore recovery needed. Initial call was hopeful - green flag stated it would be 45 mins until they had someone to us as we were a priority having a child and animals on board and as we were on a busy motorway just south of Scotland. 2.5 hours later we have our FIRST OF THREE recovery trucks arrive. He advised Lincoln was not in his area so would take us 1,5 hours to Lymm services where we would be met by the next recovery vehicle " great , that's ok " we thought .... Oh how wrong we were!! Telephone call from green flag advising us that at our ETA at Lymm services we would have a recovery man waiting for us within 30 mins of arrival (6:30/7am) Green flag advised the next part of our recovery would be completed by Eggertons from Lymm services. Upon being dropped off by the first recovery truck , we sat in the lorry park of Eggertons at Lymm services. Saw a truck with a guy sat in it and by 8am contacted Sarah who advised that they were running behind ( 1.5 hours!) and had someone on route to us. We asked if the chap in the lorry park was our driver which she denied. Roll on 10Aam ( 15 hours into the journey) , the same guy sat looking at us at Eggertons lorry park, reverses his truck to our car stating he hadn't received the job and could only take us to the next service station 27 mins away!!! Fuming is an understatement - my little boy was sobbing by this point as he felt so unwell - we are both tired out and stressed and totally flabbergasted at the lack of common sense displayed by green flag , never the less after a rather cross phone call to green flag I am absolutely assured that the next truck will absolutely be with us by 11:10. you guessed it - 12:15 the next one rolled up - thank fully ready equipped to take us all the way home. In short our experience has been a nightmare! Why not put us into a services over night to then recover us the next day in one hit! Utterly outrageous with no courtesy shown for us or the animals left stranded in service stations and roadside for over 11 hours!!! Sort yourselves out green flag - this is totally unacceptable! Disorganised, disjointed, poor communication and utterly dismal dishonest service- don't advertise "national recovery" with the caravan and motorhome clubs if you are blatantly unable to achieve a service to meet the needs of your customers!! Date of experience: 24 August 2024 Read more Read less

Car collected on transporter after breakdown

I’ve been with Greenflag for a number of years now. In that time I’ve had a few breakdowns, 1 where I needed a jjumpstart and... I’ve been with Greenflag for a number of years now. In that time I’ve had a few breakdowns, 1 where I needed a jjumpstart and the other, I broke down on the way to Yorkshire as we were celebrating my Dad’s 70th birthday! Greenflag picked me and my children up and dropped us at a safe place and even picked us up and took us home (and the car) after our weekend away on the way back. Great personal service and we felt safe. Such good prices too. Read more Read less

Their Recovery service outperforms all rivals. They will recover your vehicle to any location in the country, not just 10 miles from breakdown.

My car broke down in the 3rd lane of the motorway so I rang them for help as a i have a policy with them.... My car broke down in the 3rd lane of the motorway so I rang them for help as a i have a policy with them. NONE of the customer advisors had any manners or any clue what was going on, had no sense of urgency or what. It was like they hasn’t been trained at all, just given a phone and told to answer it. Absolutely disgusting, wanting to cancel my policy ASAP. With them even putting the phone down on me whilst telling me to wait, as if they didn’t care. m I would go to another company if you want someone to actually help you when you’ve broken down. Read more Read less

Don't bother. I've bought breakdown cover for my trip abroad 3 days before departure. After money was paid I've received email that it will take... Don't bother. I've bought breakdown cover for my trip abroad 3 days before departure. After money was paid I've received email that it will take 7-10 days before they can provide me with the policy documentation. Not only they cant send documentation by email and insist on post, but also the processing time is absolutely unacceptable. As you can imagine my policy arrived when in post when i was abroad already and trip was almost over. Now they refuse to refund for the policy and claim it was in place when the trip started. 0 stars would be too much. Case goes to Ombudsman for escalation as this is absolutely unacceptable. Read more Read less

My elderly parents broke down near Gillingham in Kent yesterday. After initially getting help they then waited over six hours before someone could tow them... My elderly parents broke down near Gillingham in Kent yesterday. After initially getting help they then waited over six hours before someone could tow them away. Throughout this time they regularly contact Green Flag who assured them that help was nearby. They were in fact lied to. On one occasion they discovered that the help that was ‘nearby’ was in fact in Essex. The other side of the Thames crossing. Special mention needs to be made of Aaron the call centre manager who was either at best incompetent and at worst a bare faced liar. His colleague at the call centre who assured my parents that she would ring them back - she didn’t- is also a disgrace. To compound their misery, on finally getting home, they received a blunt message from Green Flag saying that the car had to be fixed immediately and if they are called out for the car again, they will be charged. I understand the system but the wording was abysmal. No customer service at all. A disgusting company with disgusting staff working for them. Read more Read less

I broke down last week and Green Flag were brilliant. From the guy on the phone initially to the 2 who pushed my car quite... I broke down last week and Green Flag were brilliant. From the guy on the phone initially to the 2 who pushed my car quite a distance to load it onto a trailer... I couldn't fault the service.... So polite, helpful and, importantly, caring. Made a potentially stressful event less stressful! Thankyou. Read more Read less