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Green Flag: Breakdown Insurance reviews

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2.56
Based on 57 reviews, last reviewed 19th Jul 2025
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Latest highest rating:

5

Genuine green flag review MUST READ We have been members with Green Flag- Caravan and Motorhome Club members for 3 Years + and in June 2025 we broke down on the Isle of Mull in our 2021 ... Read more Reviewed on: 19th July 2025
Bryce's avatar
Bryce

Latest lowest rating:

1

Avoid for any cost!!! Green Flag is a scammer road assistance. They have swindled my car under the excuse-lie of quick repair on the 24-th of January. Since then they deman... Read more Reviewed on: 31st March 2025
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Zbig
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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Green Flag breakdown cover reviews come in. You can read and write YOUR Green Flag Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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Green Flag Breakdown Insurance reviews (57)

Beware they will not honour the policy

1
WARNING Women with children stay clear On the way to lapland with a small child. Clutch failed one hour from lapland ascot. Pulled over , called greenflag, only me and my young child in the car. Advised they would take us and car to one destination. Initially I said hotel but then changed my mind after ringing around garages in the area and establishing it might take 3 weeks to repair. Policy was to be taken home. Sam from collateral brought us to 'Frankly services' , she was just lovely, but couldn't offer us much help, this is the only positive to the story , thank you Sam. I asked if she could take us the Birmingham Airport to rent a car, she asked if she could but request was refused by control. I phoned greenflag to establish if they could get me a hire car, happy to pay. They gave me a number, which shut at 1pm in Saturday. It was 4pm by now. The relay from Gloucestershire to Liverpool, could have been 2 to 4 different stops. Then they decided no they would get me a courtesy car. The car arrived, 16 years old -no isolfix for child seat -Windows didn't work-fire hazard - all seatbeats in back of car smashed beyond use, except the middle one which was one belt across the middle -no sat nav - no facility to charge phone despite having 3 hours by the road side -pitch black darkness off a motorway with a small child - had to find a hotel off the motorway and wait until morning to travel home - 3 days later no car, no contact -asked if car could be dropped at a particular garage , which they did . But expected me to drive banger to garage to hand over banger. I kept telling them there was no isofix , I also have a new born. All day to and fro, 18 calls when I was in a meeting. Received a text stating they would be with me at 11:04, 12.10 nothing Then panic and call after call. Stated that they would put car back on the truck if I didn't come to meet them, despite dangers identified. Text me "truck won't fit down your street" and they were now dropping car at my address! Left car in the road by the garage . Umpteen calls to managers , worse than useless. Never again, green flag are appalling. What an awful experience, no compassion or empathy for the situation. Disgraceful customer service. No support despite circumstances and offer to pay in full. They just didn't help or bother a woman with a small child stranded in darkness at the side of a motorway worst nightmare Reviewed on: 3rd December 2021
Amanda Casey's avatar
Amanda Casey

AWFUL EXPERIENCE

1
Worst experience! STAY AWAY Worst experience! Took me 12 hours to get from Essex to Worthing (100 miles) Got dropped off at a services alone at night. Explained to GF I was afraid as it was 2am but they were not that bothered. Every time I tried calling I was on hold for 50-60 minutes when I totalled my wait time up it added up to a total of almost 5 hours just on hold to speak with someone… Just so you know……. If you need a towing service (like I did) they won’t tow you all the way home and it will take two or three drop offs….. but the drop offs won’t match up so I was told (after a 4 hour wait) that it was going to be another 4 HOURS at the service station before the next pick up was due to arrive….. By the time I get home it will have taken me a total of 12 hours from calling GF to walking in my door….. 12 HOURS to travel a total distance of 100 miles…. Alongside 5 hours of being on hold. STAY AWAY FROM THIS COMPANY! There’s reason as to why they are cheap! Reviewed on: 23rd October 2021
donnaclara2004@yahoo.com's avatar
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They fit the bill

4
Ticks all our boxes on breakdown insurance, the caravan ,car and personnel cover, What's not to like Reviewed on: 9th October 2021
Tony S's avatar
Tony S

No response when I use the app for assistance

1
No response when I use the app for assistance Complained to Green Flag they said they were sorry and thanked me for letting them know Waste of the time I won’t be using them ever again Reviewed on: 21st September 2021
John Jeffery's avatar
John Jeffery

Waste

1
Been with greenflag paying 14 quid per month for any car for 2 years. everytime I try and use it, they say vehicle too old or vehicle not covered. next I try again with all them conditions and because i bought a new car and it was not taxed, they would not recover it all though it was taxed and takes time too update on the system. at £168 per year and get nothing out of it, I feel I have been giving too a charity. I am soo pissed off and should have stuck with the AA. Do not bother with this company, WASTE OF MONEY! Reviewed on: 26th August 2020
Tony Robinson's avatar
Tony Robinson

A WASTE OF TIME & MONEY, DO NOT USE !

1
Been with Green Flag a number of years with a policy that covers me whatever car i am driving. As a KEY WORKER I was carrying a hospital patient going for chemotherapy treatment al Lincoln County Hospital but not in my own car when i broke down on route at Louth. called Green Flag, put on hold for about fifteen minutes then asked for the reg number of the car i was driving, gave them all the info they requested then told the car was to old for them to come out but they could offer help at a cost in excess of £100 BEEN WITH OUTFIT FOR YEARS AT OVER £14 PER MONTH, NOT ANY MORE Reviewed on: 4th July 2020
DAVID DIAMONDd's avatar
DAVID DIAMONDd

Brilliant Service .

5
Help was with us with in 34minutes . The recovery guy was so reassuring and helpful from Forrest Rescue .- Thank you . We are glad we are with Green Flag . Reviewed on: 23rd February 2020
Bev's avatar
Bev

Appalling service

1
Being stranded on the M5 a few weeks ago for 6 hours for Green Flag was enough for me to join the 4th Emergency service the next day. It was the first and last time I would ever use them Reviewed on: 25th November 2019
Mark Morris's avatar
Mark Morris

Fantastic Service!

5
Been a member for several years, today was the first time I have needed their help. From the initial phone call to the resolution of the problem was less than an hour! The mechanic couldn't have been more helpful and polite. Reviewed on: 13th September 2019
Maureen Parry's avatar
Maureen Parry

Greenflag don't care if you have young children

1
I have been with them for 5 years used first time. I had two young children and stuck on hard shoulder of the motorway. I learnt that as they want to save money they arrange for u to be driven to different services. I must have rang them 10 times! Explained had young kids they gave me wrong ETA times. I felt stranded at last service. Please dont use them the second tow guy clearly told me if you were with Aa or Rac I wpuld have towed u down. I explained this to Greenflag I was dismissed that drivers can only work certain hours although the first driver had told me he just started his shift. My 2 hrs journey home took 8 hours!!! Greenflag are appalling. I dont know whats wrong with my car as the first tow guy didnt check told me to go to a garage Reviewed on: 9th September 2019
M's avatar
M

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