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Laka: Cycle Insurance reviews

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4.94
Based on 2,352 reviews, last reviewed 18th Dec 2024
73% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
98%
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2%
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Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024
Nigel Walsh's avatar
Nigel Walsh

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024
Sonia P's avatar
Sonia P
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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

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Laka Cycle Insurance reviews (2352)

They will take your money and dismiss claims

1
I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024
Sonia P's avatar
Sonia P

a laka laka love!

5
This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on when something goes wrong! Reviewed on: 5th November 2024
Nigel Walsh's avatar
Nigel Walsh

Great experience.

5
Great experience. Super company. Reviewed on: 31st October 2024
Sian W's avatar
Sian W

great attitude, honest, informative.

5
great attitude, honest, informative. Handled my theft pragmatically and well. Reviewed on: 29th October 2024
James Woods's avatar
James Woods

Top drawer

5
Excellent and love the community model Reviewed on: 24th October 2024
jonathan pfitzner's avatar
jonathan pfitzner

longstanding customer - fairly priced and comprehens...

5
longstanding customer - fairly priced and comprehensive coverage that is reassuring if I ever needed it Reviewed on: 18th October 2024
Alex F's avatar
Alex F

a refreshing take on bike insurance

5
Yet to need to claim but the flexibility and options they have around getting the ride cover for my bike are amazing Reviewed on: 14th October 2024
Alistair P's avatar
Alistair P

No feedback from company

1
I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024
P V's avatar
P V

End to end, simply excellent service - customer firs...

5
End to end, simply excellent service - customer first attitude and a great pricing model Reviewed on: 11th October 2024
David P's avatar
David P

Easy platform to insure your bike

5
Easy platform to insure your bike Reviewed on: 9th October 2024
Natalie's avatar
Natalie

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