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Green Flag: Breakdown Insurance reviews

Name: Breakdown Insurance
Rating: 2.71 (55 reviews)

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2.60

Based on 55 reviews, last reviewed 11th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

35%

51%

Latest highest rating:

5

Quick to respond, courteous and helpful Quick to respond, courteous and helpful. My phone didn't have internet access so they helped me find a locksmith and phoned to check everything was so... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Very poor service. Very poor service. I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a garage in my ... Read more Reviewed on: 11th October 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Green Flag breakdown cover reviews come in. You can read and write YOUR Green Flag Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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Green Flag Breakdown Insurance reviews (55)

Left by the Roadside by Green Flag

My dad's 3.5 ton van broke down with a snapped cam belt. He phoned Green Flag, they said they would pick it up the following day as he wasn't able to stay with the vehicle and had to go to work. He's been paying for this service for the past ten years. Their chap comes out today, takes one look at the van, groans and gets a tape measure out. He then says it's 6 inches too long and Green Flag will not allow him to recover it. He then gets on the phone for what seems like an age and leaves. My dad phoned Green Flag several times explaining what's happened, over and over again, to be told each time like they're working to a script that his van is 6 inches too long. Not only will they not pick up his van, but their only offer of compensation is to refund this year's premium. No mention of any kind of compensation for the past ten years when it was apparently not covered at all. They said, quite rudely, that it is his fault for not having read the booklet they sent out with the policy ten years ago. Nobody has an explanation for how, five years ago when the van had a puncture, it was picked up without any issues. My dad had been a very happy customer of Green Flag when his caravan and car were covered for many years before taking out the policy on the van. The service and the way he was patronisingly spoken to today has left him feeling like he has been the victim of a scam! SO IF YOU OWN A VAN YOU BETTER GET YOUR TAPE MEASURE OUT OTHERWISE YOU TOO MAY BE LEFT AT THE SIDE OF THE ROAD. Reviewed on: 5th August 2016

GOOD

Have always had breakdown cover. Have found greenflag to be competitive on price particularly as the give home start as an option to add on. It was easy to buy online but documents took nearly 2 weeks to arrive Reviewed on: 28th March 2016

switched to AA

I found the company ok, they came to your needs when you needed them but was not impressed by the length of time it would take for them to arrive. the staff were good , polite and helpful . I have since changed and the new company come sooner when you call them out. Reviewed on: 28th March 2016

ok for new policy but not for renewing

it is quick and easy to buy this online. however I never renew as it is always a fair bit cheaper to take out a new policy with them. Documents are slow to arrive Reviewed on: 24th December 2015

Friendly staff but not great value.

Staff at Green Flag are very nice and friendly towards their customers. However, I think their insurance prices could be cheaper as there are many insurance companies cheaper than Green Flag. Overall, a good experience. Reviewed on: 11th November 2015