Had trouble finding telephone number for co-op car insurance didn't know there was more than one company.Eventually got through to someone to say we wanted... Had trouble finding telephone number for co-op car insurance didn't know there was more than one company.Eventually got through to someone to say we wanted to change vehicle it's paid on a monthly installment.We was told it's going from £33 per month to over £100 a month and the annual renewal would be over £1000 having been with the company for over 10 years found it to be unbelievable as having already checked on compare web site and got quotes for about £360 so told the co-op we would cancel policy and was then told £50 cancellation fee not satisfied with charging astronomical price which we didn't go with then charged £50 for cancelling.New policy taken out with compare the market charges £10 for cancelling policy. Doesn't pay for loyalty with companies. Read more Read less

I have had good communications from the Co-Op since taking out my home insurance with them

Scammers and charlatans. take two months to even look at a claim saying they’re ’very busy’ - turns out they work with some dodgy other... Scammers and charlatans. take two months to even look at a claim saying they’re ’very busy’ - turns out they work with some dodgy other company. Refused to pay out 2k because said was pre existing condition (I’d argue it wasn’t) and some BS about not covering illness or injury that can spread to or affect both sides of the body which is ludicrous (and hadn’t even happened in this case) and this from a supposed ‘lifetime’ policy. I also left an anonymous review elsewhere and they emailed me about it! GDPR breach much?! Call handlers couldn’t care less until you make a fuss then miraculously my case was looked at overnight (and denied). I don’t think that was a coincidence. Avoid at ALL costs Read more Read less

I got a bill from the vets for routine medical procedures, blood tests etc. for my pet dog, the bill come to over £300. I... I got a bill from the vets for routine medical procedures, blood tests etc. for my pet dog, the bill come to over £300. I submitted a claim in October 2024 and despite numerous emails, Co op has not responded. I have cancelled my Direct Debit payments. DO NOT USE! They are scammers! Read more Read less

My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss!

If I could put 0 I would aviod at all cost. Our dog is 16 never had a claim were at 3 and a half... If I could put 0 I would aviod at all cost. Our dog is 16 never had a claim were at 3 and a half months and not responce. Disgrace. We're claiming for treatment had and to see if they'll fund on- going treatment. My dogs struggling till we get an answer. Hate these people Read more Read less

Told us we would be covered to have some of our dogs teeth removed when I renewed (only reason we renewed with them), then took... Told us we would be covered to have some of our dogs teeth removed when I renewed (only reason we renewed with them), then took 2 months to come back on claim and refuse to pay saying it was pre-existing when it was a different condition (gingivitis a few years ago that vet did not recommend teeth be removed). Trying to still charge me for useless policy that I cancelled Read more Read less

They took over 3 months to pay out £30 claim. They have now only paid out on a third on a different claim. Do not take out a policy with these clowns!!

10 weeks and still waiting. I am over 3.5K out of pocket for various CT scans at the moment and the still waiting to hear... 10 weeks and still waiting. I am over 3.5K out of pocket for various CT scans at the moment and the still waiting to hear if they will pay out. My dog needs surgery that that £3.5k back is needed the vets for the said operation. When I called them, they had not even looked at the claim and had not even got the medical history from my dogs regular vets (only the referral vet). I have had to chase twice for them to even contact my vets for the relevant medical history. Absolutely terrible service. Oh and there on-line login has been unavailable since early December. Read more Read less