1st October 2018
Great Customer Service!
I'm really impressed with Laka! They offer a new business model of insurance based on the cycling community power. Their customer service is attentive and helpful! Well done.
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18th September 2018
Above and beyond!
Absolutely brilliant! Had to claim and was all worried about excesses, unexpected 'surprises' and so on but I didn't have to! A very very straightforward process, genuinely friendly and helpful staff and the replacement is on its way to my address...
Read moreAbsolutely brilliant! Had to claim and was all worried about excesses, unexpected 'surprises' and so on but I didn't have to! A very very straightforward process, genuinely friendly and helpful staff and the replacement is on its way to my address now! Besides, I haven't even paid for my insurance yet as no one claimed last month as you only pay when someone does claims! Also, its good to know that when I do have to pay, I am helping to get fellow cyclist back on the road!
13th September 2018
Happy Customer
Keep up the great work guys! I have both my bikes insured with Laka now and find the premiums very reasonable. I look forward to adding gear and other products to my sum insured total as their proposition evolves and my enthusiasm for cycling continues!
Read moreKeep up the great work guys! I have both my bikes insured with Laka now and find the premiums very reasonable. I look forward to adding gear and other products to my sum insured total as their proposition evolves and my enthusiasm for cycling continues!
9th September 2018
Great innovation in insurance
Laka is redefining bike insurance, love the product and the brand. Thanks team!
7th September 2018
Bicycle insurance as it should be!
Laka clearly focus on their customers which is a great and often hard to find from an...
Read more Laka clearly focus on their customers which is a great and often hard to find from an insurer.
They product they offer is simple, easy to understand, and most notably, enables cyclists to support eahother, building a sense of community that is lost with modern insurance!
7th September 2018
Amazing company
Very good service, would recommend to everyone!!!
7th September 2018
Great Company, great new idea
Rethinking insurance at core. Being one step ahead to the old corporates.
7th September 2018
Great idea - fair price!
Love the idea, service & brand - turning bike insurance on its head
7th September 2018
Super and Innovative!
I really enjoy Laka! They have such a cool business model concept and the service really works. I've covered two of my bicycles with them and I also had the opportunity to meet like minded people via their Laka Cycling Club. 5 Star Cycling Insurance!
7th September 2018
Five star service!
I love the way Laka works- such a change from the normal insurance companies and was really easy to set up
6th September 2018
Love the concept!
It's about time something like this came along! Great customer service too, would definitely recommend ...
6th September 2018
Great Idea, Great Execution
Laka, in my view, is the sort of organisation that we would like to see more of in other walks of life. Their disruptive, customer-centric, business model is a welcome change from the usual painful insurance experience that we are all used to. ...
Read moreLaka, in my view, is the sort of organisation that we would like to see more of in other walks of life. Their disruptive, customer-centric, business model is a welcome change from the usual painful insurance experience that we are all used to. Congratulations to the team for daring to be different!
5th September 2018
Unbelievably good service, especially when I had a claim - They paid the same day!
I have only been a Laka customer for about 4 months and even though July is their ‘peak’ month for claims, I have still only paid about £16 to date...
Read more I have only been a Laka customer for about 4 months and even though July is their ‘peak’ month for claims, I have still only paid about £16 to date.
On top of this, while cycling in Italy last week I had an incident with my Garmin cycling computer. The clamp holding it to my bike broke mid-ride at about 40 km/h and the Garmin flew off my handlebars and smashed on the road. I immediately emailed Laka and although I initially had a little trouble with the website, they jumped into action to help process my claim and it was easy to upload a video statement of what happened and a picture of my broken Garmin. They could not have been more helpful.
What really blows me away is that the next day I went to a local store in Italy to buy a replacement Garmin and Laka immediately repaid me and had the money back in my bank account by the time I went to bed that evening. I have never known an insurance company to be this helpful or pay out this quickly.
A huge thanks and Laka have a customer for life! I would highly recommend Laka!
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