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Co-op Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.22 (23 reviews)

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2.92

Based on 23 reviews, last reviewed 22nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

22%

44%

3 star

30%

Latest highest rating:

4

I have had good communications from the Co-Op since... I have had good communications from the Co-Op since taking out my home insurance with them Reviewed on: 22nd April 2025

Latest lowest rating:

1

Claim handlers terrible..Won’t register complaint Firstly before you read below the most worrying and disgraceful behaviour is that the co op home insurance company aren’t responding to my wish to mak... Read more Reviewed on: 23rd December 2024

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Co-op Insurance Home Insurance reviews (23)

I have had good communications from the Co-Op since...

I have had good communications from the Co-Op since taking out my home insurance with them Reviewed on: 22nd April 2025

Claim handlers terrible..Won’t register complaint

Firstly before you read below the most worrying and disgraceful behaviour is that the co op home insurance company aren’t responding to my wish to make a complaint.Which legally they have to which is why I having to go to the ombudsman. Background I rang co op home insurance a few weeks ago about Nov 24 about an automatic home insurance renewal I was unaware about. We have been covered by another company for the previous year and have renewed again with them in September 24. The co op call handler cancelled the automatic renewal and advised me to email proof of the cover I had taken out with the other insurance companies for consideration of repayment. I sent clear proof of the cover I had with them.Note they asked me to do this. I told them I couldn’t access the coop on line portal to see what had happened and what we had ‘agreed too?’ Coop Call handler said there were known problems with customers getting/keeping access to the portal! Any new customers should be wise to this as well as all the other problems and hoops I have been asked to jump through and that’s been growing. Since providing the proof I have had a string of extra request for evidence. Starting with they wanted PDF documents and requesting ‘schedules’ of the insurance. In effect they want everything provided that they would send out of it was their own insurance. But I probably haven’t got everything laid out with my current insurance company exactly the same way as the CoOp. I asked them to send me proof of what insurance schedules documents I had apparently taken with them as much to help me understand what I need to get from my current insurance company, but they aren’t responding now. Nor will they respond to my request I have made twice now to make a complaint over the last fortnight. Really bad customer service and is a massive red flag along with the other problems I am encountering. Just look at the other negative comments about their current claim handlers. This is my experience. Reviewed on: 23rd December 2024

Very helpful and friendly

My renewal was due and the renewal quote was higher than previous. I rang the helpline and after chatting about my financial situation the insurance was offered at the same price as previously. Very understanding customer service! Reviewed on: 11th September 2024

Cheapest home contents insurance available

They're very cheap about the cheapest I could find for home contents insurance Reviewed on: 26th August 2024

2 CLAIMS

One claim. One claim rejected as damage caused by neighbour's builder using off-road vehicle. Small print!! I had legal cover but company dealing with me wanted me to do all the work despite the fact that I sent them all relevant documents, photos, etc. Then they said I didn't have more than a 1% chance of winning the case. No approach was made to negotiate with owner of property or builder who did damage. Cost of my replacing shed is estimated to be £1,000. TOO MUCH SMALL PRINT!!! Then I had damage to carpets. This claim was accepted but carpet layers damaged new painted hallway, banisters, etc. So now I have to find a painter and another convenient time for work to be done. Premium has increased by huge amount. Is insurance worth it! Reviewed on: 24th August 2024

Great customer service

Great phone experience, can speak to a real person onshore who knows what they are talking about Reviewed on: 23rd August 2024

500% increase at renewal for oap's living in a small...

500% increase at renewal for oap's living in a small safe village...and no one could tell me why .I got the impression they are penalising older people because the think they have more money !! Reviewed on: 9th August 2024

I recently received my renewal notice from the co-op...

I recently received my renewal notice from the co-op from my home and contents insurance. It has increased by 303%. When I queried why it had increased to such an extent i was informed that they put all my details to a panel of insurers and that is the best price they could get. There was no explanation of why there was such a huge increase. We have not changed any details regarding our property or contents. Using a price comparison site we could find 25 offers and I was finally able to fix one at a reasonable rate of increase from the current year . I certainly couldn’t recommend the co-op for house and contents insurance . Reviewed on: 5th June 2024

New customer, no complaints so far

New customer, no complaints so far Reviewed on: 5th March 2024

Price hike for retired households.

Co-op has Increased prices for retired households with buildings and contents insurance. Are they penalising the elderly? There web page shows an elderly couple in the building and contents picture, should this be put to the advertising authority? Reviewed on: 9th November 2023

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