I made a claim on my travel insurance with Zurich after having to cancel my holiday when diagnosed with a serious illness. Zurich refused to... I made a claim on my travel insurance with Zurich after having to cancel my holiday when diagnosed with a serious illness. Zurich refused to pay out when it was clearly covered. They always never pay out and are under investigation for failing to do so. Read more Read less

They refused to pay out on Travel insurance when I had to cancel a holiday due to serious illness when it was covered by the policy. They never pay out.

At 83 years old l have had over55 years of insuring cars and l have never experienced such a good service from the sales staff.... At 83 years old l have had over55 years of insuring cars and l have never experienced such a good service from the sales staff. they were Caroline,Tracy,Denzil and the other man l have forgot his name.All these members of staff were so knowledgeable,polite and helpful.In fact they have restored my faith in the human race.To get 4 members of staff that were that good could not be a coincidence so l must presume that the majority of staff are similar,no one could be better than those 4 people.Well done all of you and to top it all l got a fantastic price far better than the company l had been with for many many years. Read more Read less

I bought Travel insurance with Co Op I specifically checked I would be covered if I had to cancel my holiday, they confirmed I would... I bought Travel insurance with Co Op I specifically checked I would be covered if I had to cancel my holiday, they confirmed I would be covered categorically. I booked a holiday which I had to cancel due to ill health, Co- Op refused to pay out even though it was clearly covered, stay away they never pay out. Read more Read less

My dog had an operation to remove a lump on her belly. Vets submitted claim on our behalf. I had a raft of questions from... My dog had an operation to remove a lump on her belly. Vets submitted claim on our behalf. I had a raft of questions from Coop about the condition. They have then sent multiple questions to my vets over the last 4 weeks. Currently 6 weeks since claim was raised and still awaiting a decision. I'm not holding my breath especially having read other reviews. I will be moving to a different provider shortly. Read more Read less

Change to a much cheaper Car Insurance that does not treat you like trash to make money on. We havebeen with the COOP insurance 24... Change to a much cheaper Car Insurance that does not treat you like trash to make money on. We havebeen with the COOP insurance 24 years , only claim minor claim 9 years ago. They changed their system from automatic renewal to having to renew. We didn’t read the 15 page quote fully , who does , so we didn’t know. We phoned a day after the deadline and all they would then offer is an inflated price £650 (Instead of £350 that we have now got else where) AND it HAD to be paid upfront not monthly. We were now not insured so couldn't drive the car. When we complained they would not budge , we were a day late , asked to escalate it- they said it can take 3 days. Next level wouldn’t budge said it would take up to 5 days for customer services to come back but it would be a waste of time as they wouldn’t do anything. So we had no choice and got a quote and paid for it on Line to be insured that day at £300 cheaper on monthly payments we could afford. The CO OP ceased being an insurance company in 2001 and is just an overly expensive , rip off sales team. They used to provide a good service at a reasonable cost. This is no longer so. Me and my wife are getting on now the car is vital. My wife was not at all well but as the insured name had to deal with all the unpleasant calls which was very upsetting for her. She wasn’t keen on me writing this because she doesn’t like the public conflict. These are the people that the COOP take advantage off. We have seen so much of National Institutions in this country,like the CO OP,that were founded on helping people with lower incomes ; become just money grabbers and exploiters. SO STEER CLEAR OF CO OP INSURANCE. GET ANOTHER QUOTE. YOU WONT GET A BETTER SERVICE NOW. YOU WILL SAVE ALOT OF MONEY AND UPSET Read more Read less

I was never disappointed, I'm always happy with service them provided

We have found Co-Op Insurance excellent. They are competitively priced, and the online customer interface makes managing your details and insurance easy.

Breakdown cover via bank account with RAC. Very poor service and have to wait till tomorrow now for home recovery and need car. RAC USELESS