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Dave Worrall

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Review of the Green Flag, Breakdown Insurance:

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Poor customer service

I joined their low cost "service" whereby you can purchase breakdown cover at a low up-front price, but pay a £40 additional charge every time you call them out. I thought this would be reasonable because my car is fairly new and properly maintained, so I felt there was a low chance of having to call them out. The problem is that they set the policy to automatic renewal without your consent, then they make it difficult to cancel. According to their website, changing to manual renewal whereby you have to give consent can easily be done online. But when I tried, I found that's not the case for the low cost policies. Why not?? Needless to say, when the policy anniversary came close it was very awkward and very difficult to let them know that I didn't want them to renew the policy. After several unsuccessful attempts, I called them to complain and only then was I informed that they were able to change policy renewal to manual and cancel auto-renewal. However, I was not given a complaint reference number either, so it seems that they deliberately avoid logging complaints. I have never given my explicit consent for automatic annual renewal of any service and it is annoying that unscrupulous companies try to take advantage. I feel that Green Flag customer service is one of the worst set-ups that I have ever had to deal with and for this reason I will not purchase from them again. Fortunately, I have not yet had to call the breakdown number. I will be going back to one of the leading brands. Reviewed on: 19th April 2022

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