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Co-op Insurance: Home insurance reviews

Name: Home insurance
Rating: 2.85 (27 reviews)

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2.85

Based on 27 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

22%

37%

3 star

37%

Latest highest rating:

5

Home insurance Have been with co op home insurance for many years now. Always good value for money and communication is very good. Reviewed on: 16th April 2026

Latest lowest rating:

1

Zurich- the company that never pays out I made a claim on my travel insurance with Zurich after having to cancel my holiday when diagnosed with a serious illness. Zurich refused to pay out w... Read more Reviewed on: 14th April 2026

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About this product

Co-op insurance has standalone buildings and contents policies or a combined home insurance policy.

Co-op members get an exclusive discount on their premiums. Your discount is added if you’re matched with Co-ops membership database during the quote process. You won’t get a discount for any add ons that you buy.

Co-op home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Home insurance reviews (27)

There when you need them

The Co-op were fantastic when a flood trashed part of my flat. They visited promptly and arranged payment quickly so that I was able to replace my damaged belongings and redecorate. Reviewed on: 6th July 2019

Straightforward and reasonably priced.

I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than other companies offer and they were clearly explained. Reviewed on: 22nd September 2018

Disgraceful - Beware

Terrible Service - I worry for Elderly or Vulnerable Policyholders. It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA. I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation. I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them. Reviewed on: 22nd August 2018

reliable company

I have been with the co-op since 1985 and never had any issues ,I get a renewal every year with a breakdown of cover ,fortunately I have never had to claim Reviewed on: 30th September 2017

Value, flexible & straightforward.

I am happy with Co-op Insurance. Thankfully I've never needed to claim. The application process was easy, straightforward, there was a good amount of flexibility in the policy to suit all finance. I have remained with them for a few years now as unlike with other insurance companies the renewal price is fair. Reviewed on: 30th September 2017

Good customer service

Good customer service – always speak to someone helpful and clear. Not had to claim, but trust that they would be reliable. Reviewed on: 6th September 2017

Home Contents and buildings combined

We took out cover with the Co-op after being sent an incentive to get £50 of food vouchers when taking out insurance. We gained the food vouchers and saved an additional £150 on the insurance premium. Everything was very straightforward and they were pleasant to do business with. Reviewed on: 25th September 2016

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