Breakdown cover via bank account with RAC. Very poor service and have to wait till tomorrow now for home recovery and need car. RAC USELESS

we insured our 2 dogs with the coop just over 2 years ago, the digs at the time of moving to the coop were 13... we insured our 2 dogs with the coop just over 2 years ago, the digs at the time of moving to the coop were 13 and 10. We had to unfortunately have the older dog put down this week, due to becoming very ill quickly. Contacted CO Op the next day to discuss, to be told that due to her age , they was nothing covered. They have happily taken 000's of pounds in premiums with no intention. When asked why then insure an elderly dog, just was said it is in the wording. When cancelling the policy there intermated that really over the age of 7 the dogs is getting old, however would we like to continue cover for our other dog. Read more Read less

I really enjoyed watching this one. The motives and the way they embellish the individual stories of all party's involved keeps you second guessing yourself... I really enjoyed watching this one. The motives and the way they embellish the individual stories of all party's involved keeps you second guessing yourself a few times. Granted, some things were obvious but, still added to the twists within the plot/storyline. Their struggles out in the bush when a Read more Read less

Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 minutes policy... Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 minutes policy haven’t due yet!Never ever will buy any insurance with them!!! Read more Read less

Had trouble finding telephone number for co-op car insurance didn't know there was more than one company.Eventually got through to someone to say we wanted... Had trouble finding telephone number for co-op car insurance didn't know there was more than one company.Eventually got through to someone to say we wanted to change vehicle it's paid on a monthly installment.We was told it's going from £33 per month to over £100 a month and the annual renewal would be over £1000 having been with the company for over 10 years found it to be unbelievable as having already checked on compare web site and got quotes for about £360 so told the co-op we would cancel policy and was then told £50 cancellation fee not satisfied with charging astronomical price which we didn't go with then charged £50 for cancelling.New policy taken out with compare the market charges £10 for cancelling policy. Doesn't pay for loyalty with companies. Read more Read less

I have had good communications from the Co-Op since taking out my home insurance with them

Scammers and charlatans. take two months to even look at a claim saying they’re ’very busy’ - turns out they work with some dodgy other... Scammers and charlatans. take two months to even look at a claim saying they’re ’very busy’ - turns out they work with some dodgy other company. Refused to pay out 2k because said was pre existing condition (I’d argue it wasn’t) and some BS about not covering illness or injury that can spread to or affect both sides of the body which is ludicrous (and hadn’t even happened in this case) and this from a supposed ‘lifetime’ policy. I also left an anonymous review elsewhere and they emailed me about it! GDPR breach much?! Call handlers couldn’t care less until you make a fuss then miraculously my case was looked at overnight (and denied). I don’t think that was a coincidence. Avoid at ALL costs Read more Read less

I got a bill from the vets for routine medical procedures, blood tests etc. for my pet dog, the bill come to over £300. I... I got a bill from the vets for routine medical procedures, blood tests etc. for my pet dog, the bill come to over £300. I submitted a claim in October 2024 and despite numerous emails, Co op has not responded. I have cancelled my Direct Debit payments. DO NOT USE! They are scammers! Read more Read less

My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss!