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Richard B

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Review of the Co-op Insurance, Home insurance:

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CO OP Insurance Bad treatment- rip off costs

Change to a much cheaper Car Insurance that does not treat you like trash to make money on. We havebeen with the COOP insurance 24 years , only claim minor claim 9 years ago. They changed their system from automatic renewal to having to renew. We didn’t read the 15 page quote fully , who does , so we didn’t know. We phoned a day after the deadline and all they would then offer is an inflated price £650 (Instead of £350 that we have now got else where) AND it HAD to be paid upfront not monthly. We were now not insured so couldn't drive the car. When we complained they would not budge , we were a day late , asked to escalate it- they said it can take 3 days. Next level wouldn’t budge said it would take up to 5 days for customer services to come back but it would be a waste of time as they wouldn’t do anything. So we had no choice and got a quote and paid for it on Line to be insured that day at £300 cheaper on monthly payments we could afford. The CO OP ceased being an insurance company in 2001 and is just an overly expensive , rip off sales team. They used to provide a good service at a reasonable cost. This is no longer so. Me and my wife are getting on now the car is vital. My wife was not at all well but as the insured name had to deal with all the unpleasant calls which was very upsetting for her. She wasn’t keen on me writing this because she doesn’t like the public conflict. These are the people that the COOP take advantage off. We have seen so much of National Institutions in this country,like the CO OP,that were founded on helping people with lower incomes ; become just money grabbers and exploiters. SO STEER CLEAR OF CO OP INSURANCE. GET ANOTHER QUOTE. YOU WONT GET A BETTER SERVICE NOW. YOU WILL SAVE ALOT OF MONEY AND UPSET Reviewed on: 21st October 2025

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