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Co-op Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.18 (22 reviews)

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2.72

Based on 22 reviews, last reviewed 23rd Dec 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

40%

3 star

32%

Latest highest rating:

4

Very helpful and friendly My renewal was due and the renewal quote was higher than previous. I rang the helpline and after chatting about my financial situation the insurance w... Read more Reviewed on: 11th September 2024

Latest lowest rating:

1

Claim handlers terrible..Won’t register complaint Firstly before you read below the most worrying and disgraceful behaviour is that the co op home insurance company aren’t responding to my wish to mak... Read more Reviewed on: 23rd December 2024

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About this product

Co-op Insurance Home Insurance Reviews

Co-op Home Insurance now with a free indoor security camera (worth £79.99)! Get the free camera with a new combined Buildings & Contents Policy (ends 20th Sep 2017. T&Cs apply, see coop.co.uk/camera).

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Co-op Insurance Home Insurance reviews (22)

Claim handlers terrible..Won’t register complaint

Firstly before you read below the most worrying and disgraceful behaviour is that the co op home insurance company aren’t responding to my wish to make a complaint.Which legally they have to which is why I having to go to the ombudsman. Background I rang co op home insurance a few weeks ago about Nov 24 about an automatic home insurance renewal I was unaware about. We have been covered by another company for the previous year and have renewed again with them in September 24. Th... Reviewed on: 23rd December 2024

Very helpful and friendly

My renewal was due and the renewal quote was higher than previous. I rang the helpline and after chatting about my financial situation the insurance was offered at the same price as previously. Very understanding customer service! Reviewed on: 11th September 2024

Cheapest home contents insurance available

They're very cheap about the cheapest I could find for home contents insurance Reviewed on: 26th August 2024

2 CLAIMS

One claim. One claim rejected as damage caused by neighbour's builder using off-road vehicle. Small print!! I had legal cover but company dealing with me wanted me to do all the work despite the fact that I sent them all relevant documents, photos, etc. Then they said I didn't have more than a 1% chance of winning the case. No approach was made to negotiate with owner of property or builder who did damage. Cost of my replacing shed is estimated to be £1,000. TOO MUCH SMAL... Reviewed on: 24th August 2024

Great customer service

Great phone experience, can speak to a real person onshore who knows what they are talking about Reviewed on: 23rd August 2024

500% increase at renewal for oap's living in a small...

500% increase at renewal for oap's living in a small safe village...and no one could tell me why .I got the impression they are penalising older people because the think they have more money !! Reviewed on: 9th August 2024

I recently received my renewal notice from the co-op...

I recently received my renewal notice from the co-op from my home and contents insurance. It has increased by 303%. When I queried why it had increased to such an extent i was informed that they put all my details to a panel of insurers and that is the best price they could get. There was no explanation of why there was such a huge increase. We have not changed any details regarding our property or contents. Using a price comparison site we could find 25 offers and I was fina... Reviewed on: 5th June 2024

New customer, no complaints so far

New customer, no complaints so far Reviewed on: 5th March 2024

Price hike for retired households.

Co-op has Increased prices for retired households with buildings and contents insurance. Are they penalising the elderly? There web page shows an elderly couple in the building and contents picture, should this be put to the advertising authority? Reviewed on: 9th November 2023

Useful insurance with helpful add ons

I always use Coop buildings and contents insurance. It seems competitive as long as you create a new policy each year (frustrating but common issue) rather than the auto renewal quote. The choice of add one is v helpful and the adjustable excess amounts. I’m especially glad of the bicycles cover with all risks away from Home option. Essential these days and very helpful when I had a claim once. Reviewed on: 30th August 2023

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