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Co-op Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.46 (76 reviews)

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2.22

Based on 76 reviews, last reviewed 6th May 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

29%

58%

Latest highest rating:

5

Great price and customer service My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss! Reviewed on: 26th February 2025

Latest lowest rating:

1

Same postcode wrong house number cannot get the car... Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 mi... Read more Reviewed on: 6th May 2025

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About this product

Co-op car insurance is available with two cover options – third party, fire and theft or comprehensive.

Members get a discount on Co-op car insurance. The discount will only be applied if you’re matched with the membership database during the quote process. This discount is not available for any add-ons you select.

Co-op car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Car insurance reviews (76)

Same postcode wrong house number cannot get the car...

Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 minutes policy haven’t due yet!Never ever will buy any insurance with them!!! Reviewed on: 6th May 2025

Had trouble finding telephone number for co-op car i...

Had trouble finding telephone number for co-op car insurance didn't know there was more than one company.Eventually got through to someone to say we wanted to change vehicle it's paid on a monthly installment.We was told it's going from £33 per month to over £100 a month and the annual renewal would be over £1000 having been with the company for over 10 years found it to be unbelievable as having already checked on compare web site and got quotes for about £360 so told the co-op we would cancel policy and was then told £50 cancellation fee not satisfied with charging astronomical price which we didn't go with then charged £50 for cancelling.New policy taken out with compare the market charges £10 for cancelling policy. Doesn't pay for loyalty with companies. Reviewed on: 4th May 2025

Great price and customer service

My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss! Reviewed on: 26th February 2025

Good Customer Service

Good customer service, although portal a little difficult to navigate. Reviewed on: 4th September 2024

Just rang co-op car insurance to inform them that I...

Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 administrative fees. Is this common practice or have I been scammed. I’ll be going elsewhere for my insurance next time. Reviewed on: 21st February 2024

Breakdown Policy Issue

Bought a car breakdown policy in January but when my vehicle broke down on 11th December and I rang to arrange recovery, no one could find my policy on the system. Spent 4 hours being transferred to various departments and being cut off by customer services teams who either didn't understand the issue or just sounded completely fed up when I spoke to them. Transferred to several departments and given numerous phone numbers to try to verify my policy. Eventually tried the sales team who advised the problem was because they hadn't recorded my home post code on the policy. Won't be renewing my policy again, absolutely dreadful customer service and all caused by an issue with Coop not setting my account details up correctly. Luckily I was parked in a safe place or could have been much worse. At 5.45pm was told that recovery truck would be with me about 9.46pm. Was rang by Coop / AXA Assist to say we could have a taxi home and the car would be collected later and to leave the car key with the pub staff. Taxi arrived quickly and got us home about 9pm. Recovery company rang at 12.05am to say they had only just arrived with the car and could only bring the car back as the pub had closed so couldn't get the car key! Car arrived back home at 2am, 11 hours after I first tried to contact someone to get the car recovered. Reported missing car key to Coop/ AXA Assist at 11.30am on 12th December and almost 24 hours later and 8 phone calls, I'm still waiting for customer services to contact me to get my car key back! Reviewed on: 13th December 2023

Scam company

Demanding pay for autorenewal despite texts and emails to cancel. App cancellation does not work due to popups. Scam company. Avoid Reviewed on: 3rd November 2023

You cannot cancel your auto renewal

Last year my car insurance was very reasonable, i am always very cautious of auto renewal so immediately i phoned stating i would like this removed. 1 year later and an email stating it had been renewed (over twice what i actually paid) i phoned Coop on the day of the start of the new policy stating i would not be accepting this to which i was asked who i was now insured with and they actually had the nerve to say i would have to give them my new policy number or i would be subject to an administration fee of £60. People it is no longer underwritten by Coop banking - you were warned Rip off Britain Reviewed on: 5th September 2023

Good value and helpful staff

Just renewed, price only went up £10 on last year and very competitive. Customer service very helpful when needed. Reviewed on: 26th August 2023

Coop cancelled my insurance without informing me

When I had insurance with them, they cancelled my insurance without informing me so I was driving uninsured. They also charged me £50 for the privilege! They said they cancelled it because they needed information from me which they never asked for!! Reviewed on: 25th June 2023

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