This is possibly one of the most incompetent companies that I have had the unfortunate experience of having to deal with. My son took out... This is possibly one of the most incompetent companies that I have had the unfortunate experience of having to deal with. My son took out car insurance with them, he’s travelling so we made them aware there would be minimal use of the car but that we would use the car as we are named drivers. We have had numerous issues with the black box not working completely or just not recording. We have messaged them several times to make them aware and received no response. There is no way of contacting them by phone and their chatbot always says no one is available and filling out the form online which is the only available way to contact gives no response. Zero communication despite frequent attempts to contact. We have just received a letter to state that the insurance policy has been cancelled due to the black box not recording!!! Absolute joke. We are now taking the matter to the FCA to highlight just how incompetent this company are Read more Read less

Terrible company, cancelled my insurance for NOT driving my car

They will give you cheap insurance in the beginning with the device who keeps on tracking you . Whenever you drive long distance , they... They will give you cheap insurance in the beginning with the device who keeps on tracking you . Whenever you drive long distance , they will keep red rating and start warning you to cancel the insurance . There is no contact number where you can discuss about the rating and compalints about the device. They will cancel the services in mid of contract and charged you extra money . So please avoid this services . Consider to opt it if you buy a car and don't drive Read more Read less

I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the FCA's Consumer Duty.... I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the FCA's Consumer Duty. 1. **Safety & Crisis Management Failure:** A massive leak caused a total electrical short circuit. Instead of helping, Aviva and QuoteMeHappy "ping-ponged" me on the phone for hours, refusing to take ownership. We were left **without electricity for 3 days** with an 8-month-old baby. It was scheduled to be 4 days, and was only resolved because the **handyman himself** had to step in and escalate it to them, explaining that a home with no power is uninhabitable for an infant. It is disgraceful that a contractor cared more about my child's safety than my insurer did. 2. **Severe Lowballing:** They offered a cash settlement of just **£486.63** after the excess to fix extensive water damage affecting the subfloor, joists, and ceiling. I have obtained an independent quote for **£3,624.00** to actually fix the damage safely. Aviva is effectively offering 13% of the true cost, trying to use my personal refurbishment plans as an excuse to pay £0 for the structural repairs they are liable for. 3. **Process Failures:** The claims handler has refused to accept the evidence of the water bill and is trying to force me to open a "second claim" (with a second excess) for the same damage event to avoid paying out. I have escalated this to a formal complaint, but be warned: Aviva will bounce you between departments while you sit in the dark, and use every technicality to avoid paying to make your home safe. Read more Read less

I had an extremely frustrating experience with Quote Me Happy after making a claim. When arranging my policy, I specifically paid for the courtesy car... I had an extremely frustrating experience with Quote Me Happy after making a claim. When arranging my policy, I specifically paid for the courtesy car as an optional extra. However, after my vehicle was involved in an accident, I was told I would not be provided with a hire vehicle because I allegedly did not have “total loss hire cover” – a type of cover that was never offered to me as an optional extra in the first place. What makes this even worse is that they are now classing my car as a total loss when it has not even been properly assessed yet. No final inspection or confirmation has been completed, yet they are already using this as a reason to refuse a courtesy car. This is completely unacceptable and premature. This feels misleading and unfair. I paid for courtesy car cover in good faith, only to be told when I actually needed it that it doesn’t apply due to conditions that were never clearly explained at the point of sale. If courtesy car cover becomes void in the event of a potential write-off, this should be made crystal clear before customers are charged for it. Communication throughout the claim has been slow, unhelpful, and inconsistent, adding unnecessary stress to an already difficult situation. I feel completely let down as a customer and would not recommend Quote Me Happy to anyone who expects transparent cover and fair treatment. Read more Read less

Very poor at handling claims, gave incorrect legal information and let guilty party, a company, off the hook with their total incompetence to the extent... Very poor at handling claims, gave incorrect legal information and let guilty party, a company, off the hook with their total incompetence to the extent that I suspect they were acting on their behalf Read more Read less

DO NOT GO WITH THIS COMPANY FOR ANYTHING. I've been with this company since February and have insured my first car with them which is... DO NOT GO WITH THIS COMPANY FOR ANYTHING. I've been with this company since February and have insured my first car with them which is a 2012 citroen c1, so nothing sporty at all. Yet their app that you have to use and the black box they have sent me has caused me nothing but issues since day 1. They've threatened to cancel my policy a few times due to the lack of service they provide as I've had to recently put in WEEKLY complaint to them about this issue and they still haven't fixed it. I've had several cases open up with them due to their services being so poor that they had to look into it further and I still have no fix. I've been sending them constant complaint emails since the first month I've been with them. And more recently they've just started to ignore Mt emails and do absolutely nothing about the issues I'm having. I've just woken up this morning (30/09/2025) with an email from them saying that my weekly report was overall red and if I get another red rated week then my policy is being cancelled. Even though I've contacted multiple people across last week about the same things but I have no solution and no response from them. So the point of this rating is to try and warn other people like me who have just passed their test and looking for cheap insurance to STAY AWAY from this company as they will give you nothing but issues, fake promises, stress, and nothing positive to look at. Read more Read less

they do not respect customers, they charge too much, they are illogical, they take advantage of situations.

Very happy with cover, price and ease of purchase and renewal.