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Green Flag: Breakdown cover reviews

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2.52
Based on 58 reviews, last reviewed 24th Nov 2025
100% decrease in 5 star reviews
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Latest highest rating:

5

Genuine green flag review MUST READ We have been members with Green Flag- Caravan and Motorhome Club members for 3 Years + and in June 2025 we broke down on the Isle of Mull in our 2021 ... Read more Reviewed on: 19th July 2025
Bryce's avatar
Bryce

Latest lowest rating:

1

I wish I could do zero star. I wish I could do zero star. Absolute disaster. We have been member for two years and never used the service till just a day ago. They can’t even help... Read more Reviewed on: 24th November 2025
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Fa
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About this product

Green Flag have various breakdown cover options for your vehicle from roadside assistance to national vehicle recovery.

Green Flag provide local rescue and nationwide, with over 3,000 technicians. Depending on which cover you choose, you can get cover at home, unlimited callouts, cover for different vehicles and European cover.

Green Flag breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used Green Flag before, you can also leave a review and share your experience.

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Green Flag Breakdown cover reviews (58)

EU breakdown cover

1
“I purchased European breakdown cover as I planned to visit different areas in EU for some business trip and pleasure. Whilst visiting south France on a short trip my car broke down on the toll road on 23rd August. It was a self diagnosed blown turbo on a BMW so little chance of having a roadside repair. The police organised recovery from toll rd to a safe garage which was great service but the rest was a total nightmare. Green flag U.K. contract out to a EU company called Opteven so you have to deal directly with them for assistance. When calling the average on hold time before answer was 40 minutes, then the assistance on the phone was vague. We were instructed to book a hotel to stay in overnight until they update us, suggesting they need to diagnose the fault. I explained my vehicle was in the middle of France miles away from Any BMW specialist so diagnosis on a major engine fault may be a challenge especially as my vehicle was dropped off at a Renault garage. So one hotel night later and after no response from optevan I called and waited again. Once I got through I said I will organise a hire car and make our way back to Calais and I would like my car repatriated back to U.K. to be diagnosed and repaired there as I had no idea how many days or weeks we would have to wait for a repair to be done in France. They agreed and after some hassle Optevan hired us a car and I covered the 150 Euro taxi to get the the hire company. I then asked if Optevan could hire a car for me from Dover so we can get back to our home address in the U.K. and they said they would work on that for us. So after me booking a hotel and again covering the cost plus paying extra for the ferry trip home, I also has to hire the car at Dover as I heard nothing from Optevan or GreenFlag U.K. I then try and claim Back the money paid and I am informed that I need to fill out forms and send to Direct lime, now dealing with three separate companies. After all this Amd many phone calls later to chase up when my vehicle will return to the U.K. so I can get it repaired it fixed ally arrived at the garage on the 11th October. Yes that’s correct, 50 days later from the day of our break down in France. Optevan seemed to think this timescale was fine. So I had to hire a car for 49 days in U.K. and GreenFlag would only cover 1 day cost to get back to my U.K. address. So although GreenFlag have a good name and I believe give great service for U.K. breakdowns, from my experience I highly recommend never ever using them for EU breakdown cover unless you have a large bank account. Pay more and get better cover with a company that cares.” Reviewed on: 12th October 2022
Tom May's avatar
Tom May

Expensive

2
Costs a lot for them to actually do nothing much at all. Once broke down in a remote area and all they did was call a local tyre repair shop I could have contacted myself. I still got charged for the rescue and tyre replacement so I don't know what my premium covered. They're also weirdly strict about recovery at or near home. Reviewed on: 15th August 2022
Nope's avatar
Nope

Utterly useless

1
6 hours roadside today waiting for a recovery truck than never arrived a taxi they said they booked but hadn't, and a hire car 15 miles away which no one knew was available or not, 6 hours in 33 degrees with children on board do yourself a favour and go elsewhere, 140 miles home ended up taking 11 hours. Reviewed on: 13th August 2022
Pippa's avatar
Pippa

Caring Customer Service

5
Every customer service advisor I've spoken to have been brilliant and are very knowledgeable in their products and what's the best products for the customer. Their breakdown services are high quality at a very competitive price. Reviewed on: 13th August 2022
Alice's avatar
Alice

Green flag Germany totally unresponsive

1
Every step has been a nightmare. Green flag U.K. try hard but you hit a brick wall with the German partner. Stuck at roadside for 3 hours with 4 kids. Didn’t find us hotel or taxi. Car still in Germany no attempt at repatriation. Booked my own flights home and struggling for weeks with no car and no help. Reviewed on: 29th July 2022
Sally C's avatar
Sally C

Awful Service

1
Breakdown In Germany, No assistance offered to repatriate vehicle or onward travel. no correspondance unable to get through on phone or APP. Left stranded in Germany with a dog in 32Deg heat. No help or assistance offered whatsover. eventually had to arrange onward travel via private company which Green Flag refuse to compensate even though was insured to do so. Reviewed on: 14th July 2022
Doug Wade's avatar
Doug Wade

Do not auto renew without seeing their prices on line.

3
The renewal notice for my breakdown policy asked for £80.64. Green Flags online price for the same policy was £51.17. They did price match when I telephoned. Not impressed with this tactic as many people probably automatically renew at the higher price. Reviewed on: 9th July 2022
Venetianintown's avatar
Venetianintown

daylight robbery.

1
Broke down.rang green flag.told i had to pay!£150 to come out.even though renewed policy.two and half hours later egertons van appeared.fitter had no tools or parts.asked me if i had any tools.!fiddled with my van with a useless csn of wd40.then told me he was not allowed to take me home.drove off and left me.had to ring nephew to collect me and had to pay to get my van picked up next day and brought to a repair garage.avoid green flag at all costs.they are thieving modern day over the phone daylight robbers.disgusting firm.been with them many years.when renewals due i shall be going elsewhere. Reviewed on: 20th May 2022
robert's avatar
robert

Poor customer service

1
I joined their low cost "service" whereby you can purchase breakdown cover at a low up-front price, but pay a £40 additional charge every time you call them out. I thought this would be reasonable because my car is fairly new and properly maintained, so I felt there was a low chance of having to call them out. The problem is that they set the policy to automatic renewal without your consent, then they make it difficult to cancel. According to their website, changing to manual renewal whereby you have to give consent can easily be done online. But when I tried, I found that's not the case for the low cost policies. Why not?? Needless to say, when the policy anniversary came close it was very awkward and very difficult to let them know that I didn't want them to renew the policy. After several unsuccessful attempts, I called them to complain and only then was I informed that they were able to change policy renewal to manual and cancel auto-renewal. However, I was not given a complaint reference number either, so it seems that they deliberately avoid logging complaints. I have never given my explicit consent for automatic annual renewal of any service and it is annoying that unscrupulous companies try to take advantage. I feel that Green Flag customer service is one of the worst set-ups that I have ever had to deal with and for this reason I will not purchase from them again. Fortunately, I have not yet had to call the breakdown number. I will be going back to one of the leading brands. Reviewed on: 19th April 2022
Dave Worrall's avatar
Dave Worrall

Stay well clear

1
Stay well clear if you are a business I took out a green flag business policy, I ensured I took out the highest one possible. In case of break down I then had a replacement vehicle for two days and my vehicle would be straight to the garage. First time I come to use them went like this. Had a technician out to my vehicle (not green flag they subcontract there entire business) he said there was no fault to continue driving, I continued with my working day for 20 minutes later the same issue with the vehicle I then waited an hour and half to be recovered to the nearest garage. As soon as my van was in the garage they said it would be at least a day or so before they could look at it and repair it so I contacted green flag to arrange a replacement vehicle as per my policy. I was told on the phone it was arranged for two days and to expect a call within two hours to arrange delivery of the vehicle I even was asked for the delivery address for the replacement vehicle. Two hours later I received a call stating that the hire company had no availability and to wait till the morning. The following day 11am I have another call from the hire company they say that they will get me a vehicle out the next day in the late afternoon so there goes two days worth of business and countless lost customers. I then asked what I would need to do the hire company said they don’t deliver the vehicle and that I would have to make my way to the office to collect miles from my home at further cost to me. I contacted green flag about this they said there’s nothing they can do it’s subject to availability and washed there hands of me I cancelled the policy on the spot. In summary I was stupid for going cheap stick with the AA you pay for what you get. If you are a business there policy isn’t worth the paper it’s written on there is no real cover for you. They subcontract all of there business out so there is no real support I’m sure they don’t employ anyone themselves Unfortunately as a new business we have learnt a very difficult lesson don’t rely on companies like this when things go wrong. I just hope we can recover from the damage caused Reviewed on: 30th March 2022
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Mansfield Landscape Management

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