Co-op Insurance Car Insurance Reviews

  Ratings based on 43 reviews       Last review 3 weeks ago    
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Co-op provides comprehensive car insurance with a guaranteed 70% No Claim Discount for 5 or more claim free years and a Courtesy Car as standard whilst yours is being repaired by a Co-op approved repairer following insured damage. If you're looking...

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Co-op provides comprehensive car insurance with a guaranteed 70% No Claim Discount for 5 or more claim free years and a Courtesy Car as standard whilst yours is being repaired by a Co-op approved repairer following insured damage. If you're looking for Co-op Insurance reviews, then take a look at what the Smart Money People community has to say.

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Co-op Insurance Review Insight

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Customer Service

70% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

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43 reviews

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Rip off

Set up policy. Decided to cancel before policy started. They insisted in charging £35. Criminals

Reviewed on 31st December 2021
Andy Frisby's avatar
Andy Frisby
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Rip off and not very helpful

I have been with co-op car insurance for nearly TEN years and they are Disgusting how they treat their customers my insurance was still as dear as the day I passed my test definitely don’t recommend stay clear they are much better Company’s out their ... Read more

I have been with co-op car insurance for nearly TEN years and they are Disgusting how they treat their customers my insurance was still as dear as the day I passed my test definitely don’t recommend stay clear they are much better Company’s out their they think just of the money not you as a person and your situation I’m glad I’ve left

Reviewed on 23rd December 2021
Charlotte White's avatar
Charlotte White
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These people are scammers

They claim to insure you but they will just STEAL YOUR MONEY

Reviewed on 22nd June 2021
Gloria Price's avatar
Gloria Price
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Absolutely rubbish

If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a... Read more

If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical.

Reviewed on 31st October 2020
Stephen Earle's avatar
Stephen Earle
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Not helpful during Pandemic

AVOID .... Read more

AVOID .
UNHELPFUL DURING COVID 19 Been with co - op 4 years plus. Paid monthlydirect debit installments. Because my pay dates changed and had to start paying at a different point in the month . They wanted two payments in one month ,because I couldn't financially do this my insurance has been swopped to annual payment up front . Direct debit was more suitable for a single mom bringing in one wage . Don't trust them .

Reviewed on 5th August 2020
Samantha Pallas's avatar
Samantha Pallas
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Smart Saver

As a member of the co-operative I was given a good discount when I first insured my car and over the years It's been with no claim discount.

Reviewed on 24th June 2020
Pythias Kangwa's avatar
Pythias Kangwa
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Avoid avoid avoid!

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. ... Read more

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. However...

Co-op eco insurance only has ONE underwriter, and they decided they wouldn't insure my new car. I was forced to take out another policy with a good insurer, and when I called to cancel the policy, I was told that because no-one else was involved, the floods were my fault! (I also control the wind, fire, and other natural elements).

As river's overflowing were MY fault and they paid out, they are now forcing me to pay the remaining time left on the policy. They were happy to move the policy to another car they would insure, but because they wouldn't insure my new car, they're making me pay.

I would highly recommend them when things are going good, but we all buy car insurance for the times when things are going bad - that's where they are pathetic.

Do not put yourself through it because a meerkat told you too. Co-op Eco Insurance will cost you. Not recommended at all, and very disappointed.

Reviewed on 19th March 2020
Kristian Yates's avatar
Kristian Yates
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Great insurance

Always helpful when contacting customer service, good cover and competitive.

Reviewed on 8th February 2020
Leahetea's avatar
Leahetea
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Car vandalised

My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ... Read more

My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ones cancelling my policy as they would not insure my new car!
Disgraceful thieves managed to get this reduced to £50 and their excuse was they had to recoup their losses!!! Will avoid like the plague all their companies in future, shops, insurance and funeral AVOID AVOID AVOID

Reviewed on 7th December 2019
david's avatar
david
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Affordable and Effective

Very good pricing and I have never had a cause to complain about the insurance company.

Reviewed on 22nd July 2019
Yosef Mechti's avatar
Yosef Mechti
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Good Value

Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good ... Read more

Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good value. I have not needed to claim yet so I can't comment on their claims performance.

Reviewed on 21st July 2019
Neil Platt's avatar
Neil Platt
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NOTHING BAD TO SAY

BUT PREMIUMS GO UP AND UP EVERY YEAR DESPITE MY NEVER HAVING CLAIMED AND TRAVELING LESS THAN 4K MILES PER YEAR

Reviewed on 15th July 2019
nICK-EL-ODEON's avatar
nICK-EL-ODEON
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Avoid it...

The worst car insurance in the UK... Read more

The worst car insurance in the UK !!!

I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back.
I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis.

I am a victim but I can not get my money back.
You all avoid this Co-Op Insurance Company!!!

Reviewed on 21st June 2019
Anonymous's avatar
Anonymous
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AVOID !!!!

Worst company ever . Very rude customer service and there black box never works so you will waste your money as they dont turn up . Young drivers stay away !

Reviewed on 6th June 2019
Shahnawaz Shah's avatar
Shahnawaz Shah
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Don't bother they have messed my no claims up

Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't... Read more

Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't bother

Reviewed on 3rd June 2019
Ashley bard's avatar
Ashley bard
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Charged £35 to cancel insurance just 6 days after I bought it and it hadn't even started yet

Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of se... Read more

Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of service. Such a scam.

Reviewed on 8th March 2019
kconway23's avatar
kconway23
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Read the policy

Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is... Read more

Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is 306bhp - no such thing as 255bhp. They said they couldn’t insure me on a 306 bhp - like talking to a brick. I gave up cancelled and got cheaper elsewhere. I’d have been driving uninsured on a non existent car according to the ‘advisor’
Appalling

Reviewed on 1st March 2019
Andy's avatar
Andy
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Great product

Had a car hit ours and they paid out no questions asked.

Reviewed on 21st September 2018
brianco's avatar
brianco
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A fairly good insurance but could give the extras free to loyal customers

I have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras ... Read more

I have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras such as breakdown etc for loyal customers this should be included as an incentive to stay with them but unfortunately they don’t think this way although I would recommend them to family and friends and have done but I think recommendations should also be rewarded.

Reviewed on 20th September 2018
Lisa powell 's avatar
Lisa powell
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A drunk driver wrote off my car, Co-op saved the day

A drunk driver wrote off my car (which was parked on the street). Co-op handled everything for me and paid me out before the other drivers insurance had time to do anything! They made a traumatic experience bearable. I will continue insuring with them

Reviewed on 14th June 2018
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kelly cable
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