Corrupt and total rip off - AVOID AVOID AVOID!!!
Shocking - AVOID, AVOID,...Read more
Shocking - AVOID, AVOID, AVOID!
I had only been with Quote Me Happy for my car insurance for 1 year. The policy was due to expire in Oct last year and as with most car insurance policies it auto renewed.
Unfortunately I did not remember to check this and my policy auto renewed. I then noticed that my direct debit for my insurance premium seemed very high so I went onto the Quote Me Happy online portal and realized that they had doubled my insurance premium!!!
Just to be clear I had not made any claims with them, had 10 years plus of no claims and none of my other relevant details (like car, address etc.) had changed! They just decided to increase the premium by 100%!!
Now we all know that sometimes insurance providers will try a small increase in premiums blaming it on the previous years claims or some change in market or legislation but a 100% is completely unreasonable and bordering corrupt.
Obviously Quote Me Happy do not offer a telephone number so I could not speak to anyone but had to e-mail/message them. After a couple of days they replied saying that this needed to be sent to their specialist complaints team.
It then took 3 weeks for this specialist team to come back to me! This is 3 weeks to check my pricing and after all this time their decision - the pricing cannot be changed. The lady even went as far to say that I'm sure you can get far more competitive pricing and if I should have queried it at the time. I'm appalled! They've basically made a full years premium in half the time so have probably realized I wouldn't renew and thus decided not to do anything.
I would highly recommend people avoiding such an insurance provider. They may seem competitive up front when looking around but their terrible customer services combined with the most shocking approach to pricing to an existing customer shows they are not worth the risk!
I am going to escalate this to the financial ombudsman and cancel my policy.
AVOID AVOID AVOID!