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Laka reviews

Laka logo
Rated Excellent • 4.84/5

Laka reviews

Verified business Last reviewed within 14 days Insurance choice awards winner
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Review summary

People rate this company as Excellent based on 2,687 product reviews

Average score of 4.84/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Laka have trended positively over the past 90 days

Lake cycle insurance feels like a community of cyclists looking out for each other, with clear pricing and easy setup. Claims are handled swiftly and with genuine care, making it a stress-free experience when things go wrong. Some find the price a bit steep, and a few have had slow or poor customer service experiences, but most praise the transparency and support.

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About Laka

Laka claims to have challenged outdated traditional insurance to provide customers with a fairer, collective-driven. approach to cycle insurance. But what do customers think? Smart Money People is all about your feedback. By sharing your Laka reviews you can help others find out more about this innovative insurance company launched in 2017.

Laka at a glance

Reviews for Laka

Showing 11 of 2687 company reviews • Last reviewed within 14 days

Team are absolutely great, helpful and knowledgable

Cycle insurance • 9th July 2026

Team are absolutely great, always helpful and knowledgable. easy to interact with and get hold of (I love the digital only experience, tbh). Been with... Team are absolutely great, always helpful and knowledgable. easy to interact with and get hold of (I love the digital only experience, tbh). Been with them for years, liked them for the innovative model, but stayed for the exceptional service. Not the cheapest, but IMO the best value (for peace of mind!) Read more Read less

{"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Ben
Rated Excellent • 5.00/5
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Easy claims process, helpful humans throughout

Cycle insurance • 9th July 2026

When I had to make a claim the process was really easy, I spoke to one person throughout who was really helpful and answered all... When I had to make a claim the process was really easy, I spoke to one person throughout who was really helpful and answered all my questions and the money to repair my bike was transferred quickly directly to the repair shop. Read more Read less

{"display":"Anon","full_name":"Anon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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  • 5.00/5

    Claimed thrice and was treated with care and fairly...

    Claimed thrice and was treated with care and fairly with good comms throughout and I was back on the bike pretty quickly!

    {"display":"Habbas","full_name":"Habbas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Lovely customer support team.

    Lovely customer support team. So empathic. Really rare to find these days.

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle insurance
    John 8th July 2026
  • 5.00/5

    good clear helpful.

    good clear helpful. bike people who get it

    {"display":"Alabaster","full_name":"Alabaster","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle insurance
    Alabaster 9th February 2026
  • 5.00/5

    best insurer never used anyone else

    best insurer never used anyone else

    {"display":"rob p","full_name":"rob p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle insurance
    rob p 24th October 2025
  • 5.00/5

    Great company!

    Great company! Love the product, use IT since years.

    {"display":"Florian","full_name":"Florian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle insurance
    Florian 17th October 2025
  • 5.00/5

    PolitBest Bike Insurer

    Polite and knowledgeable representatives. Web site easy to navigate. Good value for money. Regular update on my insurance via emails. Updates on new services.

    {"display":"Alexander F","full_name":"Alexander F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle insurance
    Alexander F 14th October 2025
  • 5.00/5

    A hassle free and supportive experience.

    A hassle free and supportive experience. Happy to recommend.

    {"display":"Ciaran Brooks","full_name":"Ciaran Brooks","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Laka is always there when you need them, most times...

    Laka is always there when you need them, most times a fast solution to your claims

    {"display":"Jens b","full_name":"Jens b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle insurance
    Jens b 13th October 2025
  • 5.00/5

    From stress to success

    I was very stressed after my bike was stolen and skeptical because my two previous claims at a previous insurer were denied. I couldn’t be... I was very stressed after my bike was stolen and skeptical because my two previous claims at a previous insurer were denied. I couldn’t be more impressed and thrilled with how smooth, quick, and professional the process was at Laka. Read more Read less

    {"display":"Claire","full_name":"Claire","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cycle insurance
    Claire 13th October 2025

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