I bought my car insurance through Topcashback, in July, but did not get any documents. These were supposed to be available through their on line... I bought my car insurance through Topcashback, in July, but did not get any documents. These were supposed to be available through their on line portal - it was never open. I rang the number on the portal, but it took me all around the world and back again to the begining. I eventually spoke to someone who arranged to email my documents and post them to. Different insurer next year. According to Companies House, they stopped trading last month. Read more Read less

Customer service agents didn’t go out of their way for me I don’t think. With politeness, customer service, etc.

Very complicated company structure, very poor customer service. 4 different companies involved not talking to each other. Everything you have to call yourself to different companies and babysit. Do not recommend.

This ladybird company is big scammers… This ladybird company is big scammers please avoid them. Customer service are very rude seems don’t care and very... This ladybird company is big scammers… This ladybird company is big scammers please avoid them. Customer service are very rude seems don’t care and very disrespectful. Takings money . If you got with them you will end up with debt dead. They very good make you foolish. First quote was very cheap I put my details no claim exactly right year and they said it’s wrong and increased then send me another email ask DVLA code them another email said driving license took year I put nearly date witch I don’t remember exactly dates I got license. Then added another amount. Then my insurance cost nearly £2000. I’ve got 2017 old Benz care witch I pay last year small insurance. Then I cancelled my insurance now they taking from me another £ 254.22 cancellations fee First monthly payment was£ 85.07 Then increased 102.2 Then another £317.55 Another cancellation free -254.22 Stay away with this rude staff and scammers Read more Read less

ladybird is the worst car insurance company ever in England I have to out a car insurance policy with them I have pay the full... ladybird is the worst car insurance company ever in England I have to out a car insurance policy with them I have pay the full amount for the year I have sent all my documents to them after 2 months they are asking me for £500 extra because I I did not tell them I have points on my licence I already sent all my documents to them so I pay the £500 after 3 months I I was looking for a now car to buy so I call them to get a new quote no a car I was going to buy I asked him a simple question do you do delivery insurance to because of this question I asked them ladybird insurance cancel my policy they did not give me any quote no the car I was going Buy instead they cancelled my policy for asking a simple question this insurance have give me a problem from day one to everybody do not use ladybird insurance it's one of the worst car insurance in England not had any problem with other insurance only this insurance Read more Read less

DO NOT INSURE YOUR CAR WITH THESE ROBBING, HORRIBLE SCAMMERS. You will agree with the price at first then get email after email adding more... DO NOT INSURE YOUR CAR WITH THESE ROBBING, HORRIBLE SCAMMERS. You will agree with the price at first then get email after email adding more and more to your premium. Charge after charge. I rang up to speak to one of their gang members to be spoke to like I was a price of dirt they make you feel like you have kicked their dog. Do your self a big massive favour and AVOID AT ALL COST YOU WILL THANK ME FOR IT !!!!!!!! Read more Read less

Ladybird cancelled my insurance because… Ladybird cancelled my insurance because of a change of address and then took out money from my account the following... Ladybird cancelled my insurance because… Ladybird cancelled my insurance because of a change of address and then took out money from my account the following month. When I called them, they said I was owing them £212.61 and sent me an email to that effect, of which they had never sent me before me calling them. They also blackmailed me saying if I do not pay, they would not issue me with my NCB. I think Ladybird, Close Brothers and Right Choice are all in this con game. It made no sense to cancel my insurance as I have never had a claim and still charge me for them canceling my insurance. Also I was told over the phone, that I was paying in arrears. Who pays for services nowadays in arrears, especially insurance. Has anyone heard anything so ridiculous??? PUBLIC, KEEP AWAY FROM THEM PLEASE. They are bad news. Read more Read less

Charged me £245 for 15 days worth of cover despite contacting them within the cooling-off period. Spoke to two ladies via telephone, found both to... Charged me £245 for 15 days worth of cover despite contacting them within the cooling-off period. Spoke to two ladies via telephone, found both to be extremely rude and unhelpful - also provided contradictory information. Very unprofessional company who are very hard to get a hold of - be prepared to wait for a very long time if you wish to speak to them by phone, email communication also very poor as they pick and choose when they feel like responding. Will be taking my personal matter further but would seriously advise anyone considering using this company to go alsewhere. Read more Read less

ladybird is a broker, not an insurance company! I advise you to have nothing to do with it. after signing the contract, without your knowledge... ladybird is a broker, not an insurance company! I advise you to have nothing to do with it. after signing the contract, without your knowledge he will go to a financial company, where he will collect the money, so you, in addition to the insurance, will pay the interest to the financial company. when I found out, I immediately asked to terminate the insurance policy, even before it started. but they didn't give me back my 190 pounds, which I had paid to do the same policy, besides the fact that you can't talk to them on the phone. so if problems arise, that's your business. they are real legal scams!!! legal because they walk by the law. do not buy from brokers also freedom ,RIA, they are brokers and like ladybird they will steal your money, also after making the contract they will ask you for many documents, with the threat of canceling the insurance policy if you do not provide them. so you will spend days trying to get the documents they want, including old insurance contracts, to prove that you have not had an accident etc. I had a bad experience made of stress with brokers. one more thing when i paid on my bank application it showed that i paid RIA but my policy was with ladybird and RIA is another insurance broker i had noticed in online search engines while i was looking for insurance for the my car . which means they are the same thing with different names!!ladybird is a broker, not an insurance company! I advise you to have nothing to do with it. after signing the contract, without your knowledge he will go to a financial company, where he will collect the money, so you, in addition to the insurance, will pay the interest to the financial company. when I found out, I immediately asked to terminate the insurance policy, even before it started. but they didn't give me back my 190 pounds, which I had paid to do the same policy, besides the fact that you can't talk to them on the phone. so if problems arise, that's your business. they are real legal scams!!! legal because they walk by the law. do not buy from brokers also freedom ,RIA, they are brokers and like ladybird they will steal your money, also after making the contract they will ask you for many documents, with the threat of canceling the insurance policy if you do not provide them. so you will spend days trying to get the documents they want, including old insurance contracts, to prove that you have not had an accident etc. I had a bad experience made of stress with brokers. one more thing when i paid on my bank application it showed that i paid RIA but my policy was with ladybird and RIA is another insurance broker i had noticed in online search engines while i was looking for insurance for the my car . which means they are the same thing with different names!! Read more Read less