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Co-op Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.47 (81 reviews)

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2.47

Based on 81 reviews, last reviewed 15th Apr 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

57%

Latest highest rating:

5

The best sales staff ever At 83 years old l have had over55 years of insuring cars and l have never experienced such a good service from the sales staff. they were Caroline,Tra... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

They never pay out made a claim on my travel insurance with co op after having to cancel my holiday when diagnosed with a serious illness. Co Op refused to pay out when... Read more Reviewed on: 15th April 2026

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About this product

Co-op car insurance is available with two cover options – third party, fire and theft or comprehensive.

Members get a discount on Co-op car insurance. The discount will only be applied if you’re matched with the membership database during the quote process. This discount is not available for any add-ons you select.

Co-op car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Car insurance reviews (81)

They never pay out

made a claim on my travel insurance with co op after having to cancel my holiday when diagnosed with a serious illness. Co Op refused to pay out when it was clearly covered. They always never pay out and are under investigation for failing to do so. Reviewed on: 15th April 2026

The best sales staff ever

At 83 years old l have had over55 years of insuring cars and l have never experienced such a good service from the sales staff. they were Caroline,Tracy,Denzil and the other man l have forgot his name.All these members of staff were so knowledgeable,polite and helpful.In fact they have restored my faith in the human race.To get 4 members of staff that were that good could not be a coincidence so l must presume that the majority of staff are similar,no one could be better than those 4 people.Well done all of you and to top it all l got a fantastic price far better than the company l had been with for many many years. Reviewed on: 25th March 2026

Co-Op Insurance never pay out

I bought Travel insurance with Co Op I specifically checked I would be covered if I had to cancel my holiday, they confirmed I would be covered categorically. I booked a holiday which I had to cancel due to ill health, Co- Op refused to pay out even though it was clearly covered, stay away they never pay out. Reviewed on: 25th March 2026

Competitive and customer friendly

We have found Co-Op Insurance excellent. They are competitively priced, and the online customer interface makes managing your details and insurance easy. Reviewed on: 5th September 2025

I really enjoyed watching this one.

I really enjoyed watching this one. The motives and the way they embellish the individual stories of all party's involved keeps you second guessing yourself a few times. Granted, some things were obvious but, still added to the twists within the plot/storyline. Their struggles out in the bush when a Reviewed on: 13th May 2025

Same postcode wrong house number cannot get the car...

Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 minutes policy haven’t due yet!Never ever will buy any insurance with them!!! Reviewed on: 6th May 2025

Had trouble finding telephone number for co-op car i...

Had trouble finding telephone number for co-op car insurance didn't know there was more than one company.Eventually got through to someone to say we wanted to change vehicle it's paid on a monthly installment.We was told it's going from £33 per month to over £100 a month and the annual renewal would be over £1000 having been with the company for over 10 years found it to be unbelievable as having already checked on compare web site and got quotes for about £360 so told the co-op we would cancel policy and was then told £50 cancellation fee not satisfied with charging astronomical price which we didn't go with then charged £50 for cancelling.New policy taken out with compare the market charges £10 for cancelling policy. Doesn't pay for loyalty with companies. Reviewed on: 4th May 2025

Great price and customer service

My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss! Reviewed on: 26th February 2025

Good Customer Service

Good customer service, although portal a little difficult to navigate. Reviewed on: 4th September 2024

Just rang co-op car insurance to inform them that I...

Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 administrative fees. Is this common practice or have I been scammed. I’ll be going elsewhere for my insurance next time. Reviewed on: 21st February 2024

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