I got a bill from the vets for routine medical procedures, blood tests etc. for my pet dog, the bill come to over £300. I... I got a bill from the vets for routine medical procedures, blood tests etc. for my pet dog, the bill come to over £300. I submitted a claim in October 2024 and despite numerous emails, Co op has not responded. I have cancelled my Direct Debit payments. DO NOT USE! They are scammers! Read more Read less

My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss!

If I could put 0 I would aviod at all cost. Our dog is 16 never had a claim were at 3 and a half... If I could put 0 I would aviod at all cost. Our dog is 16 never had a claim were at 3 and a half months and not responce. Disgrace. We're claiming for treatment had and to see if they'll fund on- going treatment. My dogs struggling till we get an answer. Hate these people Read more Read less

Told us we would be covered to have some of our dogs teeth removed when I renewed (only reason we renewed with them), then took... Told us we would be covered to have some of our dogs teeth removed when I renewed (only reason we renewed with them), then took 2 months to come back on claim and refuse to pay saying it was pre-existing when it was a different condition (gingivitis a few years ago that vet did not recommend teeth be removed). Trying to still charge me for useless policy that I cancelled Read more Read less

They took over 3 months to pay out £30 claim. They have now only paid out on a third on a different claim. Do not take out a policy with these clowns!!

10 weeks and still waiting. I am over 3.5K out of pocket for various CT scans at the moment and the still waiting to hear... 10 weeks and still waiting. I am over 3.5K out of pocket for various CT scans at the moment and the still waiting to hear if they will pay out. My dog needs surgery that that £3.5k back is needed the vets for the said operation. When I called them, they had not even looked at the claim and had not even got the medical history from my dogs regular vets (only the referral vet). I have had to chase twice for them to even contact my vets for the relevant medical history. Absolutely terrible service. Oh and there on-line login has been unavailable since early December. Read more Read less

Been waiting over 9 weeks for a claim to be assessed (not 4 weeks as they claim when the policy is bought). Been told they... Been waiting over 9 weeks for a claim to be assessed (not 4 weeks as they claim when the policy is bought). Been told they are 'very busy' with no estimate of how long it will take to assess my claim. Currently over £1000 out of pocket. Read more Read less

Currently over 9 weeks into my first ever claim. Rang up after twice asking for an update by email, to be told that their 4... Currently over 9 weeks into my first ever claim. Rang up after twice asking for an update by email, to be told that their 4 week turnaround time was an error, that their aim to keep clients regularly updated was an error, and that due to a large backlog of claims there is no current time frame for settlement. When asked if they could give details of an example of recent claim settlement times they could or would not be drawn. The call handler seemed to suggest this was a recent issue however after reading reviews, it's been the case for at least 12 months. It also looks unlikely that any settlement they might pay will be significantly less than anticipated due to their out of hours policy. Will not be renewing my policy with this provider Read more Read less

Still waiting for claim to be paid. Coop use The Insutance Factory Company, who if you research, have an appalling rating. I've never had or... Still waiting for claim to be paid. Coop use The Insutance Factory Company, who if you research, have an appalling rating. I've never had or heard of any pet insurers taking so long to resolve a claim. It's distressing a downright insulting to be treated this way. Read more Read less